Trip.com

Rayan Narayan澳大利亚 · 写过 2 条评价 · 体验于 2026-08-05 · 发表于 2026-08-07

NOT A GOOD EXPERIENCE

Trip.com is efficient is it general ways; They are no help when it comes to alteration to date of travel. They attempt to help but they could not help me in changing a one day booking with SUMMERVIEW HOTEL IN BRICKFIELDS KUALA LUMPUR. Trip consultant first blamed the HOTEL , then later said it was a hotel Suppliers (A middle person not visible to customer booking via TRIP) that did not want to accomodate a one day change in seven day booking. In short i lost money even though i was well within the 72 hours cancellation / change guidelines. I intiated the process 5 days before. I would suggest using a different platform like Booking.com or directly with the hotel in question. This added layer of platform and middleman hotel supplier is someone not visible. Hotel Customer service and trip (outsource) customer care would pass the ball around and no resolve customer request. They know in last minutes after dragging the matter, the customer cannot go elsewhere. So solving the problem is never the objective. So take heed , not so great experience

Sold a flight, took my money, then claimed “sold out” — while still selling the same flight for more

***edit - this has since been resolved. However, systems and processes should not have allowed this to happen in the first place. I had to really fight for this to be fixed and escalated within Trip.com. Had this not been done, trip.com would not have resolved this issue in a satisfactory way** I booked and paid in full for a family flight from Italy to Dubai — over £2,000 for four passengers. Payment was taken and the booking was confirmed. Trip.com then contacted me to say the flight was “sold out.” The problem: the exact same flights were still being advertised and sold — on Trip.com’s own website and via Skyscanner — at a higher price, at the very time I was being told there were no seats. So it wasn’t sold out. The price had simply gone up, and rather than honour the confirmed booking I’d already paid for, I was told it was unavailable and offered alternative times that didn’t work. Taking payment, confirming a booking, and then failing to deliver it while continuing to sell the same service at a higher price is not acceptable. A confirmed, paid booking is a contract. The correct outcome is to honour it — not to push the customer onto worse alternatives or a refund that leaves them out of pocket to rebook at the inflated price. I’m now pursuing this through my card provider. I’d caution anyone booking with Trip.com: your “confirmed” booking may not be honoured if the fare rises after you’ve paid.

There’re no rewards or promotions and…

There’re no rewards or promotions and real discounts for loyal customers.

Price was different from Brighton to…

Price was different from Brighton to London then from London to Brighton. Makes absolutely no sense

윤소현韩国 · 写过 10 条评价 · 体验于 2026-08-06 · 发表于 2026-08-06

Misleading Refund Information Before Cancellation

I am extremely disappointed with how my cancellation request was handled. First of all, this was not a cancellation due to a simple change of mind. This trip was something I had planned for a long time as a special journey with my father. However, before our departure date of September 13, 2026, my father developed serious eye problems and told me he was no longer able to travel. I considered traveling alone, but this trip was meant to be shared with him, so I ultimately decided to cancel it. Although my father's condition was the reason for the cancellation, it was not a situation where I felt I could reasonably submit medical documentation to request an exceptional refund. Therefore, I proceeded with the standard cancellation process. Before making my final decision, I repeatedly asked whether you could provide even an estimated refund amount. I was repeatedly told that this was impossible because the airline first had to review the cancellation request before any refund amount could be calculated. However, immediately after I submitted the cancellation request, I received an email stating: "Estimated refund amount: KRW 304,400." When I questioned this inconsistency, I was told that the system automatically calculates an estimated refund amount only after the cancellation request has been submitted. This explanation does not make sense to me. If the airline must first review the cancellation request before any refund amount can be determined, how was your system able to generate an estimated refund amount immediately after submission? Was this estimate actually provided by Singapore Airlines, or was it generated internally by your own system? If it was generated internally, why was I repeatedly told that no estimate could be provided before I made an irreversible cancellation decision? My departure date was September 13, 2026, so there was still time before the trip. I was not asking for the final refund amount—I simply wanted an estimated figure so I could make an informed decision about whether cancelling was the best option. Instead, I was required to make an irreversible decision without that information, only to receive an estimated refund amount immediately afterward. This process was inconsistent, confusing, and lacked transparency. I respectfully request a clear explanation of how the estimated refund amount was calculated and why this information could not be shared with me before I submitted my cancellation request.

Forbidden city was great, our guide was not

Apart from the long queues, The Forbidden city was very interesting but out guide Ellen was not up to the task. She also lost a part of her group and it was very stressful to find her back. We recommend to find someone more experienced.

the payment part is the most difficult…

the payment part is the most difficult one we cannot have the credit card paying option at all which is ridiculous

I accidentally wrote a my wife's maiden…

I accidentally wrote a my wife's maiden surname when making a booking and I not able to change it

Lack of Communication

Lack of Communication between tour director and driver made our excursion less than what we expected.

Customer service is so inconsistent

Customer service is so inconsistent, you'll get a different answer everytime you contact them. I've 4 different answers regarding passport validity on transit through countries, and they'll fob you off if the question is marginally too complex, or tell you it "May" be okay. They demand a scan of your passport to update any details, which I'm not giving them that, but they've not even inputted this into the original booking if you check the airlines website. Additionally, the seats I'd booked with the airline hadn't even been selected when I went to "Manage booking" on Singapore Airlines website, but it showed "Confirmed seats" on Trip.com. Same with meal selection on the airlines, of which both passengers on my booking have dietary requirements. Additionally, they won't even give me fare basis code because of "Trade secrets", and I'm quoting that as I haven't a single clue what that means in regards to a fare basis code. Finally, the booking page is so littered with "promotional deals" and adverts that it's chuffing difficult to get to the actually pertinent information of your booking. I know they want to maximise revenue from you, but it's angering and frustrating. Trust me, pay a bit extra and book with a better website. It's not worth saving that 50/100£ as I did.

Page suddenly unreachable upon payment

I would like to make a Train Service Complaint I would like to make a complaint about my recent train journey. The train was delayed for several hours, which was already very frustrating. However, t

I would like to make a complaint about my recent train journey. The train was delayed for several hours, which was already very frustrating. However, the condition of the train was completely unacceptable. When I got on board, the train was extremely dirty and smelled very unpleasant. The seats were filthy, the carriage did not appear to have been cleaned properly, and the toilets were unusable. The whole train needs a proper deep clean and better maintenance. Passengers should be able to travel in a clean and hygienic environment, but this journey was very uncomfortable and disappointing. I hope this issue is taken seriously and that steps are taken to improve the cleanliness and condition of the trains in future. Thank you for your attention

I booked a flight from Timisoara to…

I booked a flight from Timisoara to Roma on Wizz through Trip.com with reasonable price. In order to process online Check-in I have to verify my account on Wizz website. I tried several times before departure, but unfortunately I couldn’t verify my account due to website issues which are out of my control. Accordingly I have been forced to pay additional 50 EUR on counter for Check-in.

Gerardo Vallarta墨西哥 · 写过 1 条评价 · 体验于 2026-07-28 · 发表于 2026-07-28

They do clickbait at 40% off to go to their website and don't respect the price

I found cheap flights through Skyscanner that Trip.com was offering. Once in Trip.com they had several flights with Air France and KLM at about a 60% of the average price of other airlines for a flight from New Delhi, India to Puerto Vallarta, México. They made me click and go through the buying process to later tell me "The airline has changed their prices and policies" and asked me to buy at a way higher price. I refreshed and in their page they still had the cheaper fake options.

Brianna Noach美国 · 写过 2 条评价 · 体验于 2026-07-27 · 发表于 2026-07-28

Challenging Communication & Assistance

Update: It took almost 2 weeks, but trip.com did ultimately reimburse me, for which I am grateful, so I improved my rating a little. Original Post: I booked a motel stay through trip.com. When I arrived at the motel, it was really hot outside. The motel told me that their air conditioning was broken and that I could cancel my reservation. I contacted trip.com, they emailed me that the motel wouldn't honor the cancellation. I checked with the motel. They had cancelled my reservation. I have followed up multiple times with trip.com and just received another email saying that they can't honor the cancellation, saying that the motel didn't get back in touch with them in a timely manner (i.e., yesterday).

You can stop sending me unsolicited…

You can stop sending me unsolicited emails. I cannot find a single useful email regarding my up and coming flight, just junk from you.

Stressful as prices kept changing

I could not use my coin to offset my…

I could not use my coin to offset my final payment.

I booked LeoBook Directly Instead – Avoid the Extra Hasslenardo Express train tickets…

I booked Leonardo Express train tickets through Trip.com because the price was the same as booking directly with Trenitalia. Unfortunately, I later discovered there are significant disadvantages to booking through Trip.com instead of booking directly with the train operator. On my outbound journey, my flight was delayed, so I took a later Leonardo Express train. Trenitalia's published terms clearly state that Leonardo Express tickets are valid for any train departing within four hours of the original booked departure time. Despite this, the onboard staff charged me an additional €5 per ticket (€10 in total for two passengers). I have since had to submit a complaint directly to Trenitalia to recover this money. On my return journey, I wanted to change to an earlier train. The station staff informed me that this change could be made free of charge. However, when I tried to change my ticket in the Trip.com app, I was asked to pay a change fee that was effectively the same as the price of a new ticket. Had I booked directly with Trenitalia, this change would have been free of charge. Instead, Trip.com appeared to charge for a service that the train operator provides free of charge. Trip.com was unable to assist with my complaint and simply referred me to Trenitalia. While I understand they are a third-party platform, this experience made the booking much more complicated than it needed to be. In the future, I will book directly with the service provider, even if the price is slightly higher. Based on my experience, booking through Trip.com only caused unnecessary inconvenience and reduced the flexibility I would have had by booking directly with the train operator. Unfortunately, this experience has left me disappointed, and I cannot recommend using Trip.com for train bookings.

My two different Visa cards I always…

My two different Visa cards I always used for payment this time were not accepted. I had to pay by Union Pay loosing money on convertation.