Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
以上内容由商家自行提供，未经平台核实。traveloka.com（traveloka.com）在 OK.one 的综合评分为 2.7 分（满分 5 分），基于本站收录的 372 条用户评价，属于旅游度假分类，口碑较差。评价两极分化：42% 给出 4 星及以上，同时 54% 打了 1 星；商家回复了 42% 的差评；评价主要围绕价格、退款。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Many people experienced frustrating issues with unexpected price increases that occurred right after entering their details during the booking process. Consumer support was widely described as unhelpful and difficult to reach when trying to resolve urgent problems or handle cancellations. Travelers also noted that refund requests were frequently rejected or delayed for months without clear explanations. Some people were satisfied with lower prices compared to other platforms and fast ticket delivery for their trips. A few customers also mentioned having smooth interactions when their bookings went according to plan without any complications.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Easy booking process for flights in Southeast Asia. Prices are competitive.
Hi Juan, thank you for your kind words! We’re delighted to hear that you appreciated our competitive flight prices. It’s always our goal to offer great value without compromising on quality and service. We can’t wait to welcome you back for your next trip. Until then, safe travels!
What a rip off. Just wanna take your money. Customers service won’t do anything to assist. Don’t ever book anything with this website.
Hi Viet Tran, We’re sorry to hear about your recent experience, and we truly appreciate you bringing this to our attention. Please be assured that our team is already working on your case and doing everything we can to resolve the matter as quickly as possible. Your satisfaction is very important to us, and we’ll be reaching out to you directly with updates. Thank you for your patience and for giving us the chance to make things right.
Easy booking process for flights in Southeast Asia. Prices are competitive.
Hi Angelica, thank you for sharing your wonderful feedback! We’re thrilled to hear that you found our booking process easy and hassle-free; it means a lot to know we made your travel planning smoother. We truly appreciate your support and look forward to serving you again on your next journey. Safe and happy travels!
Title: Unfair change fees and zero support – never again! We booked a return ticket from Sydney to Brisbane for about $400 AUD. Later, we needed to change the time, and Traveloka quoted $860 — more than double the original fare! Even after speaking directly with Qantas, they said they couldn’t help because the booking was through Traveloka. It’s extremely frustrating that the airline can’t assist and the agent is charging such ridiculous fees. We tried everything, but Traveloka support didn’t offer any reasonable solution. This has completely ruined our trust in them. 💬 Advice: Avoid Traveloka — book directly through airlines to save yourself stress, time, and money.
Hi Kamran, we’re sorry to hear about your recent experience and understand how frustrating this must have been. Please know that your concerns are important to us, and we’re committed to making things right. Our team will be getting in touch with you directly to discuss the details and work on a resolution as quickly as possible. Thank you for giving us the opportunity to address this.
I wish I had read the reviews before I booked a flight through Traveloka. in October 2024 I paid for a premium economy seat from Phuket to Melbourne. When I boarded the plane, I was told that no such seat existed on that plane, so I was placed in economy. That's when the fun began. I contacted Traveloka for a refund of the extra I had paid for the premium seat. They initially offered me a credit of $50 to spend with them (as if). They increased this to $ 100 credit (!) To cut a very long story short (in which we have exchanged 53 e-mails over ten months) we negotiated a settlement of $350, which was much less that the amount I had paid. DO NOT under any circumstances deal with this company. They are a disgrace to the travel industry.
Hi Brian, we’re truly sorry to hear about your experience. We never want our customers to feel disappointed, and we’d like the chance to make things right for you. Our team will be reaching out to you directly to discuss what happened and find the best way to resolve it. Thank you for sharing your feedback; it helps us improve and serve you better.
I booked flights through Traveloka on 30 July 2025 (Booking ID: 1272936707) for my parents, flying with Air India on 5 August 2025. 2 major issues made our trip impossible: I reported an incorrect email address on the same day of booking with the correct details so that tickets could be sent properly. Traveloka never made the update, and we never received the e-ticket. When we contacted Air India in the first days after booking, our names were not found in the airline system. Later, payment was only charged on 2 August, several days after booking. We contacted Traveloka multiple times, but responses were repetitive and avoided addressing the core issues. To this day, no refund or travel voucher has been offered. I am requesting Traveloka escalate this to management and provide fair compensation for the full fare paid.
Hi Belinda, we’re sorry to hear about your recent experience with us. This isn’t the level of service we aim to provide, and we’d like to make things right. Our team will be contacting you directly to discuss your concerns and work toward a resolution. Thank you for bringing this to our attention; we truly value your feedback.
At Air asia it is Cheaper to book But when you book on traveloka to be more sure. So reschedule COST A LOT MORE THEN JUST MAKE A NEW RESERVATION IT IS BAD HOW TRAVELOKA treat you. you book for total of 8.000php Reschedule cost another 7.000php But if you book a new flight on Air asia only 5400Php
Hi Mike, we’re sorry to hear about your recent experience, and we’d really like to get this sorted for you as soon as possible. To help us look into it right away, could you please share your booking ID with us? Feel free to contact us using your Traveloka app or send us an email to [email protected]. Thank you for letting us know; we truly value your feedback and the opportunity to make things right.
Cannot believe how many hours I have wasted on this site. Constantly advertises a price with the search engines and when all passenger information is entered, seats chosen etc and payment to be complete it comes back with "Flight unavailable. Select another" which is nearly always double the price booked or available on other platforms. Great for booking hotels train tickets within Indonesia but never again will I bother for air travel
Hi Peter, we’re sorry to hear about your recent experience with us, and we’d like to investigate this matter so we can address your concerns promptly. To help us locate your booking and better understand the situation, could you please provide us with your booking ID? Feel free to contact us using your Traveloka app or send us an email to [email protected]. Thank you for bringing this to our attention ; we look forward to resolving this for you as quickly as possible.
SCAM!!! My flight was canceled and they want two extra dollars to rebook! They charge $30 for a ticket refund! Scammers! Avoid!
Hi Konrad, we’re sorry to hear about your recent experience with us, and we truly appreciate you sharing your feedback. This isn’t the service standard we strive for, and we’d like to make things right for you. Our team will be reaching out to you directly to discuss your concerns and work on a resolution as quickly as possible. If there’s a specific time or method that’s best for you, please let us know so we can connect at your convenience. Thank you again for bringing this to our attention ; we value your trust and hope to restore your confidence in us.
Advertised low price then swapped it out for expensive tickets when I went to pay. False advertising to trick into paying extra.
Hi Ben, we’re sorry to hear about your experience and would like to help resolve this as quickly as possible. Could you please share your booking ID or any related details via Traveloka app or you may send us an email to [email protected] so we can locate your record and look into your concern right away? We appreciate your time and look forward to assisting you.
Scam! Beware when purchasing product from Traveloka, they put misleading information, and then when contacted tried to sweep the issue under the rug. Even after providing the proof of purchase and statement from provider, they still tried to say everything was correct. Buyer beware, especially in Australia as they just opened an office here in July 17th.
Hi Chris, we’re sorry to hear about the issue with your SIM card and appreciate you bringing it to our attention. So we can look into this and assist you as quickly as possible, could you please provide your booking ID related to your purchase? We’re here to help and would love the opportunity to resolve this for you. Feel free to contact us via chat on your Traveloka app or via email by sending it to [email protected] for immediate assistance. We're looking forward to hearing it from you soon.
I need to reschedule my flights a lot as my business trip schedule is somewhat unpredictable, and their reschedule feature has been very useful. It's easy & clear. I found non-hotel options are still limited for Australia, but they have a wide-range of accommodation options in Indonesia, Vietnam, and Thailand.
Hi Leon, thank you so much for your kind words! We're glad to hear you enjoyed our Easy Reschedule option, it’s great to know it helped make your trip smoother. We're also happy you found our hotel options complete and competitively priced. We appreciate your support and can’t wait to help with your next travel plans!
Super suck company...display cheap price but when shot up expensive 3 times more expensive when going to page make the payment...then if you cancel, then it become customer faulty and violet the so called policy and rules...it is a scam company i ever met.
Hi Wai Mun Khoo, Thank you for bringing this to our attention. We’re glad to let you know that your concern has been resolved. If there's anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your patience and the opportunity to make things right.
CS (Astoria (Ms.)) sucks. Can't acommodate requests
Hi Ramon Alexander, thank you for your feedback and we're sorry to hear about your experience. We’d like to assure you that your request is currently being handled by our team. We’ve sent you an email with the next steps, and we kindly ask you to check your inbox and reply at your earliest convenience so we can proceed. We're here to help and look forward to resolving this for you soon.
The company is very unreliable, selling tickets that don’t even exist. The flight booking disappeared a couple of hours before the flight. No one informed or notified us. I wouldn’t recommend anyone to buy from here – it’s a scam. There is no support to help with anything. At least they refunded the money after a week.
Hi Eduard, we're truly sorry to hear about your recent experience. We'd like to look into this further and assist you, but we’ll need a few more details to proceed. Could you please share your Booking ID or any related information via private message? This will help us check what happened and explore how we can make things right. Thank you for your patience.
Terrible! I was asking a general question amd your team just wanted my information! I told them no relation they can answer my question without knowing my information but they said if you didn't provide your information we won't processed! Feels like they aren't willing to help disgusting customer service and I'll make sure to post this everywhere especially that what I was asking about was an extremely sensitive matter related to my wife's mental situation and your paylater service.
Hi our valued customer, we're sorry to hear about your experience and appreciate you bringing this to our attention. We'd love to look into this further and assist you as best we can. To help us do so, could you please provide your Booking ID or any related details via DM or email? Once we have that, we'll be able to investigate and get back to you with a resolution. Thank you!
Hello, can someone please explain why I was charged twice for rescheduling my hotel stay on Traveloka? I followed the process, and your platform confirmed that rescheduling is allowed if the hotel permits it which they did. But instead of adjusting my original booking, you charged me for a whole extra night and now refuse to refund the duplicate charge. I’ve been waiting for a resolution for days and all I get are vague replies. This is incredibly unfair and feels like I’m being penalized for something that should have been simple. Please return my money. This isn’t just poor customer service it’s unethical.
Hi Risha, thank you for your feedback. We’ve escalated your concern to the appropriate team, and they’ll be in touch with you shortly to provide a resolution. We appreciate your understanding and patience as we work to resolve this matter as quickly as possible.
I am extremely disappointed with their reschedule and refund policy. The reschedule fee is ridiculously high—almost the same as buying a new ticket! Even worse, cancellations are not allowed at all. If you’re hoping for a refund, DON’T BOTHER – the process is complicated and will likely end in rejection. Customer service? Not helpful at all. They only reply with automated messages and offer no real solution. I’ve tried complaining through Instagram and Facebook as well – same result, just seen with no meaningful response. It’s such a shame, especially since I’ve been a loyal customer for a long time. But after this experience, I will never use their service again.
Hi Titik, thank you for bringing this to our attention. We’ve already endorsed your concern to our relevant team, and they’ll be reaching out to you directly to assist with the resolution. We appreciate your patience and assure you that we’re doing our best to get this sorted as soon as possible.
I had very bad experience Right after booking, there was a correction of the date, send request to fix it, I was told that then need 60 minutes to fix, but never happed. So send follow up message, replay again to say need another 60 minutes, And 3rd message then told me 24 hours to fix the issue. After 6 hours 4th message says fix by your self go on like, I tried and it was too late to fix. And they can not assist anything at all, And don’t want to do any further assistance. Keep delaying until too late to assist the issue, and They took my money and disappeared
Hi Yoshi, we appreciate you reaching out. Your concern has been forwarded to the relevant team, and they will be contacting you directly to assist with the resolution. Thank you for your patience as we work to address this promptly.
I'm just aware that traveloka no neutral and only publish the good testimony which is not objective. I wrote the objective one and traveloka rejected with reason: spam! I write many2 times and never rejected, might be previous testimony were good and recommended. When you write negative one that purpose to give fact/true information to others , is not allowed by traveloka. No wonder, a lot of people got zonk when they book the hotels/apt/villas, etc. BE CAREFUL...!!! Maybe traveloka get more money from operator hotel/apt or they avoid negative one to give positive image for all hotels/apt which their network. UNINSTALL TRAVELOKA AND FIND ANOTHER OBJECTIVE ONE!
Hi Sudianto, thank you for sharing your concern. We've already handed this over to the appropriate team, and they’ll be reaching out to you soon with an update. We appreciate your patience and are committed to ensuring this gets resolved.
共 372 条符合条件的评价
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