Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Didn’t care for the bate and switch! Price increase was crazy compared to previous attempted booking! Thanks
Trip.com 回复2026-10-08
Dear GOWIE/ERROL,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Kindly be guided that the flight ticket's price/availability is subject to change from time to time based on the number of seats left on the airline system. Due to the real-time changes in flight prices and availability, our system automatically refreshes to provide the most up-to-date and accurate information. Thank you for your understanding.
Best Regards,
Emilia
Trip.com
Dear Someone's Pissed Off,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaitlyn
Trip.com
didn't ask if I wish to use the Tip coin upon payment
Trip.com 回复2026-10-08
Dear SL,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Victoria
Trip.com
I appreciate the platform’s variety of choices and offering, however, I am concerned about the recurring increase in prices when searching for the same location repeatedly.
Trip.com 回复2026-10-08
Dear HY,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
Other websites are sometimes cheaper and tier upgrades are with much higher amounts
Trip.com 回复2026-10-08
Dear Suuuuu,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Layla
Trip.com
the air tickets that I booked has confirmation of booking but wasn't sure that I got them because there was no "payment successful" notice. I message to trip.com but only AI response.
Trip.com 回复2026-10-08
Dear LENG HUY TAN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ariana
Trip.com
Prices good. Could have been faster update times during the delay I experienced
Trip.com 回复2026-10-08
Hi Mandy Hewes,
Thank you for sharing your valuable feedback with us. We genuinely appreciate your time and effort in writing a review for Trip.com. It is our utmost commitment to offer our customers the finest deals and offers in the market, and we are delighted to hear that they have caught your interest and proved to be affordable.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals for the satisfaction of our customers. We sincerely hope that you will continue to use our app/website, as there may be a deal that perfectly matches your needs.
Once again, we express our gratitude for choosing us, and we are excited to have the opportunity to serve you again in the future.
Best regards,
Avery
Trip.com
Hi NGUYEN/THAO THANH THI,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Skylar
Trip.com
Great platform to book airplane tickets, train tickets and hotels. Wide variety of options to choose from. Fast confirmation after payment.
However the pricing is not the lowest. Is slightly higher than some other platforms.
Trip.com 回复2026-10-08
Hi BILLY K,
Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation.
We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day.
Best regards,
Elizabeth
Trip.com
Hi NAAZMEEN LISTER,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best service possible, and your feedback serves as a great source of encouragement for us.
Thank you again for your lovely review, and we hope you have a great day.
Best regards,
Ella
Trip.com
Make more rewards programs for frequent customers to make more good!
Trip.com 回复2026-10-08
Hi customer,
We appreciate your generous review. Our team is committed to ensuring exceptional customer experiences daily. Your feedback serves as a source of motivation for us to maintain our best practices and make necessary improvements where needed. We eagerly await the opportunity to serve you on your next trip and sincerely thank you for choosing us. Wishing you a wonderful day ahead.
Best regards,
Skylar
Trip.com
Hi RONIEL TAN,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Riley
Trip.com
Thank you for the promotions of gcash so that i can book less for the discount
Trip.com 回复2026-10-08
Hi Charlotte Siao,
Thank you for taking the time to share your valuable feedback with us. We appreciate your effort in writing a review for Trip.com. Our team is dedicated to offering our customers the top deals and offers available in the market, and we are delighted to hear that you find them interesting and affordable.
We remain committed to improving our services and delivering even more competitive deals to meet the needs of our customers. We encourage you to continue using our app/website as there may be a deal that perfectly suits your preferences. Once again, we thank you for choosing us, and we eagerly anticipate the opportunity to serve you in the future.
Best regards,
Morgan
Trip.com
its good general but sometimes the price suddenly changes idk why
Trip.com 回复2026-10-08
Hi DOYOUN KIM,
Thank you for taking the time to share your feedback with us. We truly appreciate the effort you've put into writing a review for Trip.com. Our team is dedicated to providing our customers with the best deals and offers available in the market, and we're delighted to hear that you find them interesting and affordable.
Rest assured, we will continue striving to enhance our services and offer even more competitive deals to ensure the satisfaction of our customers. We encourage you to keep using our app/website, as you might discover a deal that perfectly meets your needs.
Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Ella
Trip.com
my experience is a very bad one, i booked my flight in your website, but they stop me in the airport so i cancel the ticket. and i have ask for my refund.. uptill now no one refund my money this is very bad 😭😭
Trip.com 回复2026-10-07
Dear IBRAHIM KANU,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Emilia
Trip.com
my booking was cancelled. It gave me 2 seconds to input all my credit card information and then timed out and cancelled. I had to redo the booking.
Trip.com 回复2026-10-07
Dear Matt Rice,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
Dear customer,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kylie
Trip.com
The price frequently change on payment page, say 70% of the time. I got so upset I bought from the airline itself which cost much higher for 7 pax but at least the airline is being consistent in the price and leaving consumers feels cheated after investing in so many clicks and times.
Trip.com 回复2026-10-07
Dear WW,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be aware that flight ticket prices are subject to change due to various factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors can fluctuate beyond our control.
We hope you can find deals that match your travel needs.
Best Regards,
Ellie
Trip.com
We could not check in on line, waiting for plane that was late there was no information.
Trip.com 回复2026-10-07
Dear Maria,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Layla
Trip.com
Options are great, booking and payments are smooth. But the prices increase so fast, i search in the morning and when i finally book in the afternoon same day, prices have increased drastically
Trip.com 回复2026-10-07
Dear ISMAIL Divina,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
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