Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Trip .com was ok while I was booking with them travel tickets and accommodation but they keep promises ing they get back to me 3 times they get back to me and never did I never got my credits or coin rewards keep lying never come across any other company I never use them again.
Trip.com 回复2026-10-17
Dear Tram Thi Thanh Diep,
Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us.
Best regards,
Skylar
Trip.com
AVOID! 12 days of "technical bug" with no resolution – Disgraceful customer service (Diamond Member)
Their responses on Trustpilot are just standardized, copy-pasted templates and are the same for everyone. They say they’ll get back to you, but nobody ever actually contacts you.A disgrace for a platform of Trip.com’s scale. I paid for an upgrade on October 5th. Since then, absolutely nothing has happened. The airline has no record of this upgrade because Trip.com is blocking the booking due to a so-called "technical bug."
I have been getting the runaround for over 12 days, being asked to "wait another 24 hours" every single time I call. Customer service provides zero follow-up and offers no concrete solution or alternative, even though my flight is scheduled for October 28th.
As a loyal Diamond member who actively recommended this app, I am extremely disappointed by this total lack of responsiveness and professionalism. If you take the money instantly, you should at least be capable of delivering the service or offering an alternative when there is a technical issue on your end!
Booking reference: 1306271247288658
Trip.com 回复2026-10-17
Dear A B,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern.
Best regards,
Angelina
Trip.com
Dear MOHSSEN KOLAHIYAN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaitlyn
Trip.com
Dear Mai,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ellie
Trip.com
Be wary of this site. Not all flights are shown, especially if they are cheaper. I paid for the cheapest flight shown and ended up with a stopover and 4 hours extra time, while the same airline actually had a direct flight at way less than 50% of the cost. These third party booking companies are there to help their bottom line, not you. Usually better off dealing with the company that is actually providing the service.
Trip.com 回复2026-10-17
Dear John McKenzie,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
Best regards,
Skylar
Trip.com
They changed for a flight was cancelled by the airline
How is that fair ?
If the airline cancels a flight 3 months before hand their job as an agent to get us a new one not charged cancelition fees
Trip.com 回复2026-10-17
Dear Omar Sadek,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern.
Best regards,
Evelyn
Trip.com
We scanned for flights on Skyscanner on the 17th of October. We booked the flight for the 17th on trip.com and suddenly the ticket showed 18th of october. If we want to fly on 17th we have to pay more money and can not cancel the other ticket even though we didnt do anything wrong. The customers service is also not good and only ai.
Trip.com 回复2026-10-17
Dear Philipp Meyer,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Avery
Trip.com
Pre authorisation charge not refunded and it has been two months now since when I have done check out from the hotel. Poor service
Trip.com 回复2026-10-17
Dear Munir Khan,
Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us.
Best regards,
Riley
Trip.com
One Star Is Too Generous – I Would Give Zero If I Could
If I could give Trip.com a negative rating, I absolutely would. One star is already far too generous.
I purchased four hotel stay vouchers through Trip.com. When I tried to use the last voucher, the booking repeatedly failed despite the hotel confirming that rooms were available.
Instead of helping me resolve the issue, their customer service agent told me that if I wanted to secure the booking, I would have to pay again rather than use the voucher I had already purchased.
I was then informed that my account had been blocked, and the agent repeatedly refused to provide any meaningful assistance, citing “privacy and security” over and over again. No clear next steps, no resolution timeline, and absolutely no ownership of the problem.
To make matters worse, another booking worth over NZD 800 was automatically cancelled by their system, triggering a refund that took three days to reach me.
I formally escalated my complaint to a Duty Manager. While Trip.com eventually acknowledged in writing that the service I received did not meet their own standards, the complaint handling itself was just as disappointing.
I had to follow up every single day for three days to get a response. A promised callback never happened. And after all of this, their solution was to offer NZD 50 in Trip Coins, which can only be spent on their own platform.
The most frustrating part is not that a technical issue occurred. Technical issues happen. It is the complete lack of accountability, ownership, and follow-through when something goes wrong.
As a paying customer, I should not have to repeatedly chase a company to investigate its own system issues, honour its commitments, or provide basic customer support.
If this is how Trip.com treats customers when things go wrong, I have absolutely no confidence in their customer service.
One star because Trustpilot doesn’t allow zero.
Trip.com 回复2026-10-17
Dear Lucky 🍀,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
I booked a business flight from Buenos Aires to Paris with Turkish airlines. The flight has a connection through Isantbul. There was a change in the flight from Buenos Aires to which I agreed but the connection in Istanbul was not modified accordingly. Therefore we arrive 12 hours after the connecting flight leaves. I informed Trip.com and they said the can do nothing and that I should cancel the flight loosing 600 dollars in the process. I fell very stupid for using this site, I strongly advise to avoid.
Trip.com 回复2026-10-17
Dear Richard,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
Changed refund policy but don't tell you when booking
Book train tickets with trip for ages as if you don't go you could get a refund even though you can get train tickets cheaper other places but this time tried to get refund as didn't use and no would not give refund when tried to claim it asks for reason i said ill not feeling to good they wanted sick note with doctors name ffs what's that about never mind will never use them again
Trip.com 回复2026-10-17
Dear Sean Lyn,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Kylie
Trip.com
It all went well until the airline canceled my flight before even issuing the ticket, but Trip.com would not refund my money until I had Skyscanner contact them and ask them to give me what I was elligble to.
Trip.com 回复2026-10-17
Dear amalin,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Angelina
Trip.com
Dear JOEL DUMAS,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
We didn't like that fact that the fare kept going up every hour. We had to sort out passports etc and this took time. Even while I was paying the amount wasn't accepted because the fare had gone up even more. I don't particularly like this practice.
Trip.com 回复2026-10-17
Dear Anne,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kylie
Trip.com
the price changed even while i was booking. Like a fool.
Trip.com 回复2026-10-17
Dear nguyen minh,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be aware that flight ticket prices are subject to change due to various factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors can fluctuate beyond our control.
We hope you can find deals that match your travel needs.
Best Regards,
Madeline
Trip.com
It's quite difficult to compare the hotels.... some has good points and the other has other good points, but this other hotel has not those or that good things which the othe has. For example seaview or shops & restaurants near the hotel.
And often you cannot trust on the customers' reviews; the other customer says the the breakfast was good.... and the other that it wasn't good.
Trip.com 回复2026-10-17
Dear Sinikallas Reijo,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Morgan
Trip.com
Very good
It was very easy and fast very easy for deferent age
Trip.com 回复2026-10-17
Hi MEHRDAD MANSOURGARAKANI,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Emilia
Trip.com
Hi Lars,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Avery
Trip.com
Hi EI SOPHORN,
Thank you for your gracious comment. We greatly appreciate your satisfaction with our service. We are committed to providing the utmost customer service experience, and your feedback is of immense value to us. We thank you again for taking the time to provide your positive review and look forward to the opportunity to continue providing great service in the future.
Best regards,
Skylar
Trip.com
Hi CHUAH KAI CHIN,
Thank you for your valuable feedback. We sincerely appreciate the time and effort you took to write us a review. Rest assured, we are dedicated to continuously offering our customers the most interesting and budget-friendly deals in the market. We encourage you to keep using our app/website, as you may come across a deal that aligns perfectly with your needs.
Once again, thank you, and we wish you a wonderful day ahead.
Best regards,
Angelina
Trip.com
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