关于 UMIDIGI
数据更新- 网站
- umidigi.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 4 条评价
- 差评回复率
- 12%（34/273 条）
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商家自述
We’re founded in 2012, Shenzhen, China. UMIDIGI is for those that expect more from their smartphone than a run-of-the-mill experience. It is here, where the art of technology and life convene. We're committed to focusing on premium products, differentiating innovation, achieving technological breakthroughs, bringing the latest technology to consumers and striving to realize dreams for people.
以上内容由商家自行提供，未经平台核实。UMIDIGI靠谱吗？
UMIDIGI（umidigi.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 858 条用户评价，属于电子与科技分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 12% 的差评；近 12 个月新增 4 条。数据最后更新于 2026-10-24。
用户怎么说
Best of luck in pakistan
Is it legal to force your customers to…
Is it legal to force your customers to give you five star rating on trustpilot in order to have more chance of winning the competition you run - I don't think so Edit. Reply to umidigi - you're right while saying that the opinion is free and everyone is saying what they want to but I would like to point out that you play little bit dirty this way, it should be their (your customers) own will to leave the rating.You don't give a call but an order to leave five star rating. That's the experience I get from the very beginning. Good job. If my opinion is illegal, report it then idc
UMIDIGI 回复2020-01-02
Did you read that in the top right corner?: "Any company can claim their profile and ask their customers to review them for free" Nobody is forced to leave an any kind of review, that's just a possible option that you may choose or not. Actually your "review" here is an illegal one since it's not about your experience with our company, so I sincerely ask you to remove or edit it.
If I can actually get any of the reward…
If I can actually get any of the reward from the give away have taken part in that would be awesome and I can actually give a review about your products so instead I will give w start until I can give a good review cause all the winners I see from your giveaway are like people that don't exist. Hope you guys see my review and read it thanks
BUYER BEWARE
Another frustrated customer bought 2 phones on 11.11 waited 41 days before shipment. ( Looks like automated trigger before AE refund. ) No updates to shipment status, not responding to queries and dispute (refund) can only be effected 50 days later. Not hopeful it will ever be delivered. If indeed as some user posted typical order takes 4 months to fulfill; anything from UMIDIGI should be avoided.
Won't send you a phone, won't refund you, will lie over and over again
Horrible customer service. Does everything it can to not provide a refund Doesn't make phones on time. Lies using multiple different reasons as to why they haven't made phone s/sent phones/refunded it's customers for phones they have not sent. Uses fake tracking numbers to buy itself time. Refuses to pay refunds back withing 30 days and make excuses as to why they can't do it. I used to tell people to buy umidigi if what they wanted was a decent phone without the big name brand for half the cost. Now they have lived up to there expectation of being just another dodgy AliExpress knock off company. Ps. Also look at the reviews on this site before December clearly bots. People have been complaining since mid October when they should have released the f2.
UMIDIGI IS A SCAMMER
UMIDIGI IS A SCAMMER. THEY KEEP YOUR MONEY FOR FOREVER AND NO PRODUCT WILL BE DELIVER EVER.
Shocking Customer Service
I paid for a Umidigi Power 3 at their presale event on the 11th of November, I received an order number then nothing, I have tried contacting Umidigi through Aliexpress and their main website with no success, every correspondence ignored, I have contacted Umidigi.eu to see if they have any information. The issue is that they don't respond even when you request a cancellation and return of your payment. Shocking service, unfortunate as I hear good things about the device.
No refund
No refund for more than two weeks ?!?!?@#@ Terrible company, do not buy from them, liars and thieves.
I ordered and paid for my F2 on Oct 14 Many lies but no F2
I ordered and paid for my F2 on Oct 14. as of Dec 16th I have lots of excuses from Umidigi but still no F2 and no reliable status information. Umidigi ignored all communication requests through Umidigi AliExpress store. They did respond via Umidigi website customer support but only made excuses and many commitments that have come and gone. Like others I was issued two false shipping number that were subsequently cancelled. 4 times they have told me I would have my phone by dates that have passed. Now they say 7 more days. Why should I believe when I have no tracking number - more lies!. I'm angered by the deception. Saddened by the neglect and fearful that product quality may be as bad as the lack of customer service and lack of integrity.
The oficial Store in AliExpress is a scam
I order one Umidigi F2 in the oficial store in AliExpress in Oct. 16 2019. In 2019-12-06 the seller cancel the order without explanation. They don't read the messages whey I tried to contact them. The only option was to request a refund and try to buy another terminal.
I bought s F2 cell phone on October…
I bought s F2 cell phone on October 17th, I got a tracking number November 28! This was a phony tracking number, it never moved, then December 9 it's cancelled. It is now 2 months since I ordered. Not one response to my 9 messages, terrible company, do not buy from them, liars and thieves.
Uses fake shipment numbers
Ordered pre-sale phone back in Oct 14 through Umidigi's AliExpress store. Was provided two shipping numbers from Umidigi. Theses shipments were both subsequently cancelled by Umi. First cancellation was somehow attributed to Hong Kong protests. It's December 12 now; I no longer care what BS reason there will be for 2nd cancellation. I've submitted a dispute with AliExpress. Umi probably has supply issues; however, an explanation is better than fake shipping numbers. Worse case it's a cancelled order. Now it's a disputed order + numerous bad reviews from me. Definitely a bad experience.
regarding yr reply
regarding yr reply : I payed two (2) months ago. you promised to ship DHL 1st November. you never read messages on Aliexpress. you gave me 2 fake shipping numbers. you do not sell from Hongkong so no shipping problems there. I WANT MY PAYMENT RETURNED. I am not interested in more stories and my patience is for sure over. normal companies keep customers informed - you do nothing. and since we are 2 months later and yr kind of business is changing fast : I bought another one , better specs for less than usd 100
Umidigi was a good seller but now…
Umidigi was a good seller but now umidigi is a scamer dont suport this scamers dont trust this compani ............
UMIDIGI 回复2019-12-10
Dear Lisandro, Beside that we are really sorry for your inconvenience, hereby we must firmly reject your accusation. UMIDIGI is a reliable company, it's not a scammer as it has never been a scammer. Please note, the UMIDIGI F2 was in pre-sale until the first week of December but it’s already being shipped. Unfortunately we faced some unexpected barriers (Hong Kong riots, Google’s slow work at providing the GMS verification etc.), so we could start shipping of the UMIDIGI F2 at least 3 weeks later than originally planned. We’re trying to do our best to dispatch every order as soon as possible. If you paid your order in October, it will be shipped this week, if you paid your order on 11.11 or later, we can dispatch your F2 from the second batch, in the seconds half of December. If you earlier received a tracking number but its status is cancelled now, you’ll receive a new tracking number as soon as possible. We can assure you, all paid and not cancelled orders will be shipped out as soon as it’s physically possible. Please try to be a bit more patient. Sincerely yours, UMIDIGI
I actually gave this f**king phone a 5
I actually gave this f**king company a 5 star before but am reviewing. Just 1 month after I got my Umidigi phone, I experience some uncalled, crazy, annoying and unrepentant lining of colours appearing on my screen. No local warranty, nothing! Better be sure of what you buy before u do.
Worst cell ever
Worst cell ever. I purchased Umidigi A3 and every day it freezes once or twice so I have to long press power button to reboot it. Often happens even during a call. I know for sure, I will never ever buy a Umidigi phone again. Better Xiaomi or even ZTE.
UMIDIGI 回复2019-12-10
Dear Azmi, We are sorry for your inconvenience. If you have any issue with your UMIDIGI phone, please contact us on http://www.umidigi.com/page-newguide.html by filling in the form, and our experts will reply you in 24-48 hours with a possible solution to your problem. Sincerely yours, UMIDIGI
This rating is not an accurate…
This rating is not an accurate representation of the company. They do giveaway contests for which you have to write a 5 star review to gain an entry to their competition. Don't blindly trust this rating.
UMIDIGI 回复2019-12-10
Dear Vleer, Our official AliExpress store currently has a 95.7% feedback rating after receiving 43,814 feedback posts from real buyers, which is about the same rating as the one that you can see here. Good to know that, while anybody can leave a feedback on truspilot.com, only real buyers can do it on AliExpress. Check out the following page for reference: https://www.aliexpress.com/store/feedback-score/4089001.html?spm=a2g0o.store_home.pcShopHead_6557480.2 Sincerely yours, UMIDIGI
never again
imagine : you buy an F2 on Ali Express.they promiss to ship 1st November with DHL.they never do. they never answer emails. Ali Express is invisible.to make a long story short. the first shipping number is fake. the second also. and Umidigi now tells me I will receive a phone somewhere 02-02-2020. four months after buying. they are just a very bad joke. do not buy from them
UMIDIGI 回复2019-12-10
Dear Jan, We are really sorry for your inconvenience. Please note, the UMIDIGI F2 was in pre-sale until the first week of December but it’s already being shipped. Unfortunately we faced some unexpected barriers (Hong Kong riots, Google’s slow work at providing the GMS verification etc.), so we could start shipping of the UMIDIGI F2 at least 3 weeks later than originally planned. We’re trying to do our best to dispatch every order as soon as possible. If you paid your order in October, it will be shipped this week, if you paid your order on 11.11 or later, we can dispatch your F2 from the second batch, in the seconds half of December. If you earlier received a tracking number but its status is cancelled now, you’ll receive a new tracking number as soon as possible. We can assure you, all paid and not cancelled orders will be shipped out as soon as it’s physically possible. Please try to be a bit more patient. Sincerely yours, UMIDIGI
I have purchased 3 phones over the past…
I have purchased 3 phones over the past 12 months. They are good, but I have a problem with NFC on my phone. Despite contacting Umidigi on numerous occasions, and being asked to do various diagnostics, they have not solved the problem. They do not even answer my emails anymore. Back up service is crap. And if they cannot even bother to answer, how can people get a satisfactory service
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