I ordered a dress that ended up not…
I ordered a dress that ended up not fitting. I’ve been trying for over a week to return it but no one will respond to my request, and the Returns link in My Account doesn’t work.
关于 Veaul
数据更新- 网站
- veaul.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 8 条评价
- 差评回复率
- 7%（8/111 条）
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商家自述
Veaul.com is the global online retailer with an affordable item for wedding stuff. Such as Wedding Dress, Bridal Accessories, Formal dress & Shoes. We also provide custom-made service, If you wanna get a perfect fit dress with affordable price, Veaul is the good choice.
Veaul靠谱吗？
Veaul（veaul.com）在 OK.one 的综合评分为 2.4 分（满分 5 分），基于本站收录的 173 条用户评价，属于购物与时尚分类，口碑较差。58% 的评价为 1 星，差评比例偏高；商家回复了 7% 的差评；近 12 个月新增 8 条。数据最后更新于 2026-10-25。
用户怎么说
Fell apart at first use
I ordered two pairs of heels and they came packed in a single shoebox. Cramped together on the liukas taped all around just to stay on. The Huge glass pedals at the front of the shoes are wobbly and poorly glued, and as when I used the red pair for one night, one of the pedals was lost as it just fell of. I'm so dissapointed.
This company is horrible
This company is horrible. I paid for expedited shipping for prom and now these shoes are probably not going to make it I’m going to dispute the entire charge. Stupid ass company
Lying, Dishonest Scam Site
Spent weeks looking for a dress for a ball. Finally found one and ordered in two different sizes because I am in between two of them and wasn't sure which would fit better. I received a confirmation email immediately and then another email two days later saying that my order was being "packages." It's now 4 days later and they've gone radio silence. No change to my order or it's status and no updates. I've sent two emails to support three messages through their website support chat and those have all been ignored as well. Dress is supposed to arrive in two days but seeing as they won't respond I no longer trust them. Pro tip? Use a credit card, it will be much more difficult for them to scam you.
I ordered a pair of Dark Green shoes in…
I ordered a pair of Dark Green shoes in December 25 and paid for fast shipping, I am still waiting for delivery and its now 25th Feb 26. Very poor customer support, do not but from these people
Beautiful Wedding Dress
I personally had a great experience with this site. I bought my wedding dress on Veaul, and at first I got nervous because the dress page said that it was ready to ship in 24 hours (I did not use custom measurements, I just used their size chart to pick a dress size so it would be ready to ship). I got the order confirmation, but it had been a week and I didn't get a shipping confirmation yet. I messaged the Sales department of customer service to ask about it, and they got back to me within 24 hours saying that the dress was shipped, and they provided a tracking number. The dress came from China, but the shipping was crazy fast! It still arrived on time with the original time window they gave me when I checked out, so I was very glad about that! The dress was really beautiful! It looked like the picture and it fit me almost perfectly, besides one part on the back that needed taken in a smidge. (I'm 5'2, about 120 pounds, I got dress size 6). The dress did shed quite a bit of glitter, so be prepared for that, but overall the quality was very nice and it was such a beautiful dress for the price! I love it, and my mother said it was the most beautiful wedding dress she had ever seen in real life. I like the dress so much that I'm going to buy another gown from Veaul for the rehearsal dinner. Honestly if you're wondering about trying this site, give it a shot. Use PayPal to protect your purchase if you're worried (PayPal doesn't take any nonsense and it's easy to open a claim if there is any issue!) This is not a scam site (look up some tiktok reviews on the dresses they get from Veaul, for example). I'm so happy that I got my dress here. It's prettier than any dress I've seen in the store and half the price.
Great responsive customer service
Great responsive customer service, great help for guidance and confirmation. A very high quality dress. I got the blue dress (vintage 2018 dress) fit perfect (I am 5’6 150 lbs size 2/4. Lots of compliments. Well made, and stunning on. So happy and worth the wait (takes about 3 weeks)
Never respond…
I bought a dress and im trying to return it due to bad quality. But for some reason they dont reply to my multiple tickets regarding the retun and the tickets are still pending. So furious. They are liers.
DO NOT BUY FROM THIS PHONY RIPOFF SITE
DO NOT BUY FROM THIS PHONY RIPOFF SITE. I had to learn the hard way sadly. The dress was made very weirdly and ill fitting. The bottom of the bust is even with the armpits, so it’s impossible to wear this dress. The bust rests a good 3 inches above my actual breasts. And this website DOES NOT follow through on their return policy. It is PHONY!! They will not respond to my emails for help with my return. Looks like I am now out $200 on a dress that isn’t wearable.
I just received my dress and it's more…
I just received my dress and it's more beautiful than I expected. The company was very helpful in keeping me updated on my delivery. Thank you so much 😊
Very Impressed!
Wow! The dress I got was only $140 but it's totally a $600+ quality dress. It shipped within a week, and I got it before my fantasy ball. I'm impressed and don't know why it has so many bad reviews here. It's a legit site and great quality!!!
Disgusted
Unfortunately I cannot give minus stars… I am absolutely disgusted with the experience. The dress I received is very poorly made, looks very cheap, although it costed €200. I contacted customer service and I still haven’t heard back from them after almost 2 weeks
10 out of 10 do NOT recommend
10 out of 10 do not recommend! I got the dress and the bodice was completely see-through, which was not listed anywhere in the descriptions and did not look see-through in any of the pictures! Glitter was falling everywhere and the ribbons were not even finished off being sewn! I only bought the dress because they had a return policy that if I didn’t like the dress, I could return it, but it would’ve cost me almost the price of the dress to ship it back and they make you pay for shipping to return! I am very unhappy with the whole process and have learned my lesson and I hope you can learn a lesson from my stupidity as well! Do not buy a dress from here!
Tried to send product back, still no refund
I bought a evening gown there and it arrived damaged (was probably not their fault). I tried to get a refund and send it back. I had to send it back on my own dime because they didn‘t provide a return lable. Then they ghosted me for 3 moths. I checked with DHL and they got the dress back over a month ago yet still ghost me. I tried to file a complaint via paypal and they had the audacity to ask to return the dress, a month after it arrived there! Still dont have my money back and had to pay for shipping back. Never buy there! Also the dress was cheaply made.
If I could give negative stars I would
If I could give negative stars I would. I ordered 6 items, received 3, and cannot get anyone to accept responsibility.
I’m in love with the dress
The support team took the time to help me fix the mistakes I made for my measurements. They also sent my dress before the date I needed it which I’m very much grateful for!! I’m so in love with the dress and I appreciate the necklace and earrings! The dress is perfect, beautiful and I can’t wait to wear it!!
Do not order from here
Do not order from here They don’t answer customer service messages I paid for fast shipping and didn’t receive it the day they said I would get it
The dress is genuinely so pretty and I…
The dress is genuinely so pretty and I love it so much!! My only problem was I didn't get any update emails so I never thought it was going to come. As well as for the corset piece of the dress there is no string but I'm not upset about that since I can just buy my own! But overall amazing dress with good quality and the prices really aren't bad at all!!
Amazing dress
I ordered my sweet 16 dress from this site and it’s beautiful exactly like the picture measurements are perfect and I’m my experience the dress came in came in 10 days overall amazing experience
Do not order from this website it is a…
Do not order from this website it is a scam. Ordered shoes from here a month ago, the wrong product in the wrong size arrived weeks later. I submitted a support ticket and I’ve not heard back in over a month despite multiple follow ups. This company has scammed me out of $130USD + shipping to Australia.
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