Dennis - thank you for sharing your experience with us! It means the world that you chose Trupanion to protect your pet! We strive to provide a seamless claims experience to ensure you can keep a peace of mind. Our team is here for you 24/7 should you ever need us. You can reach us anytime at (855)210-8746.
Best wishes,
The Trupanion Team
Hi Sasha,
We know it's never easy to see a change to your monthly cost. No one likes paying more for their coverage, and it means the world to us for you to protect your pet with a Trupanion plan. Our policies are priced with long-term support in mind so that we can be there for you and your pet in the event of the unexpected no matter when or where you need us - or for how much.
Insurance is a shared risk, and it's important for us to price each pet we enroll as fairly and accurately as possible according to their unique factors at enrollment. These factors include things like breed, age at enrollment, sex, and location as determined by your postal/ZIP code. Because of this, any changes to your address will update your policy to the most accurate cost for that area at the time the change is made.
We take your concerns seriously and our team is always available to review your situation with you in further detail to offer any additional clarification we can regarding your pricing and account. Please call us whenever we can help at (855)210-8746. We're here for you 24/7.
Take care,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Paula! We are here for you whether you are at home or traveling to ensure you can keep a peace of mind. Our team is sending our best wishes for a smooth recovery your pet's way. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Thank you Terri, for taking the time to share your experience with us here and for entrusting Trupanion with your kitty's medical coverage! We strive to provide quality customer service to ensure you feel supported every step of the way. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Peggy! We strive to provide you with quality customer service so you feel supported at all times. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Hi Brandon,
Thank you for sharing your concerns with us here and for trusting us with your pup's medical coverage over the years. We understand that it can be difficult to see these kinds of changes to your monthly cost over time, and no one likes paying more. We hope to offer some clarification here regarding your pricing to offer our support.
We strive to price each pet as fairly and accurately as possible according to their unique factors at enrollment, as well as your chosen coverage options. This does include your primary location on file with us, as determined by your postal code. These factors alongside your chosen coverage options come together to create your pet's monthly cost, which we'll review regularly alongside trends and changes in our industry to ensure continues supporting the level of coverage we provide to our members.
The cost of veterinary care has increased significantly since you first started your coverage plan with us. Through it all, we remain committed to providing you with access to the same unlimited payouts and coverage they deserve. Unlike other providers, we'll never make changes to your pup's monthly cost due to individual claims usage or them getting older. Our pricing changes are tied to the rising cost of veterinary care and breed population in your area, and will always be firmly rooted in our commitment to being there for you and your pup whenever you need us most.
We appreciate your continued trust in us for your pup's medical coverage, and we want you to know that our team is available anytime to discuss your pricing with you directly to answer any questions you may have or offer further clarification. You can reach us 24/7 at (855)210-8746. In the meantime, be sure to give your pup lots of extra belly rubs from us!
Take care,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, William! Our goal is to provide you with a fast and efficient claims experience, so you can spend more time focusing on your pet! We are here for you 24/7 and you can reach us anytime at (855)210-8746
Sincerely,
The Trupanion Team
Leslie, we appreciate you taking the time to share your experience with us here! It means the world that you chose Trupanion to protect your pet! We strive to provide a seamless claims experience, so your focus may remain on your pet. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your dog's medical coverage, Brittany! Our team is sending our best wishes for a smooth recovery their way. Please let us know if there is anything you need from us. We are here for you and your pup 24/7!
Sincerely,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Taylor! We are here for you 24/7 and you can reach us anytime at (855)210-8746
Sincerely,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Arlene! Our goal is to ensure you can keep a peace of mind when it comes to your pet's health. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with Maggie's medical coverage, Marie! We are sorry to hear you two faced a very scary time, but we are happy we could be there to support you both through it. Our team is here for you 24/7 should you ever need us. You can reach us anytime at (855)210-8746.
Best wishes,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your cat's medical coverage, Barbara! We are here for you 24/7 and you can reach us anytime at (855)210-8746
Sincerely,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your puppy's medical coverage, Kristen! Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Karla - thank you for sharing your experience with us here! We are grateful to be here to support you and your pet with the unexpected. We understand how stressful vet bills can be, and strive to ensure you can keep a peace of mind. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Best wishes,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Mary! We strive to provide you with excellent customer service to ensure you feel supported every step of the way. We are here for you 24/7 and you can reach us anytime at (855)210-8746
Sincerely,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your pup's medical coverage, Diana! We are sorry to hear of her recent medical ailment, but we are so glad we could be there to support her through it. Our team is sending her our best wishes for a smooth recovery. Please let us know if you ever have any questions, we are here to support you 24/7 at (855)210-8746
Sincerely,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your pack's medical coverage, Aya! Your story is why we do what we do, and we are so grateful we could be there for them when they needed us most. Should you need us now, or in the future, you can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Thank you for taking the time to share your experience with us here and trusting us with your pet's medical coverage, Diane! Not all coverage plans are the same, and here at Trupanion, we choose to focus on helping with direct treatment costs for pets in the event of unexpected emergencies, which can be difficult or impossible to budget for. Due to this, we make the difficult, but necessary decision not to cover preventative care, so that our focus may remain on providing members with access to unlimited payouts when they need us most. Our team is here should you have any questions regarding your coverage. You can reach us anytime at (855)210-8746.
Sincerely,
The Trupanion Team
Walter - thank you for sharing your experience with us, and for entrusting Trupanion with Merlin's medical coverage! We are grateful we can be here to support you both through the unexpected. Our team is here for you 24/7 should you ever need us. You can reach us anytime at (855)210-8746.
Best wishes,
The Trupanion Team