Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
以上内容由商家自行提供，未经平台核实。Trip.com（trip.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 972 条用户评价，属于旅游度假分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕使用体验、价格。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。cancellation or change police is very bad . and fee is very high.
Dear MASUD AHMED, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Evelyn Trip.com
need priority human support so many issues
Dear MADHUSMITA MALIK, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Alexandra Trip.com
Dear TUPAS/VICTOR, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Kaylee Trip.com
Cannot get hold of my outbound flight tickets
Dear Mrs Wilkinson, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Morgan Trip.com
Dear ANNELIESE GAPARA, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Layla Trip.com
My flight for whatever reason was rescheduled, so my connected flights became disconnected, making them impossible to use. Therefore I applied for a flight change. Later an involuntary refund. After applying for an involuntary refund or a flight change, I had to wait many hours for my request to be processed. They were all unsucessful? WHY!!!? The flight change was not my fault! When I applied for a refund (voluntary) by accident, it imediatelly went through and I couldn't cancel the application. I got a refund of 0.74 EUR out of 130 EUR initialy paid amount. I should at least get back all the taxes I paid for my flight, but no... only 0.74 EUR. My thoughts - This website is a scam and should be avoided at all costs.
Dear Kārlis Asaris, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Emilia Trip.com
I paid for the front seat but ticket issued with different seat No
Dear KIM TRAN, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Avery Trip.com
Not simple to book airport transfers as defaults to the final flight not the first
Dear customer, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Emilia Trip.com
I am disappointed with my experience regarding a booking made through Trip.com for The Song Premium Apartment – Anh Khoa Homestay in Vung Tau, Vietnam. On 20 July 2026, I booked a room through the Trip.com platform. My booking was accepted immediately, full payment was successfully processed, and I received a booking confirmation. Based on this confirmation, I reasonably believed that a binding accommodation booking had been established. However, only a few hours later, I received both an email and a message from the hotel asking me to cancel the reservation myself because the hotel was "not yet open for sales." I find this explanation unreasonable. If the hotel was not open for bookings, the rooms should not have been listed for sale on Trip.com in the first place. The hotel accepted my reservation, processed my payment, and confirmed the booking before asking me to cancel it myself instead of taking responsibility for the cancellation. This caused unnecessary inconvenience, wasted my time, and created uncertainty about my travel plans. It also exposed me to the risk of having to book alternative accommodation at a higher price. As a consumer, I expect that once a booking has been confirmed and payment has been accepted, the accommodation provider will either honor the reservation or take full responsibility for cancelling it. I hope Trip.com investigates this matter and ensures that accommodation providers accurately manage their room availability and honor confirmed bookings. Practices like this undermine consumer confidence and negatively affect the reputation of both the booking platform and the tourism industry. I have retained supporting evidence, including the booking confirmation, proof of payment, and the hotel's emails and messages requesting that I cancel the reservation.
Dear Quoc-Minh Nguyen, Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us. Best regards, Angelina Trip.com
Bad communication . They were unable to change my flight although I paid for flexible.
Dear Maria Panselinou, Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern. Best regards, Emilia Trip.com
I book the airport transfer, the guys are not waiting and the when he appear, he can say that he has been waiting for me. I reach 1 hour earlier and did not see my names, he was clearly late and still claim that he was early, i was one hour ahead of scheduled time.
Dear Jason lim, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Layla Trip.com
The booking process was more complicated and ask multiple times to purchase additional services. The discount offered was also limited.
Dear Napasson Phaokem, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Victoria Trip.com
Journey of 2 parts. First half slightly late but OK. Second part cancelled at last minute. One and a half hour wait for next train. Decided on taxi instead £67 !! Applied for refund but refused as part of journey completed.
Dear Mr Hogwood, Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern. Best regards, Skylar Trip.com
Dear Cristian Ghioc, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Evelyn Trip.com
Dear MAIMOONA ZAHEER AHMED, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ellie Trip.com
I paid for checked bags when booking but these have not been reflected on the issued tickets. The online bot tells me that this will be updated, but cannot give me a timescale for this to be done. This is unconvincing. I would have been better to have booked direct with the Airline
Dear Edward Barton, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ariana Trip.com
The name on the ticket is mentioned incorrectly, which we have already noted is not reflected in the actual tickets.
Dear ANJANA SATHEESH, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Alexandra Trip.com
It is ok in general, but had to uncheck for saving my credit card data and still got asked 2 more times for it.
Dear M., We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter. Best regards, Morgan Trip.com
There was a issue processing my card and was unable to choose the same route on the 20th (which would have been preferable). The card is fine. After trying repeatedly I was told the light was sold out (but the same itinerary was offered at a increase through another provider). Eventually used another card and managed to secure this trip. It's usually been a lot less stressful booking flights.
Dear Jamie, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Avery Trip.com
I am writing to lodge a formal complaint regarding my recent booking experience with Trip.com. I fully understand that your customer service representatives have explained the airline’s policy and that a voucher has already been issued by Vueling. My complaint is therefore not about the existence of the voucher itself, but about how the fare conditions were presented on Trip.com’s booking platform and the level of support provided afterwards. Firstly, I deliberately selected the fare labelled “0 Cancellation Fee” because I believed it offered the flexibility I needed. However, the crucial condition that any refund would only be provided as an airline voucher, rather than a refund to the original payment method, was only available by opening the detailed fare rules. This important restriction was not clearly displayed alongside the fare option itself. As an ordinary consumer, I believe the presentation is misleading. A reasonable customer could easily understand “0 Cancellation Fee” to mean a refundable booking, without realising that the refund would only be issued as an airline voucher. Such a significant limitation should be displayed prominently before purchase, rather than hidden within a separate link. Secondly, when I experienced technical problems using the Vueling voucher, Trip.com repeatedly advised me to contact the airline directly. While I understand the voucher was issued by the airline, my booking, payment and cancellation were all made through Trip.com. As the merchant with whom I entered into the contract, I expected Trip.com to take greater ownership in assisting customers instead of simply redirecting them to the airline. I hope Trip.com will review the way fare conditions are displayed, particularly where major restrictions such as voucher-only refunds apply. Presenting this information more clearly would help customers make informed decisions and avoid unnecessary disputes.
Dear YLuo, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Kaitlyn Trip.com
共 972 条符合条件的评价
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