Trip.com

Hello Trip.com Customer Service,

Hello Trip.com Customer Service, I was denied boarding by Hainan Airlines for flight HU0491 from Beijing Capital Airport (PEK) to Brussels (BRU) on October 13, 2026. Hainan Airlines issued an official Certificate of Denied Passenger, reference number: 20261013880940263522900214JZ. I would like to request a review of my case and a refund of my ticket. Please clarify the applicable refund conditions and whether any refund is available. I also paid an additional €25 for a refundable service/card, and I would like to request a refund of this amount if I meet its conditions. Please advise me on the next steps. I can provide the official certificate and payment receipts. Thank you.

This very upset

This very upset, as I bought ticket to volaris airline from Tijuana to Monterrey, They stopped me from traveling because I had purchased the ticket from Trip.com, rather than directly from Volaris Airlines.

It's tough to manage seat when we…

It's tough to manage seat when we manage seats option they want cod and we can't get this cod from trip.com

there is no update about the flight

there is no update about the flight status and rerouting

Scaming website,

Booked by error an hotel (wrong date) Realized it right away Called the hotel (f16 geneva) and wrote them, they say they cant cancel anything and i have to pass by the platform. The platform say the hotel is the one making the decision. In the end Im stuck with the booking, and these two entity make money out of me. Never use any of them

Sera Roberts英国 · 写过 3 条评价 · 体验于 2026-10-12 · 发表于 2026-10-13

No communication passed on following cancellation

Flight was cancelled, all other passengers received updates from the airline and free vouchers for taxi's to and from the hotel provided by the airline. We received none of this and had to get this information from other airline customers. There was no way to contact customer service at midnight when this was happening

Tommy澳大利亚 · 写过 1 条评价 · 体验于 2026-10-12 · 发表于 2026-10-13

Poor customer service when things go…

Poor customer service when things go wrong I booked flights through Trip.com and accidentally included my wife's middle name, which does not appear on her passport. At the airport, the Thai Vietjet staff were helpful and removed the middle name so she could travel on our outbound flight. They advised that the return booking also needed correcting. I contacted Trip.com customer support expecting assistance, but was simply told to contact the airline directly. I then struggled to get hold of the airline and had to resolve the problem myself by calling its call centre. The correction cost me an additional 574 Thai baht. I accept that I made a mistake when entering the name. However, what really disappointed me was the lack of practical assistance from Trip.com when I needed help resolving it. I was left chasing the airline myself, despite having booked through Trip.com in the first place. Booking a flight is easy when everything goes smoothly. The real test of a travel booking company is how it treats customers when something goes wrong. Based on this experience, I was very disappointed with Trip.com's customer support and would think twice before booking flights through them again.

Nightmare

Well for starters both trains were delayed by half an hour and an hour we also nearly got on wrong train by been advise by the worker on platform which it set my aniexty off so bad that after 2 day of getting to our destination holiday we didnt even use our train tickets to get back home as my husband had to pay for uber to get us home the day before our train i was that bad and was all triggered from the train situation so as much as I would of loved to enjoy my holiday I wanted to go home the same day

A complain against Trip.com

A complain against Trip.com. Check it. It is crazy to be offered a flight change arriving three days later, three days transit and so three nights accommodation and the necessity of asking a visa. It is the most crazy flight proposal about a cancellation flight. They refuse a refund but they propose this crappy itinerary. Are they become completely mads? To whom it may concern at Trip.com Flight Ticket Refund Department, I am writing to lodge a formal complaint regarding Booking ID xxx (Airline PNR: xxx. The airline (Royal Jordanian) applied a massive Involuntary Schedule Change to my itinerary (JED-AMM-BRU), postponing my flights by three (3) days. This disruption forces me to remain in transit for three days, incurring unjust hotel accommodation expenses and requiring an unplanned entry Visa. According to Royal Jordanian's official refund policy, any involuntary change exceeding 24 hours entitles the passenger to a full refund of the ticket with zero penalties. Your front-line customer support agent has just refused to process an immediate refund during a chat session today, stating that I must wait up to 7 days for a review. This is completely unacceptable and constitutes a breach of passenger rights and consumer law. TAKE NOTICE THAT: I have officially refused the 3-day itinerary change. I will instruct my credit card issuer to initiate an immediate chargeback/dispute procedure against Trip.com for "Services Not Provided". This case is being formally escalated to the Civil Aviation Regulatory Commission (CARC) and the General Authority of Civil Aviation (GACA) due to the airline's disruption and your subsequent failure to provide an immediate involuntary refund. I demand the immediate processing of my full refund back to my original payment method. Sincerely,

Safoora najib英国 · 写过 1 条评价 · 体验于 2026-10-11 · 发表于 2026-10-13

Competitive pricing but useless when something goes wrong.

Competitive pricing but useless when things go wrong. Booked a Turkish airline flight where one of the surnames was misspelled. Contacted trip immediately and was told they would look into it. Advised 5 days later that the name change is not possible and to cancel the ticket and rebook. The booking was non refundable so risked loosing £500. Contacted Turkish airlines directly and the name change was done free of charge within 12 hours!! I don’t think they even bothered contacting Turkish airlines as it was so simple when dealing with them! Total nonsense and very poor customer service.

Dear Trip.com,

Dear Trip.com, You are good but sometime you make things difficult . I wanted to change my single leg flight (Bangkok to delhi) and all together you are charging me 350 GBP but new ticket was 125 GBP . What kind of the service it is and its unjustifies insteam of day just say buy new ticket. Just tell me why anyone will pay 350 GBP if new ticket is 147 GBP . Just please use some basic understanding before charging it .

first time to use and my flight been…

first time to use and my flight been cancelled 😭😭

You can't manage a very simple letter…

You can't manage a very simple letter of a name change without having to cancel the whole transaction

Absolutely don't trust them

Absolutely don't trust them! Customer service is a disgrace and agents lack accountability. For a simple request to change email on booking from their own email, to my personal one so I can manage my booking is apparently moving a mountain. I had to email about 5 agents, emails, live chat no response just automated replies. Getting passed around and having to explain each time is so stupid. Asked to raise a complain but never heard about it. I do not trust this company and would not recommenced at all.

I have a problem in my flights schedule…

I have a problem in my flights schedule and I will need support

Title

Title: Amazing bus company, but Terrible and misleading Trip.com platform! Review: 5 stars to the bus company (King Express) and 1 star to Trip.com. The bus itself was amazing, clean, and very comfortable. The driver was an incredibly kind and professional. Even though it wasn't officially stated in the ticket, he was so nice that he dropped my family off right at Hanoi Airport (Noi Bai), which saved us so much stress! 10/10 for the local crew! However, booking through Trip.com it was a nightmare. The app's interface is terrible and highly misleading. It splits one single bus route into dozens of fake options, confusing users. Because of this, the app gave us a completely wrong, random pin drop for a boarding station on a dark highway in the middle of nowhere. Trip.com support was completely useless and provided no real location maps. If you book here, DOUBLE-CHECK the actual boarding point with the bus company directly, do not trust the Trip.com map!

N. R.德国 · 写过 4 条评价 · 体验于 2026-10-13 · 发表于 2026-10-13

Bad customer service

It was ok to book with them. But later I needed the customer service and that was a nightmare. The chats are just circling around, no email address.. I even registered myseld to get support but all in vain.

Ticket prices change too fast

E-tickets not issued

I received 4 emails after confirming and paying for my flight tickets. But none of the emails attach my e-tickets to me. I spend much time checking in your website. Unfortunately couldn't find any help.

Having issues updating passport info