Most reviewers were somewhat happy with their experience overall. Consumers often find the conversion kits straightforward to install on their bicycles and genuinely appreciate the helpful customer support team whenever minor technical issues occur. Many people note that the motors perform exceptionally well, delivering a smooth, powerful, and remarkably quiet ride during their daily use.
However, some customers also noted significant communication delays and ongoing difficulties when trying to reach support teams for assistance with their orders. A few people additionally experienced frustrating problems with faulty electrical components, broken wires, or missing parts upon initial delivery of their packages.
One of the worst customer experiences ive ever had
After countless messages they agreed the motor was faulty
And this is on its second replacement
They eventually agreed a refund then decided to completely ignore all communications for over 3 weeks so I involved the bank, the bank refunded me and on the same day they decided to contact me and asked me to cancel my charge back
Poor quality diabolical customer services verging on Fraud.
Varstrom 回复2026-10-16
The refund is finished through your payment method.
Project and Money of my 15 years old son who Trust in that company! Know he know how it works…
Be Patient! Only BUYING via Amazon or Paypal Customer Protection ! What Happens…Size of battery was different to Drawing.. means not fit because Space is needed for maintain and take out! Send back the Product with 100% follow of the instruction in brand new condition….. Products arrived in warehouse then… quiet ….because of vacation …. 10 days later all good ! We would Order again but with asking more details in advance to avoid trade back.
Reserve enough time for service !
I did order a kit for a rear hub, it wasn't working after the first try. I did contact the support and after some mails and different checking very well explained, they told me the display was probably out.
They sent me a new one and then everythings work fine.
I did appreciate mailing with Kong from support, fast and pro.
Vastrom website is awful making my eyes bleeding and my mind blowing away!
I'll order another kit for my wife soon.
Ordered Tongsheng 1000w mid drive motor kit. Torque sensor works intuitively on the motor, power adjusts to how much pressure that is applied to the pedals.
I bent the ebus cable, Varstrom customer service sent one out very quickly.
i bought a varstrom 500c display off of ebikesolutions.co.uk, it specifically said in the advertisment that its waterproof, as being a part for a bike especially an ebike anyone would it would be waterproof as standard! it'll a bit stupid if it was'nt as bikes are open to the elements and its mounted handlebars and is a vital electrical device without it the motor wont and what is the point of manufacturing something that has to put up with all types weather.
Anyway as we all do we trust what businesses say in their descriptions, well for ebikesolutions.co.uk this the case.
one day i was caught in the rain and got soaked a couple of hours later a had to use my bike and to my shock the bvarstrom 500c display i bought from ebikesolutions powered up and the screen went white and then just stopped so i took it off and left it in a warm dry place ,refitted it and still didnt work, so i researched it and found that im the only one that its happen to i then found out that somewhere along the line varstrom sneakily change their advert from saying waterproof to spashproof! i stunned by because who in their right make a vital bike part that isnt waterproof ITS A BIKE PART! its like manufacturing a front and rear light kit that waterproof,i have been seriously ripped off by £57, to everyone who is looking for these kind of parts STEER CLEAR OF VARSTROM AS THEIR PARTS ARE'NT WHAT THEY SAY THEY DO NOT USE VARSTROM
Varstrom 回复2026-07-24
Thank you for sharing your experience.
We are sorry to hear about the issue you encountered.
Please note that **ebikesolutions.co.uk does not represent VARSTROM or our official policies**, so we cannot comment on the product descriptions published on their website.
If your display is a genuine VARSTROM product, we encourage you to contact our official after-sales support directly at **[[email protected]](mailto:[email protected])**. Our technical team will be happy to investigate the issue and work with you to find an appropriate solution.
We are committed to supporting our customers and resolving product-related issues as quickly as possible.
Very helpful, helped me have an understanding on how to dismantle battery and make it fit my bike, very quick delivery and responses after the first one got lost very helpful, professional and great service
I ordered a Varstrom 750w hub motor conversion kit with battery from amazon (because things from china and customs are a bit concerning sometimes) everything arrived as it should and in expected time.
Compared to the Bafang 500w rear motor, this one is rather quiet and powerful.
I only changed the flimsy pedaling sensor with a sturdier one (which gets mounted in 2 pieces, betwen the pedals and on them).
Everything worked as it should.
Then some spokes broke, didn't know I had to check the tension.
I asked Varstrom about which replacements to get and they answered quickly and were very polite.
After getting some cheap new spokes and tensioning them everything is fine now again.
I can understand some reviews here which mostly are because of problems with customs, this naturally depends on which country they are sending to.
Bought via Bestmotor-ebike on Ebay.
Even before purchase questions answered very quick, everything seemed a pleasure for them even tho i am sure they were same questions from others prev.
Shipping was super fast wothin 4 days to my door.
Packing was superb, high quality protecting my parts inside.
Logic, a little time & Youtube videos helped the build which went without issue. Product quality excellent.
Motor is almost silent, kit performs very well & beyond my expectations.
Would not hesitate to buy again when needed.
I've had 1 question post install, answered within 24 hours.
Service has been 10/10
Very good product.
For me Varstrom is the way to go.
Very well build and good quality.
I'm also so amazed with their support and availability.
The after sale service is top notch.
Incredible!!!
I ordered a 1500 watt motor and I have only got the battery and im still waiting because the are not answering because they sad that if I want the delevery faster I can get the 1000 watt and if I chose that one it would be much faster delivery than then the 1500 watt so I chose that one and now they are not answering
Their customer support team is amazing and very helpful, I purchased a conversion kit and have no issues whatsoever, I would just like more acceleration from my motor, I talked with their support team and the issue was resolved within an hour, they also sent me direct link to what I needed and very very polite and kind.
First of all I did not receive an email confirming my order which is very weird. I ordered a "frame battery" and received a rack with integrated battery and I did not receive the display ordered. I have contacted the customer service a few days ago but for now they have not responded. I am not happy at all because I would like to advance building the bike and am stuck.
Edit 12. June:
They have gotten back to me, but the service is very slow and it takes sometimes several days and several emails for them to respond.
However they have still failed to explain me why I have not received any order confirmation, and the display was sent in a seperate parcel and it is lost since they did not send any email telling me where it was or that it had arrived at a pickup point.
Varstrom 回复2026-06-08
Please also let CONSUELO (centrephyisis*****@gmail.com) who make this order to follow the supporting, because all the information will be sent to the buyer first.
I’m had a nightmare trying to get any response from this company. It took a full week for them to get back to me and tell me the order hasn’t been sent. When I did get it The battery charge input broke first time I charged it and had to get a replacement which took 2 weeks. All sorted now and to be fair when customer service do get back to you via WhatsApp chat they are very good.
Products were okay but customer service stopped replying
Received what I ordered, though had a security issue on the screen I bought and customer service agreed to replace it, but since then they have no longer replied to any of my emails, so it was never replaced. It's been a month since their last reply and I have sent several followup emails
You receive what you order but their own brand screens might have security flaws with the Bluetooth lock, and customer service isn't the best
Absolute joke. Ordered mid drive motor, shortly after received email saying the motor was stuck at customs for at least 4 weeks. Asked for a refund and motor turned up 4 days later. I have sent many messages over 2 weeks mainly because varstrom have messed with the display and now bafang software wont work with it. Had no reply what so ever. I feel lucky a got the motor at least. I now need to buy a new display just so I can run bafang software. DEFINITELY AVOID, pay the little bit more to buy one from another vendor. You will not get a reply from this company. Would hate to think it was damaged/ lost in post or that I need to make a warranty claim. You will just frustrated yourself sending emails.
Do not buy from this company.
They are illegally sending goods.
I never received my parcel - I had to go through paypal to get a chargeback.
Here's what fedex said:
Unfortunately the consignment has failed it's regulatory compliance inspection for shipping of UN recognized dangerous goods, and found to have been was shipped by the sender in breach of IMDG and ADR regulations.
The consignment was seized and cannot legally travel further by road in any direction, and is currently held at our Kingsbury distribution centre awaiting a recovery from the shipper.
As the ADR/IMDG shipping breaches can only be resolved via the shipper and FedEx cannot influence the resolution, we will need to advise you contact the sender directly to discus the shipment and resolution further.
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