Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Late departure and arrival. Second time in four days. Complete systemic ineptitude.
Trip.com 回复2026-10-15
Dear passenger passenger,
We appreciate your effort in notifying us about this issue. We sincerely apologize for any inconvenience caused. We will check it further and contact you directly. Your feedback is greatly appreciated, and we are treating it with utmost seriousness. We thank you for your patience and understanding regarding this matter.
Best regards,
Layla
Trip.com
Easy and smooth booking. But not received ticket in mail box in even after 10 hours.
Trip.com 回复2026-10-15
Hi Mohammed sabir,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Morgan
Trip.com
Usually fast and efficient.
Make sure to read the fine print, though, on the terms and conditions of Airfare or hotel stay.
Trip.com 回复2026-10-15
Hi Tony,
Thank you for taking the time to provide us with your valuable feedback. We appreciate your effort in writing a review for us. At Trip.com, we are committed to providing our customers with the best deals and offers in the market, and we are pleased to hear that you find them interesting and affordable.
We will continue to work hard to improve our services and provide even more competitive deals for our customers. We hope that you will continue to use our app/website and find a deal that suits your needs. Thank you once again for choosing Trip.com, and we look forward to serving you in the future.
Best regards,
Elizabeth
Trip.com
I find booking through your platform much easier and more straightforward than navigating official airline websites, particularly Chinese carriers.
However, I wanted to share some feedback regarding the booking process. When using the desktop version of your site, the seat selection option was not available prior to payment. I had to switch to your mobile app, where the seat selection feature appeared correctly. As this is for an upcoming business trip to China, securing my seat in advance is highly important to me. I hope this technical issue on the desktop site can be looked into.
Thanks
Trip.com 回复2026-10-15
Hi Portorchor,
Thank you for the time in leaving this objective review. I appreciate that you shared with us the experience you had with your reservation. We'll make sure your comment will reach the relevant department for improvement. Please know that we are striving every day to provide the best customer experience to our customers. I hope you will continue to bring your business with us—kindly look out for more deals that we can offer through our app and website. Again, thank you, and have a great day!
Best regards,
Mia
Site very easy to navigate and gave all the availabler options to choose from.
Trip.com 回复2026-10-15
Hi SOMERVILLE DEAN BLAKE,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best service possible, and your feedback serves as a great source of encouragement for us.
Thank you again for your lovely review, and we hope you have a great day.
Best regards,
Morgan
Trip.com
Easy to book ticket,but the prices are high,hoping they give some discount to a yearly traveler soon
Trip.com 回复2026-10-15
Hi Jerone Valdoz,
Thank you for taking the time to share your feedback with us. We truly appreciate your effort and dedication in writing this review. Please be assured that we are committed to offering our customers the most exciting and affordable deals available in the market. We encourage you to continue using our app/website, as there may be a deal that perfectly suits your needs.
Once again, thank you for your feedback, and we hope you have a wonderful day.
Best regards,
Elizabeth
Trip.com
All the informations are very clear, except for the fee regarding the cancellation.
Trip.com 回复2026-10-15
Hi Marie Celine Jeanne,
Thank you so much for your feedback. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs.
Again, thank you, and have a great day.
Best regards,
Layla
Trip.com
Hi SHAHADAT HOSSAIN,
Thank you for taking the time to leave such a positive review. We genuinely appreciate you sharing your experience with our customer support.
At our company, we are committed to delivering excellent customer experiences every day. Your feedback motivates us to maintain our best practices and go above and beyond to exceed our customer's expectations.
We are eagerly looking forward to our next trip with you, and we thank you for choosing us. Have a wonderful day.
Best regards,
Ellie
Trip.com
Hi mom,
Thank you for providing your feedback. We're thrilled to hear that you find our APP/Website convenient for our customers. Rest assured, we are committed to maintaining this level of service and striving to offer even more competitive deals and promotions to enhance the experience for our customers.
Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Layla
Trip.com
Hi JASMIN ELIVER,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Emilia
Trip.com
Hi Eamonn,
Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation.
We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day.
Best regards,
Skylar
Trip.com
I booked ticket for my family and it was easy process and better price then airline website
Trip.com 回复2026-10-15
Hi Khuram Rafiq,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Avery
Trip.com
Hi Sonny,
Thank you for taking the time to leave such a positive review. We truly appreciate you sharing your experience with our customer support.
Please be aware that we are dedicated to consistently delivering exceptional customer experiences. Your feedback serves as a strong motivator for us to maintain our best practices and go above and beyond to exceed our customers' expectations.
Again, thank you for choosing us, and we hope you have a wonderful day.
Best regards,
Kaitlyn
Trip.com
I am suing Trip.com headquarter in Singapore and its hotel partner in South Korea through the small claims court. This is easy to do (online) and available for non-residents (tourist). For days Trip.com has lied, misled and refused to look at my evidence (screenshots and video) from their own App in order to avoid any responsibility. Their “customer service” agents are trained to keep the customer waiting and to avoid admitting any wrongdoing. They are using pre-written statements that most of the times don’t even make sense. If asked questions, you will not receive any answers. It’s not possible to communicate with them via Email. This company is arrogant and ignorant beyond belief. Don’t give them your money. And by the way, if you think the positive reviews that show up by “people” who only have ever left one review (and it was all coincidentally for Trip.com) and wrote one simple sentence, is real, then think again.
Trip.com 回复2026-10-14
Dear KC,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Kaylee
Trip.com
Avoid booking with Trip.com! 🚫
For three weeks, I’ve been trying to change my wife’s last name on her flight ticket after our wedding. The airline confirmed it’s a standard, free-of-charge change, yet Trip.com wants $2,280 for a new booking or offers cancellation with no refund.
The same flight currently costs just €750!
After countless calls and emails, I’m still getting nowhere. Absolutely shocking customer service when you actually need help. I expected at least a fair solution. ✈️
In case of a fair agreement I am willing to adjust the rating....
Trip.com 回复2026-10-14
Dear Marc Anriz,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Layla
Trip.com
Dear URS KELLER,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ellie
Trip.com
Stayed at Keepers Court, Croydon back in July. I paid the deposit of £300.00 for any damages. There was NO damage. I tried on many occasions to get a refund and in the end after several weeks of being fobbed off I went to my bank and they took this on for me. The bank has just got a refund on behalf of myself. The apartment was nice. But be very careful ! As a foot note I booked this through Trip.com . But they had nothing to do with the problem I had. It was the actual company that deal with Keepers Court in Croydon.
This is by far the most useless travel website I have ever used for a booking. Charged me for a hotel that had no record of the reservation or payment when I arrived, causing me to pay again. Customer service then unresponsive when I complained of the mistake.
NEVER AGAIN.
Trip.com 回复2026-10-14
Dear Bin Montana,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern.
Best regards,
Victoria
Trip.com
Hello Trip.com Support,
My booking total shown in the app is ₹2,29,554. However, ₹2,39,034.58 was debited from my Visa debit card.
The difference is ₹9,480.58.
Please investigate this discrepancy and provide a detailed breakdown of the amount charged, including any currency conversion or payment processing fees. If the extra amount was charged by Trip.com incorrectly, please arrange a refund.
My booking number is available in my account.
Please resolve this issue as soon as possible.
Trip.com 回复2026-10-14
Dear SAMSON DHINAKARAN/BENITA DAFF,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
I'm typing the correct phone number to verify but don't work
Trip.com 回复2026-10-14
Dear CARLA,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaitlyn
Trip.com
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