We’re founded in 2012, Shenzhen, China. UMIDIGI is for those that expect more from their smartphone than a run-of-the-mill experience. It is here, where the art of technology and life convene. We're committed to focusing on premium products, differentiating innovation, achieving technological breakthroughs, bringing the latest technology to consumers and striving to realize dreams for people.
The reason i chose two star is because i haven't received my giveaway before, it was the umidigi a5 pro i missed out on,it's been years and haven't claimed it it's been hard for me because i'm just a poor boy from a poor family
Umidigi A5 pro the handset for calls is not heard, sometimes it works and sometimes it doesn't work, the phone was bought 6 months ago,
garbage is not usually bought by umidigi
This is simple SRANJE
I have a Umidigi A5 Pro under warranty. The phone stopped charging. I have tried numerous times to contact Umidigi, both via Aliexpress messages and via the warranty portion of their website. I have not received a reply. The phone is not usable now.
I bought Umi before and their phones are total crap. Customer support is nonexistent and they seem to just pump out phones so people buy it and receive subpar devices. For example: I bought Umi Plus in 2015-16 and now its nowhere to be seen on the internet. Phone had battery problems and almost started burning. I still got my Umi Plus with melted charge port. And you know what Umi did? NOTHING. Most of these reviews here seem fake as many accounts have only 1 review and very bad english. Awful company that need to go under. I am writing this review just so people can see how awful they are.
Crap company, I had a problem with the microphone not working ( a common fault) with this phone, no help on their website the form you have to fill in is impossible as it keeps asking you to fill in all questions AND I HAVE!! emailed direct only to be informed too "go to their support site or go to FAQs and guess what no where is there any place to solve this problem. Oh and it's not a good camera. Back to Samsung for me!!
2nd Umidigi phone. Had S3 pro and then Power Pro. Very weak cameras and picture quality. Battery was amazing initially but after 4 months both of their 5000+ mAh stopped lasting all day. Unsure if battery quality just degraded that quickly or what. Didnt expect a lot based on price but very disappointed as I bought primarily for battery life. No customer service, just told nothing to be done despite a supposed 1 year warranty. They expected me to work through amazon. Buy with caution.
A 16-megapixel of umidigi a3s it's not Sharp and not impressive on my device I don't know what to do now because it's not clear I don't know if it will require any software update please make it fast for me
UMIDIGI 回复2020-05-30
Dear Edidiong Idongesit,
We are sorry for your inconvenience. Please contact us on https://www.umidigi.com/emailUsList.php?act=list&support=1 by filling in the form. Please also share some camera photos that demonstrate your issue, and our colleagues will investigate your issue as soon as possible.
Sincerely yours, UMIDIGI
Hi, We are glad to know that you like our brand but if that's the case, please modify your review to a 5-star one. Thank you for your understanding.
Sincerely yours, UMIDIGI
Hi, We are glad to know that you like our brand but in that case, please change your feedback to a 5-star one. One star means the worst opinion. Thank you.
I'm extremely disappointed and upset about purchasing the A5 pro The first day I got it, I started to set it up and got locked out!!! I put fingerprint security on it and password. Everytime I power on, it asks me to connect to wifi but it won't accept a wifi password or let me back into the phone. I took it back to the store I bought it from and he said I forgot my password which I didnt. I struggled with it for a week, went back and said what can I do this phone doesn't work and he said... Not my problem, u put your name in it so there's nothing I can do??? Send it to Umdigi?????
Like WTh!! sent email to Umdigi and got ZERO RESPONSE
Never buy from Trex Computers in Drumheller, Alberta Canada!!!
Brought an umidigi x phone off ebay in december 2019 brand new.
First couple of months phone was fine had no issues, then all of sudden it froze so i did a reset ( hold down power button and volume down button together. The phone burst into life then screen went black and some chinese writing appeared on the screen and then it went dead. It now just displays the power light when plugged into mains. I notified the seller who asked me to take a video of phone to prove it was still in good condition and hadnt got any signs of neglect. After i had sent video of phone i heard nothing again from seller so rang up ebay who advised me to claim via paypal which i did. They gave seller 25 days to respond which they didnt so i got my money back and kept the dead phone.
The phone when working was great but be warned if you have any faults with umidigi phones the after sales service is shocking bear this in mind before buying this brand of phone.
I was told to leave a 5 star review in exchange for more entries in their contest........ Aside from this I have bought 3 umidigi products one of them being a phone. This phone had a bad part, I contacted support and other than taking 3-7 days to respond to me each time all they did was dismiss my claim and say it was my fault. I even asked them just to send me the part, they said they didn't sell it and told me to go buy their cable - which they expected me to pay for. Overall terrible service, cheap products, low quality stay away.
UMIDIGI 回复2020-04-28
Hi,
We are sorry for your inconvenience. I checked our customer care system but couldn't find a customer called John Lakatura. Please share your ticket number with us.
Kind regards, UMIDIGI
had a f1 which showed tee and google and chinese letters in the upper right corner after an update. it is a well known issue. no support . i sent it back and got my money back from paypal,
umidigi is a chinese company. china is a totalitarian dictatorship holding political prisoners in concentration camps. any samsung, apple or other phone can be reset. you can judge a company when they call a customer a criminal.
if they think a customer is a criminal they should file criminal charges, but they can't because they are liars.
just stay away from those liars. never buy a product from them. also other chinese companies got caught spying, lieing and therefore got banned from selling to usa and other countries. lenovo lost a lawsuit for spieing on customers and huawai is banned from google and from selling to many countries. umidigi should be included in this ban.
the good thing is that paypal is an american company and they came to the conclusion that the phone was not as described and told me that the seller HAD AGREED to pay me the money back if i send the phone back.
i hope umidigi will go out of business.
UMIDIGI 回复2020-04-16
"tee and google and chinese letters in the upper right corner" will appear only if you format the flash memory of your phone or flash an incompatible software with SP Flash Tool, then you flash back a system software, or flash a stock ROM with the 'Format All + Download' option. It's not a "known issue" since it never can happen after a wireless (official) update. Moreover, by erasing the flash chip of your phone (you removed the complete system software), you just lost your warranty. Beside that, you blatantly lie here, you also scammed your seller by forcing them to make you refunded, which was a criminal activity from your side. Anyway, there's a solution for such situations provided by us here: https://community.umidigi.com/forum.php?mod=viewthread&tid=18634
At first I was in love with my Umidigi Z2 Pro. Reasonably priced, it has a sleek look, ceramic back, curved edges with a real decent display. Fit's in my hand nicely. It screamed "Look at me, I'm Gorgeous!" USB-C with mirror like 10w wireless charging station included is a nice bonus. No bloatware! I was hooked. But like any honeymoon, reality of my choice set in. Camera was a disappointment and the speakers, well only one of them works. Fingerprint reader while well placed, was it or miss. OK, it has some quirks, I can live with it. Then I noticed my friends could make calls and attach to wireless networks in places I couldn't. I work with wireless engineers, so we tested this phone against other makes/models. Uugghh... the signal strength of wireless in this phone came in dead last and that includes an old Samsung S4 active. Not even close. I was embarrassed. The most fundamental function of the phone is to connect to the nearest cell tower. Right behind that is the ability to connect to the closest wireless access point. It does neither very well. Physical design is lovely and gets high marks but really, once you really get to know it, the honeymoon is over. Saving up money to buy an affordable used "real" phone.
i dont know anything about UMIIGI so sorry for 1 star
UMIDIGI 回复2020-04-16
If you have no experience with our brand yet, please don't leave a negative review. Please change your feedback to 5-star or remove it. Thank you for your undestanding.
J'ai un umidigi power actuellement mais il commence a fatiguer au bout de 1 an.
UMIDIGI 回复2020-04-16
Hi, We are sorry for your inconvenience. If you have any issues with our products, please contact us on https://www.umidigi.com/emailUsList.php?act=list&support=1 by filling in the form, and our customer care team will kindly help you.
After 1.5 months of use, the gadget sends persistent messages to the screen whenever it wants to be restarted so it is unusable.
The seller doesn't want to answer either because they don't have the phone serviced anywhere in my area so my money is there.
UMIDIGI 回复2020-04-16
Hi, We are sorry for your inconvenience. If you have any issues with our products, please contact us on https://www.umidigi.com/emailUsList.php?act=list&support=1 by filling in the form, and our customer care team will kindly help you.