vidaXL

Hello Andrei, Thank you kindly for your sincere review. We are very sorry to hear you were shipped an incomplete item. This is highly unusual for us and rest assured we will do our best to provide solutions. To that end, we contacted you directly with an overview and several options to choose from. We await your reply with thanks. EDIT: We are glad we could be of help. Andreea vidaXL

Dear Customer, Thank you very much for your feedback. We are glad to hear you were satisfied with the product, but we are sorry that the delivery time was longer than expected. We appreciate you sharing this with us and your understanding. If you would like us to look into this further, please feel free to contact us at [email protected]. Kind regards, Elyn vidaXL

Dear Customer, Thank you very much for your positive feedback. We’re glad to hear that your item arrived safely and in good condition. Kind regards, JC vidaXL

Dear Customer, Thank you for your feedback. We’re glad to hear that you are happy with the overall quality and condition of your order. We also appreciate your comment regarding the exterior roller blind and will take it into consideration for improvement. If needed, you can always share photos with us for further review. Kind regards, JC vidaXL

Dear Customer, Thank you for your feedback. We are glad to hear that the ordering and shipping process went smoothly and that the product met your expectations. We appreciate you taking the time to share your experience. Kind regards, JC vidaXL

Dear Customer, Thank you for your positive feedback! We are happy to hear you are satisfied with the product. We appreciate you taking the time to share your experience. Kind regards, JC vidaXL

Dear Customer, Thank you for your kind feedback! We are glad to hear that you find unique products with us that you cannot find elsewhere. We truly appreciate you sharing your experience. Kind regards, JC vidaXL

Hello Alex, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been, especially when you needed timely support. This is not the experience we aim to provide to our customers. We take concerns about customer support and account functionality seriously and would like the opportunity to look into this further. We’ve reached out privately to better understand the situation and assist accordingly. Andreea vidaXL

Hello Alexandru, Thank you for your review and for sharing your experience. We’re sorry for the issues you mentioned and for the inconvenience encountered along the way. We have contacted you privately to review the case and are awaiting your response so we can proceed. EDIT: We have not received a reply, so kindly reach out to us at [email protected] for solutions. Andreea vidaXL

Dear Customer, Thank you for your positive feedback. We are pleased to hear that you are satisfied with the product quality, the price, and the delivery time. We truly appreciate your trust in us. Kind regards, JC VidaXL

Dear Bogdan, Thank you for sharing your feedback, as it is truly valuable to us. I am glad to hear that the ordering process and pricing met your expectations, but I'm genuinely sorry that the product quality fell short. I can completely understand how frustrating that must have been for you. To look into your case more closely, I have requested additional information regarding your order through Trustpilot. Thank you for your time, and I look forward to your response! EDIT: We did not receive a reply, so we kindly ask that you contact us directly at [email protected] for solutions. Kind regards, Irina - vidaXL

Hello Emil, Thank you for sharing your experience. I am truly sorry to hear that the horizontal beams became bent, and that the fabric retains water in rainy conditions. This is not the quality we aim to provide. We have contacted you privately to gather more details and to figure out the most suitable solution. EDIT: We are glad we could be of help. All the best! Andreea vidaXL

Hello, Thank you for your review. I am truly sorry to hear about your experience, especially regarding the poor quality of the product and the long delivery time. This is not the experience we want to offer our customers. We have contacted you privately to gather more details and to look together for the most suitable solution. Thank you once again for your feedback. Andreea vidaXL

Hello Olivia, Thank you for leaving your feedback. We are sorry to hear about your experience with the wood playground order. I see my colleagues attempted to resolve the phone number issue multiple times without success, and your order was unfortunately cancelled. The refund is currently underway. We hope still that you will give us another chance someday. Andreea vidaXL

Hello Razvan, Thank you for your review. We’re sorry to hear about the issues you encountered with the room divider, especially the missing parts and the difficulties you experienced while trying to reach our support team. This is certainly not the experience we want for our customers. We have already contacted you privately with concrete solutions to resolve the situation and are currently awaiting your reply so we can assist you further as quickly as possible. EDIT: We were grateful for the opportunity to help! Andreea vidaXL

Hello, Thank you for your review. We are sorry to hear you were disappointed by the bed you received. Rest assured we will do everything we can to set this right. We contacted you directly to find out more. Keep in touch! EDIT: We have not heard from you, so feel free to message us at [email protected] for solutions. Andreea vidaXL

Dear Customer, Thank you for your positive feedback! We’re glad to hear that you are happy with our fast service. Kind regards, Tanya vidaXL

Dear Customer, Thank you for your positive feedback. We are delighted to hear that you had a great experience. Kind regards, Tanya vidaXL

Dear Customer, Thank you for your positive feedback! We are glad to hear that you were satisfied with the courier’s flexibility. Kind regards, Elyn VidaXL

Hello, Thank you for sharing your experience. We’re really sorry to hear about the difficulties you’ve experienced with your order and return process. We’ve already reached out to you privately to get more details, and we’re currently waiting for your reply so we can look into this further and assist you properly. EDIT: We were glad to have been on help to you. Andreea vidaXL