Henry, thank you for your kind review! We’re glad Sabrina was friendly, respectful, and informative throughout the process. We’re excited for you and Storm to receive your documents!
Warm regards,
US Service Animals Support Team
Thank you for your kind feedback! We’re delighted to hear that Trinell was patient, understanding, and provided such great service. We’ll be sure to share your recognition with her!
Warmly,
US Service Animals Support Team
Thank you for sharing your experience, Aliyah! We’re delighted to hear Aaron was extremely helpful and made the process clear and easy to understand. We truly appreciate your feedback!
Warm regards,
US Service Animals Support Team
Chandler, thank you for sharing your experience! We’re delighted to hear that Matthew’s patience and clear guidance made the entire process smooth and helped you feel confident. We’ll be happy to share your kind words with him!
Warmly,
US Service Animals Support Team
Thank you for your wonderful feedback, Kaitlin! We're so glad to hear that Jeremy was able to clearly explain the process and all of the available benefits. Providing helpful, informative, and caring service is what we strive for, and we're thrilled he made your experience a positive one.
We'll be sure to share your kind words with Jeremy. Thank you for choosing US Service Animals! 💙
Thank you so much for sharing your experience, Harlow! We’re thrilled to hear that Aaron provided such exceptional support and went above and beyond to make the process smooth and comfortable for you. We’ll be sure to share your kind words with Aaron — he’ll be happy to know his dedication made such a positive impact.
We truly appreciate your feedback and are grateful to have you as part of the US Service Animals community! 💙
Thank you for sharing your wonderful feedback, Tia! We’re so glad to hear that Aaron was able to provide helpful, understanding, and compassionate support while assisting you with registering both of your animals and finding a plan that worked best for you.
We’ll be sure to share your kind words with Aaron — we know he’ll appreciate hearing that he made such a positive difference. Thank you for choosing US Service Animals! 💙
Karina, thank you for sharing your experience! We’re so glad Christina’s friendly and helpful service made your ESA renewal fast and easy. We’ll be happy to pass along your kind words!
Warmly,
US Service Animals Support Team
凯西太棒了!她引导我完成了获得 ESA 信件的每一步,非常支持和细心。她的客户服务非常好,而且非常有风度——更不用说对我很有耐心了。我感谢她的所有帮助!
US Service Animals 回复2026-07-29
Yesenia, thank you for sharing your experience! We’re delighted to hear that Casey was patient, supportive, and attentive while guiding you through the ESA letter process. We truly appreciate your kind feedback and will be sure to share it with her.
Warmly,
US Service Animals Support Team
Jenny, thank you for sharing your experience! We understand how important this process is, and we’re so glad Kate provided the kindness, patience, and thorough guidance you needed. We truly appreciate your recommendation and wish you the very best with your upcoming consultation!
Warmly,
US Service Animals Support Team
Chamaerose, thank you for sharing your wonderful experience! We’re delighted that Victoria was knowledgeable, understanding, and provided such helpful service. We’ll gladly share your kind words with her!
Warmly,
US Service Animals Support Team
Casey M 是一个很好的帮助者,她坐在电话里和我们一起,一步一步地分解一切,而且非常耐心......非常耐心。强烈建议我们一开始以为这是一个骗局,但她向我们保证这是非常真实的,而且确实如此。
US Service Animals 回复2026-07-28
Thank you so much for your thoughtful review! We're delighted to hear that Casey M. provided such a positive experience. Taking the time to walk through the process step by step and answering every question with patience is exactly the level of service we strive to provide. We understand that it's natural to be cautious, and we're so glad Casey was able to earn your trust and give you confidence throughout the process. We'll be sure to share your kind words with her. Thank you for your recommendation and for choosing us! 💙🐾
Thank you for your wonderful review! We're so glad to hear that our team was able to help you find the right option at a great value. Providing knowledgeable, professional service and ensuring our customers understand the options available is always our goal. We truly appreciate your kind words and your trust in us. Thank you for choosing us! 💙🐾
Thank you so much for your kind words and for your continued trust in US Service Animals! We're thrilled to hear that Miriam was polite and helpful in getting your renewal scheduled. It's wonderful to know that the process was quick and easy for you, and we truly appreciate you recommending us to your friends. Thank you for being a valued member of our community, and we wish you and your furry companion all the best! 🐾💙
如果可以的话我会给他们0分。这家公司完全就是一个骗局!远离。早在 2025 年 10 月,我就为我的新公寓支付了 100 多美元的 ESA 文件。我尚未收到这些文件。显示文件已发货,但几天后仍未收到邮件。我联系他们,让他们知道,鉴于我要搬进新公寓,而且他们要求提供这些文件,我担心这些文件能否按时送达。他们告诉我将我的新地址发送给他们,他们会将其重新路由到我的新地址。我还没有收到我的 ESA 文件。现在是 2026 年 7 月,我的新公寓楼更换了物业管理公司,他们现在要求我为我的宠物出示文件。所以我决定回去询问发生了什么事。 1.) 他们说他们已经发出了,但他们的地址不正确。这是我的旧地址和新地址的组合。 2.) 他们说需要我支付他们运送替换品的费用。我到底为什么要再给他们一美元?如果我从未收到我的文件,他们到底要更换什么?如果我放错了文件或者丢失了文件,我可以理解,但事实并非如此。他们是一个骗局。不要上当!
US Service Animals 回复2026-07-29
Hi Gelsey,
We're truly sorry to hear about your experience and understand how frustrating this must have been, especially with the timing of your move. We sincerely apologize for any shipping delays or mix-ups that may have occurred. This is not the level of service we strive to provide.
Please know that if physical documents are delayed, we are always happy to provide digital copies while we work to resolve any shipping issues.
We would appreciate the opportunity to review your order and make this right. Please contact our support team with your order information so we can investigate the shipment, confirm the status of your documentation, and ensure you receive everything you need as quickly as possible.
Thank you for bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to restore your confidence in our service.
Hi Archie,
Thank you so much for your wonderful review! We're thrilled to hear that Miguel provided such kind and friendly service and made the process a great experience for you. We'll be sure to share your kind words with him. We appreciate you choosing US Service Animals and wish you, your son, and your cat all the best!
Thank you so much for sharing your experience, Amanda! We truly appreciate your kind words and are so happy to hear that Sean was able to provide the support, patience, and reassurance you needed. We understand how important trust and compassion are, especially during stressful moments, and we’re grateful that Sean took the time to listen, explain everything clearly, and make you feel comfortable.
We’ll be sure to share your recognition with Sean and the team. Your feedback means a great deal to us, and we’re honored to have been part of your journey. Thank you for choosing US Service Animals! 💙
Thank you so much for taking the time to share your experience! We're thrilled to hear that Casey M. provided such exceptional service. Going above and beyond to ensure our customers feel supported is exactly what we strive for, and we're so glad she was able to make the process easy to understand by answering all of your questions with kindness, patience, and respect. We'll be sure to share your wonderful feedback with Casey. Thank you for your recommendation and for choosing us! 💙🐾
Thank you, Rebecca, for sharing your experience! We’re so happy to hear that Sabrina was kind, patient, and able to answer all of your questions. We truly appreciate your feedback and will be sure to share your kind words with Sabrina. We hope you have a great experience with the program!
Thank you for sharing your 10/10 experience! We’re so glad to hear that Jeremy provided such a kind, patient, and thorough experience while answering your questions. We’re also happy to hear that Erin made your consultation process quick and easy. We truly appreciate your feedback and will be sure to recognize both Jeremy and Erin for their excellent support!