Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
以上内容由商家自行提供，未经平台核实。Trip.com（trip.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 972 条用户评价，属于旅游度假分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕使用体验、价格。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Dear RAHMAN SHAFIQUR, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Evelyn Trip.com
Cumbersome process. Screen freeze and flight fares up....not good at all
Dear KK, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Avery Trip.com
Too much advertisement on screen & confusing during booking time
Dear OMPRAKASH MATWARU PRAJAPATI, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ella Trip.com
Skyscanner said recommended for booking. In future I will book airline direct - not easy to check in when booked via Trip.
Dear Sunstar, Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern. Best regards, Evelyn Trip.com
Dear Miss Heslop, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ella Trip.com
Great choice of Airlines, good page set up, easy to handle. Sometimes not al flights are shown, I have no clue how you sort and show the flights. Sometimes flight by direct airlines cheaper. The price in the search list is suddenly higher, when I want to book it. The refund and cancelation policy is not customer friendly.
Dear STEFAN WOLFGANG/JACHMANN, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Elizabeth Trip.com
i liked everything until payment failed same card by apple pay as failed mastercard
Dear Lars Larsson, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Layla Trip.com
Need better policy for passing lounge cards to family members
Dear Ashish, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ella Trip.com
Book a ticket for Canada for a friend but your company failed to remit the payment for luggages
Dear customer, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Elizabeth Trip.com
Hi PARICHAT MONGKLAM, Thank you for your gracious comment. We greatly appreciate your satisfaction with our service. We are committed to providing the utmost customer service experience, and your feedback is of immense value to us. We thank you again for taking the time to provide your positive review and look forward to the opportunity to continue providing great service in the future. Best regards, Emilia Trip.com
No option to choose halal meal. Other then that it was okay.
Dear ABDULLAH AL MAHBUB, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ellie Trip.com
Kindly notify me for air fare reduce range RM2,800 below from Penang to Japan Haneda. My friend is looking for air ticket promotion 2nd April to 11 April 2027 return. Southern China airlines.
Dear CHEW LANG LIM, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Natalie Trip.com
We took this tour guide company via Trip.com to Fukuoka in Sept 2026 I specifically requested for an english speaking guide however what we got were more of mandarin speaking than english. My husband & I are very disappointed as we didnt get the explanation thoroughly like a mandarin speaking ppl.. for those non mandarin speaking in the bus were bored to death listening to 30 mins mandarin speech whereas less thn 10 mins in english .. this is the only complaint as for sideseeing there were great
Dear Hasan Rusnah, Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us. Best regards, Emilia Trip.com
I find it difficult to make flight changes. Not able to speak to anyone in helpdesk make it frustrating.
Dear HENG BOON SENG, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Kaitlyn Trip.com
Its good but it don’t give me alot of coit
Dear Ibrahim Mokarram, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Avery Trip.com
Dear HOSS, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Riley Trip.com
I purchased travel insurance through Trip.com in February. Unfortunately, during my ANA flight from Tokyo to Sapporo, my luggage wheel was damaged by the airline. I submitted all the necessary details to ANA, and ANA confirmed that the compensation would be handled through the insurance company. I then submitted a claim to Generali [Insurance I bought when I buy the ticket thru Trip.com]. However, I was only offered RM80 for the luggage damage, which I found extremely unreasonable because the damage to the wheel has made the entire luggage unusable. Since I purchased the luggage online, there is also no physical shop or repair centre available for me to repair it. After expressing my dissatisfaction, Generali contacted me and requested the original receipt for the luggage. Unfortunately, I no longer had the receipt. To assist with the assessment, I provided details and a similar luggage listing from Shopee to show the current price and model/value of the luggage. Since then, I have not received any meaningful update. What is even more frustrating is the customer service process. I have been contacted multiple times and repeatedly asked for the same information and documents that I had already provided. Each time, I was told that "We don’t pay based on what amount you’re claim. We compensate based on damage we can see.". My concern is that the insurance coverage is advertised as providing up to RM300 for luggage damage, but when an actual luggage damage claim is made, the compensation may be only RM80, even when the luggage is no longer usable. If the compensation is actually calculated based on the damaged component rather than the usability or replacement value of the luggage, this should be made much clearer when purchasing the insurance. Overall, this has been a very frustrating experience. I purchased travel insurance expecting reasonable protection and a straightforward claims process, but the claim experience has left me very disappointed. Trip.com and the insurance provider should be much clearer about how luggage damage claims are assessed and how the compensation amount is calculated.
Dear SHCHEONG, We acknowledge your concern and appreciate you bringing it to our notice. We apologize for any inconvenience caused and assure you that we will check it further and get in touch with you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter. Best regards, Emilia Trip.com
Dear AVELWAT MOULAY ZEIN, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Angelina Trip.com
Good service and simple follow through guidelines
Hi Julia, Thank you for taking the time to leave such a positive review. We genuinely appreciate you sharing your experience with our customer support. At our company, we are committed to delivering excellent customer experiences every day. Your feedback motivates us to maintain our best practices and go above and beyond to exceed our customer's expectations. We are eagerly looking forward to our next trip with you, and we thank you for choosing us. Have a wonderful day. Best regards, Ella Trip.com
The booking was easy and fast , but have some issues , – can't pay with QR code bank payment - The air arabia company did't have my full booking information that I payed for 1 checked in bag
Dear customer, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Victoria Trip.com
共 972 条符合条件的评价
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