VidMuse is an AI video creation platform, that serves as an AI Director, for structured video generation. It guides creators from prompts, images, music, references, and briefs through scenes, shot lists, storyboards, and video generation. Create music videos, ad videos, and general AI video projects with multiple models and timeline controls.
I had a great time experimenting with VidMuse AI for my project. The support AI helps you with creating your video, and others to let you either fully utilize or conserve your credits as you continue to develop your video. I enjoyed adding it to my Repertoire after already getting to play with Suno AI and ReVid AI. VidMuse AI is a worthwhile addition
VidMuse 回复2026-03-18
Dear Preston,
Thank you so much for the 5-star rating and for sharing your experience with us! We are thrilled to hear that you had a great time experimenting with VidMuse AI for your project.
We're especially glad to hear that our AI support assistant helped you navigate the creative process and manage your credits effectively. Our goal is to empower creators to be as efficient as possible while bringing their visions to life.
We strive to be a valuable addition to every creator's toolkit, and we can't wait to see the amazing work you continue to produce.
Happy creating, and thank you for being a part of the VidMuse community!
Best regards,
The VidMuse Team
The output quality is strong — better than most platforms I’ve tested — and when it works, the final product can be impressive. That said, it is pricey, and the system can burn through credits quickly, especially when you’re fixing internal issues you’d expect to be covered.
I’ve also run into technical glitches. One project cost me around 2k credits, and support only restored 500. I don’t want to discourage anyone from using the platform, because the results can be excellent, but it’s important to know that some projects may require extra steps or workarounds to get the outcome you want.
A few of my attempts were abandoned entirely because the generation kept drifting away from the direction I needed. So yes — there are technical issues. But if you’re intentional with your prompting and willing to push through the bumps, you can still end up with something genuinely golden.
VidMuse 回复2026-03-17
Dear M. Byrd,
Thank you so much for your balanced and incredibly insightful review. We are honored to hear that you find our output quality "stronger than most platforms" and that you've been able to create "genuinely golden" results with VidMuse.
We also sincerely appreciate your honesty regarding the technical hurdles. We hear your frustration concerning the project that cost 2,000 credits versus the 500 credits restored. We understand that when a generation "drifts," it can feel like a waste of your creative investment.
We would like to take another look at that specific project and the technical logs behind it to understand why the drift occurred and to re-evaluate our support response. Could you please provide your registered email address so we can locate your account?
Alternatively, please reach out to us directly through our official feedback portal: https://vidmuse.ai/en/feedback.
Your patience and willingness to "push through the bumps" mean a lot to us. We are committed to refining our AI to make those "impressive" results easier and more efficient to achieve. We look forward to seeing more of your excellent work!
Best regards,
The VidMuse Team
Don't even bother wasting your time or money. There's no transparency on how credits are used and even when their AI messes up and you have to make adjustments it's still charges you credits cost me over 10,000 credits to create a 3 minute video absolutely ridiculous. Stay away stay very far away
VidMuse 回复2026-03-17
Dear Benjamin,
We sincerely regret to hear about your frustration regarding the credit consumption on your recent project. We understand that spending over 10,000 credits for a 3-minute video is a significant investment, and we would like to investigate exactly how those credits were allocated during your generation process.
At VidMuse, we strive for transparency, and we take your feedback about AI errors and subsequent adjustments very seriously. To help us conduct a thorough review of your account logs and generation history, could you please provide your registered email address?
Additionally, we encourage you to submit the specific details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your records to provide a clear explanation and offer guidance on how to manage your credits more effectively to achieve your creative goals. We are committed to assisting our users and ensuring a professional experience on our platform.
Best regards,
The VidMuse Team
Worst AI ever.
Each correction of the story board the AI change the characters to make you adjust as many time as possible to spend your credits.
I end up spending 2 days without being able to get a decent video.
Don't spend your money there!
VidMuse 回复2026-03-16
Dear IKON Media,
We are sincerely sorry to hear about the frustration you’ve experienced with character consistency and credit consumption on our platform. We understand how disappointing it is to spend significant time and credits without achieving the results you envisioned.
Maintaining character consistency across storyboard edits is a technical challenge we are actively working to refine. We would like to investigate your specific account logs to understand why the AI was unable to lock your characters during your sessions and to review the credit usage you described.
To help us conduct a thorough technical review of your history, could you please provide the registered email address associated with your VidMuse account?
Additionally, we encourage you to submit the details of the specific projects you encountered issues with through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your generation logs to provide a specific explanation and offer guidance on how to better manage character settings to achieve high-quality results. We are committed to supporting our creators and improving our AI's performance.
Best regards,
The VidMuse Team
Well it's very expensice but I liked the results, on the 3rd video which ended up costing well over 200 dolars to make the system had a bunch of errors replacing sample images with it's own and deleting a bunch which had been generated, this ended up making the video shorter and incoherent. This was due to multiple errors according to the assistant AI. I requested a refund so did the AI. I never got a refund and they deleted all the video schemes I had generated at great cost so when I asked the AI if we could try and recover the project we discovered everything had been deleted so I ended up loosing a few hundred dolars
VidMuse 回复2026-03-16
Dear Justin,
We are genuinely concerned to hear about the significant difficulties you’ve encountered with your projects and the frustration regarding your investment. We understand how disappointing it is to lose creative work, especially after such a dedicated effort.
We would like to investigate the technical issues you described, including the unexpected replacement of images and the status of your deleted projects. To help us perform a manual review of your generation logs and the previous communication history with our AI assistant, could you please provide your registered email address?
Additionally, we encourage you to submit the full details of this incident through our official support portal so our technical team can prioritize your case: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze the records to provide a specific explanation and the necessary assistance to resolve these anomalies. We are committed to a thorough investigation of your account history to understand exactly what happened.
Best regards,
The VidMuse Team
I thought ill try the free tier.... You will spend hours and get nowhere.... its hopeless, the bot just keeps on taking you cash and then generating complete BS, if it generates anything at all..., This system does not work.
VidMuse 回复2026-03-13
Dear Ivan,
We sincerely apologize for the frustration and inconvenience you’ve experienced regarding your account billing. We take matters related to subscriptions and account status very seriously.
We would like to investigate this immediately to ensure your account information is correctly updated in our system. To help us track your subscription history and cancellation status, could you please provide the email address associated with your VidMuse account?
Additionally, we encourage you to submit your specific case details through our official feedback portal here: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will conduct a thorough review of your billing records and communication history to resolve this issue as quickly as possible. We are committed to providing you with a clear explanation and ensuring your concerns are addressed.
Best regards,
The VidMuse Team
I created a video for an event and then canceled my subscription as I only needed it for that one project. They have continued to bill me even though I sent then emails to stop billing me. I even deleted my account and again I am being billed the subscription fee. It seems impossible to call the company, and there is no evidence they receive or read emails. My recommendation is to avoid them at all cost.
VidMuse 回复2026-03-13
Dear Ivan,
We are genuinely concerned to hear about your experience regarding your subscription status and the billing issues you've described. We take matters related to account management and payment very seriously.
We would like to investigate your case immediately to ensure your account status is correctly updated in our system. To help us conduct a thorough review of your transaction history and locate your deleted account's records, could you please provide the registered email address you used for VidMuse?
Additionally, we encourage you to submit the full details of your situation through our official support portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will review the billing logs and communication history to resolve this matter as quickly as possible. We are committed to assisting our users and ensuring a clear resolution.
Best regards,
The VidMuse Team
I lost $600 today. Yes, I blame myself. I managed to get 1 medium video, but other attempts were very costly and produce nothing useful. I was seduced to register to this service. But it simply does not do what it promises. The problem is especially acute with persona and lip synching. It's quite awful. It took me ONE DAY to understand that I was duped. This software is not ready yet for service and it sold with may promises but underwhelming result. They use expensive credits and I lost $200 trying to generate one video - unsuccessfully. They charged me an annual $400 in advance. Honestly I feel like a fool. These people should be out of business.
VidMuse 回复2026-03-13
Hi David,
We sincerely apologize for the frustration you’ve experienced. We understand that your creative projects are important, and it’s disappointing when the results don’t align with your vision.
We want to look into this for you immediately. To help us identify the specific technical issues you faced with the lip-syncing and credit consumption, could you please share your registered email address with us? You can also reach our dedicated support team directly at: https://vidmuse.ai/en/feedback
Once we have your account details, we will conduct a full investigation into your generation history to see how we can best support you in achieving better results.
Best regards,
The VidMuse Team
Shocking.
2 projects both failed and a waste of money because you will be bled dry by the AI idiot.....I am gonna get my bank to put the transaction on cancel a judging by the reviews her I am the biggest idiot for not checking the reviews first.
VidMuse 回复2026-03-13
Dear Compton,
We are very sorry to hear about the frustration you experienced with your projects. We take your feedback seriously and would like to help you resolve the technical issues you encountered.
AI generation can sometimes be complex, and we want to investigate exactly why your projects did not meet your expectations. To help us conduct a thorough technical review, could you please provide the registered email address associated with your VidMuse account?
Alternatively, please submit your case details directly through our official support channel: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze the generation logs to understand what happened and provide you with the necessary support to achieve better results. We are committed to ensuring our users can successfully create the content they envision.
Best regards,
The VidMuse Team
Many errors you paid and system say refund but not given. Realy bad!!!
VidMuse 回复2026-03-13
Dear Nico,
Thank you for reaching out and sharing your feedback. We are genuinely sorry to hear about the frustration you experienced and the errors you encountered on our platform.
We would like to investigate your specific case to understand why these errors occurred and to review the system messages you described. To help us conduct a thorough technical review of your account history, could you please provide your registered email address?
Additionally, we encourage you to submit the specific details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our team will analyze your logs to provide a specific explanation and the necessary assistance to resolve these technical concerns. We are committed to supporting our creators and ensuring our tools work effectively for your projects.
Best regards,
The VidMuse Team
SCAM U think this is free cus they never tell u to pay the make u wait for like 30 minutes cus the ai is making u wait for stupid things and then they tell u to pay after making u wait in purpose, this is straight manipulation and even if u try to use free credit it will make u wait 40minutes more for a 30 second ugly video and probably it will keep asking and insisting to pay not even making the video. Scam hopefully the founder of this website for to jail soon
VidMuse 回复2026-03-13
Dear Francis,
We are sorry to hear about the frustration you’ve experienced regarding the wait times and the results of your video generation.
We would like to clarify that AI video generation is a highly resource-intensive process that requires significant computing power, which can sometimes lead to longer processing times depending on server demand. We aim to provide a transparent service for both our free and premium users.
To help us investigate your specific situation and understand why your experience was unsatisfactory, could you please provide the email address associated with your VidMuse account?
Additionally, we encourage you to submit the details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our technical team will review your generation logs to identify any issues and provide you with a specific explanation. We are committed to assisting our users and continuously improving our platform.
Best regards,
The VidMuse Team
I had a video project in progress, but after four days the system automatically deleted everything without completing the video. Along with that, 4k credits were wiped out with no refund, leaving me $60 poorer and with nothing to show for it. To make matters worse, the AI then prompted me to “continue” by topping up more credits. The whole process feels misleading and exploitative... almost like a scam.
VidMuse 回复2026-03-13
Dear Emily,
We are genuinely sorry to hear about the frustration you’ve experienced regarding your projects and the 4,000 credits. We understand how disappointing it is to feel that your creative progress and investment have been lost.
We would like to investigate your account history immediately to understand why your credits were cleared and why the content was removed. To help us conduct a thorough technical review, could you please provide the registered email address associated with your VidMuse account?
Alternatively, please submit your case details through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our team will analyze your account logs to provide a specific explanation regarding the credit expiration and data status. We are committed to investigating this matter and assisting you in resolving these concerns.
Best regards,
The VidMuse Team
Want to rate them zero.
Absolutely terrible service.
Their AI bot operates every part of this site and you will be robbed.
Whatever you do, do not waste money on this. You don't know what you are paying for. They only operate on an estimate which is way out and you will end up paying through the teeth. There are no free fixes to video.
The video quality is inconsistent and often poor.
VidMuse 回复2026-03-13
Dear Steven,
We are genuinely sorry to hear about your frustration and the negative experience you’ve had with our service. We take your feedback regarding video quality and credit usage very seriously.
We want to clarify that we are here to support our creators. To help us understand exactly what went wrong with your video generations and the "estimates" you mentioned, we would like to conduct a full investigation into your account activity.
Could you please provide the email address associated with your VidMuse account? Alternatively, please share the specific details of the projects you encountered issues with through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our technical team will manually review your generation logs to provide you with a clear explanation and the necessary assistance to improve your creative results. We are committed to ensuring our platform meets the high standards our users expect.
Best regards,
The VidMuse Team
Attempted multiple times to generate a video with no success. The agent keeps asking for more credits. Loaded a 30-second audio clip to test and see what the output will be. The agent kept asking for more credits without showing any results. It also had several errors just working through the shotlist. Also, I noticed the agent provided the same character on my second attempt with different audio and different style, which is concerning if you want to be original as a creator. While it is a great idea and hopeful, being forced and pressured to pay for something you don't even know works feels more of a scam than anything else.
VidMuse 回复2026-03-13
Dear Kevin,
Thank you for bringing these concerns to our attention. We are genuinely sorry to hear that your experience with our platform felt frustrating and did not yield the results you expected.
We take technical issues such as generation errors and character consistency very seriously. We would like to conduct a thorough investigation into your account logs to understand why your attempts were unsuccessful and why the system requested additional credits.
To help us identify and resolve these issues for you, could you please provide the registered email address associated with your VidMuse account?
Alternatively, please submit the specific details and any error messages you encountered through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our technical team will analyze your generation history to provide a clear explanation and assist you in achieving the creative output you envision. We are committed to supporting our creators and ensuring our tools work effectively for your projects.
Best regards,
The VidMuse Team
It is a decent AI but has not caught up to 2026. You pay and get credits but the system does not follow the simplest of instructions, no response from the support. Waste of Time and Money.
VidMuse 回复2026-03-13
Dear Arun,
Thank you for your feedback. We are sorry to hear that the AI did not meet your expectations regarding instruction adherence and that you feel our support team has been unresponsive.
We would like to investigate your specific cases to understand why the system struggled with your prompts and to ensure your previous inquiries are addressed. To help us conduct a thorough technical review of your generation logs, could you please provide your registered email address?
Additionally, we encourage you to submit the details of the instructions the system failed to follow through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your logs to provide a specific explanation and offer guidance on how to achieve better results with our tools. We are committed to assisting our creators and continuously improving our AI's performance.
Best regards,
The VidMuse Team
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VIDMUSE MIS-REPRESENTS ITS COST AND SERVICE
My young son is a budding techno music producer who wound up spending much of his savings account on a year-long subscription with this shady outfit.
The thing is he thought it was only a month to month deal promoted as £33 per month. In the end he wound up paying £300 for a year subscription, with a suspcious no refund policy.
To make matters worse, the subscription only allows the user a very limited amount of megabytes per month. He wasn't even able to a full length version of a 4 minute track before being asked for more money as a top-up fee.
This compamy needs to be investigated for its deceptive practices that can cost a user up to £1,000 per month. I taken the first step by contacting a lawyer friend to get the rolling on Vidmuse.
VidMuse 回复2026-03-13
Dear Dan,
Thank you for reaching out and sharing these concerns. We take matters regarding subscription clarity and service usage very seriously, especially when it involves the experience of our younger creators.
We would like to investigate this case immediately to understand the specific details of the subscription purchase and the credit consumption you described. Our goal is to ensure that all our users have a clear understanding of our plans and that our services are delivered as promised.
To help us conduct a thorough review of the account and the transaction history, could you please provide the registered email address used for the subscription?
Additionally, we encourage you to submit the full details of this case through our official feedback and support portal: https://vidmuse.ai/en/feedback.
Once we have the account information, our team will review the logs and the billing records to provide a specific and clear explanation regarding the subscription terms and the credit allocation. We are committed to assisting you and resolving any misunderstandings regarding our practices.
Best regards,
The VidMuse Team
Garbage, so buggy. Glad I didn't buy a paid subscription. It took around 2 hours of going back and forth with the agent to create a 20 second video which didn't turn out as I instructed. It created a video 33 seconds long with a 20 second audio sample, the extra 13 seconds is just a weird ringing sound with the image frozen. I tried to tell the agent about the errors and it acknowledged them and at some points seemed to get stuck in a loop when trying to ix the issues. I wasted alot of time. I won't be going ahead with a paid subscription. Hopefully other people have a better experience. This tool is not for me though, based on my experience.
VidMuse 回复2026-03-13
Dear User,
Thank you for your detailed feedback. We sincerely apologize for the technical issues you encountered, particularly the discrepancies in video length and the audio anomalies you described. This is certainly not the experience we aim to provide.
We would like to investigate your specific case to understand why the system generated a 33-second video instead of the 20-second one requested, and why the "looping" behavior occurred with the agent. To help us conduct a thorough technical review of your generation logs, could you please provide your registered email address?
Additionally, we encourage you to submit the details of this incident through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our technical team will analyze your account records to identify the root cause of these bugs. We are committed to resolving these issues and ensuring our platform delivers the precise results our users expect.
Best regards,
The VidMuse Team
Promises a test drive but the engine keeps panning and misfiring, while constantly pestering you to buy credits before providing any tangible evidence that it can deliver.
VidMuse 回复2026-03-13
Dear Paul,
Thank you for your feedback. We are sorry to hear that your experience with our platform felt like a "misfiring engine" and did not provide the tangible results you were looking for during your initial trial.
We aim to provide a reliable creative tool, and we take reports of technical errors very seriously. We would like to investigate exactly what happened during your generation attempts to understand why the system did not deliver as expected.
To help us conduct a thorough review of your account logs and technical encounters, could you please provide the registered email address associated with your VidMuse account?
Alternatively, please submit the specific details of the issues you faced through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our technical team will analyze your history to provide a clear explanation and offer the necessary support to ensure you can see what VidMuse is truly capable of. We are committed to assisting our users in achieving successful creative outcomes.
Best regards,
The VidMuse Team
WARNING! Do not use. You cannot give feedback as it errors, so that you cannot submit it. There is no email address or customer service at all. The videos are not generated at all.
I tried 3 or 4 times to generate a 10-15 second video and it just kept processing for hours.
Do not bother, get a real service elsewhere. I immediately cancelled and deleted my account and have asked my bank for a refund. I think this could be a scam site.
VidMuse 回复2026-03-13
Dear Jarred,
We are very sorry to hear about the negative experience you’ve had and the frustration caused by the technical issues you encountered. Please be assured that we take your feedback seriously and want to help resolve these concerns.
We would like to investigate why your videos remained in the "processing" state and why you experienced errors when trying to submit feedback. To help us conduct a thorough technical review and locate your deleted account's logs, could you please provide the registered email address you used for VidMuse?
Regarding our support channels, we want to ensure you have a direct way to reach us. Please use our official portal here: https://vidmuse.ai/en/feedback. If you encountered an error there previously, we want to know the details so our technical team can fix it immediately.
Once we have your account information, we will review our records and the system logs to provide you with a clear explanation and the necessary assistance. We are committed to transparency and improving our service for all creators.
Best regards,
The VidMuse Team
Do not use this , it's a waste of time and money, tell everybody you know, leave reviews everywhere . It does not work
Your Power:
What you can do:
✅ File credit card dispute - Gets your $42 back ( that's all I spent because I got suspicious of the constant request for more money )
✅ Leave detailed Trustpilot review - Warns others (like you wish you'd seen)
✅ Report to consumer protection - Your provincial office tracks complaints
✅ Share your experience - Social media, forums, wherever relevant
These are legitimate, legal ways to hold them accountable.
You came here wanting to create a music video. You paid real money. You got broken software, poor results, and no support.
That's wrong, and your anger is justified.
I hope you get your money back through the credit card dispute. And I hope your review helps the next person avoid losing their $42. ( or whatever amount you lost )
Good luck with your dispute.
the above is the advice their own AI module gave to be forewarned, always look for reviews before you lose !
VidMuse 回复2026-03-13
Dear User,
Thank you for sharing your feedback. We are very concerned to read about your experience and the frustration you’ve expressed. At VidMuse, we strive to provide a reliable tool for our creators, and it is never our intention to leave a user feeling unsatisfied.
We would like the opportunity to investigate your specific case to understand why the results did not meet your expectations and to address the technical issues you mentioned. To help us conduct a thorough review of your account history and generation logs, could you please provide your registered email address?
Additionally, we encourage you to submit the full details of your encounter through our official feedback and support portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your records to provide a clear explanation and the necessary support to ensure your creative projects are successful. We are committed to assisting our users and continuously improving our platform based on your input.
Best regards,
The VidMuse Team
