Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
I need to reset my pin. New phone learning curve meant i accidently entered a number that I worry I went remember
Trip.com 回复2026-10-04
Dear AUTUMN ELIZABETH PALM,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
Dear MD AHARAP SHAHRIAR ANIK,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
Recent Experience of Booking Multiple Flights & Bank Promotion
1. Booking multiple flights but unable to book hotel/s using the multiple flights booking option. Trip.com should improve to include booking of multiple hotels in different cities on this "multiple flights" booking option.
2. Accommodations listed were not as extensive compared to Booking.com for some cities.
3. Chose the "installment payment promotion by local bank but ended up being charged and paid the full amount instead of the promotion of 6 installment payments.
Trip.com 回复2026-10-03
Dear RS,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
Dear Sir/Madam,
I am writing to formally express my dissatisfaction regarding the air ticket I recently purchased through your agency.
At the time of purchase, I chose your agency with the expectation of receiving a competitive and reasonable fare. However, I subsequently discovered that the same ticket was available from other sources at a considerably lower price than what I was charged.
This significant price difference is extremely disappointing and raises serious concerns regarding the transparency and fairness of your pricing. Such practices can seriously damage customer confidence and the reputation of your agency.
I request that you provide a clear and satisfactory explanation for this substantial difference in price and clarify why I was charged considerably more than the prevailing fare available elsewhere.
I expect this matter to be investigated properly and would appreciate an appropriate resolution. I hope your agency will take this complaint seriously and ensure greater transparency in future transactions.
I look forward to receiving your prompt response.
Regards,
Ihsan
Trip.com 回复2026-10-03
Dear IHSANULLAH KHAN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
I like the booking process on Trip.com
I am frustrated when switched to Shenzhen airline to choose seat and check-in. The website didn't allow me to register, kept repeating I cannot use special characters when i only use words like "yes or no".
Its very unfriendly and eventually I stopped trying. Can only go to airport counter to check in and choose seat.
Can I check-in and choose seat within Trip.com?
Trip.com 回复2026-10-03
Dear Tc Goh,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ellie
Trip.com
I was selecting a trip, couldn't pay on time, and 5 minutes later, when I selected the same trip, it was almost 400€ more expensive. It's very strange.
I went ahead with the booking because I needed to, but it's strange to say the least.
I believe the right procedure would be to refund the difference!
I have more trips to book, but I felt uncomfortable with what happened.
Trip.com 回复2026-10-03
Olá PAULO MOTA,
Obrigado por nos alertar sobre essa preocupação. Pedimos sinceras desculpas por qualquer inconveniente causado. Fique tranquilo/a que iremos verificar mais a fundo e entrar em contato diretamente com você. Seu feedback é muito valorizado e estamos levando isso a sério. Agradecemos sua paciência e compreensão nessa questão.
Atenciosamente,
Evelyn
Trip.com
made the booking, received tickets, can not book seats, can not book wheelchair, can not manage booking.
Trip.com 回复2026-10-03
Dear MOHAMED EL BARADIE,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
Dear ZHANDHEER JHANN PADERNAL,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application will also help provide a range of options you can select from to plan your desired travel or vacation. We look forward to embarking on a beautiful journey with you soon. Have a nice day!
Best Regards,
Madeline
Trip.com
I am in Portugal, Porto, i purchased e sim via trip.com. It is NOT working , i tried many manoeuvres, yet failed to have connection inspit of the advert on their web site!! Instant connectivity.
The price is misleading when inconvenience is there.
Trip.com 回复2026-10-02
Dear K Alkaisy,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
Best regards,
Natalie
Trip.com
The interface is the best I've used. Off the top of my head, the only thing that was frustrating was a poor experience with flexible dates.
The bad part was I'd see one price in the list view, but when clicking to book the flight, the price would increase dramatically. This happened several times. Makes it hard to trust trip.com.
Trip.com 回复2026-10-02
Dear Mark Sigda,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
I can’t manage booking online with Thai Vietjet Air. Why not?
Trip.com 回复2026-10-02
Dear Garry Demler,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Emilia
Trip.com
Dear THANT SAN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
Hi SEAN SOTH,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Ellie
Trip.com
add on agoda better price and betteer option Three stars. Booking worked, but the search made it harder than it needed to be.
I booked flights for 5 people from Kuala Lumpur to Arctic Norway and Sweden, so a multi-city itinerary with small regional airports at both ends. The tickets were issued correctly and the confirmation was clear, which is why this isn't a lower rating.
The problem was getting there. Search results kept reshuffling between attempts, so the same route would return a different set of options each time. I'd see a workable itinerary, go back to compare, and it would be gone or repriced. It felt like a lucky draw rather than a search.
The options themselves were also weaker than I expected. Several results paired a sensible outbound with a poor return: a 15-hour overnight layover, a pointless detour to another city, or a routing split across three airlines on separate tickets. When I checked the same dates on Agoda, the prices were consistently lower and the choice of itineraries was better, so I ended up booking part of the trip there instead. That also meant losing the points I'd planned to earn here.
Customer service was responsive and polite, but couldn't confirm before purchase whether an itinerary would be issued on one ticket or split across several. For a group booking with tight connections, that's the single most important thing to know, and I had to email the airline directly to get a clear answer.
Suggestions:
Keep search results stable within a session, or show clearly when a fare has changed
State plainly, before payment, whether an itinerary will be issued as one ticket or split
Let users filter for single-ticket itineraries and for minimum connection times
Allow the outbound and return to be chosen independently in multi-city search
Review pricing competitiveness on multi-city and regional routes
The booking itself was fine and the e-tickets were accurate. With a steadier search, better pricing and clearer ticketing information, this would be an easy 5.
Trip.com 回复2026-10-02
Dear TAN SHUN HERNG,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Hii I’m Waris work people to buy ticket Thxx trip.com
Trip.com 回复2026-10-02
Hi MAROUF khel Waris,
Thank you for taking the time to leave us a positive comment. We are delighted to hear that you had a smooth booking experience with us. Your satisfaction is our top priority, and we are committed to providing you with the best possible service.
Our user-friendly application is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon.
Best regards,
Natalie
Trip.com
Too short for time to check and pay. Can’t go back to check selected seats and make changes prior to payment. Initial booking got cancelled because of time limit. When trying to book the same flight the cost becomes higher
Trip.com 回复2026-10-01
Dear Mary,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Dear Minh T,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
cannot select add on purchase e.g. insurance for specific person if booking for 2 persons or more. cannot generate ticket for each specific person. Do not wish everyone to see confidential details like DOB, etc
Trip.com 回复2026-10-01
Dear YU XUAN JOVIA YEO,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Dear MARCIO CASTELLI,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
When I selected a price that was available it would be unavailable in the next minute, even as I was trying to book the flight. Really inconvenient as I was trying to book the same flight as a friend that appeared available but couldn't.
Trip.com 回复2026-10-01
Dear KATHERINE POLO,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
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