Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
以上内容由商家自行提供，未经平台核实。Trip.com（trip.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 972 条用户评价，属于旅游度假分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕使用体验、价格。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Hi SAMEER SAIF ALHAKIMI, Thank you so much for your feedback. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day. Best regards, Alexandra Trip.com
First time.
Hi ABDULQUDDUS ABDULKARIM, Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team. Once again, thank you for sharing your lovely review. We hope you have an amazing day. Best regards, Angelina Trip.com
Hi Soquena Ma rose ann, Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment. Best regards, Riley Trip.com
Hi Sassy little girl, We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day. Best regards, Skylar Trip.com
Easy to check for baggage and hassle free for booking tickets
Hi RANJITHKUMAR NARAYANAPPA, Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best service possible, and your feedback serves as a great source of encouragement for us. Thank you again for your lovely review, and we hope you have a great day. Best regards, Ellie Trip.com
Hi ThuBui, Thank you for the time to leave this lovely review. I appreciate that you shared with us the experience you had with our customer support. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customer's expectations. Again, thank you for choosing us and please enjoy your day to the fullest. Best regards, Evelyn Trip.com
I use Trip.com for almost all my travel bookings due to the good rates offered. The app is easy to navigate and user friendly. Their loyalty tier program is also very attractive. Overall, a great company with great products.
Hi SURINJIT KAUR NIRANJAN SINGH, Thank you for sharing this positive comment. We are thrilled to learn that you had a seamless booking experience. Our user-friendly application and website strive to offer a wide variety of options to assist you in planning your ideal travel or vacation. Thanks again for your kind feedback, and we anticipate the opportunity to embark on a delightful journey with you in the near future. Have a wonderful day. Best regards, Alexandra Trip.com
The Best service for people.
Hi KODCHAMON YOOSUK, Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day. Best regards, Riley Trip.com
Really easy and affordable definitely will be booking through trip.com again
Hi Seth Alexander Driver, We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Best regards, Ella Trip.com
Hi HOSSAIN MD SHAZZAD, Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future. Best regards, Angelina Trip.com
thank you, great customer service
Hi FRANCIS PAGUIO, We sincerely value the time you invested in sharing this wonderful review. We're thrilled to learn about your positive experience with our customer support team. We fully recognize the importance of delivering exceptional customer service and strive to provide an unmatched experience for all our customers. Your feedback serves as a motivating factor to consistently uphold our commitment to excellence, surpassing the expectations of our valued customers. Thank you once again for choosing our services, and we wish you a fantastic day filled with joy and satisfaction. Best regards, Kylie Trip.com
Easy booking & nice performances as well many servicing please ^0^
Hi CHATCHAI AKRAPITAK, Thank you for the time to leave this lovely review. We are grateful that you shared your experience with our customer support. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customer's expectations. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day. Best regards, Layla Trip.com
Hi Jerson Escol, We sincerely appreciate your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. We take immense pride in delivering the best service possible, and your feedback serves as a wonderful source of encouragement for our team. Thank you once again for sharing your lovely review. We hope you have a truly remarkable day. Best regards, Ella Trip.com
Hi HAZEL VICTORIA GUTIERREZ BALLI, Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment. Best regards, Ellie Trip.com
The booking process was easy, but I am very disappointed because there were no discount codes available for me, I couldn't take advantage of my membership tier, and there was no follow-up via WhatsApp.
Hi KENZY ADEL IBRAHIM, Thank you so much for your feedback and being objective in giving us this rating. I appreciate that you put your feedback accordingly. Please know that we want to provide a hassle free booking to our customers. Please know that we intend to continue providing excellent service to all our customers by striving to improve every day. Please continue to use our website or app to find the best deals suitable for your needs. Thank you for your time! Have a wonderful day! Best regards, Mia Trip.com
So good Great Exelente
Hi MARIA ANGELICA AGAPITO, We greatly appreciate the time you've taken to share this review. We are delighted to hear about your positive experience with our customer support team. We deeply understand the importance of delivering exceptional customer service, and we strive tirelessly each day to provide an unmatched experience for our customers. Your feedback is an inspiration for us to continue our unwavering commitment to providing the best services and exceeding the expectations of our valued customers. Once again, we express our gratitude for choosing us, and we sincerely hope you have a truly fantastic day. Best regards, Alexandra Trip.com
Hi FRAN, Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. Thanks again for your feedback, have a wonderful day. Best regards, Riley Trip.com
⭐⭐⭐⭐⭐ Excellent service by Mark! He understood my situation and helped arrange an alternative flight without extra charges. I really appreciate his professionalism, patience, and support. Thank you, Mark!
Hi Muhammad waseem, Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day. At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs. We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com. Best regards, Avery Trip.com
"I had a great experience. The service was incredibly fast, and I was able to save both time and money. The quality of what I received was excellent. Highly recommended!"
Hi Mustafa Saleh, Thank you for your kind feedback. We are delighted to hear that you are pleased with our service. At Trip.com, our team is dedicated to delivering the best service possible, we truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us. Best regards, Kaylee Trip.com
1. From Australia, we booked a day tour from Tokyo to Nikko, Japan with Trip.com. We booked (and used our home email address) and paid 6 weeks beforehand, as we were on a cruise for 3 weeks before arriving in Japan. Our ship arrived into Yokohama and we stayed in Tokyo the night before the bus tour to Nikko. My (Sakura) esim card for my mobile phone connected to Japan the night we arrived in Tokyo and I checked texts, messages, WhatsApp, Social media and my personal email etc. (But didn't check our home email in Australia). Thankfully, the next morning of the bus tour, my husband and I were organised to arrive at the meeting place a good 1/2 hour early, (concerned about Tokyo peak hour trains), when the tour guide phoned my WhatsApp number and said "where are you?" Apparently, the tour starting time had been changed from 7:50am to 6:50am. They had sent an email to our home computer a day before, where we originally booked. We frantically begged them to wait, but they WhatsApp texted that we would have to meet them at the second pick up location, (another 30 minutes away by train - we had no idea where it was). As we had never been to Tokyo before, my husband said no, we would arrive at the first meeting place in 5 minutes. We (60 yo) ran frantically, but had held up the tour 25 minutes and felt embarrassed the whole day. 2. Before the bus arrived in Nikko, the tour guide explained we would need cash to get into the temples and for the waterfall. We knew we needed some cash for lunch and souvenirs etc, but assumed we would be able to tap our travel card to pay for admission to the temple. This was not the case. Again, embarrassingly, the tour guide said we could not go into the temple area, as we did not bring enough cash. All 30 passengers followed the guide into the temple area, while my husband and I were left outside and told to meet them back at the bus in 3 hours. Thankfully, we decided to google banks and ATM's and found there was one about a mile away. My husband and I walked there, got cash out. Walked back to the temple entrance, paid for our tickets and walked through the temples ourselves. We explained this to Lee the tour guide, when we returned to the bus 3 hours later, and he was happy and relieved. We are NOT angry, there were issues on both sides. But just wanting to explain to help future passengers. My suggestion would be to get confirmation that the passengers know that the tour time has changed. Had a WhatsApp text also been sent to my phone, would have been good. Also, on the documentation, please state clearly that the admission price into the temple is $$$ per person and into the waterfall is $$$ per person and that cash is the only form of payment available. On a happier note, the tour was quite good and I would recommend it. The guide Lee was quite impressive, speaking English, Japanese and Chinese. The bus driver did a great job on difficult roads. The bus was very comfortable. (Note: 3 hours each way, with no toilet).
Hi Sandra White! We have seen your comment. I am genuinely sorry for any inconvenience caused to you. Please know that this is not the service we want you to have from our side. Please provide us with your 11 or 16-digits Trip.com booking number and the contact email address for further investigation. Thank you. ^Yolanda
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