Hi Jeremy,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating unexpected charges can be.
We've reached out to you through Trustpilot to request a few additional details so we can locate your account, review what occurred, and work toward a resolution together. Once we receive your response, our team will investigate your concerns as quickly as possible.
We appreciate the opportunity to look into this and hope to assist you soon.
Warmly,
The US Service Animals Team
Thank you for your wonderful review! We're so glad to hear Jeremy was helpful, patient, and took the time to answer all of your questions. Providing a smooth and stress-free experience is what we strive for, and we're thrilled he made the process easy for you. We truly appreciate your kind words and your support. Wishing you and your furry companion all the best! 🐾💙
Thank you for your wonderful review! We're so happy to hear that Veronica was able to provide such helpful service. We'll be sure to share your kind words with her—she'll truly appreciate the recognition. Thank you for choosing us, and we appreciate your 5-star support! ⭐🐾💙
Hi Tamara,
Thank you for taking the time to share your experience! We're so happy to hear that Trinell provided you with such great service. Delivering friendly, knowledgeable support is what we strive for, and we're thrilled she made a positive impression.
We'll be sure to pass along your kind words to Trinell. Thank you for choosing US Service Animals, and we wish you and your companion all the best!
Warmly,
The US Service Animals Team
Cassie 和 Dillon H 绝对棒极了!他们非常乐于助人并回答了我所有的问题。了解了我学到的一切后,我对自己选择让我的宠物获得认证感到自信和放心,我很高兴我能够带着我的宝宝一起去♡非常感谢你们两个!客户服务是 A1,我建议任何需要认证的人都必须通过 usservicesnials.org 获得动物认证!
US Service Animals 回复2026-07-25
Thank you so much for your thoughtful review! We're thrilled to hear that Cassie and Dillon H. provided such an outstanding experience. It's wonderful to know they answered all of your questions, helped you feel confident in your decision, and made the process so accommodating from start to finish. We'll be sure to share your kind words with both of them—they'll be delighted to know they made such a positive impact. Thank you for your recommendation, and we wish you and your furry companion all the best! 🐾💙
Hello,
Thank you so much for your kind words and for taking the time to leave us a review!
We're thrilled to hear that Wayne made your experience easy to understand and took the time to answer all of your questions without hesitation. Providing clear, helpful, and compassionate service is something we strive for every day, and it's wonderful to know Wayne delivered on that promise.
We truly appreciate your trust in US Service Animals and wish you and your companion all the best!
Thank you, Perla, for your wonderful review!
We're so happy to hear that Christina was able to make your experience smooth and stress-free. Providing understanding, kindness, and helpful support is exactly what we strive for, and we're thrilled that Christina made such a positive impression.
We'll be sure to share your kind words with her—they'll mean a lot! Thank you for choosing US Service Animals, and we truly appreciate your support.
Thank you for taking the time to share your experience! We're so happy to hear that Sabrina was able to provide the reassurance you needed and answer all of your questions promptly. We'll be sure to share your kind words with her—they'll mean a lot! We truly appreciate your support and thank you for choosing us. 🐾💙
Thank you so much for your wonderful review! We're delighted to hear that Kate provided such a kind, respectful, and reassuring experience. It's great to know she made the process easy and enjoyable while taking the time to connect with you by sharing a little about her pup, Panda. We'll be sure to pass along your thoughtful feedback to Kate. Thank you for choosing us, and we wish you and your furry friend all the best! 🐾💙
我的代表亚历克斯非常友善和乐于助人,他竭尽全力帮助我的残疾退伍军人丈夫帮助我们的猫为他注册为 ESA。这个人表明人性中仍然存在善良,并帮助使这个过程一点也不紧张或困难! 10/10 我强烈推荐给任何需要将宠物注册为 ESA 的人
US Service Animals 回复2026-07-24
Thank you so much for your thoughtful review! We're thrilled to hear that Alex provided such exceptional service and made the process smooth and stress-free for you and your husband. His kindness, compassion, and dedication to helping our customers are exactly what we strive for, and we'll be sure to share your wonderful feedback with him. We truly appreciate your recommendation and are honored to have been able to assist your family. Wishing you, your husband, and your cats all the best! 🐾💙
Hi Sophia,
Thank you for your kind review! We're so glad to hear you had a positive experience and that our team member was kind, attentive, and provided the support you needed. We'll be sure to share your feedback with them. Thank you for choosing US Service Animals—we're always here if you need us!
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience. It's wonderful to know our representative was able to make the process enjoyable and provide the support you deserved. We'll be sure to share your feedback with the team. We truly appreciate your review and thank you for choosing us!
Hi Cheyenne,
Thank you so much for your wonderful review! We're thrilled to hear that Aaron Baker was able to answer all of your questions and provide the information you needed. We're especially glad he helped put your mind at ease throughout the process. We'll be sure to share your kind words with Aaron. Thank you for choosing US Service Animals!
Thank you so much, Evelyn! We’re delighted to hear that Sabrina made you feel supported by taking the time to explain everything thoroughly and answer all your questions. We’ll be sure to share your kind words with her!
Warmly,
US Service Animals Support Team
Thank you, Austyn! We’re so glad our team made everything easy and answered all your questions. We truly appreciate your kind words and support!
Warmly,
US Service Animals Support Team
Thank you for sharing your experience! We’re delighted that Valarie was so kind, patient, and thorough while answering all your questions. We’ll be sure to share your wonderful feedback with her!
Warmly,
US Service Animals Support Team
被骗500元。我拒绝了订阅,但仍然以某种方式每月收取费用,并收到了无效的 ESA 信件。 “心理健康治疗师”改变了他的电话号码。
US Service Animals 回复2026-07-21
Hi Kay, we’re very sorry to hear about your experience and understand how concerning these charges and documentation issues must be. We’ve requested additional information through Trustpilot so we can locate your account, thoroughly review your concerns, and work toward an appropriate resolution. We look forward to assisting you directly.
Kindly,
US Service Animals Support Team
Thank you, Dean! We’re delighted to hear Wayne provided excellent service and made finding and completing your documents easy. We’ll be sure to share your kind words with him!
Warm regards,
US Service Animals Support Team
特雷西·威廉姆斯,美国服务动物,你需要给她加薪。
我已经多次通过美国服务部门,从未遇到过问题,事实证明,这个公寓大楼现在使用第三方来验证 ESA 信件,我正在联系客户服务部门,但没有人能够给我明确的指示,告诉我下一步需要做什么。我与特雷西交谈,她立即能够破译第三方发送的电子邮件以及我必须做什么。她没有把我送到其他人那里,也没有告诉我有人会给我回电话,她主动帮我填写表格,甚至确保一切都一劳永逸地解决了。
非常感谢特雷西!
US Service Animals 回复2026-07-21
Thank you, Ole! Tracy truly went above and beyond to make sense of the process, provide clear guidance, and stay with you until everything was resolved. We’re thrilled she delivered the exceptional service you deserved, and we’ll be sure to share your amazing feedback with her!
Warm regards,
US Service Animals Support Team