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金钱与保险

Trupanion

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关于 Trupanion

数据更新
网站
trupanion.com
分类
金钱与保险
所在地
美国
状态
待认证
近 12 个月
161 条评价
差评回复率
89%(25/28 条)
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商家自述

在 Trupanion,我们知道宠物主人是一项 24/7 的工作。因此,我们随时为您提供优质宠物保险和 24/7/365 屡获殊荣的客户服务。我们为狗和猫提供医疗服务已超过 25 年,优先考虑它们的健康,没有支付限制,涵盖所有品​​种,并提供 VetDirect PayTM(可以在结账时直接向兽医付款)。享受 Trupanion 为您的宠物提供的保护吗?请给我们留下评论,以帮助其他狗和猫的父母。还不是我们的会员吗?了解有关 Trupanion 保险如何运作的更多信息,或立即为您的宠物获取免费报价!

以上内容由商家自行提供,未经平台核实。

Trupanion靠谱吗?

Trupanion(trupanion.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 161 条用户评价,属于金钱与保险分类,口碑良好。83% 的评价为 4 星及以上,12% 为 1 星;商家回复了 89% 的差评。数据最后更新于 2026-08-12。

用户怎么说

D
Despina美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-13 ·

即时付款

及时付款。 多年的关系。

Trupanion 回复2026-07-21

感谢您花时间在这里与我们分享您的经验,并信任我们多年来为您的宠物提供医疗保险,Despina!我们 24/7 全天候为您服务,您可以随时拨打 (855)210-8746 联系我们 真诚的, 特鲁帕尼翁团队

G
Gladys美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-14 ·

我自 2014 年起就与 Trupanion 合作,当时……

我从 2014 年开始就开始使用 Trupanion,当时我的宠物才 3 个月大。索赔过程很简单,付款也很顺利,我也很感激客户服务随时可以解决有关承保范围的任何疑问。他们关心我的宠物健康。

Trupanion 回复2026-07-21

感谢您花时间在这里与我们分享您的经验,格拉迪斯!这意味着您多年来选择 Trupanion 来保护您的宠物。我们很高兴能够支持你们俩。如果您现在或将来需要我们,您可以随时拨打 (855)210-8746 联系我们。 真诚的, 特鲁帕尼翁团队

A
Anup Pillai美国 · 写过 2 条评价 · 已认证 · 体验于 2026-07-14 ·

易于使用

易于使用,预先处理好一切

Trupanion 回复2026-07-21

谢谢Anup,在这里与我们分享您的经验!我们很高兴为您和您的宠物提供支持,以确保您安心无忧。如果您现在或将来需要我们,您可以随时拨打 (855)210-8746 联系我们。 最美好的祝愿, 特鲁帕尼翁团队

快速又简单

快速、无忧的索赔!

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Julie! We strive to provide a smooth claims experience, to ensure you keep a peace of mind. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Sincerely, The Trupanion Team

萨金特·蒂布斯和特鲁帕尼翁

我们的萨金特·蒂布斯是一只非常友善的猫,有一个坏习惯,那就是偷他兄弟的食物和人们的食物。芝士面包是他的最爱。不幸的是,这导致了他的封锁。在我们的兽医、动物医院以及 Trupanion 代表的在线帮助下,我们能够向 Trupanion 提交索赔并获得 1 万美元以上的承保。结果我们又和他在一起了 2 年,直到他于 2026 年 1 月去世。

Trupanion 回复2026-07-21

Amber, we appreciate you taking the time to share your story with us, and allowing Trupanion to protect Tibbs. We are very sorry to hear of his passing, and send you our deepest condolences in this difficult time. Please let us know if there is anything you need further. Our team is here to support you 24/7 and you can reach us anytime at (855)210-8746 With love and sympathy, The Trupanion Team

索赔非常容易处理并且……

索赔处理非常容易,并且总是会立即得到答复。 优质的服务。

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Roula! Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Sincerely, The Trupanion Team

支付

我们把 Golden 吃了,吐了一只袜子,Trupanion 在收到索赔后几天内就给我们退款了!

Trupanion 回复2026-07-21

Thank you Marie Elizabeth for sharing your story with us here. We are very sorry to hear you and your pup endured this stressful time, but we are grateful we could be there to support you two through it! We hope your pup heals quickly. Please give them a big belly rub from our team! Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Sincerely, The Trupanion Team

支票很快就到了

支票很快就到了,不确定这是否适用于所有三项索赔或仅适用于一项

Trupanion 回复2026-07-16

Hi Jenny, We're glad we could be there for you and your pet, and we appreciate you sharing your experience with us here! If you have any questions regarding your claims, please don't hesitate to reach out. We're here to support you anytime at (855)210-8746 - you can reach us 24/7! Take care, The Trupanion Team

快速响应时间,轻松无忧……

响应速度快,索赔提交过程轻松无忧

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Rosi! We strive to provide a quick and easy claims experience so your focus may remain on your pet. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Sincerely, The Trupanion Team

Trupanion 为……提供了很好的保障。

Trupanion 是一个很好的保险。我们的狗有一些健康问题,Trupanion 为我们节省了很多钱。当您提出索赔时,他们会尽快处理。非常及时。他们甚至会在及时退房时支付自己的部分。很棒的保险。

Trupanion 回复2026-07-21

Vicki - Thank you for sharing your experience with us here! It means the world that you chose Trupanion to protect your pup. We are grateful we could be there for them to ensure they received the treatment they deserved. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Sincerely, The Trupanion Team

保费下降了几美分。

Trupanion 回复2026-07-16

Hi Teresa, Thanks for sharing your experience with us here and being part of the Trupanion family! It means the world to us for you to protect your pet with one of our coverage plans. Please let us know whenever we can offer our support now or in the future. We're here for you 24/7 at (855)210-8746! Take care, The Trupanion Team

体验很好😊

体验很好😊 史酷比我们的宝贝我们爱❤️他 谢谢你 伊内斯和约瑟夫

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with Scooby's medical coverage, Ines! Should you need us now, or in the future, you can reach us anytime at (855)210-8746. Sincerely, The Trupanion Team

有史以来最好的宠物保险。

有史以来最好的宠物保险。 我的狗就是这个保险如何拯救狗的活生生的例子。当我养了一只圣伯纳犬时,我知道兽医费用可能会很昂贵,所以我购买了这份保险,以防万一。 这是我做过的最好的决定。这家公司很棒。我的圣人梅西有许多健康问题;她曾多次进出医院。 她五岁了。该保险从未拒绝过索赔。一次也没有。 如果我再养一只狗,我会毫不犹豫地再次购买它。它确实救了她的命,而且值得每一分钱。

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with Maisy's medical coverage, Deborah! We are so grateful we could be there for you both over the years. Our team is sending you both our best wishes of health and happiness. Should you need us now, or in the future, you can reach us anytime at (855)210-8746. With love, The Trupanion Team

第一个索赔很容易并且得到公平处理

我本周提交了第一份索赔,几乎立即得到了回复。他们涵盖的内容和未涵盖的内容都清楚地列出,这也是他们没有涵盖某个项目的原因。我非常满意

Trupanion 回复2026-07-21

Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Cathy! Our goal is to provide you with clarity and transparency, to ensure you feel confident about your pet's coverage. Our team is here for you 24/7 should you ever need us. You can reach us anytime at (855)210-8746. Best wishes, The Trupanion Team

他们会想办法不付钱

从 2026 年 6 月 21 日我把我的新小狗 Kimi 带回家那天起,我就为它购买了 Trupanion 保险,相信我可以保护它免受意外兽医费用的影响。我第一次提出耳朵感染的索赔,但被认为是“既往病史”而被拒绝。 Their reasoning was that the vet notes recorded Kimi had been scratching his ears for approximately two weeks before the appointment, and they used that estimate to conclude the condition existed before my policy started.尽管我是在 6 月 21 日才获得 Kimi 的所有权,但情况还是如此。 作为一个新的宠物主人,这次经历彻底打击了我对宠物保险的信心。当您的宠物需要护理时,您支付保费期望获得支持,却发现可以根据回顾性假设而不是明确的证据排除常见的小狗问题。 上诉程序没有什么区别。经过“彻底重新评估”后,简单地维持了原来的决定,并给出了同样的解释。 我的经验让我质疑如果第一次真正的索赔因此类技术原因而被拒绝,那么支付保险的价值到底有多大。我强烈鼓励任何考虑 Trupanion 的人仔细阅读保单措辞,特别是“既往病史”的定义,并在做出决定之前将其与其他提供商进行比较。 不幸的是,我第一次使用 Trupanion 的经历非常令人失望。 ***请参考下面您的消息/回复。*** 这在很大程度上是向公众传达的信息,让他们了解您的客户服务应该有多么出色,而实际上我收到的电子邮件是“很遗憾看到您离开”。

Trupanion 回复2026-07-14

Hi John, We're sorry to hear that Kimi needed medical treatment, and we're sending lots of wishes for a smooth and speedy recovery your way. We understand that this hasn't been the experience that you'd hoped for, and we'd like to provide some clarification here regarding our claims process and what to expect from your coverage. Our plans are here to help with new issues that may show up after a pet's plan is fully in place and any applicable waiting periods are through. In the unfortunate event that an issue begins showing signs or symptoms of starting before that time, even if no formal diagnosis is made, it's considered pre-existing and ineligible for coverage. Please know that while we can't help with conditions that began showing signs of manifestation prior to your coverage's inception date, this doesn't affect our ability to help with new and unrelated issues that may show up down the road. Your situation is important to us, and we'd like the opportunity to discuss your claims with you directly so that we can provide any further clarification possible and answer any additional questions you may have. We want you to feel confident in Kimi's medical coverage, and our team is available anytime to offer our support. You can reach us 24/7 at (855)210-8746. Take care, The Trupanion Team