Wholesale Sourcing Customization Bulk Purchasing TVCMALL API New Arrivals Blog & News About Us: Whether you are just starting out or scaling an established business, we are here to drive your growth—because when one business thrives with our help, we all do. So let’s thrive. With over 1,000 reliable suppliers, we offer 1,000,000+ products online, 95% with no MOQ, and 10,000+ new arrivals every week. Our efficient shipment and service provide 3-5 day lead times, personalized recommendations, and dedicated 1-on-1 support, making sourcing faster and wholesale smarter. With 17+ years of expertise, 30+ leading European retail partners, and 10,000,000+ mobile cases sold annually, TVCMALL stands as your trusted and helpful wholesale partner. At TVCMALL, we live for the success of our clients, because our greatest fulfillment comes from boosting your growth—especially for independent online store owners, offline chain retailers, supermarkets, and online platform sellers. As Europe’s No.1 One-Stop Mobile Accessories Wholesaler, we empower growth with scale and service.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices, wide product selection, and exceptionally prompt shipping times to various international locations around the world. Many people note that the items consistently match their online descriptions well, fit properly, and arrive securely packaged in good condition.
Some reviewers were not happy with specific items, mentioning that certain electronics like remote controls or replacement screens did not work properly upon arrival. A few other people also felt that some goods were of poor quality, made of cheap faux leather, or arrived damaged during transit.
I received the product in good conditions. It took longer than expected and the communication could be better, since every mail and message (WhatsApp and Skype) was unanswered. Ultimately I received in good conditions and exactly what I ordered, but communication would be desired...
TVCMALL 回复2022-11-24
Dear CMasse,
Thanks for letting us know about your transaction experience with us. It sounds like we dropped the ball on the customer services. I'm really sorry about that.
In a few more days, we will upgrade our site and you can find our online chat directly, so you can chat with us more conveniently then.
Also, I've passed your review on to our team to make sure this is addressed.
Thanks also for your kind review for us. If you have any other comments, please feel free to reach out!
All the Best,
Sophie
[email protected]
Exellent. Fast shipping when item finally was sent :)
TVCMALL 回复2022-11-22
Hey dear customer,
Wow - we are thrilled to hear from you, and we appreciate the kind words, thank you very much! Hope to hear from you again, so we can thrive together, ^_^
Thanks again, and good day.
Sophie
Hi Patrick,
Thank you for your review and your time! And thanks for your kind words.
In a few more days, we will upgrade our site to make it more beautiful, user-friendly, and helpful, your visit is warmly welcomed after launching, and any suggestion is welcomed and valued by us.
Please feel free to reach out if you have any other comments!
Thanks again, and have a great day.
Sophie
[email protected]
Bought two USB-C to headphone adapter and neither of them work. I am also unable to provide a product review on their website because the page is not available. Stay away from them.
TVCMALL 回复2022-11-22
Hello Carles,
Thanks for letting us know about your transaction experience with us. It sounds like we dropped the ball on the product quality. I'm really sorry about that.
Would you mind reaching out to me personally at [email protected], I'll see to it that you get what you need this time.
Thanks again for your feedback – I'm looking forward to the chance to make this right.
Best,
Sophie
Ordered elf toy doll for my daughter with an arrival time of 7 to 15 days. After five weeks there is no toy and no response from TVCMall. Their live chat is Skype and they are not even logged in.
TVCMALL 回复2022-11-22
Hello Michael,
Thanks for letting us know about your transaction experience with us. It sounds like we dropped the ball on the customer service. I'm really sorry about that.
Would you mind reaching out to me personally at [email protected], I'll see to it that you get what you need this time.
Thanks again for your feedback – I'm looking forward to the chance to make this right.
Best,
Sophie
Hello Elena,
Thank you for your review and your time!
Sorry for this late reply.
I also appreciate the feedback you have for us on the poor description, we should have marked it more informatively on our site, sorry. Our service is always improving, and we rely on valuable feedback like this to make it even better. Please feel free to reach out if you have any other comments! Your 100% satisfaction is always our greatest motivation for improvement.
Thanks again, and have a great day.
Sophie
Some products in my order were shipped in different colors from what I ordered.
TVCMALL 回复2022-11-24
Dear customer
I really appreciate you sharing your thoughts here and the great review.
About your comment on the different colors of products, would you mind reaching out to me personally at [email protected] to tell me more details, I'll see to it that you get what you need this time.
Making our customers happy is always at the top of our to-do list.
Thanks again, and good day.
Sophie
One item was out of stock and part of the money was refunded. However they didn't deliver other purchased items in time and didn't give any compensation whatsoever.
TVCMALL 回复2022-11-22
Hi dear customer,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
In the future, I'll make sure that your request can be fulfilled. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
Item arrived as described on time. Worth paying for the DHL tracked delivery. Queries desktop with promptly by sales manager Eleven.
TVCMALL 回复2022-11-24
Hi Brett,
Thank you for your great review and your time!
Hope to hear from you again, so together we thrive , ^_^
Thanks again, and have a great day.
Sophie
The product did not work. It looks good. The price is unbelievable. It just does not fit. We purchased 4 casing for LG Stylo2 cell phone. Not one fit. The delivery was as promised (3 days ) but the order preparation took an incredible 15 days or more.
TVCMALL 回复2022-11-22
Hey PJ LAFLEUR,
I appreciate your detailed feedback here, and I'm sorry we let you down.
Would you like to reach out to me at [email protected] and I'll see to it that you get what you need this time.
Best regards,
Sophie
Refused to communicate post-purchase, and then stopped me posting a review of faulty item on their website.
The original interaction with them was great, with quick communication and postage.
When my item arrived (phone screen), I installed it and noticed that it had very considerable dark spots across areas of the screen and was clearly a sub-standard (maybe factory reject?) OEM part or a fake OEM part.
I contacted them asking about this with no response.
I then tried to leave an honest, reasonable review of the part detailing this problem with a photo, hoping to gain their attention this way. The review was "pending" for 8 days, over which I sent a further two messages asking how long it took for them to accept a review. There was no response from them in this time, and after 8 days they "rejected" the review with no explanation, even after sending an email asking specifically why my review was rejected.
Upon trying to use the "Re-write" option, I am given a "404" error and am unable to edit or re-submit my review.
I have contacted them further explaining that I am unable to re-write my review and that it seems like my review is being kept from the website in order to protect future sales.... With no response from them.
I told them that I would detail this interaction on TrustPilot, and I hope anyone considering purchasing from them has read this.
FYI it was an LG V20 Screen + Frame assembly.
This review has been re-submitted to allow it to be verified.
TVCMALL 回复2022-11-17
Hey Alex,
Wow - Your review impressed me! Cause there are so many details, I appreciate that, thanks! You're such a good customer, but we fell short this time.
I apologize, and I'm sharing your feedback with our sales team so that they know what happened, how it affected you, and what can be done to make sure this doesn't happen again.
Would you mind following up with me at [email protected], and I'll see to it that you get what you need this time.
All the Best,
Sophie
The product isnt true with this publicity in the website
Im very disapoint and will not make shoping in your website
I dont make a good review for you ..sorry for my english
TVCMALL 回复2022-11-22
Hello dear customer,
First off, thanks for sharing your feedback. I'm really sorry that the product didn't meet your expectations. Clearly, we fell short, and I apologize.
In the future, I'll make sure that our team to work on better products. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Again, we're sorry we dropped the ball this time, but we hope you'll consider giving us another chance. Feel free to reach out to me at [email protected] and I'll see to it that you get what you need this time.
Have a great day,
Sophie
Hi dear customer,
We appreciate the kind words! Short but powerful and valueable!
Our goal is to thrive with our customers, and I'm ecstatic that we were able to make it happen for you here with the most pleasing services.
Have a great day, and thanks for the review!
Sophie
The screen with touch is totally useless, at the beginning the spare part looks like is the correct thing but oh surprise, the spare part doesn't not have the final wire to attach to the on/off of the phone and that is basic, I tried to communicate with the team but so far, no one answered me and the chat guys told me that I need to send an email to the person that sent the shipping component email but that person is not answering any of my emails. Be careful and I am afraid that the spare parts just looks like the correct thing. I purchase a screen for a lumia 950 LX
TVCMALL 回复2022-11-22
Hey Freyes,
I appreciate your detailed feedback here, and I'm sorry we let you down.
Would you like to reach out to me at [email protected] and I'll see to it that you get what you need this time.
Best regards,
Sophie
Sept 21st I ordered a replacement screen for my Alcatel Fierce received a confirmation of order with a link for the order that did not work, logged on order is their all is good,
October 4th having received no confirmation of my item being shipped and not receiving item I attempted to logon to my account and was unable to,
Shipping information I do have initially told me 10 days and I now find out it could be 10-25 days, my plan is to email the company and if I receive no response from them or the item does not arrive by the 20th Oct then I will go thru my back to get a refund.Attempted to contact company via email in confirmation email link would not work wanted me to download app followed link to app site no apps
Sent email by physically typing in the contact email awaiting a response
TVCMALL 回复2022-11-22
Hi Georgina,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
In the future, I'll make sure that you get more considerate service. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind to reach out to me personally at [email protected] and I'll see to it that you get what you need this time.
All the Best,
Sophie
[email protected]
the battery is really bad. The tablet shuts off when 65% capacity remains.
TVCMALL 回复2022-11-17
Hey Luis,
Thanks for taking the time to write a review, and I am sorry we let you down.
At TVCMALL, we value every customer, in the future, I'll make sure that you get the best services.
Would you mind to reach out to me personally at [email protected] to tell me more details, and I'll see to it that you get what you need this time.
All the Best,
Sophie
I have ordered a XIAOMI Redmi NOTE 4 mobile phone before 6 months from TVC-MALL. I delivered the phone without any issue. However the phone has a very abnormal operation from the first time. All the apps randomly crashed, and at least once a day the mobile phone crashed and stacked on MI LOGO. I made all the appropriate procedures with several different ways in order to FLASH the ROM of the phone without any lack. So I thought that it was a hardware issue of the phone and I decided to send it back for service. I informed TVC-MALL for this very strange situation and what I have done until this time. I informed them that maybe it was a hardware issue. They told me to send it back with my expenses. That is what I did. I paid 15€ for the transportation cost and I sent it back to them. In the same time I opened a dispute to PAYPAL in order to be sure for their service. When they delivered the phone they told me that if I want back my phone, I should close the dispute without tell me nothing about the fault of the phone. I really wanted the phone back and not refund for the money. So I closed the dispute on PAYPAL. After that they informed that they sent it to XIAOMI service center and XIAOMI reflash the ROM with a new ROM and the phone was OK!!! I told them to send me the official service note of XIAOMI. They told me that they couldn’t provide me something like that!!!!!! How a XIAOMI product has gone into XIAOMI service center without RMA form. All these were very wizard for me. I wanted to be sure that the phone fix correctly. After a lot of communication in order to guarantee that the phone is OK I never took official XIAOMI note. So they sent the mobile phone back to me. Unfortunately they didn’t declare the phone for customs as a repaired product under warranty. This WRONG process from their side cost me additional 39€ for taxes. When I delivered the phone it crashed and stacked on MI LOGO after the first 15 minutes of usage. After the reboot apps started to crashed like before the service!!!!! I informed them about that and they answered to me that XIAOMI fix it. After that they disappeared. They don’t response in any message. This is not fair. I have paid about 250€ for the phone and transportation costs and I have nothing. This was an Easter present for my wife. They cheat their customers. I am a good customer for them because I have bought about 600€ of goods in 6 months. They don’t respect their customers. They are scam. NEVER BUY FROM THEM.
TVCMALL 回复2022-11-17
Hey JohnD,
Wow - I appreciate your detailed review, thanks for the effect, sincerely! You're such a good customer, but we fell short this time.
I apologize, and I'm sharing your feedback with our sales team so that they know what happened, how it affected you, and what can be done to make sure this doesn't happen again.
Would you mind following up with me at [email protected], and I'll see to it that you get what you need this time.
All the Best,
Sophie
packing, shipment and packaging are in the standard. What I do not understand is the payment of the paypal commission on each order. Other Chinese websites that sell the same articles do not pay it.
TVCMALL 回复2022-11-24
Dear customer,
Nice to hear from you and thanks a lot for the review!
It sounds like we dropped the ball on the paypal commission. I'm really sorry about that.
I've passed your review on to our team to make sure this is addressed. And you can reach out to me any time at [email protected]. I look forward to talking with you! Your 100% satisfaction is always our greatest motivation for improvement.
Thanks again, and good day.
Sophie
Very bad experience trying to buy a cellphone. Continuos delay to send it. I paid 20 more euros for a quick send and no way, after more than a week waiting they say that I have to pay more for a quick send. Finally I rejected and refund money. A total waste of time
TVCMALL 回复2022-11-22
Hello dear customer,
Thanks for letting us know about your transaction experience with us. It sounds like we dropped the ball on the timely delivery. I'm really sorry about that.
Would you mind reaching out to me personally at [email protected], I'll see to it that you get what you need this time.
Thanks again for your feedback – I'm looking forward to the chance to make this right.
Best,
Sophie
Ordered lg g6 love mei case, no screws, no customer service. I would not recommend this site to anyone
TVCMALL 回复2022-11-22
Hey Tristan,
Thanks for taking the time to write a review, and I am sorry we let you down.
At TVCMALL, we value every customer, in the future, I'll make sure that you get the best services.
Would you mind to reach out to me personally at [email protected] to tell me more details, and I'll see to it that you get what you need this time.
All the Best,
Sophie
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