Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
以上内容由商家自行提供，未经平台核实。Trip.com（trip.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 972 条用户评价，属于旅游度假分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕使用体验、价格。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Hi Khan Jawad, We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us. Once again, thank you for sharing your lovely review. We hope you have a fantastic day. Best regards, Kaitlyn Trip.com
Hi MARTIN JR CARDAMA, Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future. Best regards, Ariana Trip.com
Hi Mrs,Saada, We appreciate your kind words and are delighted to hear that you are satisfied with our service. At Trip.com, our team is dedicated to delivering the best customer service experience possible, and your feedback is invaluable to us. We eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Thank you for choosing us. Best regards, Madeline Trip.com
Hi MIKI HONDA, Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future. Best regards, Layla Trip.com
Hi Mariana, Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation. We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day. Best regards, Natalie Trip.com
They always got me, excellent customer service and swift ticketing, have never had an issue at the airport.Been using them for years....
Hi Naima Aminu, We appreciate your generous review. Our team is committed to ensuring exceptional customer experiences daily. Your feedback serves as a source of motivation for us to maintain our best practices and make necessary improvements where needed. We eagerly await the opportunity to serve you on your next trip and sincerely thank you for choosing us. Wishing you a wonderful day ahead. Best regards, Ariana Trip.com
Hi Paul Wilkinson, We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us. Once again, thank you for sharing your lovely review. We hope you have a fantastic day. Best regards, Angelina Trip.com
Great experience using the app to buy tickets and making reservations!
Hi Andy, Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service. Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option. Best regards, Skylar Trip.com
Hi EDDAKI ZINEB, Thank you for your lovely review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction is driving us to continuously enhance our services. Your support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us. Best regards, Victoria Trip.com
Hi ZAMORA NERI ROSE, We appreciate your kind words and are delighted to hear that you are satisfied with our service. At Trip.com, our team is dedicated to delivering the best customer service experience possible, and your feedback is invaluable to us. We eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Thank you for choosing us. Best regards, Skylar Trip.com
Hi SONNON SITSUTTHA, Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support. Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations. Thank you again for choosing us, and we sincerely hope you have a fantastic day. Best regards, Kaylee Trip.com
The response is quick.. I just got confused to the name of contact person.. When i put my name it wouln’t get through but when i put my sister’s name then it became okay
Hi Mary Ann Roxas, Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day. At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs. We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com. Best regards, Natalie Trip.com
Hi AVENIDO/GERALD, We appreciate your kind feedback. It brings us joy to hear that you are pleased with our service. At Trip.com, we are committed to ensuring the best possible customer service experience, and your feedback is truly valuable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you again for choosing us. Best regards, Evelyn Trip.com
Easy to use and the price is always right.
Hi Ibrahim alomran, Thank you for sharing your feedback with us. We are delighted to know that you find our APP/Website convenient for our customers. Rest assured, we remain committed to maintaining and enhancing this level of service, consistently offering better deals and promotions for our customers' benefit. Your continued support is highly appreciated, and we look forward to serving you again on your next journey with us. Thank you for choosing us as your preferred service provider. Best regards, Ariana Trip.com
Hi SARINPAT JIRAPHONGCHAIKUL, Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day. Best regards, Victoria Trip.com
Super excited to continue my travels along with Trip.com
Hi VINIT SHASHIKANT WAGH, Thank you for your gracious comment. We greatly appreciate your satisfaction with our service. We are committed to providing the utmost customer service experience, and your feedback is of immense value to us. We thank you again for taking the time to provide your positive review and look forward to the opportunity to continue providing great service in the future. Best regards, Madeline Trip.com
Easy to compare prices and book flights, hotels and even trains. The tiered member system is good but the benefits seem less and less enticing after reaching diamond
Hi Elena, Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future. Best regards, Ellie Trip.com
Hi EDGARDO MARTUS, Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers. We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us. Best regards, Avery Trip.com
Hi Peter Chan, Thank you for your lovely review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction is driving us to continuously enhance our services. Your support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us. Best regards, Kylie Trip.com
Thanks for the good services.
Hi HUBERT HIN KEE NG, Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team. Once again, thank you for sharing your lovely review. We hope you have an amazing day. Best regards, Kaitlyn Trip.com
共 972 条符合条件的评价
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