Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the internet.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
C
Chuck Jr. · 写过 2 条评价 · 体验于 2026-06-06 ·
★★★★★
没有遇到过任何问题
我没有遇到过覆盖问题、更新问题、掉线问题,而且客户服务是最重要的
Ultra Mobile 回复2026-06-29
We are glad to hear that you've had a positive experience with our service and support. Your feedback is greatly appreciated!
M
Minlin WU · 写过 1 条评价 · 体验于 2026-06-26 ·
★★★★★
好七我喜欢
R
Ron Rothenberg · 写过 1 条评价 · 体验于 2026-06-23 ·
★★★★★
花了5个小时打电话才激活…
花了5个小时在电话上激活和转移。 可怕的经历。
Ultra Mobile 回复2026-06-26
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the SIM card.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with your payment method.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with customer service.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
We're so glad to hear you're happy with our coverage! Thank you for your wonderful feedback.
C
Claudia · 写过 1 条评价 · 已认证 · 体验于 2026-06-16 ·
★★★★★
我对 Ultra me 非常满意…
我对 Ultra me 的服务非常满意,价格实惠且灵活。
Ultra Mobile 回复2026-06-29
We're so glad to hear you find our services both affordable and flexible. Thanks for your review.
D
David · 写过 1 条评价 · 已认证 · 体验于 2026-06-15 ·
★★★★★
喜欢到目前为止的一切,但没有……
喜欢目前为止的一切,但我家附近的服务不太好
Ultra Mobile 回复2026-06-17
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
S
Steven The · 写过 1 条评价 · 体验于 2026-06-13 ·
★★★★★
价格合理,交通便利……
价格合理,方便所有人使用
Ultra Mobile 回复2026-06-29
We're so glad you found our pricing reasonable and access easy! We appreciate your positive feedback.
K
Keke Chidozie · 写过 1 条评价 · 体验于 2026-06-03 ·
★★★★★
我的要求没有得到满足
我的要求没有得到满足。我的语音信箱语言仍然是西班牙语,但需要英语,因为我听不懂西班牙语
Ultra Mobile 回复2026-06-15
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with your voicemail.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
R
Rahul Sharma · 写过 6 条评价 · 体验于 2026-06-13 ·
★★★★★
交通便利
交通方便。 等待时间更少。快速解决
Ultra Mobile 回复2026-06-29
We're so happy to hear that you found our services easily accessible and that we could resolve your issue quickly. We appreciate your positive feedback!
L
Laura Amadi · 写过 2 条评价 · 体验于 2026-06-11 ·
★★★★★
我正在对 Ultra 提出投诉...
我正在对 Ultra Mobile 提出投诉,内容涉及我的电话服务以及他们拒绝提供我的转移 PIN(转出 PIN),从而阻止我将我的电话号码转移到其他运营商。
大约五天前,我的手机突然进入 SOS 模式,我无法使用电话、短信和蜂窝服务。我多次联系 Ultra Mobile 以解决该问题。在多次通话中,代表尝试刷新网络,并反复告诉我再等待几个小时或最多 24 小时,服务才能恢复。尽管遵循了他们的指示,但我的服务从未恢复。
当我后来请求帮助访问我的帐户并获取我的转账 PIN 码时,Ultra Mobile 声称他们无法验证我的身份。尽管我提供了与该帐户相关的个人信息,包括我的地址和用于服务的支付卡,但情况仍然如此。 Ultra Mobile 确认我提供的卡信息是正确的。
代表告诉我,由于据称我之前的验证尝试失败,他们不会提供我的帐户访问权限或释放我的转账 PIN 码,而且我必须等待大约 30 天。这是不合理的,因为他们的验证过程需要向我的电话号码发送代码,但我的电话服务无法正常工作并保持在 SOS 模式,使我无法收到验证短信。
我多次请求帮助,包括恢复我的服务、发放替换的 eSIM、提供帐户访问权限或释放我的转移 PIN 码,以便我可以将我的号码转移到其他提供商。 Ultra Mobile尚未提供合理的解决方案。
我请求 Ultra Mobile 恢复对我帐户的访问权限、提供我的转账 PIN、调查服务故障并立即解决此问题。
Ultra Mobile 回复2026-06-15
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced in requesting your account number and PIN.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
H
Human · 写过 1 条评价 · 体验于 2026-06-11 ·
★★★★★
AI 很疯狂,需要帮助……
人工智能是疯狂的,由于这个问题,获得帮助变得非常困难,超级移动并不是任何人的最爱。
Ultra Mobile 回复2026-06-15
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
g
gbucm · 写过 4 条评价 · 体验于 2026-06-10 ·
★★★★★
客户服务没有帮助
Ultra Mobile 回复2026-06-15
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
b
bg · 写过 1 条评价 · 已认证 · 体验于 2026-06-05 ·
★★★★★
无广告
无广告、无打扰
Ultra Mobile 回复2026-07-05
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the service and wish to offer you assistance. Please contact us
through live chat at ultramobile.com or by calling our customer support number
888.777.0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
A
Adamu · 写过 1 条评价 · 已认证 · 体验于 2026-05-11 ·
★★★★★
非常糟糕
非常糟糕。当我打电话解决问题时,无法联系到现场人员。这非常非常糟糕。
Ultra Mobile 回复2026-06-11
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!