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金钱与保险

Trupanion

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关于 Trupanion

数据更新
网站
trupanion.com
分类
金钱与保险
所在地
美国
状态
待认证
近 12 个月
161 条评价
差评回复率
89%(25/28 条)
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商家自述

在 Trupanion,我们知道宠物主人是一项 24/7 的工作。因此,我们随时为您提供优质宠物保险和 24/7/365 屡获殊荣的客户服务。我们为狗和猫提供医疗服务已超过 25 年,优先考虑它们的健康,没有支付限制,涵盖所有品​​种,并提供 VetDirect PayTM(可以在结账时直接向兽医付款)。享受 Trupanion 为您的宠物提供的保护吗?请给我们留下评论,以帮助其他狗和猫的父母。还不是我们的会员吗?了解有关 Trupanion 保险如何运作的更多信息,或立即为您的宠物获取免费报价!

以上内容由商家自行提供,未经平台核实。

Trupanion靠谱吗?

Trupanion(trupanion.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 161 条用户评价,属于金钱与保险分类,口碑良好。83% 的评价为 4 星及以上,12% 为 1 星;商家回复了 89% 的差评。数据最后更新于 2026-08-12。

用户怎么说

9年来我从来没有真正需要过……

九年来,我从来没有真正需要过 Trupanion,直到去年我才这么做。它是一个救星(字面意思)。我不必根据兽医账单做出治疗决定。此外,拥有 Trupanion 意味着我不必先支付他的治疗费用,然后再提出索赔。我与 Trupanion 的每一次互动都非常积极,他们理解我们正在经历的事情,并且乐于助人且亲切。

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Christine! We strive to provide you with quality support so you can make the best decision when it comes to your pet's health. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. With love, The Trupanion Team

我对我的客户服务非常满意……

我对克里斯和海莉提供的客户服务非常满意。他们都研究了我遇到的问题并得出了很棒的结果。他们都超越了!谢谢你!

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Kim! We strive to provide you with excellent customer service from team members who are also pet lovers. Our team is here for you 24/7 should you ever need us. You can reach us anytime at (855)210-8746. Best wishes, The Trupanion Team

8 年多的安心,随后是令人难以置信的服务

我们成为 Trupanion 保单持有人已有 8 年多了。像大多数宠物父母一样,您支付保费时希望自己永远不必实际使用该保单。当我们的儿子今年出现一些健康问题时,我们必须提出第一份索赔。 我对 Trupanion 赞不绝口,因为他们让整个过程变得如此轻松。从立即通过电子邮件确认我们提出索赔,到在同一周内收到报销,沟通和速度都非常出色。处理生病的宠物是一件令人难以置信的压力,但 Trupanion 让财务方面完全不用担心。感谢您在我们需要您时出现!

Trupanion 回复2026-07-21

Connie, we immensely appreciate your kind words. It means the world that you entrusted us with your boy's medical coverage over the years. We understand how stressful it can be when your pet gets sick, but we are so glad we can stand by you both through it all. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Sincerely, The Trupanion Team

特鲁帕尼翁很清楚现在是什么……

Trupanion 很清楚什么是涵盖的,什么是不涵盖的,我很欣赏这种清晰度。每当我打电话时,我都会很快联系到一位乐于助人的宠物爱好者代表。我无法想象如果没有宠物保险,养宠物会带来多大的压力。

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Cara! We strive to be as transparent as possible so you can feel confident about your coverage. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Best wishes, The Trupanion Team

上传声明超级简单,而且速度很快……

上传索赔超级简单,付款周转速度快。到目前为止对 Trupanion 非常满意!

Trupanion 回复2026-07-21

Thank you Alicia, for sharing your experience with us! We are so grateful we can be here for you and your pet. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Sincerely, The Trupanion Team

我需要帮助了解我的选择......

我需要帮助了解我的选择以及我是否正确设置了我的宠物资料。 服务人员非常乐于助人。我们已准备好出发,希望永远不必提出索赔。

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Judith! We are always here for you should you ever have any questions or concerns. You can reach us 24/7 at (855)210-8746. Best wishes, The Trupanion Team

特鲁潘尼翁快速接听电话

特鲁潘尼翁很快接起了电话。他们的员工很贴心而且友善。他们了解宠物是家庭的重要组成部分。他们让您全程了解情况。覆盖范围的确定耗时不到 2 小时。良好的付款覆盖范围。他们直接向兽医办公室付款。

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Sonia! Our goal is to ensure you keep a peace of mind, which is why we strive to provide you with a quick and efficient claims experience. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Best wishes, The Trupanion Team

付了4年的钱后感到失望

支付了 4 年之后,您只支付了不到 10% 的账单,这让您很失望。

Trupanion 回复2026-07-13

Hi Mary, Thank you for taking the time to share your feedback with us here, and for trusting us with your pet's coverage over the years. We understand that this hasn't been the experience you had hoped for, and we'd like to offer some information here that we hope provides some clarification regarding your account. We know it can be disappointing to see a low payout on your first claim for any eligible new injury or illness. We want you to feel like you're getting the most value out of your coverage plan with us, which is why our deductibles are per-condition for the lifetime of that condition. This means that while initial payouts may be lower as you work to satisfy your deductible for any eligible issue your pet may be dealing with, once that deductible is met, we can help with any related treatment costs without any caps or limits for the rest of that condition's duration - even if it lasts your pet's entire life! We hope this helps, and our team would be glad to look into your claims with you at anytime to answer any questions you may have regarding their outcome. You can reach us 24/7 at (855)210-8746, or by chatting with us live online. In the meantime, please give your pet lots of extra head pats from us. Take care, The Trupanion Team

特鲁帕尼翁对我们来说很棒

特鲁帕尼翁对我们来说非常棒。客户服务非常有帮助和专业。谢谢

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Honore! We are here for you 24/7 and you can reach us anytime at (855)210-8746 Sincerely, The Trupanion Team

我强烈推荐这个保险...

我强烈推荐这家保险公司来治疗我的狗。他上周做了手术,保险没有问题,非常感激幸福。谢谢。

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your dog's medical coverage, Brian! We are sorry to hear he needed surgery, but we are so glad we could be there for him when it mattered most. Our team is sending our best wishes for a smooth recovery his way. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Sincerely, The Trupanion Team

提出索赔很快!

提出索赔非常快速且简单。第二天我被告知 Trupanion 将支付他们承诺的 90%,而且随着我的狗的一切进展顺利,这让我松了一口气。

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pup's medical coverage, Andrew! We strive to provide a seamless claims experience so your focus remains on the care of your dog. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Sincerely, The Trupanion Team

快速支付承保医疗费用

快速支付承保医疗费用。 简单的索赔提交。 保费太贵了。

Trupanion 回复2026-07-13

Hi David, Thanks so much for trusting us with your pet's medical coverage and sharing your experience with us here! We understand you have concerns regarding your pricing, and we'd be glad to look into that with you at anytime to offer any clarification we can and answer your questions. Our team is here for you 24/7 at (855)210-8746! Take care, The Trupanion Team

接电话的女孩说她...

接电话的女孩说她无法验证我的身份。我们聊了一圈又一圈,直到我最终挂断了电话。我自 2019 年以来一直服用 Trupanion。第二天我回电话,毫无问题地查明了我的 2 项索赔的状态。她告诉我两张支票当天就寄出了

Trupanion 回复2026-07-13

Hi Kate, We appreciate you taking the time to share your feedback with us here. We want you to feel confident and supported through all of your interactions with our team, and we understand we haven't provided you with the experience that you'd hoped for. Your privacy is incredibly important to us, which is why we have a verification process in place to ensure that we're keeping your information secure. Please know that we're always available to discuss your concerns with you in further detail to see how we can improve your future experiences with us. Please call whenever we can help at (855)210-8746. We're here for you 24/7. Take care, The Trupanion Team

我的狗

我的狗目前患有癌症。 她应该得到最好的照顾,并以宠物保险的名义有一个忠诚而高效的监护人陪伴。 我可以轻松地在线提交索赔,并很快收到一条有关 Trupanion 承保金额的消息。 优质的服务!

Trupanion 回复2026-07-21

We appreciate you taking the time to share your experience with us here. We are very sorry to hear of your sweet girl's diagnosis, but we are very grateful to be here to support her through this difficult time. Our team is sending our best wishes of health and happiness to you both. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Sincerely, The Trupanion Team

与 Trupanion 的良好体验

我在 Trupanion 度过了一段美好的经历。他们的电话支持方便、友好且乐于助人,使整个索赔过程快速、轻松。另外,我很欣赏他们与某些兽医诊所的直接沟通/索赔处理。他们确实信守诺言并按承诺支付索赔。我毫不犹豫地推荐他们。

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Sophie! We ensure to provide you with quality customer service so you may feel supported every step of the way. We are here for you 24/7 and you can reach us anytime at (855)210-8746 Sincerely, The Trupanion Team

E
Elaine · 写过 1 条评价 · 已认证 · 体验于 2026-07-06 ·

非常感谢客户服务...

非常感谢客户服务人员与我一起改变对原始索赔的诊断结果显示出错误的诊断。显然,没有声称有伊利奥斯拉伤,但存在肌肉拉伤,所以这就是我们最终使用的。 谢谢你,特鲁帕尼翁

Trupanion 回复2026-07-09

Hi Elaine, Thanks so much for taking the time to share your experience with us here, and for trusting us with your pet's medical coverage! We're so glad our team was able to help you out, and we want you to know that we're here to support you anytime now or in the future. You can reach us 24/7 at (855)210-8746, or via live chat through your member portal online. In the meantime, be sure to give your pet lots of extra belly rubs from us! Take care, The Trupanion Team