Wholesale Sourcing Customization Bulk Purchasing TVCMALL API New Arrivals Blog & News About Us: Whether you are just starting out or scaling an established business, we are here to drive your growth—because when one business thrives with our help, we all do. So let’s thrive. With over 1,000 reliable suppliers, we offer 1,000,000+ products online, 95% with no MOQ, and 10,000+ new arrivals every week. Our efficient shipment and service provide 3-5 day lead times, personalized recommendations, and dedicated 1-on-1 support, making sourcing faster and wholesale smarter. With 17+ years of expertise, 30+ leading European retail partners, and 10,000,000+ mobile cases sold annually, TVCMALL stands as your trusted and helpful wholesale partner. At TVCMALL, we live for the success of our clients, because our greatest fulfillment comes from boosting your growth—especially for independent online store owners, offline chain retailers, supermarkets, and online platform sellers. As Europe’s No.1 One-Stop Mobile Accessories Wholesaler, we empower growth with scale and service.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices, wide product selection, and exceptionally prompt shipping times to various international locations around the world. Many people note that the items consistently match their online descriptions well, fit properly, and arrive securely packaged in good condition.
Some reviewers were not happy with specific items, mentioning that certain electronics like remote controls or replacement screens did not work properly upon arrival. A few other people also felt that some goods were of poor quality, made of cheap faux leather, or arrived damaged during transit.
I ordered a number of products. Some were OK, like cases for smartphones. But other products were kaput even before getting them out of the box. Like a nail polish set (nail polish all over the place!).
But than again, the prices were extremely low. I cannot imagine under which circumstances these products were produced...
For now it was the last time I ordered something with TVC mall.
TVCMALL 回复2022-11-24
Hi Piekaar,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied product.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service and ideal product. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
BE VERY CAREFULL, THEIR AFTER SALE SERVICE IS VERY BAD !!!
Item: Removable Propellers Prop Protectors Guard Bumpers for DJI Phantom 3 - All White
Ordered: 13.10.2015
Arrived: 7.12.2015
When I ordered, did double PayPal payment (browser cache issue). After couple of emails with Mrs.Monica and escalation via PayPal I got back the money for the second payment. The goods arrived packed very well in nearly 60 days. Unfortunately there is no user manual included and the content of the packing is different from the description on their eshop. Instead expected 16 screws there are more screws in different kind of lenghts, but not 16pcs with the same size. It is very weird, because only screws with specific parametres can be used to avoid engine damage. It make sence the drone costs $1600 and each engine $20. I asked Mrs.Monica for an explanation what to do and help me to figure out which screws should be used. I got only reply "The manual is not part of delivery" :-( I asked many times later to give me some advice how to use the crews when only one size is needed, but she replied only one time "The screws are OK" and does not communicate.
Conlusion:
It seems do not check the package what is sent to you. If any contradiction than you can not expect any solution and takeover from their side :-(
TVCMALL 回复2015-12-14
Dear Jan,
Thank you for shopping with us. I am Jeremy from TVC-Mall. Sorry for any inconvenience.We will check our products again and again, and also we hope that our customers can read the product information more careful. Wish you have a nice day!
Best regards,
Jeremy
My father ordered a balance wheel from them, and it has been a couple days over a month since we paid for it and we still have not received it. We have yet to see it on the tracking, we did get a tracking number but it says it was requested to get returned to the sender. I have emailed twice already and and still no answer, i used to get replies right away but not anymore. I was told they ran out of stock in the us warehouse and had to get it sent in from china. And its been foreverr.
TVCMALL 回复2022-11-24
Hey Jessica,
Thanks for taking the time to write a review, and sorry for this late reply.
Also, I am sorry we let you down.
At TVCMALL, we value every customer and aim to thrive with every customer and partner.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
I made an order on 11/18/2015 and was suppose to receive the item within 4 to 7 days. I finally received the item on 12/9/2015. I had sent three emails but never got an answer, I called 4 times and finally got someone to answer the phone. It was hard to understand what was being said, I do not know if it was the connection or what was being said.
TVCMALL 回复2022-11-24
Hi Russell,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service . The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
I was impressed when ordering with how quickly my item shipped. BUT AFTER RECEIVING DAMAGED PRODUCT AND THIS WAS IN THE $300.00 DOLLAR RANGE I HAVE BEEN UNABLE TO GET ANY RESPONSE . LOOKS LIKE I AM GOING TO BE OUT MY MONEY BUT THEY WILL NOT GET ME AGAIN. GO TO AMAZON PAY A LITTLE MORE, GET SERVICE!
TVCMALL 回复2022-11-24
Hi Bill,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service . The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
My son shopped several vendors & this was the fastest shipping.
He wanted it for the Thanksgiving Break from school.
Quoted 2-4 days...paid $81. Should have been there the Wed before Thanksgiving at the latest.
It took 13 days. Several emails but no compensation.
He is happy with the product, my other son wants to order but will not from this vendor.
TVCMALL 回复2022-11-24
Hi Drown,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service . The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
RIP OFF, FRAUDULENT COMPANY! PLEASE EXPOSE THESE CROOKS!
I'm a frequent online shopper & saw a YOU TUBE of a boy promoting what a great deal the 2 wheel balance hover board was from TVC-Mall. I ordered it on Nov. 6th, they sent me a message on November 12th with a UPS tracking number. They said to wait a few days to track it and also mentioned to take pictures of the scooter immediately when it arrived in case of damages! RED FLAG #1! After a week of trying to track it via UPS and "no tracking information" releasedly found I contacted them & they said to be patient & not worry that it had shipped. Lucky for me my husband is a UPS International Sakes Rep and they said the tracking # was fraudulent. After many attempts of contacting TVC Mall, they told me to "calm down" and it would arrive by Thanksgiving weekend. Still no package or tracking info after that. After 2 more emails, no response? Finally after submitting a claim to Pay Pay, they claimed the scooter was on Clearance and they said they didn't know if it would ship. Hmmmm, after claiming it had shipped 3 weeks ago. Then told me it was no longer available. I checked their website which had it on sale for half the price and said "ships in 1-3 days"!?!?!? Check out their website, this is some 3rd Wirld Chinese garage based scam! This was a Christmas present for my son! Please expose this company & buy only from the USA, the extra $$$$$ is worth it! I'm Hoping I'll get my $350 back from PayPal!!! God forgive these thieves!!!!!!!
TVCMALL 回复2015-12-05
Dear Customer,
Thank you for shopping with us. I am Jeremy from TVC-Mall. Sorry for any inconvenience.Your problem has been reported to our customer service. Jovi is going to help you with this problem. Please wait patiently and check your inbox.
Best regards,
Jeremy
My purchase arrived broken. The corner of the merchandise box (not the shipping box) was crushed. Once I open the merchandise box, I notice that the product (a hover board) that the wheel hub was chip/broken. Which then I tried to turn on the product and half on the board didn't respond or light up. Very disappointed. The hardest part was trying to get TVC-Mall to issue me a RMA # to return the broken product. It took weeks & multiple emails/photos & video. VERY SHADY BUSINESS PRACTICE. AVOID TVC-MALL !!!!
TVCMALL 回复2015-12-03
Dear Nathaniel,
Thank you for shopping with us. I am Jeremy from TVC-Mall. Sorry for any inconvenience.Your problem has been reported to our customer service. Kim is going to help you with this problem. Please wait patiently and check your inbox.
Best regards,
Jeremy
I can only rate this 2 stars for now because. I have not received my items and it has been a month no ups tracking. So I will be looking into this issue if I get my things I will do another review
TVCMALL 回复2015-11-30
Dear JUANTE,
Thank you for shopping with us. I am Jeremy from TVC-Mall. Sorry for any inconvenience.Your problem has been reported to our customer service. Daisy is going to help you with this problem. Please wait patiently and check your inbox.
Best regards,
Jeremy
I bought a hover board online paying almost $100 just for shipping for a 4-6 day shipping. After emailing them a couple of times, I get it in almost three weeks. When it arrives the product does not work. I had to email them again three times .. And I still don;t know what the problem is. Now I am going to return the product. Online it says I have to pay for shipping !!! I better not.. The product does not even work !
I would not comment unless their service calls me and I get my full money back. .. Waste of time ! I am available at my email address if TVC mall wants to fix this problem !
TVCMALL 回复2015-11-30
Dear Shilpa,
Thank you for shopping with us. I am Jeremy from TVC-Mall. Sorry for any inconvenience. Maybe you can watch repair video on https://www.youtube.com/watch?v=5qo7EQt0BJw . Also, Candice is going to help you with this problem. Please wait patiently and check your inbox.
Best regards,
Jeremy
I can honestly say that when my son ordered his hover board from china, I was very upset because if something is wrong with it, or it breaks, how do I return it?? Is there any sort of warranty?
TVCMALL 回复2022-11-25
Hi Lisa,
Thank you for your review and your time!
And sorry for this late reply.
I totally understand your concerns. At TVCMALL, we value every customer and are keen to find a solution for them, if you have any problem with the order, after-sales service, or others, please feel free to reach out, I am ready to talk. Your 100% satisfaction is always our greatest motivation for improvement.
Thanks again, and have a great day.
Sophie
[email protected]
Ordered the two wheel self balance mini scooter on website, and chose USA delivery which should only take 2-4 days. However it's been 3 weeks and I still have not received the item. Wrote many e-mails to them, and they said it's being processed. Sent me a ups tracking number that just said a label was created but pkg never turned over to ups for shipping. Later they said it was out of stock so they had to ship from China. Several days passed and still no sign of the item. E-mailed them again and they said they had delays in custom and now it's been resolved but still need a few days to reach U.S. Several days have gone by and still no sign of the item and they can't even provide a tracking number!
TVCMALL 回复2015-11-20
Dear Peggy,
Thank you for shopping with us. I am Jeremy from TVC-Mall. Sorry for any inconvenience. I think sometimes we need mutual-understanding. We hope that you can wait patiently. Also I will report your problem to our customer service, Roy. He is going to help you with this problem. Please wait patiently and check your inbox.
Best regards,
Jeremy
My shopping experiences with TVC-Mall have ended with this latest transaction. I attempted to purchase a $15 item and because I wanted to ensure its delivery in time to use it for an upcoming trip, I was willing to pay $24 for expedited delivery. The site claimed 2-4 day delivery, this was later revised to 2-7 day during the subsequent "customer service" inquiry. The item was purchased on Oct 31 and I received a notice on Nov 3rd, that it was shipped via DHL. On Nov 11th, I received the following explanation:
The order was shipped, also the shipping information is updated. As the item contains battery, it been held and return from HK custom. We resend again. Plz wait for few days. It's blooming months, the shipping a bit delay than nornal in shipping company. The DHL is in held of warehouse. Because over 800,000 parcels each day from our compant in checking .
I received the item on Nov 13th and my attempt to recover the expedited shipping costs was unsuccessful. I will return the item (at additional expense) and wait, wait, wait for my refund...probably after "blooming months".
TVCMALL 回复2015-11-18
Dear Customer,
Thank you for shopping with us. I am Jeremy from TVC-Mall. Sorry for any inconvenience.Your problem has been reported to our customer service. Nicole is going to help you with this problem. Please wait patiently and check your inbox.
Best regards,
Jeremy
NEVER BUY FROM THIS WEBSITE!!! Worst customer service ever!
Worst experience of my life. Bought a 2 wheels balance board for my son's birthday. UPS delivered to an incorrect address. I never got the merchandise and TVC does not want to refund the money I paid for a merchandise I never received. They even say that UPS charged them $236 of freight charges which I have no idea what that is. They have been disrespectful in the way they talk to me about the situation. Not even once they have said sorry because my son never got his bday present. They only keep saying it was my fault because I provided an incorrect address and it wasnt. They talk to me in an agressive and acusatory tone. Something like that has never happened to me before when buying on line. They may be a store in a house garage or something like that. If you dont want to loose your money please NEVER BUY FROM THIS WEBSITE.
TVCMALL 回复2022-11-24
Hi Viveka,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service . The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
It's been 2 1/2 weeks since I heard from them I ordered my balance wheel on 11/3/15 and never got a tracking number all they said was we will ship it asap and yet nothing they don't reply to me or anything. So far very bad customer service!
TVCMALL 回复2022-11-24
Hey Gregorio,
Thanks for taking the time to write a review, and sorry for this late reply.
Also, I am sorry we let you down.
At TVCMALL, we value every customer and aim to thrive with every customer and partner.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
I ordered something on 11/9 and till this day I have not received a transaction confirmation, used PayPal so I know it went thru. I ordered something else before and response and service was great. Not sure why the inconsistency in communication.
TVCMALL 回复2022-11-24
Hi Giovanna,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service . The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
It was great that I got my package, but It took a wile for them to answer questions.
TVCMALL 回复2022-11-25
Dear ZH,
I really appreciate you sharing your thoughts here and the great review.
Also sorry for this late reply.
About your comment on the customer service problem, would you mind reaching out to me personally at [email protected], I'll see to it that you get what you need this time.
Making our customers happy is always at the top of our to-do list.
Thanks again, and good day.
Sophie
Processing time for my item stated worst case would be 2-3 days, and they even said in the online chat "we'll try and get it sent before the weekend" (I placed the order on a Thursday).
I placed said order on 22/10/2015 with express (2-4 day post) and they didn't even post it until the 31st!! So instead of it arriving on the 2nd it ended up not arriving until Wednesday November 4th!!!
Absolutely disgusted. To add insult to injury they now send me spam advertising even though I have unsubscribed from their list. The product itself was great but arrived very late considering I needed it by the 7th, did not leave me enough time to practise with the product.
I also got on their chat several times to ask them where my parcel was and they tried to blame it on DHL even though the parcel and label was still with them. I got in touch with DHL Australia who put me on hold while they spoke to the centre in HK who confirmed they did not have the parcel, even though the TVC Mall rep swore they did not have it, the TVC rep even told me "do not believe DHL" - their own courier company!?
I then asked questions to TVC rep which DHL had already given me answers to, and because the TVC rep was lying and I was able to prove it they got angry and left the chat conversation. Avoid this company at all costs if you can! They are deceptive, they lie and even when you pay a premium for express postage expect it to still take triple the amount of time because they are the laziest people on earth.
TVCMALL 回复2022-11-24
Hi Adam,
Wow - I appreciate your detailed review, thanks for the effect, sincerely! I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service . The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
After lots of shopping, we ordered my son's hover-board from TVC with every dollar of his recent birthday money. The product took 3 weeks to arrive, and when it did it was broken. They subcontract thru so many different companies, that it has been impossible to get a refund, even though UPS returned it to the "SHIPPER". This has been a nightmare. TVC even suggested we watch a video, and repair it ourselves with a part they could send, along with 20 USD.
It's been a month now. We are still pursuing our refund and TVC claims to have never heard of the "SHIPPER" that we actually received the product from. DON'T DO IT!!
Their customer service consists of invalid phone numbers, and fake "live chat" solutions. "SHERRY" will reply to your emails only once per night with evasive questions, and no real attempts to locate/solve the problem.
I will report them to every outlet possible.
TVCMALL 回复2015-11-13
Dear Sarah,
Thank you for shopping with us. I am Jeremy from TVC-Mall. Sorry for any inconvenience. Could you please tell me your order number? Then I can find the corresponding account manager to answer your questions.
Best regards,
Jeremy
At first, I thought my package would come in smoothly, sadly there were many problems along the way making my experience no that great.
TVCMALL 回复2022-11-25
Dear Kalie,
I really appreciate you sharing your thoughts here and your time to write a review.
Also sorry for this late reply.
About your comment on the customer delivery problem, would you mind reaching out to me personally at [email protected], I'll see to it that you get what you need this time.
Making our customers happy is always at the top of our to-do list.
Thanks again, and good day.
Sophie
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