Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Support team don’t solve my problem!
I waste my money with trip.com
Worst service!
Trip.com 回复2026-09-04
Dear PASTUSHENKO VALERIIA,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Madeline
Trip.com
As someone who rarely flies I found the process of booking flights ludicrously complicated. The cost of the flight double due to hidden add-ons
I added the bookings to the Easy Jet App and obtained boarding passes but when I went to check the passes had disappeared. They have to be re-added each time because "I wasn't the person who booked the tickets"
Trip.com 回复2026-09-04
Dear Roger Oliver,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
An awful experience booking, checking-in and checking-out through WhizzAie via Trip.com. I even ended up having to pay €90 more on my way back from Luton Airport, without any explanation for what. I was too distressed to investigate. Trip.com blamed Whizz Air and Whizz Air said they could have sorted the issue if flight booked direct with them. I would book flights direct from now on - with other airlines, not WhizzAir!
Trip.com 回复2026-09-04
Dear Cinders Ball,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
Trip.com
When I click manage my booking the airline does not confirm my booking.
Trip.com 回复2026-09-04
Dear WENDY,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Great price for railcard however I’d buy direct n future. Finding my digital card - impossible. Live chat - chat get past the bot. Call them - only set options.
I consider myself fairly clever but the app is hideous to use. Also train fairs are cheaper on rail sites. Feeling conned
Trip.com 回复2026-09-04
Dear Vicki,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern.
Best regards,
Ella
Trip.com
Got two e-sims from here. Absolutely horrible, had connection nowhere and was constantly struggling in a foreign land where i desperately needed translation and information. Google didnt work, messaging people didnt work, i doubt even loading ads would work. But i wouldnt know if they were even there because nothing loaded. My vacation went wrong left and right and it taught me to not spend a lot of money to go on a well deserved location only to cheap out on a sim because you'd think "what can go wrong with internet"
Trip.com 回复2026-08-29
Dear klant,
We appreciate your effort in notifying us about this issue. We sincerely apologize for any inconvenience caused. We will check it further and contact you directly. Your feedback is greatly appreciated, and we are treating it with utmost seriousness. We thank you for your patience and understanding regarding this matter.
Best regards,
Natalie
Trip.com
Dear Jiin Fui Yapp,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
Always a nightmare trying to retrieve mt booking on the flight company
Trip.com 回复2026-08-27
Dear Americo Jose Reis Martins,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
Trip.com
Please dont mislead people by calling it a buffet, the food is of the worst quality at good old days, and people are so much better eating elsewhere. The lights show was good for 20 mins but please dont sell it as a combo ticket with good old days.
Trip.com 回复2026-08-27
Dear Harry,
We acknowledge your concern and appreciate you bringing it to our notice. We apologize for any inconvenience caused and assure you that we will check it further and get in touch with you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Skylar
Trip.com
Dear AMY SAIA,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Angelina
Trip.com
My tickets were cancelled because nothing and then that said that all tickets were sold out, but if I look from the other account there is a ticket available
Trip.com 回复2026-08-26
Dear NARANA SHALDANOVA,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ellie
Trip.com
Dear SHAURYA CHHABRA,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be aware that flight ticket prices are subject to change due to various factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors can fluctuate beyond our control.
We hope you can find deals that match your travel needs.
Best Regards,
Emilia
Trip.com
Overall bad experience at this hotel in urgent need of refurbishment/modernization
Overall quite a bad experience staying at the Regal Causeway Bay Hotel Hongkong. Would not recommend it and not stay there again. NOT a five star hotel & in URGENT NEED OF REFURBISHMENT, especially the rooms! Main complaint: oldish rooms, NOT at all sound proof as we could still hear the street noise even though we were on the 20th floor & our neighbors. As the doors don't close silently, one could constantly hear doors being closed very loudly of other rooms on the same level. Reception staff in general friendly, but some struggling with English. Only good point: central location in Causeway Bay. But still would rather stay next time at another hotel. WOULD NOT RECOMMEND IT AT ALL!
Trip.com 回复2026-08-24
Dear Yasmine D Polomski,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
Best regards,
Layla
Trip.com
Dear Iain Banks,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kylie
Trip.com
Dear Holly A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Madeline
Trip.com
bad expereince when booking a flight…based on Trip.com recommendation
bad expereince when booking a flight using Trip.com recomendated flight. Really frustrated when later realize that flight short transit time including customer need to collect luggage and recheck within 90minutes... after further study, decided to cancel the flight and rebook another flight route (without collect luggage and recheck-in transit).... Trip.com should NOT recommend any flight with hight risk of customer missing connecting flight due to customer have to collect luggage and recheck-in in a short transit time...
Trip.com 回复2026-08-23
Dear WEI LEONG CHIN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Long winded process then you have to wait for tickets. Could not find anywhere to select seats.
Trip.com 回复2026-08-22
Dear Julie,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Your platform is cluttered with promotional ads everywhere, making it difficult to find the actual information I need.
Trip.com 回复2026-08-21
Dear MASATO YAMAMOTO,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
Dear ZARD MOHAMED ELSAYED,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
We can't have proper channel to communicate if something goes wrong
Trip.com must have this watsapp chat support by dedicated agents to solve customer issues.
Directly you are giving contact # of UK most of the customer cannot make international calls. Whereas watsapp chat is accessible all over the world this must be dedicated with physical agent not through AI or some other digital agents
Trip.com 回复2026-08-18
Dear YASEER AHMED SYED,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ellie
Trip.com
Booking.com
Gotogate
Kiwi.com
mytrip.com
Agoda
FlightNetwork.com
lastminute.com
eDreams