Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
以上内容由商家自行提供，未经平台核实。Trip.com（trip.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 972 条用户评价，属于旅游度假分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕使用体验、价格。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Hi GRACE ELEFERIA, Thank you very much for your kind review. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us. Best regards, Ella Trip.com
Dear freesurfer, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Ariana Trip.com
Easy to use the app, but sometimes the price change fast
Dear Dolores Watanabe Alvarez, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Morgan Trip.com
put the flights up. didnt give us the option without checkin baggage
Dear Parsons, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Kylie Trip.com
The train was late 20 minutes and no refund
Dear passenger passenger, Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern. Best regards, Kylie Trip.com
Hi Kin, We sincerely appreciate your feedback and the time you took to write this review. Your support means a lot to us. Rest assured, we will continue working diligently to offer intriguing and affordable deals to all our customers. We encourage you to keep using our app as you may find a deal that aligns perfectly with your needs. Once again, thank you and have a fantastic day. Best regards, Victoria Trip.com
Hi DESABAYLA/LIRICA, Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon. Best regards, Alexandra Trip.com
Hi Shamim Electronics, We appreciate your generous review. Our team is committed to ensuring exceptional customer experiences daily. Your feedback serves as a source of motivation for us to maintain our best practices and make necessary improvements where needed. We eagerly await the opportunity to serve you on your next trip and sincerely thank you for choosing us. Wishing you a wonderful day ahead. Best regards, Skylar Trip.com
Great and Easy to use which feedback from friends but too bad do not have any FOC lounge for us to use when aboarding or departaring time. Thanks.
Hi CHONG TENG LIM, Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day. At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs. We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com. Best regards, Natalie Trip.com
Pricing, booking process, and managing are all good
Hi S J PARTINGTON, Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future. Best regards, Avery Trip.com
Hi MAHMOUD YAAKOUB MOHAMED ELSHIE, We appreciate you taking the time to offer your valuable feedback to Trip.com. It is our utmost priority to offer our customers the finest deals and offers available in the market, and we are delighted to know that you find them interesting and affordable. Rest assured, we will persistently work towards enhancing our services and presenting even more competitive deals that cater to our customer's satisfaction. Once again, thank you for choosing us, and have a great day. Best regards, Skylar Trip.com
Honest, helpful
Hi YAO HAI SHI, Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day. Best regards, Victoria Trip.com
Hi MUZAFFAR HUSSAIN, Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future. Best regards, Alexandra Trip.com
Hi YAO ZHI, Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment. Best regards, Natalie Trip.com
The consistency, time management, on time feedback,excellent communication and good customer service
Hi MARCELLINE J NICE KAMBARAA, Thank you so much for taking the time to leave such a wonderful review. Your willingness to share your experience with our customer support means a lot to us. Please know that we are dedicated to consistently providing the best customer experience possible. Your feedback serves as a great motivation for us to continue improving and surpassing our customers' expectations. Once again, we sincerely appreciate your choice in selecting our services, and we hope you have an incredible day. Best regards, Angelina Trip.com
1653717375741143 Charles made a real effort to resolve my issue with a cancelled flight and made sure I could still arrive on time at the destination.
Hi Nina, Thank you for leaving us this review. We truly value your willingness to share your experience with our customer support. Please know that we are committed to providing our customers with the best possible experience. Your feedback is a constant motivation for us to maintain our high standards and exceed customer expectations. Once again, we sincerely appreciate your choice to support us, and we hope you have an amazing and fulfilling day. Best regards, Madeline Trip.com
i mistyped my email in registration and now I'm confused about where to click to get the code sent to the correct email. I also didn't see the button or info about how to choose a vegan meal for my flight.
Dear Beti, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Emilia Trip.com
I have booked my multi city trip with them. I have to change one flight due to family medical emergency (visiting my terminally ill grandmother who wants to meet me and my new born). I am trying to process my change request for last 2 weeks with no result. My change requests through app is denied multiple times without any reason. I contacted airline and they mentioned their is no issue at their end to change or modify my ticket. I have placed 30+ calls some as long as 1.5 hours. Their proposed solution is now to cancel all my flights and rebook which is leaving me with no other option except paying thousands of dollars from my own pocket with limited flight availability. On top of that in these 2 weeks the prices have quadrupled and i am responsible for now the fare difference. The emotional distress of dealing with them is alone enough reason to not use their services. This is the most unethical corporation i have ever come across as they reverted back on solutions they offered. Don't believe them if they offer you any solution on the phone until its in writing.
Dear Sadia Rafique, Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern. Best regards, Ariana Trip.com
I waited on the 9.9 sale and wanted to book ANA airlines and found out the price was not that attractive. Price was above RM3,700 plus . So did not purchase and scout around for almost a month. I opted and purchased 2 tickets using Thai airways when trip.com had another sale on 7.10 with a discount of Rm200. Total 2 tickets under Thai airways they Trip.com was RM6,032. I thought had a great deal but I was wrong. On the 9th October ANA had a sale and the price per ticket was slightly close to RM2400 per person. Conclusion I could have saved approx RM540 per person if I had purchase it later, but I waited and continued to check diligently from 9th September till 6th October but could get good deals.
Dear CHEAN LEANG CHENG, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Madeline Trip.com
when i booked my ticket you indicated 3 bags of 23 kgs each now its 30 kgs only hw can that be. I regret to let you know am not happy can that be corrected before I leave today by day end.
Dear GLADMORE DEYERA, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Morgan Trip.com
共 972 条符合条件的评价
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