Most reviewers were somewhat happy with their experience overall. Consumers often appreciate the attractive clothing designs, comfortable fits, and wide variety of fun styles available for everyday wear. People frequently mention that many purchased items look just like the promotional photos and feel nice to wear.
However, some reviewers were not happy with the strict return policy, noting that exchanges and refunds are difficult to get. Customers also pointed out that items sometimes arrived damaged or incorrect, while delivery services occasionally caused frustrating delays. Additionally, shoppers experienced unexpected sizing discrepancies, finding that clothes frequently turned out much smaller or larger than expected.
Not helpful returns insulting amount offered as return would not happen in English retail as that is a quick way to loose customers
Not helpful returns
Uoozee 回复2026-07-21
Hi Mrs Pauline Mohamed, thank you for your feedback, and we're sorry the return offer didn't meet your expectations. Please email us at [email protected] with your order details and reference "Trustpilot — Mrs Pauline Mohamed" — our team will look into it and get back to you with a proper solution. Thank you for your patience.
I would NOT use this site for clothing purchases! The clothes are ill fitting, NOT true to size, and cheap! I ordered a size large in 4 different outfits. Some were too small, some were too tight, and some were too large and baggy. There is no consistency in sizes. Most of all, what you see on the website is nothing like you receive. The most beautiful white dress turned out to be a dress I couldn't get past my shoulders b/c there was no zipper! The RETURNS SUCK! You have to.pay to return the items to China with a prohibitive shipping cost. Don't do it!!!
Uoozee 回复2026-07-21
Hi Barbara Graham, thank you for your feedback, and we're sorry that the sizing, quality, and product accuracy didn't meet your expectations. Please email us at [email protected] with your order number and reference "Trustpilot — Barbara Graham" — our team will look into it and get back to you with a proper solution. Thank you for your patience.
I ordered a beautiful print sleeveless ankle length cover/kaftan off this website. It looked elegant and substantial. What I got was a cheap, flimsy, garment that is see through and nowhere near what was advertised on the website for $89 plus shipping and handling. What a friggin ripoff. I am angry, disappointed and will not order anything from this so called clothing website.
I ordered pants & matching shirt. The quality was terrible! And looked nothing like the advertised representation of the set online. I returned the items exactly as the website stated in their instructions. I paid $95 for the set and $35 to return the clothes and they will not issue my refund. What an absolute JOKE. If I could rate a zero I would. This is not the way to treat paying customers! What ashame!
Uoozee 回复2026-07-21
Hi J Peters, thank you for your feedback, and we're sorry the quality and product accuracy didn't match what you saw advertised, and that your refund hasn't been processed. Please email us at [email protected] with your order number and reference "Trustpilot — J Peters" — our team will look into it and get back to you with a proper solution. Thank you for your patience.
My purchase has not arrived yet.
Lisa Wilson
Conf # AHRK5YIT1
Purchase date 3/30/2026
Please help
Uoozee 回复2026-07-21
Hi Lisa Wilson, thank you for reaching out, and we're sorry your order hasn't arrived yet. Please email us at [email protected] with your confirmation number AHRK5YIT1 and reference "Trustpilot — Lisa Wilson" — our team will look into it and get back to you with a proper solution. Thank you for your patience.
Haven’t received purchase yet.
There are no emails available to see if it shipped or not. Please help
Uoozee 回复2026-07-21
Hi Lisa Wilson, thank you for reaching out, and we're sorry your order hasn't arrived and that shipping updates weren't clear. Please email us at [email protected] with your order number and reference "Trustpilot — Lisa Wilson" — our team will look into it and get back to you with a proper solution. Thank you for your patience.
Im only given 1 star because I can’t add a minus one.
So for 3 months I have been back and forth with this company for a refund for an item I have not received. They are offering less than what I paid and then sent me some terms and conditions which are a load of rubbish and does not say anywhere they limit a refund. The customer service is rubbish. I have gone to a solicitor and trading standards who deal with foreign company’s for principle. The solicitors will claim all the costs back and more. They are a joke. Please don’t buy from these people. They are robbers without masks. I wish I had looked at trust pilot reviews before I purchased. Order things with extreme care and caution.
Uoozee 回复2026-07-21
Hi Judith Rayner, thank you for your feedback, and we're sincerely sorry that your refund issue has gone unresolved for so long. We understand your frustration and would like to look into this matter as a priority. Please email us at [email protected] with your order details and reference "Trustpilot — Judith Rayner" — our team will review your case thoroughly and get back to you with a proper solution. Thank you for your patience.
This is my very first order through this site, and I am totally and completely satisfied! I love these clothes!! I love the fit!!! I love the price!!! I am so delighted in your clothing! It is absolutely gorgeous.
The clothing received does not match the indicated sizing — the top is much too large, while the bottom is extremely small. In addition, the seller initially stated that for a small fee they could replace the items, but this later turned into a much higher amount. As for the refund, they first suggested 15%, then mentioned $55, but did not honor the agreement and instead issued it as store credit. Don’t buy from them.
Uoozee 回复2026-07-21
Hi denise pitre, thank you for your feedback, and we're sorry for the sizing issue and the inconsistency you've experienced with the replacement and refund process. Please email us at [email protected] with your order number and reference "Trustpilot — denise pitre" — our team will look into it and get back to you with a proper solution. Thank you for your patience.
Very professional communication and attitude to please the customer. Never had a problem with their service 😁. They always try to accommodate and make their customers feel as if they matter. And that matters to most people
Ordered a necklace set. Contacted them for an update on delivery. Received an update straight away goods arrived two days later. Delivery company kept me informed and delivered on time by a very polite delivery driver x Necklace was perfect exactly what I ordered.
I am always pleased with orders from Uoozee. The designs of your pieces are elegant and appealing. I receive many compliments when I wear Uoozee fashions.
Also, I was pleased to find some Uoozee items on Amazon! I am a prime member and to know that I can get your apparel at the last minute when I am in a pinch, is very comforting!
I have not recieve my this order and did not get updates
very dissapointed with Uoozee
Uoozee 回复2026-07-21
Hi elsie, thank you for reaching out, and we're sorry your order hasn't arrived and that shipping updates weren't provided. Please email us at [email protected] with your order number and reference "Trustpilot — elsie" — our team will look into it and get back to you with a proper solution. Thank you for your patience.
They delivered wrong dress, not the one I have ordered, but something similar. I have found that on their web, but one one the photo doesn not match to the one I got. On thr photo it looks far more elegant and the materials are nice. I got some sintetic something with printed circuls which I would not have ordere ever.
Terrible experience, I will never order anything on this site.
Uoozee 回复2026-07-21
Hi Slavica Bezic, thank you for your feedback, and we're sorry that the dress you received didn't match the product page or your order. Please email us at [email protected] with your order number and reference "Trustpilot — Slavica Bezic" — our team will look into it and get back to you with a proper solution. Thank you for your patience.
If I could give a minus figure I would.
None delivery of goods. No refund as they say it’s the couriers fault. I don’t employ the courier. Been on at this for 9 weeks and they refuse to refund all they say is they have lost out too. I’m now dealing with trading standards who deal with foreign suppliers. I will write a damning review every week on every social media platform. Don’t order from here unless you want to pay for something you don’t get. I have 30 plus emails back and forth. Rubbish customer service.
Uoozee 回复2026-07-21
Hi Judith Rayner, thank you for your feedback, and we're truly sorry for the delay and lack of resolution on your order after so many weeks. We understand this is unacceptable and would like to review your case thoroughly. Please email us at [email protected] with your order details and reference "Trustpilot — Judith Rayner" — our team will look into it and get back to you with a proper solution. Thank you for your patience.
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