Most reviewers were somewhat happy with their experience overall. Consumers find the platform fun, quick, and engaging, appreciating the smooth user experience when taking the test. Many people enjoy the immediate feedback and find the process of answering questions quite straightforward and interesting. Individuals often mention that the assessment provides a fun challenge and keeps them entertained during their free time.
However, some customers also noted unexpected issues with ongoing payments and surprise charges. Reviewers frequently mentioned being charged recurring subscription fees without clear advance warning after paying the initial small test price. People expressed frustration regarding unexpected charges and the difficulty of preventing these automated renewals.
I was charged a recurrent subscription that I do not signed to, they probably hide something that was not clear.
This is a fraud educational content.
Tryinnerly 回复2026-09-07
Thank you for your feedback. We understand your concern about the charge.
We would like to clarify that Tryinnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at [email protected] so we can review your case and assist you, including reviewing your refund request where applicable.
It is a ridiculous company with shady business practices. Do not sign up for the 99 cent “deal”. They deceptively sign you up for 39.99 after 3 days. Luckily, PayPal is aware of this company’s deceptive business practices and denied the payment, which they tried to process 2 days later, which is not even within their timing! Never use this company. In fact, almost every company doing business on Facebook is sketchy and exploitative in nature at best.
Tryinnerly 回复2026-09-07
Thank you for your feedback. We understand your concern about the charge.
We would like to clarify that Tryinnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at [email protected] so we can review your case and assist you, including reviewing your refund request where applicable.
This site is a total scam and should be reported to the authorities in their jurisdiction. Do not touch it or log in; they are a bunch of thieves
Tryinnerly 回复2026-07-02
Thank you for your feedback.
We understand your concern regarding the subscription and your experience.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to helping customers and maintaining open communication throughout the resolution process. If you have any concerns regarding your account or charges, please contact our support team at [email protected] so we can review your case and assist you, including reviewing your refund request where applicable.
If you ever need any assistance, please feel free to contact our support team at [email protected]
Warning :fraudulent website. It recesses unauthorized payments
Tryinnerly 回复2026-07-02
Thank you for your feedback.
We understand your concern regarding the charges on your account.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
If you believe there has been any misunderstanding regarding the charges, please contact our support team at [email protected] so we can review your case and assist you.
Our team is committed to helping customers and maintaining open communication throughout the resolution process, including reviewing refund requests where applicable.
If you ever need any assistance, please feel free to contact our support team at [email protected]
Falsely advertising for 1, but charged 58.95 monthly in fine prints.
This company used the same tactics to falsely advertise their test as a low cost product of $1.00. But then hid their monthly membership subscription for 58.95 in fine prints. Hard to cancel membership. Don’t fall for it.
Tryinnerly 回复2026-09-07
Thank you for your feedback. We understand your concern regarding the subscription.
Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Please contact our support team at [email protected] so we can review your case and assist you. Our team is committed to helping customers and maintaining open communication throughout the resolution process.
Subscription management options are available in the account Settings section. Open Settings from the top navigation panel, scroll down, and click the Cancel button.
Excellent customer service. I had an issue accessing my test report, and the Innerly team responded quickly and with great understanding. They immediately offered a full refund without any hesitation. I truly appreciate their kindness, professionalism, and generous gesture. Thank you so much!
Tryinnerly 回复2026-07-02
Thank you for your feedback.
We’re glad to hear that your issue was resolved quickly and that our support team was able to assist you in a professional and understanding manner. It’s wonderful to know that your experience with the refund process met your expectations.
If you ever need any assistance, please feel free to contact our support team at [email protected]
Thank you for your feedback. We understand you'd like to cancel your subscription right away.
Subscription management options are available in the account Settings section. Open Settings from the top navigation panel, scroll down, and click the Cancel button.
If you encounter any difficulties or need further assistance, please contact our support team at [email protected]
Fraudulent charges
Dispute with credit card companies and BLOCK THE VENDOR.
Tryinnerly 回复2026-06-24
Thank you for your feedback.
We understand your concern regarding the charges on your account.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
If you believe there has been any misunderstanding regarding the charges, please contact our support team at [email protected] so we can review your case and assist you.
Our team is committed to helping customers and maintaining open communication throughout the resolution process, including reviewing refund requests where applicable.
If you ever need any assistance, please feel free to contact our support team at [email protected]
This are rubbing money for nothing, in small amounts of around 35 $.
Initialy they ask for 0.99 $, and after they charge with 35$. I can't understand how it is possible?
Nobody cares? Authority, federal government, s.o.???
Tryinnerly 回复2026-06-24
Thank you for your feedback.
We understand your concern regarding the subscription and the charges on your account.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
If you believe there has been any misunderstanding regarding the charges, please contact our support team at [email protected] so we can review your case and assist you. We are committed to helping customers and maintaining open communication throughout the resolution process.
If applicable, we will also review your refund request and work toward an appropriate resolution.
If you ever need any assistance, please feel free to contact our support team at [email protected].
I completely clear scammed by this comment any. All I had to pay was $0.99 and suddenly it shot up. And they deducted $34 from my account. Please refund and cancel my subscription please.
Tryinnerly 回复2026-06-24
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Please contact our support team at [email protected] so we can review your case, process the subscription cancellation if needed, and assist you with your refund request.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at [email protected].
Scam, took 34.99 pounds as a subscription without authorisation.
Tryinnerly 回复2026-06-24
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Please contact our support team at [email protected] so we can review your case and assist you. We are committed to helping customers and maintaining open communication throughout the resolution process.
If applicable, we will also review your refund request and work toward an appropriate resolution.
If you ever need any assistance, please feel free to contact our support team at [email protected]
Absolute con. Have emailed repeatedly. Never got my first report and did not consent to further illegal withdrawals. Let’s hope I can get it back. They are crooks
Tryinnerly 回复2026-06-24
Thank you for your feedback.
We understand your concern regarding the subscription and your difficulty accessing the report.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
To access your report, after logging in, please navigate to:
Tests → View Report
Please contact our support team at [email protected] so we can review your case, verify your previous requests, and assist you with any billing concerns.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at [email protected].
Took money from me twice without consent. I cannot afford this as a disabled man, disgusting practice. Stay away from them.
Tryinnerly 回复2026-06-19
Thank you for your feedback.
We are sorry to hear about your experience and understand your concern regarding the charges on your account.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
If you believe you were charged incorrectly, please contact our support team at [email protected] so we can review your case and assist you. We are committed to helping our customers and will do our best to find an appropriate resolution, including reviewing your refund request.
If you ever need any assistance, please feel free to contact our support team at [email protected].
Started subscription without notification; login site URL not found. Automated help email without any follow up.
Update 06/24/26 - despite reply, subscription was not visible. Also, as of day of response, there has been no response from the company’s help desk. Unabke to log in as site in link is “URL not found.” I blocked the credit card charge as fraudulent.
Tryinnerly 回复2026-06-24
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
We are sorry to hear that you experienced difficulties accessing your account and receiving support. Please contact our support team at [email protected] so we can review your case and assist you directly.
After logging in, please navigate to:
Tests → View Report
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at [email protected].
This company is a fraud scheme. They get you in by only charging you 99cents for taking a test and then the ongoing subscription fee is very hidden until it shows up next month. at 39.99 USD. Plus they double charged me in May
DON'T GO NEAR THEM. They are lies and thieves.
Tryinnerly 回复2026-06-19
Thank you for your feedback.
We understand your concern regarding the subscription and the charges on your account.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
We take reports of billing issues seriously. If you believe you were charged incorrectly, please contact our support team at [email protected] so we can investigate your case and assist you with a refund if applicable.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at [email protected].
Did an iq test and then a few days later they try taking 35 quid from my card. Thankfully the card company stopped it. Utter sham of a company and nothing more than cheap thieves
Tryinnerly 回复2026-06-19
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
We are sorry to hear that you were concerned by the attempted charge. If you have any questions regarding your account or subscription status, please contact our support team at [email protected] so we can review your case and assist you.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
CAREFUL OF THE MONTHLY SUBSCRIPTION EVEN YOU JUST PAID 99p or 0.99usd
On the test result:
Everything sounds like autistic after take the test. The quiz are more like a 16-personality test or a Big 5 personality test. Overall provide a little bit of insights - similar to what i can gain from a personality test. People should go see a doctor if you really suspect of having autism.
SCAM alert:
It is not clear mentions, the company, please look at Duolingo app to understand what is clear about monthly subscription.
Put a radio button with the word Unsubcribe in the subscription page instead of asking us to send support email.
Tryinnerly 回复2026-06-19
Thank you for your feedback.
We appreciate your comments regarding both the test experience and subscription management.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Regarding subscription management, subscription cancellation options are available directly in the account settings.
The Settings section is available in the personal account on the top navigation panel. After opening it, please scroll down and click the “Cancel” button.
We also appreciate your suggestions regarding the presentation of subscription information and account management features. Feedback like yours helps us improve the user experience.
If you ever need any assistance, please feel free to contact our support team at [email protected].
So sad that did not read the reviews beforehand. Similar story to all the other except even after chage of 40$ subscription price was still shown as 0.99$. As of now refund is denied
Tryinnerly 回复2026-06-19
Thank you for your feedback.
We understand your concern regarding the subscription.
As shown before completing the test, a subscription is automatically activated after 3 days with clear terms provided in advance.
We are sorry to hear that you are dissatisfied with the outcome of your refund request. Please contact our support team at [email protected] so we can review your case once again and assist you further.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at [email protected].
I was victim of a fraude. I was charged twice around 35€ without my consent. I will report this to the police.
Tryinnerly 回复2026-06-19
Thank you for your feedback.
We would like to clarify that TryInnerly is not a fraudulent service. Subscription terms are presented before the purchase is completed, and we always strive to provide transparent communication and support to our users.
We understand your concern regarding the charges and would be happy to review your case. Please contact our support team at [email protected], and we will investigate the situation and assist you with a refund if applicable.
Our team is committed to helping customers and maintaining open communication throughout the resolution process.
If you ever need any assistance, please feel free to contact our support team at [email protected].
Not very happy at all, I did do one quiz, for 99pence, and every month they have been taking 29.99 to 30. 00 pound, I did not sign up to this, scamed me well and truly. Was a refund from August 2025.
Tryinnerly 回复2026-06-19
Thank you for your feedback.
We understand your concern regarding the subscription.
As shown before completing the test, a subscription is automatically activated after 3 days with clear terms provided in advance.
We would like to clarify that TryInnerly is not a fraudulent service. We always strive to provide transparent communication and support to our users.
Please contact our support team at [email protected] so we can review your case and assist you. We are committed to helping our customers and will do our best to find an appropriate resolution.
If you ever need any assistance, please feel free to contact our support team at [email protected].
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