Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Disappointed, a family death meant we were unable to travel. Trip.com were able to get a refund from the airline for myself and my mother but not for my father as he was not “a direct relation” to my grandfather despite being my father and my mothers husband. I have emailed multiple times but have had no further correspondence-meaning we are approx £600 down
Trip.com 回复2026-09-09
Dear Moi Suir,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
Trip.com
Your prices are still high; even though I am a member, I am not getting the best preferential rates. Thank you
Trip.com 回复2026-09-09
Dear NGUYEN DAM THANH LIEM,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Madeline
Trip.com
Dear ALEKSANDR ASTAFIEV,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
The price it change when I booking again, I am not happy??
Trip.com 回复2026-09-09
Dear SUNANTA TUNPUN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ariana
Trip.com
What I dislike is you keep increasing the price at least 2 times during the booking.
Trip.com 回复2026-09-09
Dear PANUWAT MANOMAIWONG,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
Hi KAFUI DZIVENU,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Evelyn
Trip.com
Very useful app, but despite arranging everything through trip.com when a problem arose they didn’t help me - I was chatting for nearly 2 hours and all they did in the end was refunding one transfer booking. It took me two hours to get there and the supposedly‘ emergency help staff didn’t even bother getting basic information about my issue from their records and gave no help at all - kept saying they couldn’t do anything I asked. Quality of an arranged excursion was also poor, so all in all it’s an ok site, but you’re on your own if anything goes wrong even despite having arranged all elements on the trip through the app.
Trip.com 回复2026-09-09
Dear customer,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Evelyn
Trip.com
Flight ticket will be cancelled or choose to rebook when request for edit a few character of name on flight ticket after flight booking a few minutes and this not align with Travel with free worry!!!
Trip.com 回复2026-09-09
Dear ptfong fong,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern.
Best regards,
Avery
Trip.com
Dear MARIA NIRA MADRIDEJOS,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
I do not have my tickets which were promised 2 days ago, so understandably I do not know when to expect them...
Trip.com 回复2026-09-09
Dear MICHAEL ANDREW HOOD,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Angelina
Trip.com
There was no way to avoid seat selection and you charged a lot for that. Later on I saw that there are options for free seats, so that I really do not like. Than I also see that the airline might charge even more, I think that is for check-in. Really bad. The total price came out to be may higher than originally thought, sugested. Really bad.
Trip.com 回复2026-09-09
Dear Ramon,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Dear M/C,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
Hi HASSAN MUHAMADOU LAWAN,
Thank you so much for your feedback. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs.
Again, thank you, and have a great day.
Best regards,
Angelina
Trip.com
There is no confirmation in file format. I need the file to send to Accounting department.
Trip.com 回复2026-09-08
Dear KANJANAKOSIT CHOTSANG,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
Dear Gabi Zavala,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
The promo price was increased while giving a voucher for a discount; it seems one doesn't really get the cheapest flight.
Trip.com 回复2026-09-07
Dear Chow Poo Yee,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
I booked a hotel and it showed it was no longer taking bookings AFTER I booked it
I booked a hotel and it showed it was available with the pricing. After I clicked to book it I was then informed that the hotel was no longer taking any bookings and that my booking was cancelled.
It would have been better if the user could have been informed whilst booking that the hotel was no longer taking bookings instead of receiving the notification after booking.
Many thanks to the consultant for calling me and explaining the situation, I appreciate the time and effort taken. 5 stars for Tripadvisor staff but still 2 stars for the backend software. Would have been useful to know that someone else was also booking the hotel instead of being surprised after.
Trip.com 回复2026-09-07
Dear DESMOND CHING,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
Dear TAN SOON TECK,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Layla
Trip.com
My return train journey was cancelled by CrossCountry trains. I had paid £20.95 for a return journey so, you might imagine, I should be entitled to £10.47 compensation.
Trip.com offered £5.30, which because I queried it, then turned into £8.72. They paid the £5.30 through the credit card I had used but wanted all manner of details for another bank account to pay the remaining £3.42 into. I refused and repeatedly asked that they repaid me via the credit card. They refused.
In the emails, I got all manner of weasel words but no honest and fair attempt to put anything right. An amateurish outfit - fine on price but no customer service.
Trip.com 回复2026-09-05
Hello Stephen Cardew,
Thank you for your feedback. I apologize for any unsatisfactory service you received from our website, and we appreciate your feedback. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us your concern and contact info at [email protected] to investigate. Please also include a specific indicator on your email subject line: {Trustpilot}. Thank you so much for your kind understanding.
Best regards,
Lylia
Trip.com
there is no emails notification about the reservation
Trip.com 回复2026-09-05
Dear MAHMOUD ELHEFNAWY,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
Booking.com
Gotogate
Kiwi.com
mytrip.com
Agoda
FlightNetwork.com
lastminute.com
eDreams