vidaXL

Hello, Thank you for your review. We are really sorry to hear about the problem with the VAT on your invoice and the low-quality product. We have contacted you directly to learn more and work together on finding the best solution for the latter. Awaiting your reply with thanks. EDIT: We haven't heard from you in a while, so feel free to message us at [email protected] for further assistance. Andreea vidaXL

Dear Customer, Thank you for your positive feedback. We are delighted to hear that your orders have all gone perfectly and that you trust our website. Your review is greatly appreciated. Kind regards, Eula VidaXL

Dear Customer, Thank you for your feedback. We are glad to hear that you find the product sturdy. We acknowledge your concern regarding the screws and invite you to contact us at [email protected] for further assistance if needed. Kind regards, Eula VidaXL

Hello Gabriel, We’re very sorry to hear that the product did not meet your expectations. This is not the experience we want for our customers. We have contacted you directly to understand the situation better and work on a suitable solution. Thank you for bringing this to our attention. EDIT: We never received a reply, so we kindly ask that you contact us at [email protected] for assistance. Andreea vidaXL

Hello, Thank you for sharing. We’re truly sorry to hear you received a damaged cabinet. We are nonetheless glad we got to spoke privately and are thankful for the insight you were able to give us. We hope you might give us a second chance in the future. Andreea vidaXL

Hi Razvan, We’re very sorry to hear that your bed arrived in so many pieces and that some components were difficult to assemble. We’ve contacted you directly to better understand the issues and offer a solution. Thank you for your patience. EDIT: We are glad you were pleased with our interaction and look forward to a great collaboration! Andreea vidaXL

Dear Customer, Thank you for your positive review. We are pleased to hear that you value us as a professional company and are satisfied with the quality of our products. Your feedback is greatly appreciated. Kind regards, Eula VidaXL

Hello Eniko, Thank you for getting back to us. Because we chose to make an exception in regards to our policy, the refund amount had to be adjusted and will be visible on your account shortly. Please keep in mind that the duration also depends on your bank. The timeframe we provide is an estimation. We will do our best to improve our services in the future and hope you will give us a chance to make it up to you. All the best. Andreea vidaXL

Hello Cristi, Thank you for your review. We are glad you were satisfied with your experience and look forward to serving you again. All the best! Andreea vidaXL

Hello Cristina, Thank you for your review and your purchase. Delivery information is relayed via e-mail and is also available on your vidaXL account on our webshop. If you are ever in doubt, please do not hesitate to contact us directly. Looking forward to a great collaboration! Andreea vidaXL

Hello, Thank you for your review. We are sorry to hear you were disappointed with the quality and assembly of your product and are here to help. We contacted you directly to find out more and figure out a solution. We await your reply with thanks. Andreea vidaXl

Bună Adrian, Vă mulțumim pentru sinceritate. Ne pare rău să aflăm că ați primit un produs defect și ne dorim să vă ajutăm. Avem rugămintea să ne furnizați câteva informații cheie despre comanda dvs. pentru a vă contacta direct. Așteptăm răspunsul dvs. cu interes. EDIT: Nu am primit un răspuns, așadar avem rugămintea să ne contactați direct la [email protected] pentru soluții. Andreea vidaXL

Hello Mugur, Thank you for your honesty! We are glad to hear that you were pleased with the quality, price, and delivery of your items. Have a great day! Andreea vidaXL

Hello Cristian, Thank you for posting. We are glad to hear you were pleased with the product and packaging. We look forward to serving you again! Andreea vidaXL

Hello Ioana, Thank you kindly for your review. We are sad to hear your order arrived late, damaged and with missing components. We contacted you directly to find out more and figure out the best next course of action. EDIT: We are glad to have been of help. All the best! Andreea vidaXL

Hello Sorin, Thank you for your honest review. We are glad to hear you enjoyed the quality of our products and hope to have you back as a customer in the future! All the best! Andreea vidaXL

Hello Andreea, Thank you kindly for letting us know. We are sorry to hear you were disappointed by the quality of the product. This is not the experience we want for our customers. We could not locate your order with the available information, so we ask that you offer us some additional data about your order to contact you directly and find out more. Awaiting your reply with many thanks. EDIT: We never received a reply, so we ask that you contact us at [email protected] for a solution. All the best! Andreea vidaXL

Bună Oliviu, Vă mulțumim pentru recenzie. Ne bucurăm să aflăm că ați fost mulțumit de produs și sperăm să reveniți cândva cu o comandă nouă. Toate cele bune! Andreea vidaXL

Hello, Thank you for sharing. We are sorry to hear that you were disappointed with the quality of our product. We contacted you directly to find out more and figure out a solution together. We await your answer with thanks. EDIT: We are glad we could be of help to you. Have a great day! Andreea

Hello Emilya, Thank you for your honesty. We are sorry to hear your order was delivered with delay. The holiday season is difficult on the carriers, so the delivery times had to be changed to exclude bank holidays. We contacted you directly to thank you for your patience and understanding. We hope to have you back as a customer in the future! EDIT: We never received a reply, so we kindly ask that you contact us directly at [email protected] for a solution. Andreea vidaXL