vidaXL

Hello Theo, Thank you sincerely for your review! We are very happy that you were pleased with your order and we look forward to having you back in our online shop. All the best! Andreea vidaXL

Hello Edit, Thank you for giving us your thoughts. We are sorry to hear you received an incomplete product and had a delayed delivery on separate occasions. We try our best to improve both of these aspects continuously and you are a big contribution to that. We contacted you directly to try and make amends. We hope you will give us this chance. Hoping to hear from you soon. Andreea vidaXL

Hello Cosmin, Thank you for your review. We are deeply regretful to hear about your negative experience with the delivery and service received for your order. We noticed one of our agents already requested a new product be delivered to you. Nonetheless we contacted you directly to offer compensation for time spent waiting. EDIT: We are glad we could get in touch and find an agreeable resolution. We look forward to a good collaboration! Andreea vidaXL

Hello Adriana, Thank you for your honesty. We are sorry to hear you were missing such an important piece and would like to make it up to you. Our colleagues already processed an alternative solution, but we would like to go the extra mile and help you a little more with purchasing the necessary pieces. Please check your e-mail for a message from us, we would love to hear your thoughts on this. EDIT: I am glad we managed to come up with adequate compensation for your troubles. All the best! Andreea vidaXL

Hello Adrian, We appreciate your sincerity. We are very sorry that you were disappointed in your umbrella and would like to make it up to you. We contacted you directly to collect more information and figure out a solution together. Awaiting your reply with many thanks. Andreea vidaXL

Hello Eusebiu, Thank you kindly for your review and for the update. We are sad to hear your bedside cabinets arrived damaged and would like to make it up to you. At the same time, we are glad our interaction and the ensuing solution helped to improve your experience. Looking forward to a great collaboration! Andreea vidaXL

Hello Cristian, Thank you kindly for sharing. We are sorry to hear you received a defective cabinet and are here to help. We contacted you directly to find out more and figure out a solution together. We hope that our interaction and the ensuing solution were satisfactory for you. Have a great day! Andreea vidaXL

Hello Paris, Thank you for sharing your experience so candidly. We are deeply sorry for the experience and the confusion regarding the location of our warehouses. We treat such observations with utmost seriousness, so we immediately contacted the appropriate department to investigate. We noticed that in the meantime our team processed an alternative solution for you. EDIT: Having discussed privately and agreed upon a solution, we hope you will consider buying from us again. You contribution matters. Andreea vidaXL

Hello Anca, Thank you kindly for your review. We are sorry to hear there was a slight delay to your order. This is definitely not our standard. We contacted you directly to find out more and make this right by you. We hope our interaction and the agreed upon solution were satisfactory for you. All the best! Andreea vidaXL

Hello Adrian, Thank you kindly for your honest thoughts on this item. We are deeply sorry to hear you received a defect awning and would like to help. We contacted you directly to find out more and figure out a solution together, but you were not interested. If you are open to discussing possible solutions, you may reach us at [email protected]. Have a good day! Andreea vidaXL

Hello Claudiu, Thank you kindly for your review and for the update. We are sorry to hear the luggage stand was incomplete and that the replacement product featured the same issue. Rest assured we will investigate this internally. We are happy our interaction and the agreed-upon solution were satisfactory and look forward to a good collaboration. Have a great day! Andreea vidaXL

Hi Andrei, Thank you for taking your time to share your experience with us. I am glad our interaction was positive and that you decided to return with an update. We are sorry to hear that you did not receive your order on time, even though you opted for the Priority Shipping service. This case is not representative of us, and we would like to make it up to you. I have contacted you directly to learn more and work together to find a solution that is convenient for you. We hope to enjoy a fruitful collaboration going forward. All the best! Andreea vidaXL

Dear Cons Cons, Thank you so much for taking the time to leave us this amazing review. It is our goal to provide high-quality products with affordable pricings. Looking forward to seeing you again soon. Kind regards, Joan-vidaXL

Dear cornel groza, Thank you so much for taking the time to leave us this amazing review. It is our goal to provide high-quality products with affordable pricings. We are thrilled to have made your delivery experience a positive one. Looking forward to seeing you again soon. Kind regards, Joan-vidaXL

Dear Vlad Spatariu, Thank you for the positive comment. We appreciate your compliment and are delighted to hear about your satisfaction with our service. We are excited to learn you are satisfied with our vidaXL Daybed with Extension and Drawers Light Grey 90x190 cm Velvet. We are thrilled to hear that you are satisfied with the delivery service. We look forward to welcoming you back to vidaXL in the near future. Kind regards, Joan-vidaXL