Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Hi KOMATSU MASAKI,
We sincerely appreciate the time you've taken to share this amazing review. It brings us great joy to hear about your positive experience with our customer support team. We fully understand the importance of providing exceptional customer service, and we strive to deliver an unparalleled experience to all our customers. Your feedback motivates us to continue our dedication to providing the best services and going above and beyond in exceeding the expectations of our valued customers.
Thank you once again for choosing us, and we wish you a fantastic day filled with happiness and satisfaction.
Best regards,
Avery
Trip.com
Hola COLIN ANGUS MCAULAY,
Apreciamos tus comentarios y nos complace saber que encuentras nuestra aplicación/sitio web conveniente para nuestros clientes. Nuestro equipo se compromete a mantener este nivel de servicio y mejorarlo continuamente para ofrecer aún más ofertas y promociones impresionantes a nuestros valiosos clientes.
Valoramos enormemente tu apoyo continuo y esperamos poder ayudarte en tu próximo viaje con nosotros. Gracias una vez más por elegirnos como tu opción preferida.
Saludos cordiales,
Victoria
Trip.com
Hi KORNG HENGANGKEAPICH,
Thank you so much for your positive review. We are delighted to hear that you had a cheerful experience with us. We are committed to providing the best service possible and we are glad that we were able to meet your expectations. Thank you again for your feedback.
Best regards,
Evelyn
Trip.com
I always find a great selection of travel options on Trip.com, often at better prices than on other platforms.
Trip.com 回复2026-10-13
Hi Orakarn Rienthong,
Thank you for taking the time to share your feedback with us. We truly appreciate the effort you've put into writing a review for Trip.com. Our team is dedicated to providing our customers with the best deals and offers available in the market, and we're delighted to hear that you find them interesting and affordable.
Rest assured, we will continue striving to enhance our services and offer even more competitive deals to ensure the satisfaction of our customers. We encourage you to keep using our app/website, as you might discover a deal that perfectly meets your needs.
Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Natalie
Trip.com
I just experienced just now to book the flight ticket and hotel i just like it cuz convenience and discounted some.
Trip.com 回复2026-10-13
Hi Garcia Ma salve,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Evelyn
Trip.com
Easy to follow , pay in your own currency, everything laid out for you to see and choose
Trip.com 回复2026-10-13
Hi LAMOND HUGH MAXWELL,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Evelyn
Trip.com
Hi Ludy Candare,
Thank you for sharing this positive comment. We are thrilled to learn that you had a seamless booking experience. Our user-friendly application and website strive to offer a wide variety of options to assist you in planning your ideal travel or vacation.
Thanks again for your kind feedback, and we anticipate the opportunity to embark on a delightful journey with you in the near future. Have a wonderful day.
Best regards,
Kylie
Trip.com
Hi TRICIA MAE MARTIN,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated.
I am glad to know that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application and website will also help provide a range of options you can select from to plan your desired travel or vacation.
We look forward to embarking on a beautiful journey with you soon. Have a nice day.
Best regards,
Layla
Trip.com
Bonjour HOON MEOWSONG,
Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients.
Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis.
Cordialement,
Avery
Trip.com
Hi JOHN ERICSON ONG,
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day.
At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs.
We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com.
Best regards,
Layla
Trip.com
At first I wasn't happy because the prices kept on changing then when I finally got one the process was easy. Which is why I gave it 4
Trip.com 回复2026-10-13
Hi VIRGINIA,
Thank you for taking the time to provide us with your valuable feedback. We appreciate your effort in writing a review for us. At Trip.com, we are committed to providing our customers with the best deals and offers in the market, and we are pleased to hear that you find them interesting and affordable.
We will continue to work hard to improve our services and provide even more competitive deals for our customers. We hope that you will continue to use our app/website and find a deal that suits your needs. Thank you once again for choosing Trip.com, and we look forward to serving you in the future.
Best regards,
Alexandra
Trip.com
They seem very efficient and, more importantly, were helpful with a messy password.
Hopefully all will be well for the flight.
Trip.com 回复2026-10-13
Hi Robert,
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day.
At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs.
We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com.
Best regards,
Angelina
Trip.com
Hi Wojciech Tomczak,
Thank you for leaving us your feedback. We are glad to know that our APP/Website provides convenience to our customers, and we are committed to maintaining this level of service while striving to offer even more competitive deals and offers for our valued customers.
We truly appreciate your ongoing support, and we can't wait to serve you on your future journeys with us. Thank you for choosing us.
Best regards,
Elizabeth
Trip.com
Price fluctuation, every time i am booking even some minutes of delay price get change
Trip.com 回复2026-10-13
Hi TAWAB ALI,
We appreciate you taking the time to offer your valuable feedback to Trip.com. It is our utmost priority to offer our customers the finest deals and offers available in the market, and we are delighted to know that you find them interesting and affordable.
Rest assured, we will persistently work towards enhancing our services and presenting even more competitive deals that cater to our customer's satisfaction.
Once again, thank you for choosing us, and have a great day.
Best regards,
Emilia
Trip.com
A very reliable site! The prices not always the cheapest but the differences are worth since having an address to approach to.
I wish the information about countries would be clearer so it will be easier to make itineraries.
Trip.com 回复2026-10-13
Hi Revital B. ,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Skylar
Trip.com
Hi Younes el Haddioui,
Thank you for your lovely review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction is driving us to continuously enhance our services. Your support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Madeline
Trip.com
I can booked faster in my App and there are lot of sales
Trip.com 回复2026-10-13
Hi SYPIEN MARIA,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Ellie
Trip.com
Left Stranded at the Airport Overnight - Appalling Customer Service!
Trip.com customer service completely abandoned me at the airport after my Wizz Air flight from Barcelona to Rome was cancelled, offering zero solutions and total neglect. My flight was cancelled, a situation entirely out of my control. Because the ticket was purchased through Trip.com, the Wizz Air app blocked me from processing a refund or flight change directly, instructing me to handle it through Trip.com. I immediately reached out to Trip.com via chat around 19:35. During the chat, the representative tried to offer alternative flights, but instead of checking flights for the next day (October), they stupidly sent me screenshots of flight options for NOVEMBER! It was obvious that they were doing everything in their power to avoid rebooking me on the next available flight for free. Wasting critical time with such ridiculous errors caused available October flights to sell out. Afterwards, a case manager called me at 20:36, and we stayed on a phone call for 24 minutes. During this entire conversation, I was desperately asking for basic assistance: "This is my first time experiencing this, what is happening? What solutions can you offer me? Are you going to provide accommodation for the night since it's not my fault?" Instead of guiding or helping me, the representative provided ZERO solutions. When I repeatedly asked about hotel accommodation, I received no clear answer. To make matters worse, the agent told me to go find airport/airline officials in person. Since it was late at night and flights were cancelled, there was no staff available. They literally sent me running around an empty airport in Barcelona for nothing. Because of this extreme procrastination and incompetence: The agent dragged out the call so long that all alternative flights for the next day sold out while I was on the phone. Trip.com failed to provide any accommodation or transfer, leaving me stranded to sleep on the airport floor overnight. I was forced to pay out of my own pocket to purchase a brand-new flight ticket for the next day to reach Rome. I demand an official audit and review of my chat logs (starting around 19:35) and the 24-minute call recording with the case manager who called me at 20:36. You will clearly hear me begging for help and receiving total neglect in return.
Trip.com 回复2026-10-12
Dear GK,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Emilia
Trip.com
Avoid trip.com if any chance your plans might change. My father suffered a stroke and can't travel. Trip.com is refusing to process his refund falsely stating that Jetstar needs a hospital stamped Medical Certificate and won't accept the Certificate from his doctor. Jestar can't help because flight is booked by a third party.
Trip.com customer support relies entirely on a scripted automated process with zero human flexibility for a compassionate situation.
Save yourself the stress and book direct.
Edit: To the company reply (another automated response): they did not reach out to assist with this matter. I had to eventually sort it myself through the airline's complaints department. After this review Trip.com asked for proof of relationship on top of it all!!?
Trip.com 回复2026-10-12
Dear Clara Bass,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Victoria
Trip.com
Dear CHEN ZHOU,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
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