UNIQSO

Received old and ruined lenses and customer service never responded

One of the lenses I received came ruined (stuck to the bottle and after I took it out I couldn't wear it anymore because the shape was changed), I tried to contact uniqso customer service 3 times about it and never got any response. I am not looking forward to buy anything from them anymore

Meh~

Package got returned, I had to pay AGAIN to get a new package shipped out even though I wasn't at fault. Even confirmed shipping address was correct. Package protection is useless since the package wasn't lost, stolen, or damaged. Will never order here again despite being a loyal customer for years and will no longer promote them for free like I have been doing, lol.

broken item

one item arrived broken and the rest all had damaged packaging

Order came very late

Order came very late. The contact lenses tray is wrong color then I wanted the color to be

I didn't get my order...it's few weeks…

I didn't get my order...it's few weeks already

Amazing!…

My experience with Uniqso has overall been very good. All contact lenses are of amazing quality and extremely easy to use. The only thing that brings my rating down to 4 stars is it took forever to ship one of my items that I ordered over a month in advance for an event and it did not arrive in the 15-20 days. Otherwise a 5 star review.

Never received product.

Terrible Policies

My package was "out for delivery" then changed immediately to "returned to sender". I contacted customer support and let them know what happened. They had me verify my address, which I did and the address was correct on both our ends. I was told I had three options--when the item GETS BACK to them, then I can get a NINETY percent refund. Ninety?! Dumb asl. Next option was to ship it out with my next order, but I usually order just once a year and I'm a broke bih soooo~ then option THREE, they said I could pay TEN DOLLARS upfront to have them ship a new order out. LIKE BRUH W.T.F ARE THESE OPTIONS??? Either way I lose money. Customer support was unforgiving and didn't even try to remedy the situation, 0 stars if I could. I'm disappointed with their return policies. ALSO, I mentioned that I had the "package protection" and was told that it only covers LOST, STOLEN, or DAMAGED packages???? Like huh??? Bruh, why even have us waste that extra stupid $2 for something that doesn't cover siht, and it's automatic and we don't get a choice on whether to have package protection. Stupid. Anyway, I ended up ordering a dumb little lens case as my "next order" that cost me ~$8 after shipping. So, still a loss on my end. Overall, I probably won't order here anymore despite being a customer for years and I'll switch over to PinkyParadise or some other contact lens provider. I forgot to mention, this happened AFTER the promised delivery time of 15-25 days. It was attempted to be delivered on the very last day, then returned. Currently awaiting to see if my order will be fulfilled this time. And sure, it's the postal carrier's fault, but then UNIQSO should have taken responsibility for it.

I put my adress right and you sent it to the wrong adress

I put my adress in correctly and you sent it to the wrong place now I can’t get my order

First Timer

So, I was really happy with the contacts at first, they were rather difficult to get in, but I needed practice. I just hate that they ripped when I tried putting them in the cases. They were also blurry, not too blurry though, when I tried them on. I might need a different eyesight level, it's hard to know when I don't wear glasses or contacts.

Product not recieved

Scarlet Witch contacts are orange

The color of the contacts (Scarlet Witch) was super orange instead of red. I bought them because I needed red contacts, and no matter what light they're in they just look orange. Otherwise, the shipping was on time, but for the main product to be wrong was just too much of a bad thing.

Pay attention to details.

Contact lenses are always beautiful and comfortable to wear, however their customer service is lacking. I understand that there is a huge time difference when ordering from the US so my suggestion is to pay attention to your order details, return policies, shipping rates, etc closely before ordering. I did a lot of back and forth emailing to ultimately not have my issue resolved. There is a major lack of customer appreciation for returning customers.

Really nice, little too flexibel though.

The coverage is really nice and the colours are bright. The lenses are a bit too flexibel for my liking though. For example, they turn inside out easily when trying to put them in.

Check delivery times/availability if out of stock!

I’ve ordered from Uniqso before and found them to friendly, polite and efficient. I ordered the last batch of lenses on November 8 2022, and was told there’d be a slight delay. As of December 27 this year, I haven’t received the goods, and I’ve had to refer to my credit card company on my behalf. I’m unsure why the service has been so poor on this occasion.

Well my contact lenses came but one of…

Well my contact lenses came but one of my color broke in one day of wearing them

BUYER BEWARE

BUYER BEWARE: My daughter’s order was seized by the FDA. This company is not good to fool with. We’ve received 2 letters from the FDA and one from UPS saying that we needed to pay $243. I will never order from this company again.

beautiful lenses

beautiful lenses! a bit flimsy, so a bit difficult to put in (at least for me, a beginner)

fine

decent lenses. slight eye enlarging effect. doesn't look very realistic.

Complete SCAM!!! STAY AWAY!

Absolute scam website. Stay away. Ordered full black sclera lenses a full month ago. No sign of delivery. Emailed them multiple times over the course of the month, only to be told it is “in transit”. I do understand we have had postal strikes in the UK, but a whole month is excessive. In my last email, I stated that I would need to request a full refund and return the items as soon as I eventually receive them, as the event I bought them for has now been and gone. Could I please have the return address (of which I assumed would be in the UK, or at least Europe, what with them having a UK online store). I was met with a reply telling me that in order to do that, I would have to send the lenses all the way back to MALAYSIA, and cover all shipping fees myself. Absolutely disgusting, I genuinely feel as though I’ve been robbed. Will never buy again from here. And to add insult to injury I still haven’t received the lenses to this day. The joke is, I bought the exact same lenses from A TOTALLY DIFFERENT COMPANY (lol at Uniqso for flagging this review because of me stating the name of the other company) …and literally received my item 24 hours later. Just go to any other company instead for lenses. Give this scam Uniqso website a miss and save yourself money and stress.