Trip.com

When I booked an Emirates flight from…

When I booked an Emirates flight from Chicago to Ahmedabad. It was showing 2 checking baggage and now it’s showing 2 from Chicago to Dubai and from Dubai to Ahmedabad only 1.

Flight tickets change

I have flight tickets booked with trip.com with my return flight being a connecting flight back from riyadh, due to recent conflict in the middle east i have requested to changed this to a different airport which I beleive is safer. I have been making this request over the last 3 days and my request is being rejected that this can not be done for free, i also mentioned that I am willing to pay and the agents mentioned to my twice that they will put that request in and get back, all I got back was a request cancellation email. I should be able to change my flight due to recent safety concerns however trip.com seems to ignore my request and not accommodate this weather it is voluntary or involuntary. From this experience it seems that trip.com is not taking their customer as safety concerns seriously and not willing to be supportive. I am now stuck with the same flights and no one is willing to support on getting safer flight changes, please give it good think before you take out flight tickets with them as they dont seem to listen or be accommodating.

Abbie Low马来西亚 · 写过 1 条评价 · 体验于 2026-09-30 · 发表于 2026-10-15

Warning : Don't book your Ryanair ticket tru Trip.com

I am extremely disappointed with Trip.com's handling of our Ryanair flight booking from Zadar, Croatia, to Budapest, Hungary, in September 2026. We booked two tickets through Trip.com. Before departure, we attempted to check in online, but Ryanair could not locate our booking using the information provided. We immediately contacted Trip.com's customer service for assistance. Shockingly, their own representative admitted in writing: "I have tried also and cant manage the booking either" Instead of resolving the problem, the representative suggested that certain matters might need to be handled at the airport counter, without clearly warning us about the expensive check-in charges. At the airport, Ryanair charged us €110 (€55 per passenger) because we had not checked in online! We immediately contacted Trip.com again and were advised to proceed with payment to avoid missing our flight. Despite submitting the receipt, chat screenshots and numerous follow-up emails, Trip.com repeatedly refused reimbursement, insisting that the airline's check-in terms and conditions had already been communicated. THIS COMPLETELY MISSES THE POINT! We did not ignore the online check-in requirement. WE TRIED TO CHECK IN, COULD NOT ACCESS OUR BOOKING, AND SOUGHT HELP FROM TRIP.COM BEFORE DEPARTURE! Even their own representative couldn't manage the booking! After escalating the complaint with documented evidence, Trip.com maintained its rejection without specifically explaining why its representative couldn't access our booking or provide an effective solution. I respect airlines' terms and conditions, but I also believe travel booking platforms should take responsibility for providing accurate and effective customer assistance. My advice to fellow travellers: If you book Ryanair through a third-party platform, make sure you receive the correct airline booking reference, verify that you can access your reservation, and complete online check-in well before departure. Ryanair may charge substantial fees for airport check-in. I am sharing this experience not simply because of the €110, but to alert other travellers to these charges and the difficulties they may face when seeking help. Travellers deserve transparency, competent customer service and fair treatment.

went to book our flights payment timed…

went to book our flights payment timed out, then they cancelled and jacked the same flights up 300 dollars per ticket. SCAM DO NOT USE - NO CALL NUMBER DO NOT USE

Terrible website

AVOID THIS COMPANY

AVOID THIS COMPANY! My friend booked us return flights to Malaga, flying there with Ryanair and returning with Easyjet. Our Easyjet flight was cancelled during the flight chaos, and we were entitled to compensation which has been paid by Easyjet however they pay back to this company, and we have to contact them. They received 279.97 euros from Easyjet on the 1st October, and are returning £19.80 only (our seat money). I have never heard of them before. You cannot speak with anybody its all BOTS.... I am reporting them. An absolute scam

I am taking Trip.com to court

Highly arrogant and ignorant company with many tricks up their sleeves. I am now suing them in court in Singapore, where their headquarters is located—a process that can be done online, even by non-residents. Their "customer service" agents seem trained to stall, sending pre-written statements that make no sense most of the time. To cover the damage caused, they initially offered me 2 EUR, then 12 EUR, 50 EUR, and now 100 EUR. I have not accepted any of these offers. The actual damages are significantly higher, but these rising offers show exactly how they operate—their real goal was to give me nothing from the start. Throughout this entire process, my evidence (screenshots and video recordings) was ignored, and my questions went unanswered, all to avoid taking responsibility for a fraudulent listing designed to collect commissions on non-existent products and services. Never again will I use Trip.com. If you wonder why they have so many positive reviews, look closely: a majority are single-sentence praises from "users" (or AI) who have only ever posted one review. This isn't surprising at all. In July 2026, China's SAMR fined Trip.com Group approximately 5.18 to 5.2 billion yuan (roughly $765 to $770 million) for antitrust violations after abusing its dominant position in the online hotel-booking market through algorithms, platform rules, and technical tools. This company is completely untrustworthy.

Your website is not clear

They took 14 euro international…

They took 14 euro international transaction fee

Too many options for upselling and…

Too many options for upselling and bringing ticket cost up to over inflated pricing

NEVER MAKE A MISTAKE IF BOOKING WITH…

NEVER MAKE A MISTAKE OF BOOKING WITH trip.com, they ar the biggest scammers, they have cancelled our connection flight from Rome to Jeddah and are not at all willing to accommodate in any possible way and keep asking us for more and more money. We have a connection flight from Copenhagen -Rome- Jeddah and they are refusing to help in snue aya and telling us to take the flight from Copenhagen to Rome and later either take a flight with 22 hours layover in Milan however without any hotel or anything ( telling us to stay on airport for 22 hrs ) or should find on our own what we have to do from Rome . They told us clearly that we have other options we can see other options with diff airlines but our policy is not to compensate We have hotel booking - return tickets and all that’s going to waste and we Travelling with small kids as well SO PLEASE PLEASE SAVE YOURSELF FROM BOOKING FROM trip.com

I purchased a combined flight ticket…

I purchased a combined flight ticket for the following routes: Saigon → Phu Quoc Phu Quoc → BKK The ticket was purchased with checked baggage included for both flights. However, after the tickets were issued, I noticed that the ticket only included checked baggage for the Saigon → Phu Quoc flight. The Phu Quoc → BKK flight does not include checked baggage. I purchased the ticket on Monday and even today, the exact same flights are still available for purchase with checked baggage included on BOTH flights, and cheaper on your page. Both flights are operated by the same airline. I am very disappointed with this experience and would not recommend using your service

custumer service is outside of US and…

custumer service is outside of US and their english is hard to understand and 9 out of 10 they don't know the answers and cut out

The trip times changed 2 times

The trip times changed 2 times, and when they call they don’t speak english very well.

No personnel contacts possible

I have an issue with a flight ticket and wanting to have it resolved, but only a robot is my contact with some stupid standard answers. Sorry- thats not acceptable if the issue sits with Trip.com.

Prices are getting more expensive

Prices are getting more expensive. Booking the seats and luggage cost more than airline website

i thought i had booked 2 seats but only…

i thought i had booked 2 seats but only one registered and trying to book another seat has proved impossible. i am told that i have to wait until checl -in, just 12 hours before the flight to check in and that i cannot deal with Jetstar for confirmation or seat until then.

Extra

I didn't notice the extra payment for the bag

Platform is confusing

Haven’t got discount as per promotional…

Haven’t got discount as per promotional offer on ticket