What we truly want to create is not just a store, far from merely a transactional space, but rather a place akin to an exhibition where enthusiasts of toys can sit down, chat, and freely share whatever they like. Each toy is a universe unto itself. Healing lives, embracing the essence of existence through play.
Reviewers overwhelmingly had a great experience with this company. People frequently share how much they enjoy watching the live streams because the hosts are extremely entertaining, friendly, and welcoming during every broadcast. Buyers consistently point out the impressive variety of authentic items, ensuring everything arrives well-protected in secure packaging and perfect condition. Customers also appreciate the responsive support team that quickly assists with questions or order issues.
Some reviewers were not happy with international shipping delays and rough parcel handling by delivery staff. A few other people also felt that certain free gifts or additional requests required more attention.
Large selection of blind boxes! Wonderful hosts on the live streams that make the shopping experience fun anf the wait time for your order to be up enjoyable. The packaging is always great! My items arrive to me in great condition and timely manner. Customer service is alwahs helpful with my questions or concerns about my packages. Looove TTMART and would purchase through them again & again.
TTMart is the best shopping experience I have ever had! Very interactive, fun, and has a really nice community. I've been a loyal customer for almost a year and have never enjoyed shopping or hanging out anywhere as much as I do TTMart! All their products are 100% authentic and high quality, just like their team. If something isn't right, they will fix it! 😍🩷
I've made several purchases on here and all have been perfect. They don't ship with boxes, unless you pay extra, but that's clear from their website. Everything is sent out in a rigid cardboard box, and tracking is easy. I'm UK based, and I've found shipping time to be exactly as expected for a parcel travelling such a long way. They have a dedicated Customer Service contact number, and it is responsive. Absolutely recommend.
TTMARTTTT!!!! This is hands down one of the best blind box experiences for unboxings are so fun and exciting also offline ordering too, and the hosts are BEST and the community vibe makes every live a great time online. Even just watching is entertaining , highly recommend!
Shipping was a bit slow, but still ok considering it might come from far, I just wish the tracking was better updated during the shipping. Product came well packaged, and I would buy again
It's so terrible. I waited for a month and when I received the product, the doll's face was falling off!
Ttmartglobal 回复2025-04-15
We take all feedback seriously and attempted to contact this user immediately after seeing the review. However, after a thorough check, we found no record of any order placed by this individual. As a trendy toy community, we know our customers well—many have been with us for years, and we’ve built strong, respectful relationships with them. Our reputation over the past three years has been built on trust and genuine word of mouth.
This reviewer claimed there was an issue with the product. While minor damage can occasionally occur during international shipping, we always provide prompt and effective after-sales service, and our real customers are satisfied with how we handle such situations. In this case, however, we’ve never had any communication with this person whatsoever.
After further investigation, we found no trace of any visit or purchase history associated with this reviewer. This is clearly a malicious review from a competitor.
We are not afraid of problems—on the contrary, we take full responsibility when issues arise and continuously improve our service. Our mission is to provide the best possible experience for our community.
To those reading this: we hope you take the time to truly get to know TTMart and what we stand for. Unlike certain low-quality competitors who resort to baseless attacks instead of improving their own services, we focus on real connections, real customers, and real quality.
If you have any questions or concerns, we are always here to help. Thank you for your continued support.
— TTMart Team
I was very happy when I bought the product, but when I received the goods, they were all imitations, the quality and quality were very poor. I will never buy from ttmart again.
Ttmartglobal 回复2025-04-15
We take every customer review seriously and always strive to respond promptly. However, after thoroughly checking our records, we found no matching order or user under this name. As a community-driven platform focused on trendy toys, we have close relationships with our real customers and know each of them well. Over the past three years, our growth has relied on positive word of mouth and genuine support from our community.
This reviewer claims we had a bad attitude, but we have never communicated with them in any form—so how could there be a bad attitude? Further investigation shows there is no history of purchase or even a visit from this person. Sadly, this appears to be a malicious review from a competitor.
We are not afraid of constructive feedback—on the contrary, we welcome it. Whenever there’s a real issue, we take responsibility and continue to improve. Our goal has always been to offer the best possible service to our customers.
To those reading this: we sincerely hope you take the time to get to know TTMart and our community. Unlike some low-quality competitors who focus on discrediting others rather than improving themselves, we are committed to honest service, genuine products, and mutual respect.
If you ever have any concerns or questions, please feel free to contact us directly. Thank you for your continued support.
TTMart Team
I placed 2 different order and it been over a month. It’s said both orders are delivered but I never received it. I did reached out to them but they just told me to reach out to usps like what??!?
Ttmartglobal 回复2025-03-14
Dear Hao Nguyen,
We’re truly sorry to hear about your experience and completely understand your frustration. Our team has been actively communicating with you to resolve the issue, and we were always ready to assist. However, we noticed that we didn’t receive further responses from you.
Customer satisfaction is our top priority, and we always ensure proper after-sales support, especially in cases involving shipping delays. This commitment has earned us the trust of many loyal customers. If there were any shortcomings in our service, we sincerely apologize and are always striving to improve.
Please feel free to reach out to us at any time—we are more than happy to assist and find a solution that works for you. Your feedback is important to us, and we truly appreciate the opportunity to make things right.
ordered on 28th of december and arrived to england on the 7th of january, so much faster than i had thought! it was packaged really well and even included some cute extras for free! highly recommend :))
Everything went smoothly and without any problems, even with a tracking number. The package arrived safely packed with cute goodies. There were no problems with customs either. It took about 4 weeks to get to Germany. A really great experience with cute products. I would buy there again.
Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we're grateful for your support. We look forward to serving you again in the future!
Dear Tina Tran,
Thank you for sharing your feedback. We are truly sorry to hear about your experience, as we are committed to providing excellent customer service and addressing any concerns our clients may have. After reviewing our records, we were unable to find any purchase or communication linked to your account. We take customer service seriously and would love the opportunity to resolve any issues. If you could kindly reach out to us directly at [email protected], we will investigate the matter further and ensure it is addressed promptly.
Your satisfaction is very important to us, and we are always here to help. We look forward to hearing from you and resolving any concerns.
Best regards,
TTMart Customer Support Team
I purchased a order and the item damaged with that and they help me to send me back the new items.
Ttmartglobal 回复2024-11-05
Thank you for your kind review! We’re so sorry to hear that the item was damaged, but we’re glad we were able to resolve the issue quickly for you. Your satisfaction is our top priority, and we’re grateful for your patience and trust in us. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again!
Great seller. I ordered several times from Ttmart. Each time i was very satisfied with my order. Ttmart has items i can’t find anywhere else. The prices are fair and the shipping is always fast and my packages are well protected in sturdy cardboard boxes. I also always get some small gifts with my order. I only wish they could offer a membership fidelity programm for their customers
Ttmartglobal 回复2024-11-05
Thank you for your fantastic review! We’re so glad to hear you’re happy with our products, pricing, and fast shipping. Your suggestion for a loyalty program is greatly appreciated, and we’ll definitely consider it. We look forward to serving you again soon!
As always, great experience ordering, with care from very kind employees. The atmosphere and community are what make TTmart special. 💗
Ttmartglobal 回复2024-11-05
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us and appreciate your recognition of our team and community. Creating a positive atmosphere is very important to us, and we’re so glad it made your experience special. We look forward to welcoming you back soon!
Thank you for your kind review! We're so glad you’re happy with the product quality and variety. Your feedback is important to us, and we’ll continue working hard to provide even better service and products. We truly appreciate your support and hope to exceed your expectations next time!
The best shop ever.
amazing hosts and always friendly. Have the best shopping experience and the best fun ever and packages always comes safe and no damage and wouldn't buy from anywhere else. Always have the best fun and wouldn't change for the world.
Ttmartglobal 回复2024-11-05
Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear that you’ve had the best shopping experience with us. Your kind words mean everything to us, and we’re so grateful for your continued trust and support. We’ll keep doing our best to bring you fun and safe shopping experiences every time! We can’t wait to welcome you back again soon.
I've been ordering from TTMart for quite some time now & I've never been more than happy!
Products are amazing!
Repackaging is great!
TTMart team is super nice & friendly + a very loving TTMart family with everyone!
Always feel welcoming!
Thank you, TTMart❤️
Ttmartglobal 回复2024-11-05
Thank you so much for your heartfelt review! We’re overjoyed to hear that you’ve had such a positive experience with TTMart. Your kind words truly make our day! We're so grateful for your continued support and happy to know you feel like part of our TTMart family. We'll keep working hard to bring you amazing products and excellent service. Thank you for being with us, and we look forward to serving you again soon! ❤️