WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!
Reviewers had a great experience with this company. Customers frequently praise the affordable prices, nice packaging, and exceptionally fast delivery times across a wide variety of gaming products and tech items available. Many people are also very happy with the helpful customer support team, noting that staff members resolve product issues quickly and efficiently.
However, some customers also noted unexpected shipping delays, missing items inside packages, and prolonged difficulties with receiving delayed replacement orders. A few reviewers additionally experienced slow communication or unhelpful responses from support when trying to process returns or handle hardware faults.
Bought an item from here, and after 2 weeks I thought I'd check whether it had been dispatched.
They then sent an email saying the item as out of stock and discontinued. I'm sure had I not got in touch they would have kept my money and not sent anything.
This company is a scam, avoid at all costs
WhatGeek 回复2025-02-21
Dear Customer:
First of all, thank you very much for taking the time to give us feedback on your shopping experience. We are deeply sorry for the inconvenience you encountered in purchasing Miyoo A30.
Your feedback is very important to us, and we have carefully recorded it and will take immediate measures to improve it.
Regarding the issues you mentioned:
Out of stock and discontinuation issues: We are very sorry that we failed to inform you of the out of stock and discontinuation of Miyoo A30 in a timely manner.
This is because our inventory management system failed to update in real time, resulting in our failure to discover the out of stock problem immediately after you placed an order.
We have thoroughly investigated this issue and are upgrading the system to ensure that customers can be notified more promptly in the future.
Refund processing: We understand your dissatisfaction with the delay in refund. We have arranged a full refund for you, which is expected to arrive within 1-3 working days. Please pay attention to your account information.
In order to make up for your inconvenience, we are willing to provide you with additional compensation, such as coupons or priority shipping services. Your satisfaction is our top priority, and we sincerely hope to have the opportunity to regain your trust.
If you have any further questions or suggestions, please feel free to contact us.
Thank you again for your feedback and have a nice day!
Best regards
WhatGeek Service Team.
Absolutely awful experience with UK.Whatgeek. I ordered two keyboards, both of which were poorly made, one keyboard felt cheap and plasticky, and the RGB on the other died after just a week. To make things worse, delivery took 20 days, which is shocking for a company claiming to be UK-based. If I wanted to wait that long, I’d order from AliExpress and pay less!
When I tried to return the items, I was offered a pathetic £10 refund, or I had to pay for return shipping to China. Why am I returning to China if this is a UK company?
The customer service is slow and useless. The last time they responded, they said they would "come up with a solution in 48 hours" and then they ghosted me.
Save yourself the time, money, and frustration and buy from Amazon or literally anywhere else. This company is a joke. Avoid at all costs!
WhatGeek 回复2025-02-20
Dear Customer:
Hello!
First of all, thank you very much for taking the time to give us feedback about your shopping experience. We sincerely apologize for the inconvenience you encountered during this purchase. Your feedback is very important to us, and we have carefully recorded it and will take immediate measures to improve it.
Regarding the issue you mentioned:
Product quality issue: We are very sorry that the keyboard did not meet your expectations. We have always been committed to providing high-quality products, but obviously we did not do so this time. We will immediately contact the supplier to thoroughly investigate the quality issues and strengthen quality control.
Logistics delay: We are deeply sorry for the long delivery time. Although we do have some inventory shipped from overseas, we will optimize the logistics process to ensure that future orders can be delivered faster.
After-sales service: We sincerely apologize for the unpleasant experience you encountered during the return and refund process. Your feedback made us realize that there are deficiencies in our customer service process, and we will retrain our team to ensure that we can provide more efficient and considerate services in the future.
To make up for your inconvenience, we are willing to provide you with a full refund and cover the return shipping costs. At the same time, if you are willing to give us another chance, we will also be happy to send you a brand new keyboard as compensation.
Your satisfaction is our top priority and we sincerely hope to have the opportunity to regain your trust. If you have any further questions or suggestions, please feel free to contact us.
Thanks again for your feedback and wish you a happy life!
Sincerely
Whatgeek Customer Service Team
I have ordered twice from uk.whatgeek and both times my items have arrived. Yes it does does take a little while to arrive in uk but you will see tracking all the way through. Customer service is great and have answered all my queries. Will be ordering again!
This website is misleading. Despite initial impressions, this is not a UK website, it is not UK stock, and they are not a UK company - something I found out all too late.
I ordered an item on 9th January 2025. I messaged them via their website's live chat at 10:19am on 14th January as I hadn't heard anything. They didn't reply until 07:59am the 15th, but I did get a dispatch notification email at 11:10am on the 14th. I have to wonder if my message prompted them to act.
The tracking info made my heart sink though, Yun Express, based in China, and not expected to arrive until 8th February, almost a month to the day from when I ordered. That was not what I expected and, had I known, I would have shopped elsewhere.
The website's address is uk.whatgeek.com, all prices are shown in £ GBP, and it says, "Free shipping in the UK only" on the product page. All of this would lead you to reasonably assume that this is a UK company with stock located in the UK, and I suspect they do that on purpose.
Now, there is one red flag. It says shipping takes 5 to 15 working days (at checkout only, by the way, you won't find that mentioned at all on the product page). Even this is misleading, as 15 working days from 9th January would be 30th January. My package is expected by 8th February, 21 working days after the order date.
Had I known the truth, I wouldn't have ordered from this company. I would have paid the extra £10 or so from other sellers who are actually in the UK, and I would have - and be enjoying - my device by now.
This experience so far has me wondering if I'll even receive what I ordered, let alone a working unit. I guess I'll find out next month. Right now, I fear I've potentially been scammed, and I'll receive a brick or something other than what I ordered given their conduct so far.
WhatGeek 回复2025-02-05
Dear Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration you have encountered with your recent order.
We understand how misleading it must have been to encounter a website that gives the impression of being a UK-based company with UK stock, only to find out later that this is not the case. We want to assure you that we do not intentionally mislead our customers, and we are taking your feedback seriously to improve our transparency and communication.
Regarding your order, we apologize for the delay in our response to your message via live chat and the delay in dispatch. We understand how important it is for customers to receive timely updates and responses, and we are working to improve our processes to ensure this does not happen again.
We also apologize for the delay in shipping and the unexpected use of Yun Express as the carrier. We understand how disappointing it must be to have to wait almost a month to receive your order, especially when you were expecting a shorter delivery time.
We want to assure you that we are a legitimate company and that your order is being processed and shipped as promised. We understand your concerns about receiving a working unit, and we want to assure you that we stand by the quality of our products. If you do receive a defective unit, we will work with you to resolve the issue to your satisfaction.
In light of your feedback, we are reviewing our website and communication practices to ensure that customers are fully informed about our shipping policies and the location of our stock. We want to provide a clear and transparent shopping experience for all of our customers.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue. We hope to regain your trust and would welcome the opportunity to serve you better in the future.
Thank you for bringing this to our attention, and we wish you all the best.
Sincerely,
WhatGeekService Team
I really wish I had looked at the reviews before I ordered. I ordered a handheld console which said it came with a free case and screen protector. 2 weeks later it arrived and it was just the case and protector. I emailed to ask if the console was coming separately. They asked for pictures of the shipping label and contents. I sent them. Then they said as the shipping label is the correct weight I have what I ordered. I said responded saying that was incorrect. They told me it might have been stolen before it got to me so they'll refund me £10. I paid £80. This means they're charging me £70 for a case for a product I don't own. There was no tear on the packaging. Given my experience and the other reviews I'd recommend buying from elsewhere as this isn't an isolated problem.
WhatGeek 回复2025-01-23
Hello,
Thank you for sharing your feedback with us and we sincerely apologize for the inconvenience and frustration you experienced.
We understand your disappointment that the handheld console you ordered did not arrive with your package and we apologize for any confusion or miscommunication that may have occurred during this process. We take customer satisfaction very seriously and strive to provide accurate and timely service to all our customers.
Regarding your concern about only receiving a case and screen protector, we apologize for any errors that may have occurred in fulfilling your order. We are investigating this matter to determine what the problem was and to prevent similar incidents in the future.
We also appreciate that you provided the requested information, including pictures of the shipping label and contents. However, we regret that our response may not have fully addressed your concerns or provided a satisfactory solution.
We understand that a refund of £10 is not enough to compensate for the inconvenience and disappointment you experienced, especially considering the high price of this item. We would like to offer you a full refund, including the cost of the case and screen protector, as a gesture of goodwill and to make up for any mistakes that may have been made.
In addition, we would like to reassure you that theft is not common in our shipping process and we take steps to ensure the security and integrity of all packages. However, we understand your concerns and are willing to work with you to resolve this issue to your satisfaction.
Sincerely,
WhatGeek Support Team
Do not order from UK Whatgeek! No reply to request for refund. Items are from China not UK!
I recently purchased a small game console for my son for Christmas (order WGUK_19310). I purchased it from this website, even though it was cheaper elsewhere, specifically because of its UK address and was shocked when I was notified the item was being shipped from China!
I have been trying to arrange a return and refund of the item and they have not replied to any of my emails. The return process is to send them an email within 30 days and they will provide a return authorisation number. I have sent various emails but they do not reply and so I am stuck as I do not have the authorisation number.
It feels like I have been scammed. I would advise anyone considering ordering from UK Whatgeek DO NOT DO IT! If you need to return the item they will ignore you.
I never write reviews, but I felt I had to warn others.
WhatGeek 回复2025-01-23
Hello,
Thank you for taking the time to share your experience with us, even though it was not a positive one. We sincerely apologize for the inconvenience and frustration you experienced.
Regarding the shipping location, we understand your surprise and disappointment that the item was shipped from China, even though our address is in the UK. Unfortunately, there may have been a misunderstanding or mix-up in our fulfillment process. We are investigating this matter to prevent similar incidents in the future.
Regarding your return and refund request, we sincerely apologize that your email did not receive a response. We strive to provide timely and helpful customer service, but we clearly fell short on this occasion. Please know that we take your feedback very seriously and are working hard to improve our communication and response times.
To resolve your issue, we would like to invite you to contact us directly through our customer service phone number or live chat function, which can be found on our website. We will do our best to expedite your return and refund process and provide you with the necessary return authorization number.
Again, we apologize for any inconvenience and frustration you have experienced and thank you for your patience and understanding while we work to resolve this matter. We value your feedback and will use it to improve our service and ensure a better experience for our customers in the future.
Thank you for warning others, and we hope to have the opportunity to make up for your mistake with better service in the future.
Sincerely,
WhatGeek Service Team
Paid for priority processing after a few days noticed it was still being prepared. So I emailed to check and the agent says that my order has gone to normal processing now. I should of read the reveiws and researched this site before ordering. A mistake I will not make again. They confuse you by putting UK in the URL when in actual fact it's shipping from China. Let's face it if we see UK you would assume it's being shipped from inside the UK. I've asked for a refund and if I don't get confirmation I'm putting it down as fraud. its free to be transparent with customers who come across your site. £120 is alot of money to be waiting thing long for what maybe a faulty product or a wrong product. I will make it my mission to take you down as a company if I don't either get my item or refund in due time I hate my time being wasted.
WhatGeek 回复2024-12-21
Dear Customer,
First of all, we would like to express our deepest apologies for the unpleasant experience you had when purchasing from us.
We understand that when you choose the priority service and expect to receive the goods quickly, you encounter delays and confusion, which has caused you great inconvenience and disappointment.
Regarding the shipping location issue you mentioned, we understand that this has caused you confusion and dissatisfaction. We use "UK" in the website URL to facilitate identification and access for British customers, but in fact our products are shipped from China.
We admit that we have not been transparent and clear enough on this point, which has caused you misunderstanding and confusion. We will make improvements and mark the shipping location more clearly on the website to avoid similar situations from happening again.
Regarding your request for a refund, we take it very seriously and are processing it as soon as possible.
Finally, we apologize again for your shopping experience and thank you for taking the time to report the problem to us. We value your opinions and feedback very much and will work hard to improve our services and processes to better meet the needs of customers.
Sincerely,
Best regards!
WhatGeek Service Team.
Had some initial issues with getting the wrong product but the customer service team did eventually go out of their way to take care of it!
WhatGeek 回复2024-12-21
Dear Customer,
First of all, we are deeply sorry that your shopping experience in our store did not meet your expectations. We understand that you were expecting to receive the product you wanted, but encountered the situation of wrong products and improper handling by customer service, which caused you great inconvenience and dissatisfaction.
Regarding the issue you mentioned that we asked us to leave a five-star review before shipping, we are deeply sorry. We admit that such a request is inappropriate and violates our respect for customers' true feedback. We sincerely apologize for this and promise to correct this behavior immediately to ensure that similar situations do not occur in the future.
Regarding the issue of you receiving the wrong product, we are deeply sorry for this. We understand that you are expected to receive a specific product, but received the wrong product, which caused you great disappointment and distress. We express our sincerest apologies and admit that this was a mistake in our shipping process.
Regarding your communication problems with customer service Susan, we are deeply sorry. We understand that when you tried to provide supporting documents to confirm that you received the wrong product, you encountered a situation where customer service failed to handle it in a timely manner, which caused you additional distress and dissatisfaction. We express our sincerest apologies and acknowledge that this is a shortcoming in our customer service process.
Regarding Susan's failure to handle your issue in a timely manner, we are conducting an internal investigation to understand the specific reasons. We promise to resolve this issue as soon as possible and ensure that the customer service team can handle customer questions and feedback more efficiently and professionally in the future.
In order to resolve your issue as soon as possible, we will immediately reschedule the shipment of the correct product and attach a small gift to express our apology. At the same time, we will also process a refund or exchange for you to reduce your financial burden.
Finally, we apologize again for your shopping experience and thank you for taking the time to give us feedback. We value your opinions and feedback and will work hard to improve our services and processes to better meet the needs of customers.
If you still have any questions or need further help, please feel free to contact us. We will serve you wholeheartedly and work hard to solve your problem.
Sincerely,
WhatGeek Service Team.
First of all their prices are good and they offer a nice wide selection of keyboards and other keyboard and computer adjacent things.
I ordered a macropad, and it works great is clearly of a good quality. Be warned though that they ship from China, so it will take time for your order to arrive. Mine took around a month to arrive.
The only issue I had was the time it took to ship my order, their in formation page said a time frame but it took longer than that, so be warned about that, I contacted them about that and they replied very promptly, but just better communication would have been enough, if it's going to take longer to ship an order just let me know.
Ordered the new Anbernic Rg40xx v handheld. Arrived within the 5-15 day delivery time in excellent working condition and with good tracking updates.
WhatGeek 回复2024-11-13
Dear Customer,
Thank you very much for your favorable comments on our Anbernic RG40XX handheld game console!
We are very happy to know that your order arrived smoothly within the estimated delivery time of 5-15 days, and the device is in excellent condition and the logistics tracking information is updated very promptly.
Your satisfaction is our greatest motivation and honor. We have always been committed to providing high-quality products and excellent services, and your positive feedback is the best affirmation of our efforts.
If you have any questions or need further assistance during use, please feel free to contact our customer service team. We are very happy to support you and ensure that your gaming experience is always pleasant.
Thank you again for your trust and support, and look forward to continuing to provide you with more wonderful products and services in the future!
I wish you a happy game!
Sincerely,
Whatgeek Team
The first unit that arrived was faulty. But after a couple of emails and only a days wait the company shipped out a replacement. Very helpful staff and quick efficient service when dealing with any issues. Would definitely use WhatGeek again.
Bought an Ajazz wireless keyboard, item is great, absolutely no issues with it.
Very quick dispatch, and quick responses to communication.
Only point to note is that the item was shipped from overseas, when I presumed the company/stock was UK based. However, shipping was included in the listed price, and I was not charged further taxes, so overall a positive experience.
I bought a retroid pocket 4 pro off this site and the screen stopped working within 2 weeks, emailed and messaged them explaining the problem but they refused to listen to my complaints and asked me to sign up to another site to send them video evidence. Sent them a video clearly showing the screen not working and they refused to answer after that and wont help me at all. Checking the reviews on this chinese company they clearly show that their goods are sub standard and have hundreds of compaints. Im now out of pocket to the sum of £220. Do not buy from this company.
WhatGeek 回复2024-10-02
Dear Customer,
I sincerely apologize for the inconvenience and frustration you experienced with your purchase of the Retroid Pocket 4 Pro.
We strive to provide quality products and excellent customer service, but it is clear that we fell short on this occasion.
Regarding your issue, I am deeply sorry that our initial response did not meet your expectations.
We should have handled your complaint more effectively and efficiently.
Could you provide us with your order number?
I assure you that we take all customer feedback seriously and are constantly working to improve our products and services. Your issue has been escalated to the appropriate team for review and corrective action.
Once again, I apologize for the inconvenience.
Have a great day!
Sincerely,
Whatgeek Service Team
Customer service has been so helpful! I received my keyboard and keypad/ calculator (which are gorgeous btw). The keyboard was missing a shift key. They are sending me a whole new keyboard because of it. Super helpful and grateful for them.
My order was well packaged and arrived quickly, as it usually does from these guys. They even included some extras I wasn't expecting! (Cases for the Anbernic handhelds I ordered)
I had an issue with one of the devices due to a manufacturer defect, and within hours a replacement had been organised and was on its way, better customer service than most other online retailers. I'm a repeat customer and will certainly continue to be.
I ordered an Anbernic RG40XXV handheld which arrived quite quickly, however unfortunately the device was faulty. Thankfully WhatGeek were quick to resolve this, their customer service were very apologetic and arranged to send me out a replacement immediately at no expense to me.
Whatgeek
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