Most reviewers were somewhat happy with their experience overall. Consumers often appreciate the attractive clothing designs, comfortable fits, and wide variety of fun styles available for everyday wear. People frequently mention that many purchased items look just like the promotional photos and feel nice to wear.
However, some reviewers were not happy with the strict return policy, noting that exchanges and refunds are difficult to get. Customers also pointed out that items sometimes arrived damaged or incorrect, while delivery services occasionally caused frustrating delays. Additionally, shoppers experienced unexpected sizing discrepancies, finding that clothes frequently turned out much smaller or larger than expected.
The transaction was smooth and the outfit was as advertised. In addition, the package was delivered timely.
Uoozee 回复2026-10-08
Hi Deona,
Thank you so much for your wonderful 5-star review! We are glad to hear your order process went smoothly, the item matched our description and arrived on time.
We look forward to welcoming you back again soon.
I purchased merchandise from Uoozee (uoozee.com) and received an item that was damaged. I contacted the company to return the damaged merchandise and receive a refund.
Uoozee’s published return policy specifically states: “If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.”
Despite this written policy, Uoozee has repeatedly sent me what appear to be automated responses stating that I am responsible for paying the cost of returning the damaged merchandise to China. The international return shipping cost is approximately the same as the cost of the item itself.
I notified Uoozee that its own published policy states that customers are not responsible for return shipping when merchandise is received damaged, and I provided a screenshot of that policy. Nevertheless, the company has continued to tell me that I must pay the return shipping cost.
My concern is that Uoozee is advertising a return policy stating that customers will not bear return shipping costs when the company sends damaged merchandise, but in my case it is refusing to honor that stated policy after the purchase was made.
I have documentation supporting my report, including photographs of the damaged merchandise, a screenshot of Uoozee’s published return policy, and my correspondence with the company.
I am seeking a full refund for the damaged merchandise without being required to pay international return shipping, consistent with the return policy Uoozee published on its website at the time of my purchase.
Also, buyer beware, the clothes are CHEAPLY MADE and not what’s described on the site. I wasn’t surprised that what I got ripped in transit.
Uoozee 回复2026-10-08
Hi Em,
We are truly sorry for the frustrating experience you have encountered regarding your damaged item and our return policy.
Could you please email us at [email protected] with your order number and reference "Trustpilot — Em V"? Our team will look into it and get back to you with a proper solution.
The blouse is too small but I’m stuck with it because I’m too late to exchange it for the 2X.
It’s a very pretty outfit. I’m interested in adding the trousers in 2X but will not do so unless I can exchange the blouse I purchased and missed what I consider a very short timeline fit the return/exchange. The current one is too small.
Thank you.
Uoozee 回复2026-10-08
Hi Aurora,
Thanks for your honest feedback about our return timeline. We are sorry the blouse doesn’t fit you well and you missed the exchange window.
Could you please email us at [email protected] with your order number and reference "Trustpilot — Aurora"? Our team will check your case and discuss possible options for you.
Sizing, even after taking my measurements none of the items fit. Even the "one size fits all" was too small. I spent almost $200 on one order and trying to return the order was a nightmare!!! I After over 5 emails, some of which insulted my consumer intelligence, I finally just settled for a refund of $75. I was willing to pay the shipping and return the order. But concerns grew that they would say there were problems with the order once they received it back from me. NEVER ordering from them again. Too stressful. Pretty clothes but not worth the hassle.
Uoozee 回复2026-10-08
Hi Phyllis,
We’re truly sorry that all items didn’t fit you well and that your return process turned out to be such a stressful experience.
Could you please email us at [email protected] with your order number and reference "Trustpilot — Phyllis Adams"? Our team will look into it and get back to you with a proper solution.
There is NOTHING I can say good about UOOZEE! I ordered and paid for a dress over a month ago! SWIFTX their assigned courier was worthless. Attempted delivery 5 times with threats to return to sender because they could not find the house! I will never recommend this company regardless of their fashions! The have left me no option but to STOP PAYMENT and uoozee could care less!
Uoozee 回复2026-10-08
Hi Kathy,
We are truly sorry for the terrible delivery experience with SWIFTX and all the trouble this has brought you.
Could you please email us at [email protected] with your order number and reference "Trustpilot — Kathy Boehm"? Our team will look into it and get back to you with a proper solution.
Ordered two suits from this company , they arrived completely wrong sizes when wanting to send back they want me to send to China at my expense, they refunded me £45.00 pounds i payed 115.00 what a load of shit this company is , DO NOT ORDER FROM THIS COMPANY YOU WONT GET YOUR FULL REFUND , appalling terms not happy at all so I have lost 60.00 though not my fault , and the quality is also poor , shit company
Uoozee 回复2026-10-08
Hi Carolyn,
We are truly sorry that the suits arrived in the wrong sizes and that your refund experience has been so disappointing.
Could you please email us at [email protected] with your order number and reference "Trustpilot — Carolyn Leyshon"? Our team will look into it and get back to you with a proper solution.
I ordered a red coat 3 weeks ago paid £50 for it and never arrived no refund no response the telephone number no answer im fuming will be taking this further
Uoozee 回复2026-10-08
Hi Lyn,
We sincerely apologize that your red coat never arrived and you haven’t received any update or response from us.
Could you please email us at [email protected] with your order number and reference "Trustpilot — lyn tucker"? Our team will verify the order and provide you with the latest logistics information.
I’m never disappointed with the quality of the manga clothes that I buy here. Plus I love how quickly they arrive!
Uoozee 回复2026-10-08
Hi Mary,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you love the quality of our manga-style clothes and our fast delivery.
It means a lot to us. We can’t wait to welcome you back for your next order!
The wrong item was sent. Your return policy says that you would send a return label if it was your fault. It was your fault and now you want me to pay to send to china in order to get my money back.
You do not honor your own return policy.
Uoozee 回复2026-09-30
Dear Brenda,
We are truly sorry that we shipped the wrong item to you and for the frustration this has caused. We fully understand your concern regarding our return policy.
Could you please email us at [email protected] with your order number and reference "Trustpilot — Brenda Howard"? Our team will look into it and get back to you with a proper solution.
Hi Yvonne,
Thanks for your 5-star feedback! We are delighted that you are happy with your order and our service. Enjoy your items and we look forward to serving you again.
Hi Renee,
We are truly sorry to hear that you haven’t received your product. This is not the shopping experience we want to deliver to you.
Could you please email us at [email protected] with your order number and reference "Trustpilot — Renee Woitas"? Our team will immediately check your order status and help you locate the parcel.
Hi Cynthia,
We really appreciate your lovely 5-star feedback! It makes our day knowing you love the lightweight design and premium look of our product. Thank you for your support.
Best regards,
Uoozee Team
I had an issue with an order, it was resolved in a timely and professional manner.
Thank you for your service.
Uoozee 回复2026-09-20
Hi Kris,
Thank you so much for your wonderful feedback! We’re glad to hear that our team handled your order issue promptly and professionally. It means a lot to us that you’re satisfied with our service. We hope to serve you again soon.
Best regards,
Uoozee Team
It did not disappoint. it is an excellent piece, comfortable and magnificent. I am sleeping comfortably , as the expression goes: i am sleeping like a baby! The delivery was prompt and the packaging was excellent. The quality of the piece is first class.
Uoozee 回复2026-09-21
Hi Ruth,
Thank you so much for this wonderful 5-star review! We’re thrilled to hear that you love your item and that it’s brought you such comfort. We are also glad our fast delivery and great packaging met your expectations. Hope you enjoy it for a long time.
Best regards,
Uoozee Team
Uoozee.com is a scam website; do not use them to purchase clothes. It is a good thing that I used PayPal to pay for my two dresses. I purchased two dresses, and Uoozee did not respond after taking my payment. I had to complain to PayPal. Only then did Uoozee respond and mail one dress, which had white patches all over it. The second dress was out of stock, and I received my refund with much difficulty. They post pictures of beautiful dresses on their website, but the items are mostly out of stock or do not match the photos. They use cheap, inferior materials. Do not use them.
Uoozee 回复2026-09-20
Hi Maleeha,
We are truly sorry to hear about the frustrating experience you had with your order. We take your complaints seriously and would like to look into this incident thoroughly.
Could you please email us at [email protected] with your order number and reference "Trustpilot — Maleeha Mohamed"? Our team will look into it and get back to you with a proper solution.
Sincerely,
Uoozee Team
I purchase many items for myself and my grandchildren.
We enjoy the many selections available regardless of our age. The items are also of good quality. I like the colors and designs. It is easy to purchase the items; however, it takes too long to receive them.
Uoozee 回复2026-09-20
Hi A Monroe,
Thank you for your lovely review! We are delighted that you and your grandchildren love our product range, colors and designs. We truly appreciate your honest feedback about the long delivery time. We are constantly working to improve our shipping speed to bring you a better shopping experience. Hope you will shop with us again soon.
Best regards,
Uoozee Team
I love the styles and they are so orginal. Also, they are a little faster with shipping!
Uoozee 回复2026-09-17
Hi Pilar Maria, thank you for sharing your lovely thoughts! We’re delighted that you like our original styles and our improved shipping speed. Looking forward to serving you again.
I’m getting response very quickly for any kind of issue, that makes me feel very comfortable. My order was delivered pretty quick and I am very happy with look and quality
Uoozee 回复2026-09-17
Hi Araksya, we really appreciate your kind feedback! It means a lot that our quick support and fast delivery brought you a nice shopping experience. We are glad you are satisfied with the item’s look and quality.
I ORDERED THE WRONG SIZE, THEY GAVE ME A $25.00 CREDIT AND SENT ME THE CORRECT SIZE
Uoozee 回复2026-09-15
Hi Jeanette,
Thank you so much for your wonderful 5-star review! We’re glad we could help resolve your sizing issue smoothly and that you had a great experience with our support. Hope you love your new item and we look forward to serving you again soon.
Hi Diane,
Thank you for your wonderful 5-star rating! We really appreciate your recognition of our product quality and dependable service. It means a lot to us. We will keep working hard and hope to see you again soon.