Trip.com

not bad nor the best

i bought fight ticket many ads. not good search engine. expensive

I’m very disappointed with my…

I’m very disappointed with my experience on Trip.com. While searching for flights, the price shown was reasonable, but when I tried to book, it suddenly said the flight was sold out. After searching again, the price had increased significantly. It feels frustrating and misleading when prices change so quickly during the booking process. I understand that flight prices can change, but repeatedly showing a lower price and then saying it is sold out before offering a much higher price makes the booking experience very unpleasant. I hope Trip.com can improve its price transparency and make the booking process more reliable.

Why is there this charge after I paid…

Why is there this charge after I paid for the hotel room? Should have included in room price. Not acceptable! My booking no : 1578945836380645. Please remove this charge.

Prices were higher compared to global…

Prices were higher compared to global websites. I trusted trip.com with an hope that the flight ticket is cheap but turns out that goibibo.com was offering nearly 400 Dhs less that trip.com Felt very regretted after booking.

It’s very frustrating

It’s very frustrating It took me 4 times to accomplish this booking

Ticket booking is good, but meal selection wrong

Ticket booking is good, but Asian visitable meal selected. I requested to crew to change normal but he refused. I requested to change my meal as normal chicken or beef meal my next return flight on 5 sep 2026.

I could use America Express to pay

I could not use America Express to pay. This is not acceptable. First and last time I use this portal to book.

I have never given a bad review on an…

I have never given a bad review on an any site but have to on this site. We had three of our flights in Indonesia canceled by the site. We were fine when we left home in Canada 3 weeks ago, but then had 3 of our flights within Indonesia canceled at the last minute, we were already on vacation when these flights got cancelled but trip.com cancelled our flights. And then what made it worse but we realized the flights themselves we still operating but the site cancelled our tickets and rebooked us onto to earlier flights which made us miss a variety of our planned tours.

Zamira Z德国 · 写过 1 条评价 · 体验于 2026-08-15 · 发表于 2026-08-15

Ctrip and Trip.com

I am a user of Ctrip and Trip.com, and I have already reached Diamond+ level. About 6–8 months ago, I booked a hotel, and after a while, Ctrip sent me an email saying that there was a chargeback. In total, this involved about 6–8 orders. I told them that I did not make any chargeback and provided them with proof — screenshots of online chat confirmation from my bank stating that no chargeback was made. After some time, they insisted that they hadn't received the money. So I sent them email confirmation from the bank again, which clearly showed that there was no chargeback — only the charges for the hotel bookings. Now, because of this, they have blocked my bonuses, and I also cannot book any flight tickets on Trip.com. Additionally, I am not receiving any rewards for the reviews, which I post quite often. I have spent more than $50,000 with this company, and this is how they treat their loyal customers.

We waited two hours to enter

We waited two hours to enter, the scheduled hour was at 10am and it began at 12pm. As it was summer, the heat and the sun did not help at all. The guide was great, but they assigned her two groups and it began to be chaotic as soon as we started. It was supposed to last 1 hour and a half, but just for the first building we spent 30 min. We had to leave. Would not recommend at all, which is a pity as Shinny (the guide) was so nice.

The price changes before payment is…

The price changes before payment is completed; fees are added at the last minute.

Checkout is not straightforward

TAKE TOO MUCH TIME TO GET ITENARY

It´s difficult or impossible to remove…

It´s difficult or impossible to remove stopover from one flight and not from other flights in the multicity booking

Price was changed too quick

Price was changed too quick, resulted in more time spent for redoing. Made me too nervous and mentally exhausted.Not impressed.

윤소현韩国 · 写过 10 条评价 · 体验于 2026-08-09 · 发表于 2026-08-09

The Exact Refund I Questioned Was Simply Deposited

I am adding this update with specific dates to make the timeline clear. On August 6, I contacted Trip.com regarding the cancellation and refund of my flight tickets and raised concerns about how the process was being handled. When I initially requested the cancellation, Trip.com indicated that they would communicate with the airline on my behalf and look into the matter. I also asked what cancellation penalties and other fees would be deducted. However, as of August 9, I still have not received a clear answer to these questions. Most importantly, before confirming the cancellation, I repeatedly asked how much I could expect to receive as a refund. Each time, I was told that even an estimated refund amount could not be provided because confirmation from the airline was required first. However, immediately after I confirmed the cancellation on August 6, I received an email stating: “Estimated refund amount: KRW 304,400.” This was exactly the issue I questioned. If even an estimated amount could not be provided without confirmation from the airline, how was the system able to generate a specific estimated refund amount of KRW 304,400 immediately after I confirmed the cancellation? I raised this issue and asked Trip.com for an explanation. Trip.com then publicly responded to my Trustpilot review, stating: “Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously.” Based on this response, I expected Trip.com to properly investigate the issue I had raised and contact me directly with an explanation. However, on August 7, without any further explanation or direct communication, KRW 304,400 was simply deposited into my account. What makes this even more difficult to understand is that this is exactly the same amount as the “estimated refund amount” of KRW 304,400 that was provided immediately after I submitted the cancellation request. This is the very issue I had been questioning from the beginning. Trip.com publicly stated that they would “check it further and reach out to me directly.” Yet instead of receiving an explanation, the exact estimated refund amount I had questioned was simply deposited into my account. How am I supposed to understand this? I was not simply asking Trip.com to process my refund as quickly as possible. I wanted an explanation as to why I was repeatedly told that even an estimated refund amount could not be provided before cancellation, yet a specific amount became available immediately after I confirmed an irreversible cancellation. Since I specifically raised this concern, I expected Trip.com to investigate it and explain what had happened. Most importantly, Trip.com gave me the impression that they would assist me from the customer’s perspective, look into the matter further, and contact me directly. That is why I waited for their communication and explanation. However, as of August 9, I still have not received the direct communication or explanation that Trip.com publicly stated they would provide. The only thing I received was the KRW 304,400 refund deposited on August 7. I am extremely disappointed with the way this has been handled. If Trip.com publicly states that they will “check it further and reach out directly,” I believe they should at least explain what they investigated and what they found, rather than simply depositing the estimated refund amount without any explanation. As of August 9, I am still waiting for Trip.com to contact me directly, as they stated they would in their response to my review, and provide a clear explanation regarding the concerns I raised.

Mrs Jane Moyle英国 · 写过 27 条评价 · 已认证 · 体验于 2026-08-05 · 发表于 2026-08-09

A nightmare journey

My friend and I were going to London on Wednesday for an important consultant's appointment in a hospital at 6:30 p.m. We were travelling from Cheltenham and due to catch the 1503 train to London .it did not arrive . There were no loudspeaker announcements, and an express train arrived at about 15.05. We assumed this was the London train arriving late, and only when the doors were closed were we told we were travelling to Bristol! No announcements had been made at all As to where this train was going . Great consternation was expressed by us both as we realised we would be late for this important appointment., we arrived at Bristol Parkway with my friend who had just had a new knee three weeks beforehand and was finding it very difficult to walk. We crossed the track and boarded a subsequent train for London to our relief. We arrived at Bristol Parkway and had to cross over the bridge. My friend had just had a new knee only three weeks beforehand, and she should not have been walking so far. I too have heart trouble, which was why I was going to the consultant. I might add we are 79 and 83 years of age. So after waiting another 20 minutes on the Bristol Parkway platform, we eventually caught a London train. All was well, and there we eventually set off. We're still very late. Imagine our horror when, as we approached Reading, we were told that this train had to stop and we had to get out and get on yet another train to London!Fortunately, we met a GWR official on the train, a Mr. Douglas Rimmer, who turned out to be the finance director of GWR. He saw our distress and worry over missing the variant, and did all he could to try to lead us to find a quick taxi. We shall be forever grateful to that gentleman for his help. We were fortunate enough to get a taxi quickly in Pared Street, which got us to the hospital late, but the journey was just terrible. I'm afraid I can only give you two stars for it.

Misinformation on the booking lead me…

Misinformation on the booking lead me to cancel my flight losing £200 due to seats and now the flight is more expensive if I want to rebook, even when trying to amend my booking the payment failed and the price was going up, very unfortunate as I am a regular trip user

I spent a lot of money on trip and get…

I spent a lot of money on trip and get no rewards,your trip coin award is laughable, spend £1000 on a flight and get 40p reward!!

not bad its good