Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Transaction time was too short for completing information of 5 passengers. In my case, time ran up twice and resulted in price change.
Trip.com 回复2026-10-06
Dear PHATTHANASUK/PHALAWUT,
Trip. com would like to thank you for sharing your feedback regarding our services, and we hope we have resolved the issue for you. Should you require further assistance, you may reach us at https://www.trip.com/help/ or call 027008666 24 hours a day, every day, sir.
Best Regards,
Somphong
Trip.com
Dear Margaret Lim,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaitlyn
Trip.com
Not sure yet. Just finished process. Do not have an answer yet
Trip.com 回复2026-10-06
Dear ZH,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Morgan
Trip.com
Dear Ashrae,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
Trip.com
Hi Muhammad zia,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Skylar
Trip.com
The train on the way back from Beverley was late setting off then terminated at Filey and we had too sit on a cold platform for an hour and a quarter for the next train. There were no toilets open on Filey station and we had two children in our party
Trip.com 回复2026-10-06
Dear Stephen Jewell,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Riley
Trip.com
Hi KAMBOJ/SAHIL,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Victoria
Trip.com
Hi MOHAMED ELSAYED,
We appreciate you providing this positive feedback. It's wonderful to know that you find our APP/Website convenient for our customers. We are committed to delivering and enhancing this level of service, continuously striving to offer even better deals and promotions for our customers.
Your ongoing support holds immense value to us, and we eagerly look forward to assisting you on your next journey with us. Thank you once again for choosing us.
Best regards,
Avery
Trip.com
Hi MEEIHUAH CHENG,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best service possible, and your feedback serves as a great source of encouragement for us.
Thank you again for your lovely review, and we hope you have a great day.
Best regards,
Avery
Trip.com
This my 3rd time I brought the ticket and giving a low cost ticket and I already told to my friends.
Trip.com 回复2026-10-06
Hi LEANNA ENRIQUE,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Ellie
Trip.com
Clean room, friendly staff, excellent location. Breakfast Food was below average, otherwise it would have been a 5 star experience
Trip.com 回复2026-10-06
Hi Sam,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Morgan
Trip.com
Choosing and booking was easy, but the flight changes are very disappointing and makes all planings about the whole trip very uncomfortable. I have to check transfers, hotels and the dates,also! Not only once!
I don’t know, how this could be. But I know, I don’t need this anymore. I will never book any Flights with trip.com
Trip.com 回复2026-10-05
Dear Janin Zbinden,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
Cancelled flight booking per chat but live agent clarified wrong email add
I made a booking and was informed it had been cancelled when I cant find it in my app when checked. But I received a receipt and an Itinerary.
I called Trip.com contact center and spoke with a live agent and found out that my booking reference is on another email of mine. What I cannot understand is that when I meassage in Chat, I was told the same booking reference was canceled. Am grateful they have an efficient live agent otherwise I am at a loss.
Trip.com 回复2026-10-05
Dear ECL,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
everything is okay but ticket issue time is bit delay for a customer for waiting for a ticket to be issued if you will issue ticket within seconds of confirming the payment it will make the platform very nice to use for us.
Trip.com 回复2026-10-05
Dear Baljinder Creators,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. Please note that our booking page displays the issuing time. We recommend checking this information before making your desired bookings. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon.
Best Regards,
Skylar
Trip.com
Dear IVAN CHAIKIN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
Trip.com
Dear Mohammad Amjid,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
I was arranging flight tickets, I proceed to payment by credit card. I need to switch to my bank app to verify payment then go back to Trip.com page to confirm verification by bank. Unfortunately, when I return to the Trip.com view, I lost the confirmation pay. The screen is showing a previous page which is asking for payment. I repeated the process many times without success. I end up have to login to different devices to complete the transaction. This is not the first time I have this problem, so after years, this issue is not resolved.
Trip.com 回复2026-10-04
Dear Lee,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
Dear Anne Miller,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaitlyn
Trip.com
in my experience, prices were higher when I was logged in. I logged out, checked again, and saved around $100 CAD. I'd also avoid their app, since it seems designed to track your activity.
To be fair, their customer support is excellent (10/10), and they offer some great deals (10/10).
Just know they can be sneaky, so compare prices logged in and logged out before you pay.
Trip.com 回复2026-10-04
Dear SAEED,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be aware that flight ticket prices are subject to change due to various factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors can fluctuate beyond our control.
We hope you can find deals that match your travel needs.
Best Regards,
David
Trip.com
Dear Shania Leigh Jones,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Victoria
Trip.com
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