Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Trip .com is very very irresponsible！ We know that To amand a spelling erro is a common and simple procedure.
1，unsure time frame：Trip com has not got it done for 10 days after we paid high fees than airlines.
2，No customer servive： we contacted the customer service line. The operator said other team will contact us within 24 hours. But no one contact us even already 48 hours .
3，Not trustworthy： They use “ negotiate with airlines” on the process page of the trip app for so many days. In fact， Airlines said they have not recieved request from Trip com about this matter. If they recieved request and it can be done immediately.
Help！ Everybody， any suggestion？ What can I do？
Trip.com 回复2026-07-08
Dear Suqin,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Ellie
Trip.com
The below is an Email I sent to Trip.com and shared in a Chat with them. However, despite being a long-time loyal customer, I am yet to receive any response from them. This is not acceptable. Here is my correspondence to Trip.com:
Dear Trip.com Team,
Thank you so much for making the arrangements and for sending me my ticket on Turkish airlines from Cairo to Raleigh on July 8. However, I would like to kindly make you aware of the fact that I attempted to submit the payment for the ticket using the “Tabby” application simply to avoid the credit card fee of 109 UAE Dirhams. However, your system kep being idle for almost 20 minutes without enabling me to make the Tabby payment. I ended up using my credit card and had to pay the extra AED 109.
I am now putting this matter and issue in your hands hoping for your consideration.
Kind regards,
Nassir Eltinay
Trip.com 回复2026-07-08
Dear NASSIR ELSIR OMER ELTINAY,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
I used a promo code for the July 7 promotion, and the discount was applied, but on the payment page, the price changed back to the original price. I couldn't buy a ticket with the discount. This is a terrible scam.
Trip.com 回复2026-07-07
Dear KRAVCHUK ALEKSEI,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaitlyn
Trip.com
Dear dina anggraini,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
Dear passenger,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Emilia
Trip.com
I have paid but you haven't sent me my flight details or boarding pass.
Trip.com 回复2026-07-06
Dear Richard De Vahl Rubin,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Morgan
Trip.com
The checked baggage information was kind of tricky… almost deceiving… did not reflect outright the weight limits…
Trip.com 回复2026-07-06
Dear PAUL DENNIS TABANAO,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
I booked a return ticket but accidentally clicked for the wrong date. I realised just after I had paid but there was no way to change the date and I lost my payment.
Trip.com 回复2026-07-05
Dear Neil,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Morgan
Trip.com
Dear SALHA BINTIMOHAMADYAKIN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Victoria
Trip.com
Site was slow and a little buggy. Also not a fan of adding extras like the cost of the seat after you have gone through much of the process it made me feel a little ripped off. The price you advertise should be the price you pay it is kind of false advertising. I dont mind having to pay extra for the baggage as it is clearly stated at the start but the charge for choosing a seat is a rip off!
Trip.com 回复2026-07-03
Dear PAUL,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Morgan
Trip.com
The reason is the delay, because I have a ticket for tomorrow from Guangzhou.
Trip.com 回复2026-07-03
Dear EL HADI MELIANI,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Madeline
Trip.com
Clarify better limits what CTRIP can do for clients and what not
I have problems booking tickets and CTRIP cannot help, just only option os go through internet system.
That is a big difference from the past and also compared with a travel agency.
Also conditions CTRIP negociate with airline or others should be more easy and less penalty for client in case of change.
Trip.com 回复2026-07-02
Dear GIRO CASTA,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Booking.com
Gotogate
Kiwi.com
mytrip.com
Agoda
FlightNetwork.com
lastminute.com
eDreams