Most reviewers were somewhat happy with their experience overall. Consumers find the platform fun, quick, and engaging, appreciating the smooth user experience when taking the test. Many people enjoy the immediate feedback and find the process of answering questions quite straightforward and interesting. Individuals often mention that the assessment provides a fun challenge and keeps them entertained during their free time.
However, some customers also noted unexpected issues with ongoing payments and surprise charges. Reviewers frequently mentioned being charged recurring subscription fees without clear advance warning after paying the initial small test price. People expressed frustration regarding unexpected charges and the difficulty of preventing these automated renewals.
This company keeps charging me for things I never signed up for. Definitely a fraud site.
Tryinnerly 回复2026-06-19
Thank you for your feedback.
We understand your concern regarding the subscription.
As shown before completing the test, a subscription is automatically activated after 3 days with clear terms provided in advance.
Please contact our support team at [email protected] so we can review your case and assist you.
If you ever need any assistance, please feel free to contact our support team at [email protected].
Thank you for your feedback.
We understand your concern regarding the subscription.
As shown before completing the test, a subscription is automatically activated after 3 days with clear terms provided in advance.
Please contact our support team at [email protected] so we can review your case and assist you.
If you ever need any assistance, please feel free to contact our support team at [email protected].
Same for me paid a small amount and next day £34.99 was charged to my credit card. My bank alerted me to suspected fraud and I stopped my credit card. I did contact the company and they replied politely saying that my subscription would be cancelled. I.e. the one I didn’t authorise.
Tryinnerly 回复2026-06-19
Thank you for your feedback.
We understand your concern regarding the subscription.
As shown before completing the test, a subscription is automatically activated after 3 days with clear terms provided in advance.
We're glad to hear that our support team was able to assist you and process the subscription cancellation.
If you ever need any assistance, please feel free to contact our support team at [email protected].
They deceptively signed me up for 39.99 /month subscription I never wanted. When I cancelled and asked for a refund, they said my claim was more than 14 days from the transaction so it's too late!
They are criminals.
Tryinnerly 回复2026-06-19
Thank you for your feedback.
We understand your concern regarding the subscription.
As shown before completing the test, a subscription is automatically activated after 3 days with clear terms provided in advance.
Please contact our support team at [email protected] so we can review your case and assist you.
If you ever need any assistance, please feel free to contact our support team at [email protected].
I paid 0.99$ for a report and 2 days after 39$ were taken from my account. I didn’t purchased anything, didn’t accept any other payments. I wrote 2 emails regarding refund and NOTHING!!
Tryinnerly 回复2026-06-09
Thank you for your feedback.
We understand your concern regarding the subscription.
As shown before completing the test, a subscription is automatically activated after 3 days with clear terms provided in advance.
Please contact our support team at [email protected] so we can review your case and assist you.
If you ever need any assistance, please feel free to contact our support team at [email protected].
ABSOLUTE SCAM! Bait & Switch Fraud - Protect Your Bank Account!
DO NOT USE THIS SHIT! This company operates a highly deceptive and illegal bait-and-switch scam.
They lure you in with a cheap $0.99 test, but they secretly attach a hidden $39.99 auto-renewing monthly subscription. They are completely unethical—they DO NOT send any confirmation emails, warning emails, or invoices before illegally deducting $39.99 from your bank account.
When you catch them stealing your money and try to cancel, the real trap begins. They intentionally hide the "Remove Card" option on their dashboard so they can hold your credit card hostage. Their customer support is entirely run by automated bots designed to lie and exhaust you. The bots will claim it was a "one-time test purchase" that cannot be refunded, even though their own website explicitly labels it as an active "Subscription".
Worse, many victims report that Tryinnerly CONTINUES to charge their bank accounts even after the subscription is officially canceled.
If you have entered your card details on this site, CALL YOUR BANK IMMEDIATELY. Block the merchant (processed via Airwallex) and file a fraud chargeback. Do not trust their "Cancel" button. They are crooks!
Tryinnerly 回复2026-09-07
Thank you for your feedback. We understand your concern about the charge.
We would like to clarify that Tryinnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at [email protected] so we can review your case and assist you, including reviewing your refund request where applicable.
Do NOT use this service! They operate a highly deceptive bait-and-switch scam. They advertise a test for $0.99 but secretly attach a $39.99 auto-renewing monthly subscription without clear consent. They DO NOT send any warning or reminder emails before illegally deducting money from your credit card. When you cancel and demand a refund for the unauthorized charge, their automated bots will lie to you, claiming it was a "one-time purchase" even though their own dashboard clearly says "Subscription." Furthermore, they deliberately hide the option to remove your credit card from your account. Absolute scammers. Avoid at all costs!
Tryinnerly 回复2026-06-09
Thank you for your feedback.
We understand your concern regarding the subscription.
As shown before completing the test, a subscription is automatically activated after 3 days with clear terms provided in advance. In addition, reminder emails are sent before the subscription charge is processed.
Subscription management options are available in the account Settings section.
Open Settings from the top navigation panel, scroll down, and click the Cancel button.
Please contact our support team at [email protected] so we can review your case and assist you.
If you ever need any assistance, please feel free to contact our support team at [email protected].
Thank you for your feedback.
We're sorry to hear that your experience did not meet your expectations.
The email address is required to create an account and provide access to your test results and reports.
After logging in, please navigate to:
Tests → View Report
If you have any questions or need assistance, please feel free to contact our support team at [email protected].
The same as other people, took a .99euro test and bam, a charge for 39.99euro the following days. There is an email saying that in 3 days there is an automatic charge. This email does not exonerate Tryinnerly, this is just aggressive. I had to go to the trouble and write to an email I got from this site to contact support. This is because my browser firewall considers Tryinnerly suspicious and unsafe. So I could not enter to the account directly. I had to go to the bank to block the charge, canceled my credit card and ask for a new one. Because it just feels unsafe. I have even asked GooglePay services to consider this aggressive/scam method. Update 6/8/26 I got my money back, but still think the same way.
Tryinnerly 回复2026-06-09
Thank you for your feedback.
We’re glad to hear that your refund request was successfully resolved.
We understand your concerns regarding the subscription process and account access. If you experience any difficulties accessing your account, our support team is available at [email protected] and will be happy to assist you.
This is a scam, don't be fooled... They charge you 99p to access your IQ score. But when you read the small print, it becomes clear that your 99p gives you access to their site for just 3 days, after which they charge you £34.99/month (and they already have your payment details). Nowhere on the website when you pay your 99p does it tell you that you are signing up for a recurring payment.
Tryinnerly 回复2026-06-04
Thank you for your feedback.
We understand your concern regarding the subscription terms. As shown before completing the test, a subscription is automatically activated after the 3-day trial period, and the applicable pricing and terms are presented prior to purchase.
If you have any questions regarding your subscription or would like us to review your case, please contact our support team at [email protected].
If you ever need any assistance, please feel free to contact our support team at [email protected].
Subscription Trap. Charged £34.99 after three days without making explicitly clear the autorenewal would be after three days. Chatbot email replies then lied to me saying the payment had been cancelled by my bank when it hadn't been. Have now raised a dispute with Visa as there's no way to contact anyone other than said chatbot, ergo no way of asking for a refund.
Tryinnerly 回复2026-06-04
Thank you for your feedback.
We understand your concerns regarding the subscription, billing, and communication you received.
Please note that our support team can be reached directly at [email protected]. If you believe there has been any misunderstanding regarding your payment status or refund eligibility, please contact us with your transaction details so we can review your case thoroughly.
If you ever need any assistance, please feel free to contact our support team at [email protected]
Scam, charged me for a subscription I did not purchase. Disgusting. Stay away. When you pay for the initial report -- WHICH I NEVER RECEIVED, it is completely unclear that you are subscribed.
Fraudulent. you have been warned! Still waiting on refund.,..
Tryinnerly 回复2026-06-04
Thank you for your feedback.
We understand your concern regarding the subscription. As shown before completing the test, a subscription is automatically activated after 3 days with clear terms provided in advance.
Please contact our support team at [email protected] so we can review your case and assist you.
If you ever need any assistance, please feel free to contact our support team at [email protected].
I was offered a ₱0.99 (USD) trial subscription for an online service after clicking on a link to explore the website. The offer appeared to be a low-cost trial with access for a few days before any full subscription charge.
After the trial period ended, I was unexpectedly charged ₱1,730.58 through GCash without realizing that the subscription would automatically renew at a significantly higher price. I was not actively using the service during this period due to work commitments and did not intentionally continue or confirm a paid subscription.
When I contacted the merchant (pay-innerly.com / Innerly), I received inconsistent responses. At first, they stated that a subscription charge had been made and partially refunded $27.99 USD. Later, they claimed there was no subscription linked to my email and that the charge was for a one-time test purchase, which they said was non-refundable. The merchant also referenced an email account that was not associated with my transaction.
The explanations from the merchant were conflicting and unclear, and the refund amount did not fully match the charge that was deducted from my account. The situation made it difficult to understand how the billing was authorized and how the final refund amount was calculated.
This experience highlights how trial subscriptions can be misleading if the renewal terms and pricing are not clearly understood or prominently displayed. Users should be very cautious when entering payment details for “trial offers,” especially when automatic renewal and higher charges may apply after a short period.
UPDATE: I just received their refund but not the exact amount of ₱1,730.58. I initially left a 1-star review due to my experience with billing and support. Since I received a refund, so I am updating my rating to 2 stars.
While I appreciate that the refund was eventually processed, the overall experience was frustrating. There was confusion around the trial terms, inconsistent information from support, and it required multiple follow-ups to resolve.
I was also unable to properly use the ₱0.99 three-day trial as expected.
The issue was eventually resolved, but the process affected my overall trust and experience.
Tryinnerly 回复2026-06-04
Thank you for your feedback.
We understand your concern regarding the charge and the information you received from support.
Please contact our support team at [email protected] and provide the transaction details, the charge amount, and the email address used for the purchase. We will review your case, verify the billing history, and clarify any discrepancies regarding the charge and refund amount.
If you ever need any assistance, please feel free to contact our support team at [email protected]
I am writing to formally request a full refund for the unauthorized charge of P1,730.58 processed on May 31, 2026 (Reference Number: 0000034086871).
I only intended to purchase a single test for the amount of P61.34. I did not knowingly authorize a recurring subscription or this significantly higher amount.
Tryinnerly 回复2026-06-04
Thank you for your feedback.
We understand your concern regarding the charge. Please contact our support team at [email protected] and provide the transaction details, including the reference number, so we can review your case and assist you with your refund request.
If you ever need any assistance, please feel free to contact our support team at [email protected]
I paid a usd 1 fee for a trial of the IQ test.
Did not carefully read the small letters in the contract, when providing my credit card details.
In the meantime have received 5 bills of usd 39.99 for services I am not even aware of what they provide.
Tried to enter my account details with Innerly, basis my email, however a message stated that my account cannot be found.
Have now cancelled my "subscription" via an email to the supo[port team, however this type of offering IQ tests are very unfortunate and... tricky.
Tryinnerly 回复2026-06-04
Thank you for your feedback.
We understand your concern regarding the subscription and account access.
If you are unable to locate your account, please contact our support team at [email protected] using the email address associated with the purchase. Our team will be happy to help locate your account and review your case.
After logging in, all test results can be found under Reports → Your Reports in your account dashboard.
If you ever need any assistance, please feel free to contact our support team at [email protected]
Get me to waste all this time answering questions and type my email in just to make me PAY to see my results. Bunch of cowards. I wish I could sue
Tryinnerly 回复2026-06-04
Thank you for your feedback.
We understand your frustration. The test can be taken free of charge, while access to the full report and results requires payment, which is presented before purchase.
If you have any questions regarding your purchase or account, please contact our support team at [email protected] and we will be happy to assist you.
If you ever need any assistance, please feel free to contact our support team at [email protected]
Beware! Sign up is for 0.99monthly but I have had 34.99 removed from my account without authorisation
Tryinnerly 回复2026-06-04
Thank you for your feedback.
We understand your concern regarding the charge. As shown before completing the test, a subscription is automatically activated after 3 days with clear terms provided in advance.
Please contact our support team at [email protected] so we can review your case and assist you.
If you ever need any assistance, please feel free to contact our support team at [email protected].
I have been stolen one month suscription which i highly doubt I had agreed to, had I been clearly advise. This is deceiving. Just asked for refund and it better work.
Tryinnerly 回复2026-06-04
Thank you for your feedback.
We understand your concern regarding the subscription. As shown before completing the test, a subscription is automatically activated after 3 days with clear terms provided in advance.
We have received your refund request. Please allow our support team time to review your case. If you have any additional questions, please contact us at [email protected].
If you ever need any assistance, please feel free to contact our support team at [email protected].
Scam !!! It is a trap. Never ever enter your bank details to buy one small product as you will be charged monthly.
EDIT after the reply of the company: They confirm that this is how it happens: you believe that you buy a single item and in fact you sign in for a subscription (you know, the small prints that nobody is reading, but that keep you committed to something you did not ask in the first place).
Tryinnerly 回复2026-09-07
Thank you for your feedback. We understand your concern about the charge.
We would like to clarify that Tryinnerly is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at [email protected] so we can review your case and assist you, including reviewing your refund request where applicable.
They charge $0.99 for a test result. No subscription was authorized. Within 3 days of the test they have attempted to bill my card almost $70. Very deceptive and misleading. Even after I closed the card they continued to try and bill it.
Tryinnerly 回复2026-09-07
Thank you for your feedback. We understand your concern regarding the subscription.
Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Please contact our support team at [email protected] so we can review your case and assist you. Our team is committed to helping customers and maintaining open communication throughout the resolution process.
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