Wholesale Sourcing Customization Bulk Purchasing TVCMALL API New Arrivals Blog & News About Us: Whether you are just starting out or scaling an established business, we are here to drive your growth—because when one business thrives with our help, we all do. So let’s thrive. With over 1,000 reliable suppliers, we offer 1,000,000+ products online, 95% with no MOQ, and 10,000+ new arrivals every week. Our efficient shipment and service provide 3-5 day lead times, personalized recommendations, and dedicated 1-on-1 support, making sourcing faster and wholesale smarter. With 17+ years of expertise, 30+ leading European retail partners, and 10,000,000+ mobile cases sold annually, TVCMALL stands as your trusted and helpful wholesale partner. At TVCMALL, we live for the success of our clients, because our greatest fulfillment comes from boosting your growth—especially for independent online store owners, offline chain retailers, supermarkets, and online platform sellers. As Europe’s No.1 One-Stop Mobile Accessories Wholesaler, we empower growth with scale and service.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices, wide product selection, and exceptionally prompt shipping times to various international locations around the world. Many people note that the items consistently match their online descriptions well, fit properly, and arrive securely packaged in good condition.
Some reviewers were not happy with specific items, mentioning that certain electronics like remote controls or replacement screens did not work properly upon arrival. A few other people also felt that some goods were of poor quality, made of cheap faux leather, or arrived damaged during transit.
we order a lot of stuff to be deliver on early delivery and we did not get any update and when we chat with the person online she said the stock was out of stock and we got the delver late although we paid extra for the earlt delivery .. will never recommended it .. poor service.
TVCMALL 回复2015-11-05
Dear Neville,
Thank you for shopping with us. I am Jeremy from TVC-Mall. There may be something misunderstanding. Sorry for any inconvenience.Your problem has been reported to our customer service. Sherry is going to help you with this problem. Please wait patiently and check your inbox.
Best regards,
Jeremy
I already left one bad review, which of course resulted in them finally getting back at me, after I had waited for over a month for a reply from their sales representative, Inna. Inna contacted me and we arranged for me to send back the defective goods, which was quite expensive btw. I've checked the delivery status and it appears that the post service has tried to deliver the goods, but for some reason couldnt. And what do you know! Now TVC is not answering again! This is simply getting ridiculous. This company is, like many Chinese companies, just another scam, where they try to run from their responsibilities as soon as they have their money. Im done doing business with people from this country, its amazing how you can have so little integrity as some of these people show.
TVCMALL 回复2015-11-05
Dear Morten,
I have talk to our superior. We will take some measures to solve problems. And we will pay more attention on our service. Thanks for your advice.
Best regards,
Jeremy
Dear Morten,
Please clam down. I will be handling this feedback to the superior. Also, I will reply you as soon as possible.
Best regards,
Jeremy
need to advise when whole company takes a week off
I bought a present for my daughter in September for her birthday. No confirmation, tracking number etc. I put a fraud alert on payment thinking for sure the place is a scam.
Finally get word that all of China is off for a week first week of October. Present was coming from USA but they just stopped in tracks. Eventually arrived very late, but happy with product.
got to tell customers you are not doing anything for a week. I felt deceived as I would have gone elsewhere to get it on time.
TVCMALL 回复2022-11-24
Hi Douglas,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
I ordered a smart balance wheel (hoverboard) from tvc mall almost 3 weeks ago. They claim it takes 1-2 days for processing and 2-6 days for shipping. I noticed a few days after I ordered that the status was still on "pending". I emailed them time after time and there was no response. About a week later they finally emailed me back saying they were on a 5 day holiday break. They then said that they were currently in a shortage and that it would be another WEEK before they would be getting more in stock. Two days ago marked that week. I emailed them asking when it would be shipped. They said "tomorrow". The next day (which was yesterday) I asked if it was shipped and they said that they were preparing to ship it and that they would send me a tracking number soon. The next day (which is today) I still haven't got a tracking number and my order status says "processing". I doubt they have even shipped it. I've read several reviews of people having the same problem. One person even said that when they finally got their hoverboard it was broken. Hopefully they can send my order and that it will arrive safely and not damaged. The way things have gone so far I'm not even sure if they'll ever ship my order. Anyways I highly recommend you stay away from this site, or at least their smart balance wheels. TVC mall, if you guys are reading this please just send my order today. This is ridiculous. I don't like having to post bad reviews about you guys but customers are giving you guys lots of money and they need to know the truth. My order number is V15101501040
TVCMALL 回复2015-11-02
Dear Cameron,
Thank you for shopping with us. I am Jeremy from TVC-Mall. Sorry for any inconvenience. I need some information from you before I can help you. Could you please tell me your order number?
Best regards,
Jeremy
Fits well. Not sure if it's water resistant. Very nice leather look, still plastic though. Took a week for delivery to the Netherlands (DHL).
TVCMALL 回复2022-11-24
Hi Yassine,
Thank you for your great review and your time!
Hope to hear from you again, so together we thrive ^_^
Thanks again, and have a great day.
Sophie
So I purchased a phone (1-3 day dispatch time) this is where the story began.
Monday received an email to confirm the address (which never happens with other companies). Looked suspicious but I thought OK genuine guys.
Thursday, claiming the product was shipped on Wednesday.
Friday DHL confirmed that they never received the parcel and just online booking was made. Received an email asking to confirm the delivery address again! So instead of receiving product this week and paying premium for DHL delivery a week later I have nothing.
Contacting Paypal to get a full refund.
P.S.Why do most of China sellers are like this ? They need to establish proper authorities in that country.
TVCMALL 回复2022-11-24
Hey Thomas,
Thanks for taking the time to write a review, and sorry for this late reply.
Also, I am sorry we let you down.
At TVCMALL, we value every customer and aim to thrive with every customer and partner.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
I ordered a segway for $330.34 waited 6 days for it (they said it would've come in 4 days) i contacted them and asked for a tracking number they responded "The payment for order *************** via credit card is not processing successfully, because the credit system thinks it's a high-risk payment.
Your payment will be returned to your card sooner or later."
Mean while the money was taken out of my account and has not returned yet and i have already waited about 1 week. Don't wast your money with them.
TVCMALL 回复2015-10-27
Dear Costumer,
Thank you for shopping with us. I am Jeremy from TVC-Mall. Sorry for any inconvenience. I need some information from you before I can help you. Could you please tell me your order number?
Best regards,
Jeremy
Fine product, took it forever to arrive - good product
The support has been catastrophic, and it took the product 29 days to arrive, instead of the "9-12".
But the product is great, works fine and just as promissed.
TVCMALL 回复2022-11-24
Hi Albert,
Thanks for your great review!
And sorry for this late reply.
I'm thrilled to hear you enjoyed our product. I'll be sure to pass that positive feedback on to our team. We take a lot of pride in our work, so thank you for taking the time to share how it's worked out for you. It means a ton to us.
As for your comments about the slow shipping – that's great feedback! We really appreciate it. I'll pass that off to our delivery team so that they can find a better solution to figure this out soon.
If you have any other comments, please feel free to reach out!
Thanks again,
Sophie
[email protected]
I got my package it seemed like it took forever but i finally got it the communication was good too I wish some of the stuff they had was labeled tho like the go pro and stuff like that but overall i would buy from here again
TVCMALL 回复2022-11-25
Hello Ashton,
Thank you for your review and your time!
And sorry for this late reply.
I'm happy to hear that the communication was good and you would come again. I'll be sure to pass that positive feedback on to our team. It means a ton to us.
I also appreciate the feedback you have for us on the long delivery and the suggestion of stuff with labels. Our service is always improving, and we rely on valuable feedback like this to make it even better. Please feel free to reach out if you have any other comments! Together, we thrive.
Thanks again, and have a great day.
Sophie
My service with them is horrible and slow responding. The product that i bought from them does not work and now they want me file file a claim with the shipping company so they can get the blame, when they are the one that packed the product into the box forcefully causing my item that i purchase to break.
TVCMALL 回复2022-11-24
Hi Jerry,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
To sale over the World means to sale without holidays. My expierence of shopping at TVC-Mall was good, but it happened on holidays. As delivery time for me was essential, I choose DHL. After 6 working days waiting I contact with seller and know about holidays which took place when I paid for my order and other ones, 7 days long, are coming in 24 hours. So, my order was there and it could be there 7 days more if I don't contact seller.
After our contact my order began to move and in 6 working days else I get it. As result delivery instead of 4 working days shown on TVC took 12 ones.
TVCMALL 回复2022-11-25
Hello Aleksandrs,
Thank you for your review and your time!
And sorry for this late reply.
I appreciate the feedback you have for us on the holiday delivery issue, we should have addressed the holiday information on our site more clearly, or noticed you beforehand. Our service is always improving, and we rely on valuable feedback like this to make it even better. Please feel free to reach out if you have any other comments! Your 100% satisfaction is always our greatest motivation for improvement.
Thanks again, and have a great day.
Sophie
[email protected]
In the beginning TVC.Mall was absolutely fine it was easy to order and very straight forward. I then went ahead and purchased my product it said I was going to receive it between 9-12 days it doesn't arrive two weeks I tried to contact them multiple times and they didn't answer and to this day I haven't received my product or any notification on were my order is.
TVCMALL 回复2022-11-24
Hi Lollipop990,
Thanks for taking the time to write a review, and sorry for this late reply.
Also, I am sorry we let you down.
At TVCMALL, we value every customer and aim to thrive with every customer and partner.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
I ordered my Smart Balance Wheel from this website and it was great, wished they would've delivered it a little bit sooner but atleast it came , so I give them 4 Stars, look forward to my next purchase with them.
TVCMALL 回复2022-11-25
Hi Will,
Thanks for your review!
And sorry for this late reply.
I also appreciate the feedback you have for us on the sooner delivery, that's our goal, too. Our service is always improving, and we rely on valuable feedback like this to make it even better. In the future days, we will be always committed to finding better solutions for our customers and partners.
Please feel free to reach out if you have any other comments!
Thanks again,
Sophie
[email protected]
I bought 2 controllers that mentioned they were iOS and android compatible, when the product arrived it was cheaply made and didn't work at all. When I emailed customer service they refused to send me an RMA to return the product, I will never buy from here again.
TVCMALL 回复2022-11-24
Hi Christian,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
Ordering out of the US is something I won't do again , the wait for my order is way to long . I made this mistake . TVC seems like a good company and someone did get back to me over my order and possible shipping date,but that doesn't negate the fact that I'm not happy ....
TVCMALL 回复2022-11-24
Hi Jorge,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
I made a purchase and I got an e-mail from Roy letting me know that my order was on it's way. the problem is that Roy sent me a confirmation of 1 item (2 pieces), when I ordered 7 items (25pieces) when I reply to ask what about the rest of my order, she answered ignoring my question and just stating that since china was on holiday from October 1 till the 8. I sent another e-mail explaining that I do a lot of business with china and there is always someone available even if there is a holiday. I even went to his Skype and saw that he was connected and after several trials finally he told me that he will check into my order. it has been over 24 hrs since that communication. My order number is: V15092701646 I am very close to rep or this to fraud department on Pay Pal and American Express
TVCMALL 回复2022-11-24
Hi Luis,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
The case has a magnet that closes it up... the magnet fall off the first day it was used. Also the plastic is low quality.
I emailed the sales reprisentative that took the order and did not get any answers...
TVCMALL 回复2022-11-24
Hi Daniel,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
And apologize for this late reply also.
In the future, I'll make sure that get a more pleasant service. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
I ordered a 2 wheel self balancing wheel a sample to potentially purchase a bulk order. It's been almost two weeks and I haven't received the product. Online status says shipped but there isn't a tracking number nor have the emailed me. I've sent messages with no response in return and every time I call no one is available to assist. I wouldn't recommend ordering from them because the customer service is terrible.
TVCMALL 回复2022-11-24
Hi Jennifer,
Thanks for taking the time to write a review, and sorry for this late reply.
Also, I am sorry we let you down.
At TVCMALL, we value every customer and aim to thrive with every customer and partner.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
Product conform to order, delivery time correct.
I will order again on this site if needed.
Thanks
TVCMALL 回复2022-11-24
Hi Achab78,
Thank you for your great review and your time!
Hope to hear from you again, so together we thrive ^_^
Thanks again, and have a great day.
Sophie
Good customer service, a little slow shipping time
the experience was good, i received my package, took a bit longer than i was hoping tho, also, the tracking number didn't work
TVCMALL 回复2022-11-24
Dear Jason,
I really appreciate you sharing your thoughts here and the great review.
Also sorry for this late reply.
About your comment on the delivery problem, would you mind reaching out to me personally at [email protected], I'll see to it that you get what you need this time.
Making our customers happy is always at the top of our to-do list.
Thanks again, and good day.
Sophie
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