Trip.com

I received my itinerary in good time…Good times with trip.com

I received my itinerary in good time with no hidden costs

Straightforward

It Take times for first user to…

It Take times for first user to understand "include baggage or not".

sara ahmad英国 · 写过 1 条评价 · 体验于 2026-10-17 · 发表于 2026-10-17

My infant’s name was issued wrong by…

My infant’s name was issued wrong by the airlines and when I contacted trip.com they were very helpful. Jack the manager understood the urgency of the matter and made sure that he resolve it as soon as possible and even though a new ticekt had to be issued, I was reimbursed the money! In Summary, it has been great working with the team.

My Travel go-to On the road!

I have been using trip.com since 2024 and been happy with all the bookings and suggestions and ratings for the accommodation I have booked because of the information supplied to assist me. I have even suggested it to friends that didn't know about it. Not only accommodation and flights but I have also used in Asia for trains too.

Not provided installment credits card

How come big app not provide credit card for installment Bye

Didn’t notice the student flight

Didn’t notice the student flight at all when making a booking . Had to cancel coz we cant amend to adult fare

Why in USD when im in a different…

Why in USD when im in a different domain?

Awful through and through

Every step of the way has been a nightmare and I haven't even taken the flight yet.

cannot select seats when on trip.com I…

cannot select seats when on trip.com I paid to select seats.

It’s one off them if I could off given…

It’s one off them if I could off given 0 I would Terrible ruined my trips as these are third party group and any changes or cancellations flights hotels a nightmare cost me money for their changes and all they do is blame other parties whilst costing you money and time and stress I going to deal direct with airplane etc as they will sort things out and not stress you on holiday and cost you money Their trying to do to many things ,so be warned if a problem arises they will not help much unless. You part with more money In whole completely ruined my 30 day trip would actually put you off ever going away as it more stressful when your return flight cancelled and they were blame airline asking me to purchase again TERRIBLE

Giovanna Kecot Ribeiro印度尼西亚 · 写过 1 条评价 · 体验于 2026-10-13 · 发表于 2026-10-16

Stranded in Jakarta due to Trip.com negligence - Severe service failure!

I am facing severe financial and emotional distress due to Trip.com's broken system and terrible support. On the night of October 13th, the airline made an involuntary change to my flight, ruining my connection to Hanoi. I acted immediately as a responsible passenger: I used the Trip.com app to submit TWO separate rescheduling requests with different date options long before the 5:15 AM departure. While I slept, Trip.com’s system wrongfully cancelled both of my valid requests. When I woke up, instead of helping me fix their system error, Trip.com support refused to assist, claiming my flight time had passed—even though they were the ones who cancelled my timely requests! I spent TWO FULL DAYS locked in a budget hotel room in Jakarta, missing my vacation, making dozens of phone calls, opening emergency chats, and getting absolutely no solution. I had to travel over 26 km to the airport on my own to force the airline to manually reschedule my flight to October 18th. Trip.com is now trying to dodge responsibility, claiming they cannot guarantee reimbursement for my extra hotel, food, and transport costs. This is entirely an agency failure. Trip.com's system broke and their support failed me for 48 hours. I demand that a senior manager contacts me immediately via WhatsApp at +55 17 98227-2425 or email to compensate me for all my financial losses and damaged vacation days. Booking Ref: 1367844838431616.

I didn't have any large luggage—just…

I didn't have any large luggage—just one bag—but they weighed it, deemed it 1 kg over the limit, and demanded 50 euros for that 1 kg.I am so dissapointed from Pegasus airlanies .

Jacob澳大利亚 · 写过 2 条评价 · 体验于 2026-10-15 · 发表于 2026-10-16

Never here booking again. Zero grace on mistakes.

I will never use this service again. I was trying to book a flight several weeks in advance but accidentally booked one departing in two days. Within minutes, I realised my mistake and tried to reschedule it for the date I had originally intended. The rescheduling fee alone cost as much as the tickets. Changing the booking would have cost more than buying new tickets for the correct date. Customer service said they would open a case and escalate it to the airline on my behalf. They then talked me into a “voluntary cancellation” because, under these “special cancellation circumstances,” it had to be done within two hours to qualify. I completed it within an hour and a half. Now that I’m following up, they’re citing the regular cancellation policy because I completed a voluntary cancellation. The very cancellation they told me to make to qualify for special consideration. Lol. Smoke and mirrors. Who would have thought I was being manipulated? They also forced me to buy the replacement tickets through them to be eligible for the “special circumstances refund request.” This replacement booking was for my originally intended travel date, three weeks away. It was the same flight with the same airline at the same departure time, just on the correct date. It cost $50 more and included 5 kg less baggage. How does a flight three weeks away cost more than the same flight departing in two days? A higher price for the imminent departure would at least have helped flag that I was booking the wrong date. The refund was just $50 (+$30 for extra baggage i got) out of the original $300. After paying for the cancelled flight and buying the replacement tickets on top, I’m now close to $600 out of pocket for what should have been a simple reschedule. That $50 refund was effectively swallowed by the extra $50 you charged for the replacement. You jacked up the price of the second booking and wiped out the refund. Your manipulative booking process contributed to the mistake. Pages kept refreshing during ticket comparisons and checkout. Meanwhile, pop-ups warned about possible price changes or tickets selling out if I didn’t book quickly. This creates unnecessary stress and pressure to rush. It is blatant manipulation. You site is the worst out of all I was using, I will pay extra next time as to not be abused by your site. You do not clearly display dates throughout the booking process. On the checkout page, the date is extremely small. You know how confusing and disorienting it can be to compare flights across multiple providers and tabs. I just happened to be on the wrong tab. If the fee had been reasonable, perhaps $25 or even $50, I could have understood. Whatever, you’re a corporation making money. But nearly doubling the cost of a booking over a small oversight is entirely abusive. You incurred no cost that justified this and still made money on both bookings. You forced me to make the replacement booking through you to qualify for the refund request. Then you made more money on that flight while giving me 5 kg less baggage and charging me $50 more. Even though I had found bookings cheaper by $50 to $100 for the same replacement flight. Same time, same day, same airline. You also charge $70 per ticket for cancellation or rebooking eligibility when initially checking out. Paying that upfront would barely offset the cost of a future mistake when your change fee is only $30 to $50 more per ticket. WHY DO YOU CHARGE SO MUCH FOR A RESCHEDULE WHEN I’M THE ONE PRESSING ALL THE BUTTONS Charge more. Provide less. Make us do all the work, then charge us again when we need to do more of it. You make money out of misfortune. Zero grace for a simple mistake. ZERO REGARD FOR CUSTOMER SERVICE. Disgusting. A ridiculous, expensive waste of time. I will never book with you again.

Saad Yousef加拿大 · 写过 1 条评价 · 体验于 2026-10-15 · 发表于 2026-10-16

Taking advantage of customers

Taking advantage of customers more than once when I book a flight and am about to check out. The price will go up, and they will ask you to pay more

Tariq Mahmood英国 · 写过 3 条评价 · 体验于 2026-10-14 · 发表于 2026-10-16

First Time very bad experience

Trip.com sold my wife and me a 2-leg ticket from London to Jeddah with two separate PNR for Wizz Air and easyJet airline). Now that a schedule change has broken the connection, Trip.com is refusing to honor their Connection Guarantee. They are trying to force a refund on us so they don't have to pay to rebook us on a valid route. As a Gold Member, this is a complete scam. I bought a package in good faith 3 months ago. I demand that Trip.com's escalations team honors their guarantee and rebooks us immediately!

Joan O'Regan英国 · 写过 3 条评价 · 体验于 2026-10-16 · 发表于 2026-10-16

Booking train tickets

Booking train tickets from London to New Milton was issued tickets for London to Deal. Customer support for uk train travel not supported. Destination cannot be changed. Feel ripped off

Very easily and very quickly the best…

Very easily and very quickly the best way to buy the ticket

SOA阿拉伯联合酋长国 · 写过 2 条评价 · 体验于 2026-10-16 · 发表于 2026-10-16

My flight has been cancelled

My flight has been cancelled. I try to modify my flight since 60 hours and they always tell me they will call me back but they don’t do it. Now my I am stuck in hotel paying for extra nights because they don’t modify my ticket. Be aware that they put a fake number to the airline company, like this you cannot modify yourself your ticket directly with the company. Don’t trust trip.com

Anastasiya Ould abdesselam沙特阿拉伯 · 写过 1 条评价 · 体验于 2026-10-15 · 发表于 2026-10-16

This is a total scam

This is a total scam. My flight has been canceled and they didn’t accept to change my ticket from Saudi airlines. Due to regional problems it was a free change. But trip.com force me to cancel and to book a new ticket When I call them they tell me they will call me back and they never call me back, I have to follow up and now I am stuck in an other country .