Jolene, we appreciate you sharing your experience with us here and take your feedback very seriously. We strive to always provide quality customer support and your situation is concerning to us. We'd like the opportunity to look into your specific situation with you directly, but we're unable to locate your account with the information provided here. We've sent a request through Trustpilot for some additional contact details, so please check your email and respond to that request, or call us directly at (855)210-8746 to get started. We are here to support you 24/7, and we hope to hear from you soon!
Sincerely,
The Trupanion Team
Dawn - we are so grateful for your kind words! Thank you for choosing Trupanion to protect your pups over the years. We understand you have faced some trying times, but we are glad we could be there to support you through it. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Best wishes,
The Trupanion Team
Hi Patricia,
We're keeping you and your pup in our thoughts and hope he's home and recovering now! Thank you so much for trusting us with his medical coverage. Please let us know however we can help along the way. We're here for you two 24/7 at (855)210-8746!
Take care,
The Trupanion Team
Jeevan - thank you for sharing your experience and thoughts with us here. We are sorry to hear your pup required emergency treatment and truly hope they make a quick recovery. We understand it can be frustrating when claims are not covered in the way you had hoped. We want our members to get the most value out of their coverage plan, which is why we offer a per-condition for the lifetime of that condition deductible. That way, our members don't have to pay the same deductible year over year for the same issue, which can be especially helpful for chronic or ongoing conditions. An exam fee is not included in our coverage plan, whether it is for an emergency visit, or wellness, as they are considered part of the general cost of visiting the veterinarian, rather than the treatment of that specific condition. We strive to be as transparent as possible when it comes to your coverage and our team is here to support you 24/7 with any questions or concerns you may have. Please give us a call at (855)210-8746 for further support.
Sincerely,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with Abraham's medical coverage, Lisa! We're sorry you and your boy faced such a traumatic and scary time, but we are so grateful we could be there to support you both through it. Our team sends our most sincere wishes for a quick recovery his way. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
With love,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with Lola's medical coverage, Joseph! We understand you two have faced some scary times, but we are so grateful we could be there to support you both through it. Our team sends our best wishes for a smooth recovery your girl's way. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
R
Rebecca · 写过 1 条评价 · 已认证 · 体验于 2026-08-02 ·
★★★★★
富兰克林吞下一只袜子
我寄出了富兰克林检查和紧急手术的收据。几乎所有的事情都毫无疑问地被涵盖了。
Trupanion 回复2026-08-05
Thank you for taking the time to share your experience with us here and trusting us with Franklin's medical coverage, Rebecca! We hope he is recovering quickly and feels better soon! Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
B
Butch · 写过 6 条评价 · 已认证 · 体验于 2026-08-03 ·
★★★★★
同情心和对我的快速关注……
同情心和对我的索赔的快速关注，因为需要缴纳财产税。并忠于我与特鲁帕尼恩的长期合作！
Trupanion 回复2026-08-06
Butch, thank you for sharing your experience with us here. We are so grateful you chose Trupanion to protect your pet and our team sends you both our best wishes of health and happiness! Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Thank you Robert, for taking the time to share your experience with us here! It means the world that you chose Trupanion to protect your pet. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Best wishes,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Angie! We are here for you 24/7 and you can reach us anytime at (855)210-8746
Sincerely,
The Trupanion Team
Thank you for sharing your experience with us here! We are grateful we can stand by you and your pet. Our team is here for you 24/7 and you can reach us anytime at (855)210-8746
Best wishes,
The Trupanion Team
F
Finn Cooper · 写过 2 条评价 · 已认证 · 体验于 2026-08-03 ·
★★★★★
很棒的服务
很棒的服务。索赔审核很快完成，付款也非常快。覆盖面广。强烈推荐。
Trupanion 回复2026-08-06
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Finn! We strive to review claims as quickly and efficiently as possible so your focus may remain on your pet. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
