Wholesale Sourcing Customization Bulk Purchasing TVCMALL API New Arrivals Blog & News About Us: Whether you are just starting out or scaling an established business, we are here to drive your growth—because when one business thrives with our help, we all do. So let’s thrive. With over 1,000 reliable suppliers, we offer 1,000,000+ products online, 95% with no MOQ, and 10,000+ new arrivals every week. Our efficient shipment and service provide 3-5 day lead times, personalized recommendations, and dedicated 1-on-1 support, making sourcing faster and wholesale smarter. With 17+ years of expertise, 30+ leading European retail partners, and 10,000,000+ mobile cases sold annually, TVCMALL stands as your trusted and helpful wholesale partner. At TVCMALL, we live for the success of our clients, because our greatest fulfillment comes from boosting your growth—especially for independent online store owners, offline chain retailers, supermarkets, and online platform sellers. As Europe’s No.1 One-Stop Mobile Accessories Wholesaler, we empower growth with scale and service.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices, wide product selection, and exceptionally prompt shipping times to various international locations around the world. Many people note that the items consistently match their online descriptions well, fit properly, and arrive securely packaged in good condition.
Some reviewers were not happy with specific items, mentioning that certain electronics like remote controls or replacement screens did not work properly upon arrival. A few other people also felt that some goods were of poor quality, made of cheap faux leather, or arrived damaged during transit.
I ordered phone and paid to have delivered within 3 to 5 days miss monica so she calls herself was unhelpfull rude and then asked for more money i think they are a terrible company and im going thru paypal what a joke dont use them people they are crooks.
TVCMALL 回复2022-11-22
Hey Steve,
Thanks for taking the time to write a review.
At TVCMALL, we value every customer, and aim to thrive with every customer.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
BEWARE OF CHEAP RUBBISH!!
Waste of time with this company. They deserve the one star as they do reply to emails promptly however get nowhere with regards to refunds and warranty claims on faulty products. Spent over £1000.00 on 6 CCTV cameras which do not do what they claim on description...InfraRed but don't work at night?? and wireless that loses connection every few minutes so requires ethernet cable and now they no longer sell the product. Cannot get refund or warranty claim and very expensive to return from EU as they do not accept DHL, UPS, TNT etc due to import duty that you will have to pay. Not worth the hassle. Buy local.
TVCMALL 回复2022-11-24
Hi Dan,
We appreciate you writing the review, and sorry for this late reply.
Also, I am sorry we let you down.
At TVCMALL, we value every customer and aim to thrive with every customer and partner.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
[email protected]
I never got my package I'm out 50 bucks know u suck
TVCMALL 回复2022-11-17
Hey dear customer,
Thanks for taking the time to write a review, and I am sorry we let you down.
At TVCMALL, we value every customer, in the future, I'll make sure that you get the best services.
Would you mind to reach out to me personally at [email protected] to tell me more details, and I'll see to it that you get what you need this time.
All the Best,
Sophie
I ordered a phone case with 2-4 day shipping spending much more than should be and 2 days later the company contacts me saying there is a shortage. Inappropriate should mark things as a shortage before people purchase. They also had the pictures marked wrong with the style of phone case so I had purchased the wrong style. Do not recommend this company at all.
TVCMALL 回复2022-11-22
Hey Anna,
Thanks for taking the time to write a review, and I am sorry we let you down.
At TVCMALL, we value every customer, and aim to thrive with every customer.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
Hello Ayaz,
Thanks for your review. It sounds like we dropped the ball on the product quality. I'm really sorry about that.
I also appreciate your comment about the good service, thanks.
For more comments, please feel free to contact [email protected], so I'll see to it that you get what you need this time.
All the Best,
Sophie
Excuses, Excuses, Excuses from Maggie. Instead of finding a way to help she made excuses, will not shop here again!
Dang it took 5 years for them to reply to this post!
TVCMALL 回复2022-11-22
Hi dear customer,
Yikes! I'm so, so sorry to hear that this happened.
At TVCMALL, we always want to put our customers first, and I apologize that we fell short this time. I'm sharing your feedback with our sales team so that they know what happened, how it affected you, and what can be done to make sure this doesn't happen again.
If you'd like to talk more, please feel free to reach out to me personally at [email protected], and I'd love the opportunity to talk this through with you to make it right.
Thanks again for the feedback, and take care!
Sophie
-----------------
Dear customer,
Sorry for this late reply. We admit that this is totally our fault. We did not read your comment before, and not until recently have we started. We sincerely apologize to you.
I will make sure your voice is heard more promptly with our timely reply. More importantly, thank you for your advice. We will focus more on practical solutions rather than simply saying sorry.
Wish you have a good day.
Sophie
Shocking service, item ordered then emailed some days later saying ordered can't be full filled so will refund. Then poor excuse emails why they can't refund. Been waiting 2 weeks and still no refund. So beware
TVCMALL 回复2022-11-22
Hi dear customer,
Yikes! I'm so, so sorry to hear that this happened.
At TVCMALL, we always want to put our customers first, and I apologize that we fell short this time. I'm sharing your feedback with our sales team so that they know what happened, how it affected you, and what can be done to make sure this doesn't happen again.
If you'd like to talk more, please feel free to reach out to me personally at [email protected], and I'd love the opportunity to talk this through with you to make it right.
Thanks again for the feedback, and take care!
Sophie
Have purchased phone covers for different models 3 or 4 times from this site.
TVCMALL 回复2022-11-22
Hello dear customer,
We are thrilled to hear from you, and we appreciate your trust and support, thank you very much! Hope to hear from you again, so we can thrive together, ^_^
Thanks again, and have a great day.
Sophie
Hey dear customer,
Thanks for taking the time to write a review.
At TVCMALL, we value every customer, in the future, I'll make sure that you get the best services.
Would you mind to reach out to me personally at [email protected] to tell me more details, and I'll see to it that you get what you need this time.
All the Best,
Sophie
Experience with her company and staff is very good
The communication perfect.
But here in Austria DHL- "Express", sit, especially since the EU, noisy idiots.
On the 23rd, we sent the voucher and the content of the consignment. These receipts were sent several times upon request.
To this day is still customs clearance and we are still waiting for the goods.
Typical Austria, much cash and no service. I think UPS is much better, was also expensive but; Delivery date, customs clearance, as well as delivery, the same day. Sincerelly Heinz Hubmann
A star print, only because of the high delivery costs for which, TVC should find a solution.
TVCMALL 回复2022-11-24
Hi Heinz,
Thanks for your review!
And sorry for this late reply.
I'm thrilled to hear that you had a good experience. I'll be sure to pass that positive feedback off to our team. It means a ton to us.
I also appreciate the feedback you have for us on the high delivery costs. Our service is always improving and always making effort to find a solution, and we rely on valuable feedback like this to make it even better. Please feel free to reach out if you have any other comments! Your 100% satisfaction is always our greatest motivation for improvement.
Thanks again,
Sophie
[email protected]
Product didn't fit. Purchased a custom phone case, that won't stay on the phone. Doesn't even look like it was made for the phone
TVCMALL 回复2022-11-22
Hey dear customer,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied product.
Would you mind to reach out to me personally at [email protected] to tell me more details, and I'll see to it that you get what you need this time.
All the Best,
Sophie
[email protected]
I ordered 2 phone cases off of this site and 3 days after I ordered they emailed me and said one of my cases wasn't in stock at the time and gave me no refund, and the other case hasn't arrived yet and it is 2 days late
TVCMALL 回复2022-11-22
Hey Cameron,
Thanks for taking the time to write a review, and I am sorry we let you down.
At TVCMALL, we value every customer, in the future, I'll make sure that you get the best services.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
The product is announced with 185.39 €. But one must add 15.23 € of shipping costs + 3% of expenses of payment by PAYPAL. With the reception I have still to add 56 € of taxes by DHL. Total of the purchase 256.64 €. On a competitor site (PRICEMINISTER) I bought the same product with 178.79 € without any other expenses and customs taxes. Difference, almost 100 €.
I am disappointed siteTVC-Mall
TVCMALL 回复2022-11-24
Hey Ange,
I really appreciate you sharing your thoughts here and the great review.
Also sorry for this late reply.
Making our customers happy is always at the top of our to-do list. Should you have any more comments, I'd appreciate the opportunity to hear them out and work with you to find the best solution here. And you can reach out to me any time at [email protected]. I look forward to talking with you!
Thanks again, and good day.
Sophie
I bought LCD screen, shipment tocks 2 mounts, then screen was demanded, in order to replace screen I need to send it back. Basically I will be without phone for time of shipment back and fourth. DO NOT BUY FROM THEM. Chinese company do not have good customer standers.
TVCMALL 回复2022-11-22
Hey Rich,
Thanks for taking the time to write a review, and I am sorry we let you down.
At TVCMALL, we value every customer, in the future, I'll make sure that you get the best services.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
I have decided to return a phone within 14 days, as the law allowes me to. I had multiple reasons, to begin with the broken seals on the package to the chinese applications on the phone itself.
Unfortunately, I got in touch with Mrs(?) Sakura, their sales manager. I have never EVER seen worse email communication.This person cannot conduct a normal discussion, english language is their massive weakness and words cannot contain how rude her attitude was! The worst customers service I have ever experienced in my life. I have the whole conversation and will post it everywhere possible.
I have contacted their sales director and one more person that had public email adresses, but so far without any answer.
Luckily, there is a big influence in our company, so we can warn masses of people from this seller!
TVCMALL 回复2017-02-22
Dear Kristina,
Thank you for shopping with us. Sorry for any inconvenience, regarding the problem you responded, we had handled it. Please contact Sakura to arrange return and she will solve it for you well as she promised now. Wish you have a nice day!
Best regards,
Jeremy
super late delivery and due to the wrong description i had to pay import tax of 34 euro!!!
TVCMALL 回复2022-11-24
Dear customer,
I really appreciate you sharing your thoughts here and the great review.
Also sorry for this late reply.
Making our customers happy is always at the top of our to-do list. Should you have any more comments, I'd appreciate the opportunity to hear them out and work with you to find the best solution here. And you can reach out to me any time at [email protected]. I look forward to talking with you!
Thanks again, and good day.
Sophie
placed an order over a week ago, and I understand that during Chinese New Year nobody works, however, when they come back I receive an email saying that what I ordered is not available, and when I ask if they can suggest something similar, the person's response (someone named Monica) is "not have, sorry for that ,dear."
This is terrible service no matter where in the world you're located! Will not use again, and do not recommend them!
TVCMALL 回复2022-11-24
Hey Erik,
Thanks for taking the time to write a review, and sorry for this late reply.
Also, I am sorry we let you down.
At TVCMALL, we value every customer and aim to thrive with every customer and partner.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
Nobody bothers to contact you. Poor payment gateway. Made transaction. card may have been compromised as an unauthorized transaction for £600 to apple store was made several days later. Hidden charges. Had to pay import duty was not notified about this. Tried to contact somebody at the company. No response. Would advise to avoid using this company. Definitely recommend using UK retailer even if that means paying a slightly higher premium just for that assurance.
Summary
All around experience very poor. I would rate zero
TVCMALL 回复2022-11-24
Hello Saj,
Yikes! I'm so, so sorry to hear that this happened.
And apologize for this late reply.
At TVCMALL, we always want to put our customers first, and I apologize that we fell short this time. I'm sharing your feedback with our team so that they know what happened, how it affected you, and what can be done to make sure this doesn't happen again.
If you'd like to talk more, please feel free to reach out to me personally at [email protected], and I'd love the opportunity to talk this through with you to make it right.
Thanks again for the feedback, and take care!
Sophie
Not at all what the description described as its features.
Not wind or waterproof at all. Took 7-10 business days to recieve the order when I paid for 3 day guarantee delivery. I am not sure if I will order from this site ever again.
TVCMALL 回复2022-11-24
Hello Joshua,
Yikes! I'm so, so sorry to hear that this happened.
And apologize for this late reply.
At TVCMALL, we always want to put our customers first, and I apologize that we fell short this time. I'm sharing your feedback with our team so that they know what happened, how it affected you, and what can be done to make sure this doesn't happen again.
If you'd like to talk more, please feel free to reach out to me personally at [email protected], and I'd love the opportunity to talk this through with you to make it right.
Thanks again for the feedback, and take care!
Sophie
Hey Dany,
Thanks for taking the time to write a review.
At TVCMALL, we value every customer, in the future, I'll make sure that you get the best services.
Would you mind to reach out to me personally at [email protected] to tell me more details, and I'll see to it that you get what you need this time.
All the Best,
Sophie
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