Most reviewers were somewhat happy with their experience overall. Consumers often appreciate the attractive clothing designs, comfortable fits, and wide variety of fun styles available for everyday wear. People frequently mention that many purchased items look just like the promotional photos and feel nice to wear.
However, some reviewers were not happy with the strict return policy, noting that exchanges and refunds are difficult to get. Customers also pointed out that items sometimes arrived damaged or incorrect, while delivery services occasionally caused frustrating delays. Additionally, shoppers experienced unexpected sizing discrepancies, finding that clothes frequently turned out much smaller or larger than expected.
The product I received from you guys was pure garbage. I ordered a small and they sent an extra large opened up the package and it was extremely wrinkle with no care to how the customer might feel about it. On taking out an outfit it that looked like it came out of the garbage. No Care At All! I asked for my money back. I told the company, that I did not order an extra large there must’ve been something wrong with the system. In communication with your company they told me that they will give me a partial refund of 12.00. If I don’t get a full refund, I will do a video on every social media platform that there is. And tell the world about the treatment that I got from your company, that is a promise! I have disputed the charge on my credit card. Never been treated with such disrespect in my entire shopping experience. Shirley McMillian a super unsatisfied customer!
Uoozee 回复2026-07-21
Hi Shirley, we're truly sorry for the experience with your order — the wrong size and the condition of the package are not acceptable. Please email us at [email protected] with your order number and reference "Trustpilot — Shirley" — our team will look into this and get back to you with a proper solution. Thank you for your patience.
The first order was ok, regretfully the second order was bad. the quality of materials is cheap. The pictures on their web site look high quality, but the reality is that this company utilizes inferior materials. Their return policy is almost nil. There are no enclosed instructions for returns, consumer has to pay for shipping charges. In a few words, "you buy it, you keep it". Do not buy from them
Uoozee 回复2026-07-21
Hi Maria, we're sorry your second order didn't meet the standard of your first, and we appreciate you being a returning customer. Please email us at [email protected] with your order number and reference "Trustpilot — Maria Gonzalez" — our team will look into your concerns and get back to you with a proper solution. Thank you for your patience.
I have probably purchased 15 dresses from uoozee. This recent order was too small and I got no help. Looking at your reviews I now know why, should have looked before I ordered but other than two very very cheap dresses that I gave to goodwill I’ve never had issues
Uoozee 回复2026-07-21
Hi Stephanie, thank you for being a long-time customer, and we're sorry the recent order didn't meet your expectations. Please email us at [email protected] with your order number and reference "Trustpilot — Stephanie Daves" — our team will look into the sizing issue and get back to you with a proper solution. Thank you for your patience.
Customer service is easy to deal with and product is beautiful. I have ordered a lot of business attire and it is lined and good quality. The dresses are beautiful and I always get lots of compliments because the pieces are so unique. I have made several purchases and wear many pieces from this site each week.
Appreciate Your Extra Effort in Helping to Make my Birthday Special!!
Have always admired the styles and clothes designs offered on Uoozee. Was in need of a dramatic design for upcoming birthday celebration and found exactly what I was looking for on the Uoozee site. I was disappointed to discover, however, that the particular offering was now limited to Size Small and was otherwise Sold Out. In desperation I contacted Customer Service ad inquired if there was any availability in Size L. Customer Service responded in less than 24 hours and informed me that one Size Large was located and made available for purchase. I was overjoyed and completed my purchase immediately. Thank you for going the extra mile for me Uoozee!
Your return policy is terrible. I ordered the wrong size, and the exchange option you're offering is awful. I'm no longer going to be your customer.
Uoozee 回复2026-07-21
Hi Isabel, we're sorry for the frustration with your exchange and that the experience fell short of your expectations. Please email us at [email protected] with your order number and reference "Trustpilot — Isabel Pessoa" — our team will look into this and get back to you with a proper solution. Thank you for your patience.
Hi Marion, we're sorry for the delay with your order. Please email us at [email protected] with your order number and reference "Trustpilot — Marion Dixson" — our team will look into the shipping status and get back to you with a proper solution. Thank you for your patience.
Mediocre synthetic materials, returns are a nightmare costing more than the refund. They bank on it as pictures of "luxurious" products are not compare with the plastic items received.
Key information, 90% of these companies are selling from China with names to sound american and none of them list the real materials of the crap they sell. That should be what to look for. You will actually find better quality in local stores and pay less.
Uoozee 回复2026-07-21
Hi Odalys, we're sorry the materials and the return process didn't meet your expectations. Please email us at [email protected] with your order number and reference "Trustpilot — Odalys Gonzalez" — our team will look into this and get back to you with a proper solution. Thank you for your patience.
Hi mary, we're sorry the item didn't match what you expected from the website. Please email us at [email protected] with your order number and reference "Trustpilot — mary" — our team will look into this and get back to you with a proper solution. Thank you for your patience.
The style of the blouse is beautiful this is the reason I order it,however I wanted white which I received in a 1x too tight. I was told to send $27 dollars and would send me a 2x or 3x a month has passed still no blouse so I sent another email because I received a email saying that white is sold out after being waiting since April 4 .Now they’re supposed to be shipping a pink one .Very disappointed I have other items in my cart very hesitant about ordering.
Inconsistent Sizing, Poor Quality, and Deceptive Return Practices
Inconsistent Sizing, Poor Quality, and Deceptive Return Practices
I strongly advise against purchasing from this company due to major issues with product accuracy and customer service:
Sizing & Accuracy: The items received do not match the digital images displayed online. Additionally, the sizing is completely inconsistent and does not reflect standard Western size charts.
Quality: The overall workmanship and construction of the products are distinctly sub-par.
Return Policy: A standard return is effectively impossible. After initiating a return on a $90 order, I was given two unacceptable options: keep the incorrect items for a measly $14 refund, or pay out-of-pocket for international shipping back to China.
Proceed with caution, as you will likely be disappointed.
Uoozee 回复2026-07-21
Hi Raine, we're truly sorry for the multiple issues with your order — the sizing, the quality, and the return process. Please email us at [email protected] with your order number and reference "Trustpilot — Raine C" — our team will look into this and get back to you with a proper solution. Thank you for your patience.
This was my second purchase from your website. The jumpsuit I ordered fit me to a T and I am very happy with the quality of the fabric and design of my garment.
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