Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
system not able to amend an existing email, it continues to send confirmation to the erroneous email despite having updated information on my account.
Trip.com 回复2026-09-25
Dear MAN PUI EDDIE SO,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
Dear Victor Davidoff,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
Dear MOHAMMED SHAZREEN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
Extremely disappointing customer support when dealing with an urgent flight issue.
I had a simple name correction request for an Etihad ticket — my first name and surname were reversed. Trip.com submitted the request to the airline, but it remained pending for a very long time.
During the process, I was repeatedly told that the issue would be resolved within a few hours. I was given several different estimates, including that I would receive an update within one hour after the request was supposedly expedited.
None of these time estimates were met. In total, the request remained unresolved for around a day and a half, with essentially no progress, while my flight was getting closer and closer.
Eventually, with only a few hours left before my flight, I contacted Etihad directly. They understood the issue and corrected the name in about five minutes.
The biggest problem was not the complexity of the correction, but the extremely slow and ineffective handling of an urgent issue by Trip.com. What was especially frustrating was repeatedly being told that the issue would be resolved “within a few hours”, only to find the request still in exactly the same state many hours later.
I spent a significant amount of time worrying about whether I would be able to board my flight, while the airline itself resolved the issue almost immediately.
Based on this experience, I would strongly recommend contacting the airline directly if you have an urgent booking issue rather than relying solely on Trip.com’s support process.
Trip.com 回复2026-09-24
Dear Андрей Голубев,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
Best regards,
Victoria
Trip.com
I had booked a flight with trip. com and paid for extra seating room for me and my wife but learned that our flight has been reschedule for the next day and to have same or similar seats i will have pay extra again so i am still waiting for a response from them and the air line Etihad
Trip.com 回复2026-09-24
Dear Joseph Maguire,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
I dont like how Trip is presenting hotel prices. theres total price with taxes, but then daily price is not. might differ how you look it. sometimes mobile prices cheaper, sometimes higher than desktop.
Trip.com 回复2026-09-24
Dear sami,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
Great experience most of the time and started to use trip.com as main booking platform. Unfortunately had very bad experience once with a rental car booked via trip.com where customer service failed me miserably and ruined my entire vacation. Hence not a happy customer anymore and only use sporadically.
Trip.com 回复2026-09-24
Hi DD! We have seen your comment. I am genuinely sorry for any inconvenience caused to you. Please know that this is not the service we want you to have from our side. Please provide us with your 11 or 16-digits Trip.com booking number of the car rental bookinng for further investigation. Thank you. ^Yolanda
First train was late so we missed our connection train and had to wait nearly 1 hour for another train as we weren't allowed to use the next (express)train, meaning we were over an hour late to our destination.
Train was late again on return so same scenario again, over an hour wait for connection train
Trip.com 回复2026-09-24
Dear Kathrin Holland,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern.
Best regards,
Avery
Trip.com
Always - I mean ALWAYS - I am hitting the Pay button- you tell me tickets are already unavailable- I need to pick new, sometimes different routes and more expensive- I think this is the way you earn money during last minute of purchasing the tickets by clients that are desperate to buy it „now, quickly until somebody will buy it before you” - I think this is algorithm because it cannot be randomly accidental- I walk thru the same story again and again and tell you - I am changing from trip.com if next international flight ticket purchase will utilize the same exact scenario
Trip.com 回复2026-09-23
Dear Valdoo,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
In the final steps of completing my booking I paid for seat selections and then the website directed me to select my seats from the airplane seating diagram. Everything appeared good until I double checked my itinerary on the Air New Zealand website where I discovered that the seating diagram Trip.com directed me to was incorrect. To summarize, I am now stuck in a middle seat for a 14 hour flight to New Zealand due to your company’s garbage booking site.
Trip.com 回复2026-09-23
Dear Kevin Newmiller,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
I dont like tec, I wish that I could do all this with a person on the phone like old times.
Trip.com 回复2026-09-23
Dear Caner,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ariana
Trip.com
I was unaware that only so many seats were allocated to Trip.com on a flight and consequently I have not been book a seat next to my sister on the flight out to Kuala Lumpur from Heathrow. She needs leg room on an aisle seat but i have had to book the row behind and a window seat which I am very apprehensive about.
Trip.com 回复2026-09-23
Dear Jeanette Wilson,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
request for airfare refund because i was not able to fly due to severe sickness was very difficult. phone calls from customer service are received in the middle of the night. or if you fail to answer because you are in the toilet or preoccupied with something else, they would assume that you are no longer interested with your refund request. or if you fail for a day to see the trip.com portal online for some instructions they would assume you are no longer interested to such refund request.
Trip.com 回复2026-09-23
Dear neil,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Madeline
Trip.com
Dear Tito Melcop,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
I do not like when I am checking on the flight booking for preview before booking
I do not like when I am checking on the pricing it keep on changing unnecessarily when I flip to get the date and timing right for my trip. Very frustrating.
Trip.com 回复2026-09-23
Dear GEOK LAN CHEE,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be aware that flight ticket prices are subject to change due to various factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors can fluctuate beyond our control.
We hope you can find deals that match your travel needs.
Best Regards,
Avery
Trip.com
No growth level since I have been flying the world with you guys
Trip.com 回复2026-09-23
Dear Azode Uche Calistus,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
It won’t let me check in with the reference and ticket number provided
Trip.com 回复2026-09-22
Dear Sophie Rose,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Angelina
Trip.com
Took too long to get to your site through skyscanner then went to trip.com was a little quicker
Trip.com 回复2026-09-22
Dear Greg Parkes,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
Dear BT,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Dear VANNAPORN APIRUKKUNAWONG,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Booking.com
Gotogate
Kiwi.com
mytrip.com
Agoda
FlightNetwork.com
lastminute.com
eDreams