Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
The guide basically only spoke Chinese, gave long explanations in Chinese and said three words in English. In addition, he never told us there was a coral reef by the beach, we only found out towards the end thanks to a lifeguard at the beach.
Trip.com 回复2026-09-16
Hi customer, thanks for your feedback, and we're sorry for any inconvenience you may have encountered. It is not the service we expect you to receive. Please share the detailed concern, passenger/guest name, reserved email, and booking number, if any, at [email protected] so we can investigate further. Thank you.
i am first time booking this side but ticket is not get.
Trip.com 回复2026-09-15
Dear PRABHAT KUMAR,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
Trip.com
Dear Onno,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Hi CAROL RABUATOKA,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Madeline
Trip.com
Disappointed that it is taking over 10 days to refund a booking whilst I know it was my error I rebooked the flight within 4 minutes of you confirming my cancellation refund by the 26th September 🙁
Trip.com 回复2026-09-14
Dear Heather,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
I paid for flight insurance and was still asked to pay extra for new tickets when airline delayed my flight
Trip.com 回复2026-09-13
Dear PEGGY,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Avery
Trip.com
I rarely book hotels from your end as you pricess on trivago is much cheaper although I have no account with them, also booking are offering me much cheaper prices
I’m traveling to Positano, almafi on 9-12 pls offer me some good prices as I already booked time from booking same hotel 250 dhs less
Thanks
Trip.com 回复2026-09-13
Dear Al Samman Mais,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
Dear Avinash,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
Twice I’ve tried to buy an extra bag on my Batic Air flight a d both times trip.com took my money then told me it could t be done. I was unable to book the bag with Batik air online. No idea why. They wouldn’t take payment. Disappointed. If you can’t handle making a reservation don’t offer it. That’s your job.
Trip.com 回复2026-09-12
Dear LEBERE PAUL,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ariana
Trip.com
It was surprisingly difficult to get an answer to a simple question: can I add an extra bed?
The automated support kept me in a loop without a clear answer or an easy path to human support. In the age of AI, automation should reduce customer effort, not add to it.
There’s a real opportunity here to use AI to solve simple issues quickly and hand over to a person when it can’t.
Trip.com 回复2026-09-12
Dear Customer,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Layla
Trip.com
Please set a way to inform booking people as to when refunds have reached the payment provider/bank
Trip.com 回复2026-09-12
Dear JANE JORDAN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Angelina
Trip.com
Dear Ogeh Bles,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaitlyn
Trip.com
Why do you charge me more when pay with credit card?
Trip.com 回复2026-09-11
Dear Booncherd tungketmukda,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Layla
Trip.com
I had trouble connecting to the website to book my flight.It may have been on the day that airport IT security were hacked. So no fault of trustpilot.
Trip.com 回复2026-09-11
Dear Claudia Newton,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ariana
Trip.com
You take to much money for cancellations or changes that’s the biggest problem
Trip.com 回复2026-09-11
Dear SARAH BESBAS,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
Booking and paying is simple however the app is terrible don’t even bother with it. Constantly logs you out and loses the trip that you are on.
Trip.com 回复2026-09-11
Dear Ash,
Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us.
Best regards,
Morgan
Trip.com
The tickets were sold out several times while i was booking so i had to pay higher price in the end :(
Trip.com 回复2026-09-10
Dear MOHAMMED AL ISMAIL,
Thank you so much for your comment. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day.
Best Regards,
Skylar
Trip.com
Hi SOE PAING,
We greatly appreciate the time you took to leave such a positive review and share your experience with our customer support. Rest assured, we are committed to consistently providing the best customer experience to all our customers. Your valuable feedback serves as a strong motivator for us to continuously improve and exceed customer expectations. We eagerly anticipate our next trip with you. Thank you for choosing us, and have a fantastic day.
Best regards,
Angelina
Trip.com
It is not possible to book a transfer to or from the railway station.
Trip.com 回复2026-09-10
Dear SERGEI KHRENOV,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Kaitlyn
Trip.com
Had difficulties with making payment and lost the tickets. Eventually had to pay £500 more :(
Trip.com 回复2026-09-10
Dear customer,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Victoria
Trip.com
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