VidMuse is an AI video creation platform, that serves as an AI Director, for structured video generation. It guides creators from prompts, images, music, references, and briefs through scenes, shot lists, storyboards, and video generation. Create music videos, ad videos, and general AI video projects with multiple models and timeline controls.
以上内容由商家自行提供，未经平台核实。VidMuse（vidmuse.ai）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 117 条用户评价，属于媒体与出版分类，口碑较差。77% 的评价为 1 星，差评比例偏高；商家回复了 55% 的差评。数据最后更新于 2026-10-24。
So many wrongs about this AI tool, i have been charged 2 extra bills with no credits, this is not ok at all, i want my money back and i will give no good rewiews at all, so many of us has been fooled by this company. Dont go here because they are charging for more that you get. Stay away from this company......
They bait you all the way through the process.. waste over 20 minutes of your time for no results... You have 2o minutes of your life to throw away on false music video promises... Go ahead.. CEO should be locked up
It's the same story as the others, charged my credit card without warning. The points you have to use are expensive. The program is really slow. The images look real, but the videos aren't realistic at all.
Vidmuse is a mixed bag of errors, frustration, and occasionally decent results. I made two videos. The first video was in Jan 2026. It was very short (about :53s) and I used a basic VidMuse account that includes 1,000 free credits. I uploaded an AI song from another service along with a photograph of my main character and told the AI agent to create a video in a very specific style of anime. I gave the AI agent very little instruction and instead allowed it to create the video storyboard based entirely on the lyrics. The process was very quick, very easy, and the result was exactly what I wanted. Based on that result, I came back to Vidmuse for a second video in early Feb 2026. I uploaded an AI song from another service along with a photograph of my two main characters and selected 90s animation style. The song for this video was 3:10 and it was immediately clear that I wouldn’t be able to complete it with only 1,000 free credits. I asked the AI agent to estimate the total project cost, which came in at just under 3,000 credits. I then purchased a Pro subscription of 4,000 credits/mo for $39/mo (credits do NOT rollover). It started out okay – the AI tool generated perfect animated references for both characters and the creative concept summary matched my lyrics. However, the animated storyboard was full of errors and inconsistencies and several of the first-frame images appeared to have been created with a completely different AI model of a much lesser quality. Over the next several WEEKS, I made countless attempts to complete my video, but the AI tool kept changing my instructions, using lower quality AI models regardless of which one I chose, and consuming credits at an alarming rate. The AI agent suggested multiple times that I contact customer support for a credit refund, which I did. Each time, it took support at least a couple of days to respond. They did provide me with “complimentary credits” a couple of times, but the credits they provided were far less than the amount consumed by the frequent AI errors. I ended up way over budget attempting to correct the constant errors and ultimately got so frustrated that I canceled my Pro subscription a few days before it was set to auto-renew. BUT THEY CHARGED ME FOR THE RENEWAL ANYWAY. I sent several messages to customer support requesting a refund for the wrongful cc charge but never got a response. After waiting a couple of weeks and not wanting to waste my money (because credits do not rollover), I ended up using my wrongfully-renewed credit balance to complete my video. By the end, I had to use my entire credit balance and my final video was still full of errors and inconsistencies that the AI tool simply refused to correct. I’ve canceled my Pro subscription AGAIN and now I’m left with my fingers crossed hoping they don’t hit my cc anyway (AGAIN).
Vidmuse charged my credit card even though my subscription was cancelled a long time ago. In my account, the subscription is clearly inactive, and the only option available is “Resume Subscription,” which proves I did not restart it. Despite this, they still took money without my permission. I have contacted them before, and this is now the second time I’m trying to get this resolved. This should not happen. I expect a full refund and proper handling of this issue.
This AI platform ate up over 3000 credits for a music video i was trying to create that was almost 4 minutes long. And the cost is $39 a month that I paid to start, and all my credits for the month were eaten up very quickly while the AI agent worked all day to make a simple 3 to 4 minute video. Another video i was working on which took hours because the AI agent kept stopping and asking my approval for every little thing "got totally erased" by the AI when i simply asked it to remove text appearing in my video scenes as large titles on certain scenes that i "absolutely did not ask for" and then the AI agent was taking an excruciatingly long amount of time to fix the mistake it told me it made. And in the middle of the AI making mistakes and taking forever to create something usable... All my credits were sucked up, and money used and wasted; just to end up with absolutely nothing i can use for anything. I unsubscribed same day because of my experience. However, despite my experience, I did find the AI platform, performance and video results somewhat impressive and interesting and I might try Vidmuse again in the future. I hope the user experience improves over time.
A problem that others have recognised. Cancelled through their feedback portal ( or tried to ) and now have repeated attempts from them to take money from me.
Dear Gareth Martin, We take matters related to account cancellations and billing very seriously, and we are concerned to hear about the difficulties you’ve encountered with the process. We would like to investigate your account status immediately to understand why the cancellation through our feedback portal was not successfully synchronized and to stop any further payment attempts from our side. To help us perform a priority manual audit of your billing records and locate your account, could you please provide your registered email address? Additionally, we encourage you to resubmit your case details via our official support channel so our billing team can track and resolve this as quickly as possible: https://vidmuse.ai/en/feedback. Once we have your account information, our team will conduct a thorough review of your transaction history to provide a clear explanation and ensure your account status is correctly updated. We are committed to transparency and to resolving this matter professionally. Best regards, The VidMuse Team
I spent a lot of time, nerves and money, and in the end, instead of a video, I got complete shit((
Another Update: Came back after quitting my subscription, got a nice short clip out of Vidmuse, hoped that it got better. Then: bugs again, burning tons of credits for internal errors where I got nothing back. I am done with this tool, just a constant source of user frustration. Update: my project today was haunted by multiple bugs, overall I wasted a whole day and around 7k credits. Very frustrating experience! Let's see how customer service handles this and if I get refunded for a bug that caused that a fundamental step was missed to execute in the workflow. First of all: yes, VidMuse feels still more like a MVP than a matured tool and there are a few bugs. And also yes, creating AI videos is not for free - but is $80 for a 4 minute video expensive? How much would you have paid for this a few years ago? Where the tool excels is to bring vague ideas into life, giving rapid visual feedback of what works and what needs improvement. Don't expect that the first shot is perfekt, expect that you'll need to re-do shots. The AI agent really guides one and like any agentic workflow, you still need to be in the driver seat, carefully reviewing the storyboard, the first frame images - but imagine the effort if you would need to do all this tedious work completely by yourself. Overall: could be better, will hopefully mature over time and it enabled me to create really cool music videos in no time for a few dollars.
LMAO What a joke. They respond to a bad revies in under an hour. but took a week to even repond to my several email request to fix the videos they jacked up. So now im gonna post the video they made just to show you what they washing their hands and leaving me with for my almost $500 GO Here to our youtube: @4ruffins This email from Vimuse says it all: VidMuse Support 5:13 AM (12 hours ago) to me "Dear User, We have received your feedback regarding the technical issues in your project, including missing audio and staging errors, as well as the weeklong delay in our response. We understand how frustrating these quality challenges have been for your workflow. After a thorough review, we have concluded that these issues are related to the current boundaries of our generation models in handling complex scene requirements. Our records show that we previously provided over 3,000 credits as a gesture of goodwill to support your project that you spent over 7,000 credits creating. Since substantial compensation has already been issued to address these model-related limitations, we are unable to offer additional credit refunds at this time. We sincerely apologize for the frustration caused by the project results and the delay in our follow-up. Thank you for your patience and for sharing your detailed observations. For any further assistance, please reach out to us exclusively by submitting a new feedback form through this link: Now after admitting they're program utterly failed. they still took my money, asked for extra money to fix it, got that extra money, spent those credits, utterlly failed to generate the video AGAIN (Failed 3 Times in Total), then sent me this sad email. Leaving me with a 2 credits balance, over $450 spent, NO VIDEO, No Refund, No Credits, and No Remorse.
Dear User We note that you have shared our previous correspondence. This email reflects our team's honest and transparent assessment of your project based on the current state of AI technology. We would like to clarify the following points for the community and your consideration: 1. Model Boundaries vs. Program Failure As explained in our previous audit, the challenges you encountered—specifically with complex staging and audio synchronization—are not "program bugs" but are the known boundaries of current state-of-the-art AI video models. AI generation is a probabilistic process. Even with the highest investment, the current global technology (not just VidMuse) faces inherent limitations when handling extremely complex scene requirements. 2. Substantial Support Provided While you mentioned "No Credits," our records confirm that we previously granted your account over 3,000 complimentary credits as a significant gesture of goodwill to support your 7,000-credit project. This was provided specifically to help you navigate these model-related limitations. 3. Respecting the Creative Process We understand the frustration of spending $450 and not achieving the specific vision you envisioned. However, because those credits were utilized across multiple high-resource generations, we have fulfilled the service of providing the AI's processing power. As an experimental creative tool, outcomes are not always guaranteed to match a specific human blueprint 100%, which is why we offer substantial credit support to help users refine their results. Conclusion We have demonstrated our commitment by conducting multiple manual reviews and issuing significant credit compensation. Since these measures have already been exhausted to address technology-wide limitations, we remain unable to offer further credit refunds or financial returns. We appreciate your passion for your project and wish you success in your future creative endeavors. Best regards, The VidMuse Team
I signed up for the Pro version- $396. The payment was processed and paid and I was given a receipt documenting the transaction. After creating 65% of a fairly complex video the app stopped. The reason given was my payment had not been received. This, despite clear evidence to the contrary. Two days later, and multiple emails and proof of payment from them, not a single peep from their support team. These guys are terrible. I’m giving it 24 hours then initiating a charge back. I can’t speak to the quality of the videos, but their customer service is non- existent. Stay away!!!
Dear Rich Person, We sincerely apologize for the frustration and the critical issue you’ve encountered with your Pro subscription. We take matters regarding billing and account access extremely seriously, especially for our dedicated Pro creators. We want to help you resolve this immediately and ensure you can complete your creative project. It appears there may be a synchronization error between the payment gateway and our system. To allow our billing and technical teams to perform a priority manual audit of your $396 transaction and restore your access, could you please provide your registered email address? Additionally, we strongly encourage you to upload your payment receipt and project details through our official feedback portal so we can track this case with the highest urgency: https://vidmuse.ai/en/feedback. Once we have your account information, we will investigate why the system interrupted your progress and work to rectify your account status as quickly as possible. We are committed to ensuring our professional members receive the seamless experience and support they expect. Best regards, The VidMuse Team
Big waste of time. A money grab. Continued to ask for credits "pretending" not to be able to complete my video unless I PAY more. A simple video without a lot of direction. Like... how can you not make this simple futuristic video with basic prompts that allowed for the system to basically create something unique. If you struggle with this then how are you able to produce videos with larger more complex prompts. This was a joke. They need to go back to the drawing board and re-release it after they make something people can actually use. This aint it!
Dear Kimberly Momet, We are genuinely sorry to hear about the frustration you’ve experienced. We understand how it feels when the results do not align with your expectations, and we take your feedback regarding credit consumption and prompt execution very seriously. We would like to address your concern about the system requesting additional credits. Please understand that AI generation, even for "basic prompts," involves complex server-side resource allocation. If the system was unable to complete your video, we want to perform a manual technical audit of your logs to identify if there was a logic bottleneck or a server-side error during your session. Our team reviews these logs not to assign blame, but to diagnose why the "futuristic video" you envisioned was not successfully rendered. To help us investigate your specific case and the credit usage you described, could you please provide your registered email address? Additionally, we encourage you to share your project details through our official feedback portal so our technical team can prioritize your case: https://vidmuse.ai/en/feedback. Once we have your information, we will conduct a thorough review to provide you with a clear, factual explanation and the necessary assistance. We are committed to refining our platform based on real creator experiences. Best regards, The VidMuse Team
Has huge potential but an AI bot that does not listen, linked to more bots thatignore prompts. Poor support, messages ignored. For that reason we will go elsewhere. Update: Vidmuse replied on 25 March stating the following: 1. Nature of the Reported Issues (Model Limitations vs. System Bugs) The issues you described—specifically the missing "diamond studs" and the orientation discrepancies after multiple retries—are not classified as system bugs. They are well-documented probabilistic limitations of current state-of-the-art Video Diffusion Models. Even the most advanced models in the industry (such as Veo and Kling) currently face inherent challenges in temporal consistency and precise spatial instruction following at a granular level. The AI Agent executes based on these models, and a "failed" shot due to aesthetic or detail-level drift is part of the experimental nature of AI creation. 2. Audit of Credit Compensation Our records show that your account has already been granted a total of 1,700 free credits as a gesture of support for your creative journey. we will not be issuing any further credit compensations or refunds for this case. 3. Workflow Optimization Recommendations To achieve the professional results you envision within the current technological framework, we recommend the following: Strategic Re-rolling: AI generation is stochastic. If a shot drifts, we recommend using the "Re-roll" feature with slightly adjusted prompts rather than repeating the exact same instruction, which may lead to the same model bottleneck. ________ After raising issues, support responded with a detailed explanation about “probabilistic limitations” of video diffusion models. That’s fair—AI video is still evolving. However, prompt interpretation and instruction-following are not new problems, and the system repeatedly failed to follow clear, simple details even after multiple attempts. At that point, being told to “re-roll” or keep adjusting prompts doesn’t feel like a workflow—it feels like trial and error with no reliability. More importantly, earlier support messages were ignored, and the final response effectively closed the case without addressing the broader usability concerns. A token gesture of 500 Credits were provided, but credits don’t fix consistency or responsiveness. All of our months credits and a large amount of Credits we had to buy due to ongoing issues wasted the credits without giving reasonable results. In its current state, Vidmuse seems more experimental. We’ll be looking elsewhere.
Dear TREVOR G, Thank you for your feedback. We are sincerely sorry to hear that your experience with our AI Agent felt unresponsive and that your previous inquiries went unanswered. We truly value that you recognized our "huge potential," and we would like the opportunity to prove our commitment to your creative success. We want to perform a manual technical review of your generation logs to understand why the prompts were not executed as intended and to investigate what happened with your previous messages. To help us prioritize your case and locate your account history, could you please provide your registered email address? Additionally, we encourage you to submit the specific details of the prompts you encountered issues with through our official feedback portal: https://vidmuse.ai/en/feedback. Once we have your information, our human support team will analyze the records to provide a clear explanation and the necessary guidance to ensure you achieve the results you envision. We are committed to refining our technology and supporting our creators. Best regards, The VidMuse Team
I think it's a bit pricey, but I wanted to make a music video for my own song. I spent two full days on it, and I'm happy with the result. It's easy to use, but tweaking the details still takes some patience.
Dear Michelle, Thank you for choosing VidMuse to bring your music to life and for sharing your honest feedback. We are absolutely thrilled to hear that you are happy with the final result of your music video! Spending two full days on a project shows the true heart of an artist. While VidMuse is designed to be an "easy-to-use" agent, we believe that creating a visual masterpiece still requires that human touch and patience to get every detail perfect. We see our AI as your 24/7 Director partner—you provide the soul and the vision, and the Agent works tirelessly to execute the cinematic details until they meet your standards. We also appreciate your feedback on the pricing. Our goal is to provide a professional, movie-grade aesthetic—from film-like textures to complex camera movements—that would typically cost significantly more in a traditional production. Thank you for your patience and for being a part of our community. We can't wait to see the amazing work you'll command our AI Agent to create next! Best regards, The VidMuse Team
I had a very disappointing experience with VidMuse AI. Customer support is essentially non-existent. I reached out multiple times regarding issues with the platform and never received a response. For a paid service, especially one that encourages upfront annual subscriptions, this lack of support is unacceptable. The credit system is also extremely frustrating and lacks transparency. Credits are consumed quickly, even when the AI makes mistakes. In my case, the generated video included random foreign characters that I did not request, and I was expected to spend additional credits just to fix an error caused by their system. Credits were not refunded for these issues. I paid for a full year in advance to save money, but after these problems, I requested a refund and have still received no response. Overall, the platform feels unreliable, and the lack of accountability makes it difficult to recommend. I would strongly advise others to proceed with caution before committing financially.
Dear Brighten Blade, We are sincerely sorry to hear about the disappointing experience you’ve had with VidMuse. As an annual subscriber, your trust in our platform is very important to us, and it is painful to know that you feel our support has been non-existent. We would like to address your concerns regarding the credit system and the technical errors you described, specifically the "random foreign characters" appearing in your video. We want to perform a thorough manual audit of your account history and your previous support inquiries to understand why they went unanswered. To help us prioritize your case and locate your annual subscription records, could you please provide the registered email address associated with your account? Additionally, we encourage you to submit the specific project details and your refund request through our official feedback portal so our technical and billing teams can track it directly: https://vidmuse.ai/en/feedback. Once we have your account information, our team will conduct a full investigation into your generation logs and communication history to provide you with a clear, honest explanation and the necessary assistance. We are committed to accountability and to ensuring our creators are heard. Best regards, The VidMuse Team
The AI promises big, but is less than transparent about the process and cost. was making a project on a free account and it said that it was going to take an additional 3000 credits, and then only after paying for a subscription it ballooned to over 10000 credits when no changes to the project were made, meaning that I would have had to pay an additional $100 USD for a single video. Support is non-existent, and the company now says "no-refunds" based on the lack of transparency, lying of the AI, I will be going through my bank for a refund as this is literally misleading a customer at best and outright fraud at worst.
Dear Josh, Thank you for your feedback. We are concerned to hear about the discrepancy you experienced between the initial credit estimate and the final requirement for your project. At VidMuse, we strive for transparency, and we would like to address your concerns regarding the credit calculation immediately. We would like to perform a thorough technical audit of your project history to understand why the credit requirement shifted from 3,000 to over 10,000 credits without any changes being made. To help us conduct this review and locate your specific logs, could you please provide your registered email address? Additionally, we encourage you to submit the full details of this case through our official feedback portal: https://vidmuse.ai/en/feedback. Once we have your account information, our team will analyze the generation records and the system’s pricing logic to provide you with a clear, factual explanation and the necessary assistance. We are committed to ensuring our platform operates fairly and reliably for all our creators. Best regards, The VidMuse Team
I do not want to give even one star. I spent the entire afternoon trying to use this, but it was extremely slow, and I couldn’t generate the video properly. Even though the payment was taken, I still cannot view the video. Refund plz
Dear User, We are sincerely sorry to hear about the frustrating experience you had and the technical issues that prevented you from viewing your video. We take reports of system slowness and generation errors very seriously. We would like to investigate your specific situation immediately to understand why the generation process failed and why the content is not visible despite the transaction. To help us conduct a thorough technical review of your account logs and locate your payment record, could you please provide your registered email address? Additionally, we encourage you to submit the details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback. Once we have your account information, our team will prioritize a review of your history to provide a clear explanation and the necessary assistance to resolve these issues. We are committed to supporting our creators and ensuring our platform delivers the results you expect. Best regards, The VidMuse Team
Ad oggi 30 marzo nessuna risposta concreta ricevuta... Né tantomeno restituzione del credito perso...😭 CRITICAL WARNING: Customer support completely non-existent Technical Issues Encountered: I experienced a verifiable system bug where Scene 1 was erroneously duplicated onto Scenes 12 and 17, generating completely incorrect content. This is not an "AI model limitation" - it's an objective software malfunction. Additionally, systematic repeated errors despite explicit corrections: Elevated outdoor locations: 4 occurrences (ground level specified) Solo dancers: 4 occurrences (couple dance specified) Wrong musical instrument: 3 occurrences Financial Impact: ~1,500-2,000 credits wasted (50% of my budget) on verifiable system errors. Customer Support Experience: March 7th, 2026: Ticket submitted with complete documentation Promise: Response within 3 working days (deadline: March 12th) March 16th: First follow-up (6 working days, zero response) March 20th: Second follow-up with 24-hour ultimatum TODAY (March 21st): 14 days later - ABSOLUTE ZERO COMMUNICATION Even after a formal ultimatum with concrete legal action warnings, they chose complete silence. Conclusion: This level of customer service is completely unacceptable for a paid professional platform. System bugs combined with non-existent support make this unreliable for any serious work. Project ID for verification: 12e2f225-dd60-46df-863e-f58b913b018c
Dear Filippo, We sincerely apologize for the silence and the unacceptable delay in our communication. We understand the frustration of working on a professional timeline and feeling unsupported, and we appreciate the thorough documentation you’ve provided. We take your report of systematic bugs—specifically the scene duplication and the failure to follow explicit prompts—very seriously. The Project ID you provided (12e2f225-dd60-46df-863e-f58b913b018c) is crucial for our investigation. We would like to conduct a comprehensive manual audit of our system logs and your previous support tickets to identify exactly where the communication and technical breakdown occurred. To help us prioritize this investigation and cross-reference your March 7th ticket, could you please provide your registered email address? Additionally, we encourage you to resubmit any critical documentation via our official portal to ensure it reaches our senior technical and billing teams immediately: https://vidmuse.ai/en/feedback. Once we have your account information, our team will analyze the generation history and the logic errors you described to provide a clear, factual explanation and the necessary assistance. We are committed to regaining your trust and resolving this matter professionally. Best regards, The VidMuse Team
I have never used any AI, but decided maybe I should try to keep up with my YouTube Channel by making intro and outro videos to gain more subscribers. I didn't even get through the intro. Scenes that were clearly written on what was wanted or what was supposed to happen, were missing. Props missing, locations, wrong. I had 6500 credits and now down to 700-800 and all for the final product to be a 67 second video with the voice overs missing, the music way too loud to where it drowned out the VFX and the SFX so that you couldn't hear anything but the bg music. The music I uploaded was too loud with no way for the VFX/SFX to be heard. I spent $30 to try and make a decent intro and outro video for my channel. I still haven't made one video. I spent all of my credits the first time trying to fix missing props because it screwed all of my video and made me pay to fix it's screw ups. I asked the AI what I should do after wasting another $30 on the same bullshit, the response was I can spend more credits to have them try to fix what they had repeatedly screwed up for the umpteenth time, or I can download the unfinished video and do it myself somewhere else. I lost $60 that I didn't even really have to try this out and got almost nothing. I did end up getting the AI to repeatedly ask me to if I wanted to try and fix it by spending more credits based off it's own screw ups. Also, I noticed most of the responses from VidMuse on here, had 0 empathy on the fact their site is screwing people over out of hundreds of dollars and using lingo that would subtly imply it's the users fault and not their shitty AI and poorly built website that's the problem. Nobody wants you looking at their logs for you to tell them how they should spend there credits better when they have already lost enough because of your website. If they don't like it and lost that much money on your website how about apologize, ask how YOU can do better, then refund them the money if they haven't downloaded anything, which you can see in your logs for their account that you were so adamant about looking at so you can see where you can try and blame them for you stealing their money from them on a product that doesn't work...clearly.
Dear Ryan B, We sincerely apologize for the immense frustration you’ve experienced. We hear your feedback clearly, and it is painful to know that you feel our previous interactions lacked empathy. That is never our intent. We would like to address your point regarding the "technical logs" directly. We understand why it feels like an excuse, but please allow us to clarify: Our team does not review logs to find fault with the user. We review them because they are the only "black box" that allows our engineers to see exactly where the AI’s decision-making process diverged from your instructions. Without looking at the logs for your project (especially regarding the audio mixing issues and missing props you mentioned), we cannot tell if it was a server glitch, a rendering error, or a logic loop in the AI Agent. Our goal in asking for account details is to diagnose the "disease" so we can fix the software, not to blame the creator. The experience you described—the music drowning out the SFX and the AI repeatedly asking for credits—is not the standard we strive for. We want to investigate why the system failed to execute your storyboard correctly despite your repeated attempts to fix it. To allow our human technical team to perform a manual audit of your $60 investment and these specific project errors, please provide your registered email address. Alternatively, please submit your case details here: https://vidmuse.ai/en/feedback. We are committed to figuring out exactly what went wrong with your sessions and providing you with a clear, honest explanation based on facts, not "lingo." Best regards, The VidMuse Team
Fortunately I try before I buy and a 30 second music video cost 1000 credits .. I lost the will to live waiting on story boards and other guff.. got prompted to prescribe to a 7 day free trial before the 30 sec video was complete .. no thanks ..and when I seen the sample video I was not impressed at all ..so i worked out that my song would have used 10000 credits ? That cant be right. Anyway . No thanks.
Dear Thomas, Thank you for trying VidMuse and sharing your feedback. We appreciate users taking advantage of our trial to explore the platform’s capabilities. Regarding the credit consumption you mentioned, we would like to clarify that the cost of a video depends heavily on the selected resolution, AI engine, and complexity of the generation. 1,000 credits for a 30-second music video suggests that high-performance settings were likely applied. We want to investigate your specific session to see if there was any technical anomaly or if there’s a more efficient way for you to manage your project. To help us conduct a thorough review of your trial account and the generation logs, could you please provide your registered email address? Additionally, we encourage you to share your project details and the specific sample results you received through our official feedback portal: https://vidmuse.ai/en/feedback. Once we have your information, our team will analyze your records to provide a clear explanation and offer guidance on how to optimize your settings for better value and results. We are committed to ensuring our platform meets the high standards our users expect. Best regards, The VidMuse Team
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